We went in as a group of seven or eight about 10:00 am we had to wait on what we wanted which was not a problem the young lady Jackie ( I think that's her name) and a gentleman didn't get his name but they were extremely nice over and beyond great customer service!! But the manager behind the scenes were not as pleasant I don't think she was really ready for the crowd it appeared that she was irritated and not very friendly to her employees even though they were doing their best but after all that the food was pleasant. Just remember you never know who's watching. read more

Bojangles - Menu - Fast Food Near Me - Hiram, Georgia

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I already submitted a formal complaint through the Bojangles website and haven't heard back, so I am leaving this review here. Poor management and horrible service. I came in wanting to buy 8 pieces of chicken, but they only had 3 left. I was told it would take 15-20 minutes to drop more. I agreed to wait, but it ended up taking much longer. While I was waiting, I watched several customers--both in the store and at the drive-thru--leave empty-handed because there was no chicken ready. The mismanagement at this location is causing a visible, large loss of revenue for the company. Instead of apologizing or offering any compensation for the excessive wait, the staff seemed visibly annoyed that I actually stayed. They were completely unprepared for someone to wait for their food. When I finally got my carryout order, the chicken was so overwhelmingly salty that I could not even eat it. It genuinely felt like deliberate retaliation just for making them do their jobs. Why punish a customer for wanting chicken from a place that sells chicken? If someone doesn't want to do their job, they shouldn't have it. To top it all off, I tried to take the customer survey to report this, but the survey code on my receipt was completely blank. This isn't even an isolated issue; I stopped at this location once before, they had no chicken, and I left. I assumed it was a fluke, as I used to eat here regularly. It isn't a fluke, it is a new low standard. Save your time and go somewhere else. read more

I want to point out poor customer service. The location is on Lake Rd in Hiram, GA. I ordered breakfast this morning through the Bojangles app. Not realizing that they don't offer drive-thru pickup for online orders, I sent through the drive-thru. I was informed that I would have to come inside to pickup my mobile order. When I went inside, she literally had my food ready and handed it to me....poor customer service and limited app usability. read more

Store been open for a while but they have no tea . Staff has an attitude when order was wrong . Biscuit and gravy was so messy in able to eat . Will be back read more

Bojangles - Messy biscuit and gravy - Fast Food Near Me - Hiram, Georgia

Back in December we were on our way to work and decided to place an online order for Bojangles. It's been years since either of us had eaten there, so we gave it a go. When we arrived, we were very rudely told they were closed and not serving food. Because I placed an online order I had to go through the app to get a refund. I filled out the inquiry and called. I was assured I'd be refunded. I have yet to receive any communication or a refund. Fast forward, we decided to try again, but at the Marietta location. I put in the order from the app, tried to. Got an error message so I drove to the drive through and placed the order. Paid. Left. First off, the biscuits were under cooked and were gummy. The chicken was rubbery. And to top it off, I got charged for both the online and app order. I have done the inquiry again. Hoping I will be contacted so I can get a refund. read more

The worst Bojangles i've been to. My order was totally wrong. They left out food items that I ordered. When I got to the window still had to correct them on my drinks. This will be the last time I will go this location read more

Try to go inside to eat at 8:30 am. Saw several people eating inside. All doors were locked. Lazy employees did not want to work so she just locked up. Terrible location and will NOT come back. Bojangles, you need to investigate this store and their employees. Either fire them or close this store down. read more

Just went through the drive-through. Spent 15 minutes with two cars ahead of me they forgot my biscuit and honey. I had to ask for them ridiculous. read more

They had no grape jelly. They had no ketchup and they had no drinks and I ordered a sweet tea and it was a nastiest crap ever do not recommend this place at all. They need some new management in this area. read more

Food was bad, service was worse. Waited half an hour to get our meal in a fast food restaurant. No breast or wings.

