Terrible customer service. She rang up my order wrong and acted like she wanted to fight me for asking to edit it

Food was cold charging $1 for a ranch ?? Never heard of that and got their kids in there unsupervised running around

Always loved bojangles, weather in North Carolina or Virginia, I'm always the same order, country ham and cheese biscuit, bacon and cheese biscuit, cheddar bo biscuit and large season fries, always been right, no issues or problems, definitely when I'm back in the states I'm going bojangles 1st read more

It seems that every time I go here for takeout through the drive through there is something missing or wrong when I get home. Very disappointing. Tonight it was no biscuits with my 12 piece meal. read more

I used to prefer Bojangles chicken over all others. However, this Bojangles has the most lackadaisical customer service of any fast food establishment I know of. I cannot think of a take out order over the last three years that they have actually gotten right! Last time, they neglected include the biscuits with the order. On my most recent visit, there was no one manning the front when we entered so we had to go looking for an employee to help us. When we got the food home, I found a large clump of mashed potatoes embedded in the dirty rice (obviously they were using the same scoop for multiple sides).The biscuits were flat and squished into the box with the chicken. As a consequence, the box was barely holding together. The chicken was dry. The cole slaw was three hours past the time that it should have been removed from the line. I always order unsweetened tea and rarely do they get that right. Before leaving the restaurant, I asked if they had actually given me unsweetened tea this time and wad assured by the manager that the order was right. For no reason I can think of, at that point, she put a sticker on the cap to mark it as "unsweet tea." Unfortunately, it was not a magical sticker, capable of removing all the sugar from the tea, because when I got home, lo and behold (!), it was sweet tea. This place has lost my business. read more

I generally avoid coming to Bojangles however this location is an exception every visit I've had a positive experience the people here are polite kind and seem happy to work there they never give me an issue or make me feel like I am a burden on their day even the few times there has been an issue like the one time they forgot that I was outside waiting on a pie to cook they gave me extra pies lol and we're generally sorry that they had forgotten me the food is hot and fresh and a good price this spot is conveniently located right off the interstate and is perfect read more

Bojangles - 2 for 4 Steak Biscuit - Fast Food Near Me - Suffolk, Virginia

Blah!!!! I went though the drive thru. The order taker had a hard time remembering my order, so I had to repeat it several times. I only ordered a kids meal with chicken strips, fries, and a Pepsi. So, I don't know what happened there. Anyway, I paid and kept moving along. My food was cold and disgusting. I was on the road, so I didn't have time to go back to complain. I don't know if they were having an off day or not, but I probably won't go back. They would be my last choice. read more

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Very disappointed asked for 2 of the chicken sandwich's with Blt upgrade and got no chicken on either read more

Bojangles - Asked for 2 of chicken sandwich with the Blt upgrade and got just the Blt no chicken. - Fast Food Near Me - Suffolk, Virginia

They gave me this obvious cold old chicken, and the cashier had an attitude and wanted to charge me a dollar for sauce. Totally unacceptable. If I had took this out the bag before driving off I would have returned it and asked for a refund. read more

This specific Location has the best fried chicken for a Bojangles. Service is fast and efficient; not Chic fil a, but ok. This is my go to place for fast fried chicken now in Downtown Suffolk. read more

Anytime I try this Bojangles. They have no chicken. I have been there 4 random times not even close to closing time and they have said they had no chicken. "But your a chicken place". Today we tried and they are only accepting CASH. How much $$$$$ did they lose because they only took cash? The best time to patronize this Business is for BREAKFAST!! I'm done with this location. It's absolutely ridiculous. Never gonna spend my $$$ here again. read more

It was busy the first day and still is, sure that will calm down. I went right before closing so it wasn't to bad. Food came out fast didn't need to wait long. I had the two piece chicken breast meal, wasn't dry meat was perfect. Biscuit was great, should've asked for butter and honey with it so make sure you ask for it If you like it because they don't add it. My husband got the tenders meal and they did forget to give him his biscuit ... but I was nice I shared mine with him lol read more

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My mother and daughter lives for Bojangles breakfast. While they miss the mark sometimes on the special orders, all in all, they get the job done. My favorite is the buttered biscuit. It is imperative that butter goes inside of the bread... so yum! Next favorite, the sausage biscuit. The fries, I can eat them everyday all day, hot or cold. This was my first time visiting this location and it's in a pretty good location, right next to WaWa and walking distance from other shopping. Check them out if you want something quick. read more

Awesome Service! Employees were very friendly, and food was prepared quickly with no issues. I will recommend future family gatherings here.

