I had an extremely distressing experience at this location while attempting to return an Amazon…read morepackage. What should have been a simple and quick process turned into one of the most unprofessional and hostile encounters I've ever had at a store. When I politely asked if anyone else could assist with the line (since the cashier was taking an unusually long time with one customer), the employee at the front desk, Alex, responded with rudeness, gave me a dirty look, and then joined the customer at his desk in laughing at me after that customer made a disrespectful remark. When it was finally my turn, instead of professionalism, I was met with hostility. Alex raised his voice at me, pushed my return box so that it nearly fell on me, and told me he would not accept my return. He continued to argue and speak negatively toward me, escalating the situation instead of resolving it. I asked for security to be called and made it clear that I was prepared to call 911 due to how aggressive and unprofessional this employee was being. At this point, the line behind me had grown long, and many other customers were visibly frustrated. Thankfully, the supervisor Renee stepped in. She was calm, professional, and processed my return quickly. However, Alex continued to be disruptive even while she was handling the matter, ignoring her request to step away. This kind of treatment--mocking a customer, refusing service, and acting in a physically and verbally aggressive manner--is completely unacceptable. While I am grateful to Renee for her professionalism, no customer should ever be treated this way. Amazon and Kohl's management need to be aware of how damaging this behavior is to their reputation. Customers deserve respect, fairness, and safety when visiting this store.

I like this store compared to other kohls in the area. It is bigger and definitely has more and…read morebetter collection. The amazon return counter is also conveniently located. The store is always clean and organized. The associates are friendly and helpful. Conveniently located on 495 And route 3.

Return policy is crap bought a pair of $130 sneakers and they wouldn't return they were too tight…read moreand made my leg bleed

Clothing is fantastic . Great street fashion. My husband and I are in town on business and went…read morein. Customer experience or lack of rather was horrible. We asked a few questions and the female sales associate was extremely disengaged and annoyed with us. Unfortunately we didn't buy anything and won't be back. Please coach and develop your employees to be friendly, engaging and helpful if you want conversion in sales.

I was hoping this Marshalls would have a bit of "Home Goods" items in the back, as many do. They…read moredid, and it was actually a little bit more than I anticipated. But that can be a 2-edged sword. In this particular case, I felt the store tried to hard to have a little bit of everything, and not necessarily enough variety of particular things. That for me included the men's clothing area. What I found I liked very much, and that included the holiday gift tables and the cookware. The store is otherwise neat and clean and relatively well stocked. If you aren't too limited in the items for which you are looking, you can do well here.

LOVE THIS PLACE! The TJX companies are wonderful and Marshalls is no exception. The clothing and…read morebody items are great and the prices are even better. And like most TJMaxx stores, they have a home goods section with bed, bath, kitchen, and other home items. Like some other Yelpers have noted, it does really depend what location you're in and when they receive new merchandise. But, you can't beat the prices for what they have.

Yelp review: I had a…read morequick run to Target and the cashier Krystal provided amazing & professional customer service. She greeted me with a bright genuine smile!

The workers start bothering you 30 minutes before close. I've worked retail and never seen anything…read morelike that. They came through the isle and asked me to check out because they're closed. It wasn't even closing time yet!

A very Pretty store that has good lighting is Nice clean and organized…read more The selection is Just Right And I Find the Items very affordable. CHRIST BLESS The Employees N EveryOne that goes to shop at Marshalls Department store

My Nana comes here all the time but she thinks it's just some like fancy Best Buy for like 65 year…read moreolds then all the sudden the cashier takes my shirt and says we can't buy it for some reason cause it didn't come with the pants I don't care about stupid pants if you know me, I don't care about pants with it Domo my sister trying to buy some teddy bear hello, some random employee said, can I have it and then gave it to his son and stole it then, the third time this just gets even worse no, it's fine trying to buy some video Kodibear then, when I left, I like to use self check out, but my grandma doesn't really like so I made her this one time and they weren't even working Wait is the real self check out right now wrong place sorry, the Mom, the cashier was all right, but One thing she offered us to buy a hammer like a hammer really especially in Marshall. Wow.

Great store and selection. Mostly mens but women's options too, vintage tees, cathartic jackets,…read morehats, jeans and various other 90s ephemera mixed in. In my 5 years of looking for a broken in carhaty jackets in xl I have never seen one online for less than 150$, the day I came in they had 3 in stock for $80 or less. Looking forward to coming back here again, really liked the look and layout of thr store, great spot to shop for vintage in a pinch.

Cheap fabric and poor lighting with fake sale prices…read more It's worked since time immemorial

I would have originally rated this as three stars. It's a good place to get your socks, boxers,…read moresweats, Red Sox gear and casual shirts. Decent prices. BUT fucked up marketing. they have coupons available in the Sunday paper for 25% off one item. HELLO! Customers will only buy one item then. Bob, you will still make a profit if you give 25% off more than 1 item. Here's for the really fucked up part. I was driving the other day and heard an ad on the radio that Bob's had a post Christmas sale. The ad said coupons were available online, in the paper, or in-store. I get there and pick up a Welker shirt and asked the cashier, who was also the manager, for a coupon. She had no idea what I was talking about. I explained the ad and she still didn't know about it. Then an employee overheard the conversation and said that she heard the same ad. I was very reluctantly given the discount. I then wrote an email to the company regarding the ad and that the communication to the locations needs improvement. Days later I received a useless response: You can find coupons at http://www.bobstores.com.