I asked very Clearly if they would Cook the fish for the sandwiches . Cook said it would take 5 Minutes. We ordered 2 fish sandwiches. Mine came out as they reheated an older sandwich. It was pressed flat & the bun was Dark Brown on one side. VERY DISAPPOINTED! Not a safe place to eat & they have no respect for their customers. read more

This restaurant needs to be investigated. The woman's washroom smells like an old turtle tank and there was a toilet clogged with 100lbs of tissue and God knows what else but it was making the entire bathroom smell AWFUL!!! To top it off, no soap, where are the employees getting soap from? That was enough to make me not want to eat there, but I did and it was about as appetizing at the bathroom. I have been to other locations and always liked their food, but this store is just horrible. Wouldn't recommend at all. read more

I waited a long time at the drive-through for someone to take my order. When I was told to pull around, no one came to collect my money at the window. The workers seemed to be ignoring me, talking and playing around with each other. Despite it being only 9:00 p.m. and the closing time being 10:00 p.m., the service was very poor. read more

I am from Ohio this location sucks March 19 2024 I order the sausage gravy and biscuits COLD one ham biscuit with day old ham again COLD 3 legs COLD 2 Brest cold ,pinto beans they were the last of the day , COLD order Mac and cheese didn't not in the bag most likely cold my check came to 29.41 ticket 146507 this is sad for a food establishment to serve food like this what is wrong do u not care if your store can't or won't serve good hot food close this location chick fila they are just down the street. As much as food cost this should be your number one priority, get it together or close this location signed piss of customer I will be by to get my money back tomorrow March 20 2024 read more

Found fake eyelashes in my bag. Threw away all food. Can't believe this happened Never coming back. read more

Bojangles - Fake eyelashes in the bag?? SMH - Fast Food Near Me - Hiram, Georgia

Ordered food for pickup night before to be ready in am. Not ready when arrived. Late for work now. Staff totally unapologetic. What lousy service read more

Please don't waste time or money here absolute f***** service long waits wrong orders bad service all around

Ok...how hard is it to make the food. I love Bojangles Cajun biscuits but every time I come to this location, once a month, I end up waiting a long time. This time it was 38 minutes in line at the drive-thru and that's quick compared to other days. I'm not talking of too many cars since I was 6th in line to the window this last time and to top it off the inside dining is closed. Just a drive-thru in operation and it takes 30+ minutes to get a biscuit meal. Can't blame it on any big orders either. Even after I got to the window it took about 5 minutes to get my food. The food is good but you better set aside 30-45 minutes to get it. Bojangles, you can do better than that! read more

I was not surprised to read the reviews here as my experiences have been similar. Doesn't this business have an owner who wants to make money? Fire everyone and start over. The staff moves like molasses in the winter. No one cares. And I love the food but it's not worth the long wait and other issues that arise like getting the order wrong after the long wait. The only time I'll try them if there is no one at all in the drive through and I have fifteen minutes to spare. read more

Absolute worst Bojangles I've ever been to!!!! Biscuits were burnt , Bo rounds were over cooked and tasted terrible!!!! And they have the store doors locked so you can't even go inside to get your food replaced!!! It also took 30 mins to get food!! Hate this location will never be back!!!! read more

Long wait had no hash rounds and gravy biscuit instead of being in a platter they put a little gravy in the middle of the biscuit and wrapped it up . Never had it this way. Very disappointed cause the gravy biscuit was so good before. read more

It's a no for me. If ur wanting to get a chicken biscuit, keep driving. It's mostly bread and it's not much of that. Quality is very poor. read more

I ordered a family meal and was told the chicken just came up to pull around and they'll bring it out. Then I waited for 30 minutes, then called to inquire about the chicken and was told it just came up that they'll bring it out. Within that 30 minutes wait time there was less than 10 cars that came in. Disappointing for a chicken restaurant read more

Waited 20 mins in drive thru line because there is a concrete slab so they ensure you can't leave. Finally got up to get my food and they said it would be an extra 10 minutes because they needs to cook more. They handed me a flat soda. I asked for a new one. Which was also flat. I told them I wanted a refund to which they told me they would need to call corporate for that to happen. I drove away hungry and frustrated. read more

Just close the entire establishment down. My 10 yr old son received his food from the drive-thru just now and noticed there was an ant in his box. Nah, we are good. Thanks for the refund. read more

What a JOKE! Just shut down already. 2nd week in a row where they are not cooking chicken! . Sat in a line for 30 minutes to find out I can only order breakfast at 1 o'clock on a Sunday afternoon! How stupid does it get? WE ARE DONE WITH THIS PLACE! read more

Terrible location. Went here a couple weeks ago and had a 35 minute complete wait time in the drive thru. Decided to try it today and spent 20 minutes in front of the speaker without anyone even asking to take my order. A customer waiting in front of me actually got out of his car and went inside to pay for his order, then he left the location with no food. Must have had him waiting much longer than I. Who knows what they're doing inside.... read more

