I have never been more disappointed with a restaurant experience than I was at this Bojangles. From the moment we walked in, it was obvious this location has major issues.
Before I even entered the dining room, I could smell what seemed to be the restroom from the hallway. Once inside, it only got worse. The entire restaurant smelled awful, the floors were covered in trash, and not a single table appeared to have been cleaned. It looked like basic cleanliness and sanitation had been completely ignored.
After placing our order, we waited over 20 minutes for our food. While waiting, I looked up the reviews for this location, and unfortunately they matched exactly what I was experiencing. I also glanced into the kitchen and was shocked by how dirty the floors and cooking area appeared. It honestly made me question whether it was even safe to eat the food we had just ordered.
The food itself was disappointing. My husband was given white gravy instead of the brown gravy he ordered, and the overall quality was poor. To make matters worse, there was constant profanity coming from the kitchen. The employees seemed completely unorganized, inexperienced, and more interested in joking around than doing their jobs or serving customers.
Another issue that really frustrated me was with my husband's order. He specifically asked for a thigh, and while he stepped away to use the restroom, I overheard an employee tell another worker, "Just give him a breast." They never came to us to explain they were out of thighs or ask if that substitution was okay. Instead, they simply gave him something he didn't order and hoped we wouldn't notice.
I completely understand that restaurants run out of items, that happens. But what isn't acceptable is making substitutions without informing the customer or giving them the opportunity to choose something else. Basic communication and customer service go a long way, and this situation showed a complete lack of both.
This wasn't just a bad visit, it was unacceptable. This location is damaging the Bojangles name. Corporate seriously needs to step in, inspect this restaurant, address the management, and ensure the staff receives proper training on cleanliness, food safety, professionalism, and customer service.
I will never return to this Bojangles, and I would strongly encourage others to think twice before eating here until major changes are made. read more