Chicken was old it was not hot and fresh.i had chicken wings dinner and when I got half way home and started to eat it it taste like yesterday chicken read more

I'd love to review the food but I've never actually successfully gotten an order. Last night was the third time I attempted to order the tailgate pack. It was 7 PM on a saturday, there was actually a football game on TV. But they had no chicken. Nothing dropped, minimum 30 minute wait. This is the THIRD and last time this has happened. There won't be a fourth, I've learned. Why have family meals on the menu? Also - i'm copy pasting this to google. Be better. read more

Nobody here is competent, everybody is high, don't come here. Asked the guy to repeat my order to make sure it's right since they have an automated order screen that's not a real person, he got it right, then they charged me the wrong price, put the wrong ingredients on my sandwich and never gave me a receipt. I should've known better on that part. Fire everybody and rebuild read more

Can you allow a zero star for places like this Bojangles? Rude service, told me one hour before it closed, after pulling up and was told to take my time, they were out of chicken. Rude as in the tone was short, sounded annoyed, and did not apologize. This service lowers the value of the area that is otherwise clean and attractive. New staff please. read more

First time trying and definitely my last. Everything was very bland and dry. Waited in drive through for about 20 mins for two chicken sandwich meals. Customer service very poor. Didn't receive my drinks so I had to go in, then was told they didn't even have the drink I ordered. Would not go to this location. read more

Bojangles - a sandwich, macaroni and cheese, and macaroni and cheese - Fast Food Near Me - Suffolk, Virginia

they got everything wrong in our meals, didn't give us a receipt and somehow our meals were $30. super rude people working there, it felt like they were putting in as little effort as humanly possible. this place sucks go anywhere else in suffolk but here. i'm suprised they're in business. the drinks we got tasted like mildew and the food was all over cooked. I REPEAT DO NOT GO HERE read more

AI is not working right there specially if you change the order. Lady inside wants to be fast and quick great then you get the food and the fries or cold. read more

I love bo's they're food is delicious. they have the best chicken sandwich and the customer service through the drive through was very good. I wish they open one up in NYC soon. but will definitely be Coming back soon read more

Bojangles - Fast Food Near Me - Suffolk, Virginia

With over an hour before closing, they weren't willing to make anything fresh. I would not recommend based on quality of food and terrible service. read more

This was the 3rd time that they actually said "we don't have any chicken"!! (One day they told me to go across the street to Food Lion) It gets funnier every time now. So today i was told I could wait but it would be a while...I decided to wait it out. I wasn't in a rush. I sat in my car for 27 minutes. When I went inside, they all looked confused...and one actually said "well i wasn't the one to help you". I asked for someone from the drive through, then finally someone came out and said well we have chicken but now we don't have any rice..‍ I told the young man to just give me whatever he had. I was tired of waiting. They really need to hire some adults at this location. To many high schoolers with no supervision. read more

The location for drive through morning breakfast is such a disappointment . I'll be honest I love the food and I honestly enjoy doing the evening dine in buffet, however drive through experience in the morning is not it's best. The drive in cashier is so bland and uninviting she doesn't even say good morning or hello for that matter when you get to the window instead your greeted with a frown and look that she really doesn't want to be there. I think she trying to get the orders out fast because if you dare ask for suger or ketchup you get and addition look like to say really your holding up my line. Idk Bojangles I like your food better but I'll always prefer going across the street to BK because they have a very nice older lady in drive thru that's friendly and makes me smile as I head out to start my work commute. read more

Bojangles - Breakfast - Fast Food Near Me - Suffolk, Virginia

Two drive though workers called my girl friend a bitch because we had to cancel a order. Personally their service is ass.

Service is poor. Employees lose track of orders, have bad attitudes, and a lack of customer service to name a few attributes. Someone needs to wipe the slate clean with these employees. read more

This is not my first time having a problem with this Bojangles location the first time they were out of chicken and absolutely rude we decided to go somewhere else we try it again tonight we pull up to the speaker and we're trying to read the menu and the lady at the speaker says "order when your ready" and we said okay one second and she continued to say "how long is that going to take" my boyfriend says "we're reading the menu" she catches and attitude and says "mhm" it's terrible service Everytime we go it's ridiculous and this type of service shouldn't be tolerated. read more

Worst ever! Zero stars! They didn't have any chicken and had to wait for chicken to be cooked. I received my order 29 minutes later and the chicken wasn't fully conked and was undercooked. I took it back and they cooked more and I waited another 20 minutes and the chicken was still undercooked. I just asked for a refund and they never apologized. Ridiculous!! Negative stars read more

If I could give a lower review, I would. Went through the drive thru around 2pm and didn't leave until 2:40pm, getting two large four piece supreme meals. When I finally had enough of waiting outside I went inside and explained what was going on to multiple people and not a single one giving me and explanation as it why they didn't have my meals ready and easily six to ten people going through the drive thru behind me. I got no apology no discount nothing. Just that the fryers are off and they're trying to turn them back on...but that was after thirty mins of waiting. Not to mention the size of a large meal makes no sense to me. Also, while waiting there was a chicken breast and pie laying on the ground while everyone walked by it. All this experience did was made me was annoyed and late to where I needed to be. read more

