Extremely slow service, and an even slower kitchen. Spent more than an hour from start to finish waiting on service and food for very basic protein and two side orders. Food was good, but everything moved way too slowly for how not busy the place was. read more

Worst service I've ever gotten the servers weren't good got our drink 20 minutes after we ordered then when we cancel our big order of food, the owner got mad and decide to kick me and my family out that little read more

I get that y'all are busy but a greeting would be nice to have when walking through the door. Manager seated us and then walked away but then came back to the table to tell my friend that he can't be in here with a muscle shirt. Your dress code is not published for your guest to view so you are in the wrong their. It is required to have on a shirt but you can not tell someone to leave the building for having on the wrong shirt that you don't like. As long as they have a shirt on it's fine. Your just being a Karen during this pandemic. It's ok for your employees to show more cleavage but not ok to have a guest on a muscle shirt. No business from me or my friends. read more

Today was the second time I have been to this location and was disappointed ! My first experience was calling ahead of time to see if they were viewing the Bears and Charger game and I arrive just to find out that they can't view it and they were trying to call corporate to find out why. Side note: the hostess was very pleasant and informative and kept me in the loop which I think is worth mentioning. I did leave after finding out they were not going to be able to show the game I wanted even after me calling ahead of time . Tonight, 11-3-19, I walk in with my dog and ask the nice hostess can I sit anywhere outside since I have an animal and she said yes but I also asked will we have an assigned waitress and she said yes . After waiting 15 min at the table I left ! I had THREE LADIES walk by with ONE CLEARING THE TABLE and non of them offered their service even though all the tables around me were being served! I know they just opened and maybe it's growing pains but feel like I shouldn't have been overlooked with the tables being served around me. read more

This place offers the WORSE service I've ever experienced. Walked in with my wife and was seated by a hostess. We then sat for 10 minutes and no one greeted us, said hello, brought water. NOTHING! Very disappointed and will not give these types of establishments our business! read more

Horrible service, girl can't work the Systen to take an order, takes forever for everything... new age place for youngsters, because hooters is no longer in style!! read more

The service here is terrible, the girls are too worried about being skanky and flirting than actually taking care of the customers. So tired of places like this. I have no issue leaving a ZERO dollar tip. I wouldn't even bother going here. It just opened and I don't see it doing well. Especially with the car guys drifting out of the parking lots and causing car accidents with innocent people. read more

Came in over the weekend around 5pm. Not busy. Lots of waitstaff but not very attentive. Drink order taken right away but not served for over 15 minutes. Reason, shift change & bartender was counting out their cash. This is the excuse the waitress gave me. I said can they not give me my drink & charge it with my meal. Waitress looked at me like i was speaking a foreign language. The menu I was given by the hostess had remnants of last persons meal on a couple pages & what appeared to be mustard on page that listed entrees. I showed the waitress this & asked for another menu. Ordered burger & fries. Came out in decent time. Still waiting on drink. Ate half my meal & started feeling ill. Before my check came, the manager stopped by to ask if everything was ok. I explained what happened & she apologized. Normally, when one receives poor service at a restaurant, a manager will either give you a coupon for an appetizer on your next visit or comp some or all of your meal. The manager said she has been at this location for only 2 weeks but 2 years with this company but was learning the in/outs of this location. By the time I got to my car in the parking lot, my meal had come up & was located now on the parking lot. As I was driving home, I stopped & threw up again. At this point, the rest of my meal that I had packed up when I paid my bill I threw away. I called the restaurant back explaining what happened. They apologized, took my name & number, & said they would call back in 20 minutes. Never got a call back. I went back during dinner time the next day & spoke with the manager that spoke with me during my meal. She assured me that she didn't speak with me last night on the phone & that is was another female manager. She had me follow her to the kitchen door. I waited for her to come out when a man came out & said he was a manager. Looked more like a bouncer. He asked me to explain what happened which I did. He told me no way I could get sick that fast & I must be mistaken. I said "really" & asked him if he was a "f-ing doctor?" At that point he said if I didn't leave, he would have me arrested. would not discuss further how their food had made me sick. I won't be returning. I can't recommend this place as it was dirty, poor service, & the food made me sick. read more

