Located off Nottingham Way in Hamilton, Bombay Feast is a a fast casual type of Indian street food eatery. I've been there twice and can't in good conscience call it a restaurant as service (1.5/5) is the bare minimum, where you have to get up to get your own water, and aren't once asked if you want beverages or desserts. Nobody checks in on you to ask how the food is or if you want anything else, yet they still mandate a 12% service charge after some mystery 3% fee they impose on everything on the menu except their parathas (prior to calculating the tax and service fee). A scrupulous business adds any fees on the subtotal of the menu price, but here you wind up paying extra tax and service charge on the additional 3% which is tacked onto the menu price, which I assume is a credit card fee. Doing the math, they're collecting an extra 3% in both tax and service charge as well, so customer beware. You aren't given a check at the end of your meal, so you have to walk up to the front podium to pay on a tablet (not a fan of this practice), where you're given a few awkward seconds to stare at your bill, and unsuspecting customers won't have time to analyze the charges, and will likely wind up paying both the service charge and additional gratuity for the very minimal service provided.
We've ordered various parathas (3.5/5), the chole bhature (4/5), butter chicken (2.5/5), pav bhaji dosa (3.5/5), and naan (3/5) over 2 visits. The parathas and pav bhaji dosa were excellent on one visit, but unreasonably spicy on the next visit, so they need to work on consistency of their spice levels. The chole bhature was good, and served with a massively sized bhature, which was greatly appreciated and more than enough for the chole provided. I would stay away from the usual North Indian food menu items as they're overpriced (above $20) and not that good compared to other Hamilton area Indian restaurants. The gravy for the butter chicken was underwhelming average, and not something I'd order again. Their wheelhouse for tasty food seems to be the parathas, dosas, and snack food/quick eats types of items. While the cook in the kitchen is decent, the lack of service and mystery charges really detracts from the overall experience, so I won't be back and would not recommend Bombay Feast to others. They really need to hire an additional person with customer service skills to attend to guests to ask if they want water/drinks, desserts, additional food items, and check in to ask how everything was. We had to proactively wipe down our dirty table, ask for additional utensils, and get our own water. On my 2nd visit, they took it upon themselves to add an additional gratuity on top of the service charge, which really rubbed us the wrong way as we analyzed their payment screen on their tablet and asked for a printed receipt; we noticed it a few days later when checking the credit card charge. They seemed genuinely apologetic about it and refunded us the extra amount via Venmo when we called them up to question it, but that really left a bad impression on us. I'd add this to my growing list of highly overrated Indian eateries popping up in NJ with a somewhat decent kitchen, but major disregard for proper customer service. read more