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Two stars only because the food is good. However, do not leave without checking your food or order through a food delivery service. For some reason they always forget something... piece of chicken, biscuit, side something is always missing from my order. read more

We went to the Bojangles location at 2912 Godwin Blvd Suffolk , VA 23434 this evening for supper. We have frequented this location often and have received good service and food. However , tonight was a disaster. The person taking our drive thru order seemed to have a problem understanding. I ordered a number 9 with unsweetened tea. I was told they were out of unsweetened tea so we ordered a medium Coke Zero. I ordered a Bo Chicken sandwich plain. And a medium Coke Zero. Then She asked if I wanted a combo I repeated I only wanted a plain sandwich and a medium Coke Zero. Then she asked what kind of sauce for the number 9. They were out of the honey mustard sauce we asked for. When I got to the window there was a large drink not the medium I ordered, the number 9 was ready. And I got a sandwich. The second drink had not been prepared. We stopped in the parking lot to eat. The fries with the number 9 were cold, the chicken was cold. My Bo chicken had a small chicken patty instead of the fried breast tenderloin I was accustomed to getting. To say the least we were totally disappointed in the service and food. I looked for the contact information for the manager or franchisee but was unable to find it. I would not recommend this restaurant, at least not the drive through. I will not be returning! read more

Well the first time I stopped in her I wanted 20 min for some one to even acknowledge my existence let alone take my order. The individual taking orders was outside smoking a cigarette. I was seen by many employees working the line and walking around the front line but yet nobody asked me if I wanted anything needed anything or wanted to order. But today I walked in stood there for 10 minutes while an individual made food orders and whatnot never said a word to me and never said hey I'll be right with you not even a hey I'll be right with you and could have taken another damn 10 minutes and out of state I walked out unserved because these people can't freaking pay attention to anything other than that drive-thru so I wouldn't forward and never visit this Bojangles have a nice day read more

chicken was old and hard, green beans put in box turned over. customer service was horrible, I told the lady I could see the juice dripping from the green beans and she talked smart to me. read more

Bojangles - a fried chicken and a cup of coffee - Fast Food Near Me - Suffolk, Virginia

Bojangles went to your location in Suffolk, Va. and had some of the worse service I've ever experienced at a drive-thru. I could not hear the girl taking the orders and when I got to the window my order was a complete mess. They couldn't have been more rude making modifications! read more

I'm only giving this place a 1 star because zero isn't an option. The customer service is terrible. They advertise to order ahead so I did. The order wasn't ready. They ignore curbside pickup so I went inside to pickup. There were at least 4-5 people working but not on even turned arrow d to a knowledge that there were people standing in line. No one greater anyone or even asked if they could help us. Finally I went to the pickup area of the counter and low and behold there was my order. 20 minutes after I arrived and 25 minutes after the app said the order was finished. When I checked the order, an item was missing so they had to get that once I brought it to their attention. Then they asked me if I wanted a bag and I had to bag my order up myself... not difficult but not good customer service. I have to say though they seemed very attentive to the drive through so if you go here, use the drive through and you should have better service. read more

We were able to stop here for breakfast a few weeks after the grand opening. It was a nice experience overall and the food was good, but the service was very very slow. We ordered two Cajun filet biscuits in the middle of the Saturday morning breakfast "rush". There were 8 other patrons either ordering or waiting to order, so nothing too overwhelming, however, the feeling in the restaurant was chaotic at the time. There were some mistakes made with orders and it took a long time for people to get their food. I can understand some of the growing pains since the team is learning, but it felt like we may have been the first guests served by some of these employees. There also seemed to be a lack of definition in who was responsible for what as most of the employees were standing there looking at each other, trying to figure out what to. With that being said, The Cajun filet biscuit is always phenomenal. Our biscuits were over cooked and pretty dark, but we still enjoyed them. We went for the nostalgic taste of the biscuits and we got that, albeit with some bumps along the way. read more

Saturday is the worst day to visit ever. Not sure what the manager does but they never have enough staff. I always have wait an extra 10 minutes for my food and God forbid you try the drive through. I've been sitting at the speaker to order for almost 15 minutes after being told to hold on. Nobody in front of me but I finally drove to the window to order... worst experience EVER! read more

1 Star bc they cant seem to get anyone's order right smdh, never leave without checking ur order first my hubby ended up paying for our meal and they gave us someone else's order its a shame‼‼ read more

Horrible service I came to get breakfast at 10:20 it is now 11:15 still have not received my food . Never again this place is a joke and horrible service and all I got was I'm Sorry . Fast food drive thru isn't suppose to take this long at all !!! read more