This place is pretty nice, good to have something in Katy, but the staff is a bit rude, we confused our waitress and tried to place a order and she rudely said "Why are you telling me? I'm not your waitress!" Wow.. read more

Horrible service. Sat at our table for 15 minutes & no one came over. All the wait staff just standing around gossiping or playing on their phones. No sign of management anywhere. Don't waste your time. read more

They have been playing easy listening during Saturday afternoon football. My wife's martitni she ordered was half full and took 20 minutes to get. I was really excited about this place opening up down the street however this might be my first and last time here. All the waitresses were corralled in the bathroom instead of serving tables and everyone got drinks sporadically through the afternoon and it is hardly busy. There wasn't a moment that our party of 6 all had a drink at the same time. Hopefully these are just growing pains from a new business. read more

I tried out bombshells for the first time with my boyfriend and the service was very poor. I try to be understanding due to the fact that they just opened up but I wasn't satisfied. I ordered a steak and the meat was bad quality. The mashed potatoes and macaroni tasted funny. The waitress took forever to come back to the table which was annoying having to constantly flag her down. I enjoyed the environment. The music was great but as far as service they have a long way to go. I might be back to try other selections on the menu. read more

I have been to 3 other locations and live near the one on 290 but this one has the most attentive and best costumer service... we waited in line to get in and once we were in Genesis waited on us right away... drinks brought immediately ordered food which was great and hardly had to wait... she came around often and we never had to wait to order drinks... love it here our second night in a row... read more

Dropped in for a quick meal after my work day. The food(minus the hair), drinks and service were great. However the policy passed down from the general manager to the manager on duty that they are unable to comp a meal that hair is found in if the meal is replaced is ridiculous and unsanitary. I assume the alternative would be for them to remove the hair and the customer eats the meal provided in order for it to be comped? Either way I will not return to this establishment if their idea of "resolving" the issue is to remove the hair from a plate with the intention of me eating it. read more

We are here on a Saturday night and it's dead ! it's the DJ he only played one type of musics he sucks ! My friends and I like a variety all we asked was for some Spanish music and only got like like 2 Spanish songs. This makes this place pretty boring :( . On another note the waitress we have was fantastic her name is Athena ! Deff recomend !!! read more

Honestly cannot believe that they have the music SO loud to the point where the server and the patrient cannot hear each other and THEN when the subpar staff gets the order wrong they kicked US out instead of simply remaking those drinks... the large ogre of a manager who thinks he's security and treats bombs of all places like an exclusive club is such a clown...like boy this might be the highlight of your life but it's not that deep...they should hire cuter, smarter girls too. Maybe they'll get an order right and on time for once. read more

Hello, I hope all is well with you and your family during these trying times. I truly hate to bring this to your attention as I am not a person that makes complaints. But the situation that I experienced recently at the Bombshells in Katy, Texas was simply an egregious dereliction of duty by one of your managers. Tonight, September 23, 2020 I decided to visit the aforementioned location to have a cigar, a cocktail and some food. I initially arrived at the restaurant at 11:00 pm as there was a basketball game on tv and I knew that the restaurant would be crowed during the game. I arrived about 30 minutes after the game had ended and the restaurant was not busy at all. As I walked into the front door a young man who appeared to be a manger rudely stepped in front of me and stated, "Put your mask on." I politely took my mask out of my pocket; I placed it on my face. I was seated outside as I planned to smoke my cigar. After I was seated, I sat at my table for 30 minutes with no one approaching with service, not even a glass of water. After 30 minutes of waiting on service I reached out to one of the bus boys and ask if he would please send a manger over to my table. About 5 minutes later the same manger that rudely greeted me at the door (Jay) approached my table. I explained to Jay that I had been there for 30 minutes with no service. He didn't believe me. So, I asked him, "Do you remember me when I walked in about 30 minutes ago you told me to put my ask on? He shrugged his shoulders and replied, "So much happens in 30 minutes. I don't remember you." He brushed me off and said, "I will see what I can do to get someone over here." After 15 minutes no one had come to my table and Jay had not come back to check to see if anyone had come to my table. I reached out to the other manger on duty, Daniel and explained the situation to him. He apologized and asked me what I wanted, then took my order himself. I never heard back from Jay. After an hour of seating at my table and smoking an entire cigar with no service, no water and no food, I decided to leave the restaurant. Jay was so quick to be rude about telling me to put my mask on, but when it came to providing customer service, he was not so quick and basically did not care whether I received service or. I am not sure if he felt that because I was a young-looking black man that I didn't really matter whether I received service or not, but that is what it felt like. This is not the way I would expect a manger of any restaurant to treat any customer. And, I know I am only one customer. But if he would treat me with such disrespect, how many other customers would he treat the same way? Thank you for you time. It is greatly appreciated. Dr. Jason Smith read more

I usually come here and have a good time, but the manager with the tan columbian tan shirt. Working the door was soooo rude. I had already grabbed a table for 4 and one of my friends was outside waiting. When i went to ask him if i could grab her he said it was over capacity?? Im confused. I had already grabbed a table for four.. wouldn't that have already be including? Not to mention every single table was being used. There was no way it was at 50% capacity. As a restaurant manager myself, they definitely should have been more prepared. Although the manager ruined my visit Illiany made it all worth while. She was very friendly and efficient. She is the ONLY reason i will be back. read more

Been to this location twice. First time, it was just OK. Decided to give this place another chance, HUGE mistake. We were seated, multiple waitresses passed us with no intention to help us at all, waited for about 10min before I got up and went to the waitress standing at the computer and asked if we could get some help because we haven't even been asked if we would like water. Ended up waiting another 10min, still nothing. So I went back up to same waitress and asked to speak with manager because we haven't even been acknowledged that we were there. She suddenly asked what the problem was and said she'd get a waitress over there quickly to take your orders. Service continued to be horrible for the remainder of the time we were there. The wings tasted like they were still frozen when they were dropped in the fryer. This place is just plain pathetic when it comes to service. Definitely not a place I would recommend. read more

This is the best Bombshells in Houston. The staff are attentive and friendly. The first time I've come to a Bombshells and got my drink in less then 5 minutes. read more

1st visit sat in the patio. TV was tuned into the game we wanted to see. Food was ok. Taking off 2 stars for my drink order mess up. I ordered a Gray Goose and Cranberry. Simple enough. Hubby got a beer served and I got asked if I wanted my drink mixed together or separated in two glasses. Weird question, I thought and I replied, " Mixed please, one glass. Our food served, I drink water, no cocktail yet. Toward the end of my meal she brings me shots of vodka in one glass. I ask about the cranberry. She replies, "You ordered a gray goose and well vodka." I was stunned. She takes it back to the bar. The drink she finally brought was no way Grey Goose. I did not drink it. I will be going again for a game and I will only order a drink from the bartender and watch it being made. Does anyone drink a name vodka and well vodka mixed? read more

If I could give 0 stars I would. The server neglected us horribly to get attention from a table full of men. Literally took our order and instead of going to put it in she went back to the table of men and stayed there for a good 10-15 then put our orders in. Not to mention the punk at the door when I told him I'm a group of 4 and when my two guest showed up I came outside to find them and he wouldn't let me in due to " full capacity " when I told him I already have a table and I told my hostess 4 he got in my face like I was stupid and said " sweetie when I'm at full capacity I'm at full capacity " . Horrible place wouldn't even spend my money there. read more

It only took 45 minutes to get a Philly cheesesteak. The worst was when I asked the manager about with an attitude he said I checking on it? Brought it out dropped it front of me and took off? Never asked me if I needed anything which I did like silverware mustard and ketchup. Waited 5 more minutes for that? The management for Christmas should get personalities so unfriendly and cold read more

First time here and the service was unbelievably great!! Ours server was Hope. But, everyone that worked here acknowledged us like the entire night!! The shrimp boil was phenomenal!!! And, another server Carisma rocked it!! I'm hoping to have my 60th birthday party here & specifically requesting Carisma. If she is your server, tip her well. Even though she wasn't our server she jumped right in to ensure we had everything we needed!!! She rocked it!!! read more

We have enjoyed going to Bombshells restaurant these past Saturday in support of their business, but have to say this past Saturday was our worst experience. There are more servers standing around than tending to the table's and taking orders. When we sat down the greeter brought us to our table, then after some time a server came to take our drink, in some time she came back with our drinks. Then for some reason she came with another server that was taking over for us, when we finally got our orders in, I think it took 30 minutes to receive our food, and my order was chicken fried steak and I received chicken fried chicken, but as we waited so long, I just ate half and left the rest. Our party of 4 were so disappointed in their food, when we got outside, said we need to find another place to eat on our Saturdays. While I understand the Covid issue, and we support everyone, I have to say that this business needs to pay more attention to their guests, and come around to check. If there was a manager, he or she needs to pay attention to what's going on! read more

This restaurant has the worst service, if you want to call it that, of any place I've been to in the area. My husband raved about the food at a different location where he works so we stopped in. The outside looks great- that's where it stops. The hostess gave me a snotty look and took us to a booth as if we were inconveniencing her. She told us our server would be with us in a minute. We waited. And waited. And waited... There were- and I counted- 7 people in the entire place. All men, except myself. A man walked in after us, got seated, and received his drink before we ever got a waitress or a simple, "have you been waited on?" We waited a little longer with no result. There were plenty of waitresses and even a manager walking around the floor, including the one outside on the patio using the phone. We got up and walked out and not once did any of them standing by the door, again including a manager, ask us what was wrong, how they could help, or how they might make it up to us. Apparently business is so good for them that they can blatantly ignore customers whom they deem unimportant. This was my first and last "visit." read more

Great food and great bartenders! Zahra is awesome and will be sure to greet you with a big smile and a cold drink! After a long day at work this is a great place to unwind. read more

Terrible experience, worse management. Extremely disrespectful. Manager attempted to accuse us and kick us off the property, however he was incorrectly judging our party and singling us out for being a younger party. read more

Place was clean, service was great and management made sure we were taken care of. Not sure you can ask for much more

going to review this awful place they call a Bombshells once again sent an email on my issue like i was asked to no reply really shows how much they care about the customers.... read more

Best bombshells! All the girls are always friendly + ready to serve you. Drinks and food come out fast and we get taken care of all night, love it there! read more

Management. Plain and simple, the worst ran bar I've ever been to. Was told by management all the NFL games would be on for Sunday but was then informed, after the games had started; that they were unable to show the games. If you don't know, just say that. Don't lie. Put my hood on yesterday for a couple of seconds to take a picture after being at the bar for over an hour and was told by management and the police that if I didn't take it off I'd be escorted out. Yeah, the girls are cute, but how poorly ran the place is will keep me and others away. read more

The manager is such a dork here. The girls are all underaged. It's pretty creepy if you want anything. Be aware of over charged receipts.

Great experiences both times I've been here. Staff friendly and on top of our needs. Food great, love the TVs, and the open front is awesome. This Bombshells is by far better than the other ones here in Houston. Looking forward to coming back. read more

Bombshells-great food awesome service no one was rude or had a attitude everyone was nice food didn't take to long and it was just amazing service was quick read more

To Whom It May Concern: On February 15, 2020 I attended a dinner at the Bombshells in Katy, Texas. My son's birthday was the day before and we wanted to celebrate the big 25. There were 11 of us at the time of arrival. My Fiancé, 3 of my sons, my other son's Fiancé, 5 friends from High school and myself. Once we arrived there was not a table available on the inside to fit all of us, so we sat on the patio but close to the inside. There was a guy in a Green shirt that stood back watching us and talking to the waitresses. Later I found out that his name was Jason (Manager). Jason watched us on and off through our time there. We went from 1 waitress to another. Our server Victoria came over, asked us how the tickets were being split and explained that Bombshells needed a card on file. Each one of the young men proudly went in their wallets and gave their bank cards. She gathered them and took them to the Manager. Shortly she came back and explained that she only needed 1 in case we didn't pay the bill. We could have left but we decided to stay. This was my first time visiting and a few others. One of my sons have been to another location before and he was the one to recommend it. They took our drink orders and shortly after that my sister arrived. We sat at the table and waited almost 30 minutes, I had to ask if we could order food. There was a Manager named Tamiyah that came over trying to converse. I explained to her that we were uncomfortable, about the card situation, how Jason kept an eye on us and how the Security kept walking by the table watching us. She explained that she used to work at the 290 location and she was promoted to Manager for the Katy location. None of that explains why we had been there for almost 30 minutes without a food order and why we were the center of attention. Yes, we are African American. There were 2 groups of people that came after us and I watched how they were not profiled as thieves. They did not have to put a card up or anything and I asked about it. They had nothing to say... There were a group that was up dancing and enjoying themselves. Every time the guys tried to just sing a long or dance a little someone would come close to the table like they were going to make a run for it. Once we received our food, I had to ask if they could remove some of the dirty empty glasses off the table, thank you Jason since you were right there watching us. My sister ordered fries and she never received them but when it came time to hand out the bills, you best believe they gave her one. After sitting through all of this I decided to tell everyone that once they paid their bills to please ask for a receipt of payment. I went to the bar area and explained to Tamiyah (Manager) that I wanted everyone to get a paid receipt so that we would not have any problems and she said to me "I told them not to do that to you all, that they couldn't just do it to you". Which confirmed what I had known the whole time. I will never eat at Bombshells again and I was looking forward to going to the location on 59 because I have heard so much about the Pearland location. I will be posting reviews about this and I am hoping that I am heard with some type of apology. As you can see this is a very uncomfortable thing to go through, especially for a mother. If the location has cameras you can watch. Yours Truly, Concerned Customer read more

Food was just okay. Service was super slow. Drinks, food, app plates even checks.... EVERYTHING took way too long. Still tipped good because of working in the industry. Hope service greats better if y'all wanna make it in Katy. read more

If you have a team out of state that you want to watch this is the place to come watch them. Lynda, awesome. She made sure to check in fairly often. Checked on my order in a timely manner and made sure that I was taken care of. Also came a few days later to watch some college football. Zahra on the outside bar takes care of everyone, very friendly as well. read more

If I could rate it a "0" I would. This place is HORRENDOUS with service and hospitality. One of the floor managers is so unprofessional for a food service industry I could not believe it. Not only was it my birthday it was my first time there. The waitress was slow and very inattentive in every aspect of service. When the manager was notified she offered to help and even added another waitress. Well that didn't improve the service it actually made it worse cause now we had 3 people trying to take care of a large table that was being very patient but once again no attentiveness from now 3 waitresses. Then when my food came out with a hair made in the food I was over it. To top it off the managers response was "I can't tolerate you saying you are not paying for something your taking home". First of all I sent the food with hair in it back cause I'm not eating that nasty shit and second the manager offered to remake it, I didn't ask for it. Then we had 4 other entrees messed up and/or forgotten from just 1 family of 7 orders. When I say HORRENDOUS I mean the WORST food service, worse customer service and worse hospitality I have EVER had... Then for it to be on my birthday made it even worse cause the only thing the AGM was worried about was not having to discount my bill too much and trying to get me to pay a full bill. Paying isn't an issue but when good is forgotten, made wrong or made with hair in it that is a problem. We didn't even get to enjoy our food. We waited over an hour for our food to come out and then be remade again. HORRIBLE!!!!! read more

From the moment I sat down, I COULD NOT WAIT TO LEAVE. The music was SO FUCKING LOUD. It's louder than an indoor gun range. I wanted to fight someone after having to endure sitting inside for 10 minutes. I moved outside, and it was still Uncomfortable. During the 20 plus minutes I was there, 3 employees had to apologize on behalf of the volume, each saying something to the effect of, "I know...and I have to work here." As if to say, If you're Uncomfortable, Imagine How Bad I Have It; I have to be here everyday. I left an hour ago and my ears are STILL BOTHERING ME. I feel so bad for the staff here, because they don't know that they're suffering permanent hearing damage for some basic job. I'm tempted to bring a decibel reader in, so I can show the staff how much damage they are incurring by working here, but I honestly don't ever want to return here. ALSO, THE FOOD WAS KIND OF WHATEVER, AND THEY DON'T HAVE MANY BEER OPTIONS. read more