This is for the location on Jimmy Lee Smith . I searched and search for the location and didn't see it listed. Perhaps it's Lake Road, but the location is on Jimmy Lee. Sometimes addresses are provided on side streets. On to my review at hand. This location is a hot mess! The chicken was undercooked. Blood running from the thigh part of the chicken. The chicken overall didn't have any flavor. I had to throw it away because of it being under cooked. The fries were terribly heavily seasoned. I didn't eat them because I didn't want to have a stroke in the middle of eating. The only thing that was good in my box was the biscuit. I should know better. I cook dinner at home and find myself out running errands. I think to myself grab something to eat, because I eat every three hours. The weather is so humid it's tough keeping my food cool in my lunch bag. Yes! I put ice in the bag, but it's not a Yeti cooler. I'll have to figure something out. Perhaps the Yeti will be worth it, because fast food isn't. I'll never eat at this location again. I don't like under cooked meat with extremely salty fries. Fast food doesn't have to be under cooked and full of salt. There isn't anything else I can say about this place. I didn't go inside. Therefore, I can't give my opinion on it. The one thing I have always thought is that consumers ( including myself) complain but we find ourselves back eating the same food. I make healthy choices more often than not, but my choices are bad when I'm not at home. Carrying my food with me is what I've always done. As I have mentioned, it's tougher to carry food with me during the summer months. However, the guilt sets in after wasting money on subpar meals. read more

chicken cold and under cook a waste of money save your money and go eleswhere need a new cook beans where pretty good thats about it

The worst bojangles I ever been too! They prolly don't gaf but they ain never getting another penny out of me! Ever! I paid for 2 bacon egg and cheese biscuits & they forgot the cheese.... so I spin back around tell them they messed it up then hand me 2 slabs of cheese. No mf I want you to remake it! I paid for that bs! Never again! Wouldn't recommend to nobody. Terrible ahh place read more

Normally this place is pretty decent, but today I waited in the drive-through line for 30 minutes and they tell me at the window that they are out of half my order. They should have told me at the speaker thing. Disappointed:/ read more

horrible service, waited twenty minutes in store for an online order. finally got to the counter and they said it was picked up already. had to throw a fit before they works fulfill my order. read more

Been there 3 times in last year or so and always the same story... no chicken.... Just close down. How are you even in business. ???

This is the worst bojangels I have ever been in. We went on a Sat night there was only 3 pc of chicken . We ask how long before more came up it took almost 15mins to be told it would take 25 mins to cook. It was 6 pm dinner time. We left and went to Popeye down the street. read more

Cant order anything without them giving you what they want and they want it ordered. I clarified THREE times politely I couldnt have cheese on my biscuit "please no cheese" and they still put cheese on my biscuit and it had a beard hair so I feel like it was deliberate because of my request, im appalled at the disrespect. read more

It had been a long time since I had been to this establishment and after giving them a poor review previously, I wanted to try them again. Wishing I hadn't because it was a total waste of $30. I bought the tailgate option with 8 pieces of chicken, two sides, and a half gallon of lemonade. The damn chicken was RAW, and I mean BLOOD RAW, and cold and the skin was damp and limp, not crispy at all. The dirty rice was OLD and resembled dirty mashed potatoes and gobs of dough instead of rice. The cajun beans family size was filled about one fourth full of beans and then a lot of juice on top filling to maybe a total of halfway full in the container, totally unacceptable. The lemonade was good and that warranted the one star. I left a review for them to please all me on their BojanglesListens website, which is a total farce. Nobody ever contacted me. Total waste of time and money and they won't see me again. read more

Sitting here eating at Bojangles as I do at least twice a week. Reading these reviews, I don't understand. The crew and managers are friendly and remember my name. It's always clean, 95 on most recent health score. And the food is always what I expect, hot and fresh. I guess it's easier to get angry reviews than compliments. Keep up the good work! read more

Great customer service and fresh food! Will definitely stop here again when I'm in town!

Worst Bojangles ever. I'm completely done with this location. Bojangles was my first job as a teen so I know the place pretty well. Here's the core problem with this location. They're LAZY. They basically cook a ton of food at one time, which often leaves food either undercooked or not cooked properly then set it all out and don't make more until all the food they made is sold. The ONLY way you can get fresh food is to demand it and tell them you'll wait for it (i.e. my favorite Cajun Filet Biscuit or Buffalo Bites). Otherwise be prepared to get food that's been sitting out for hours. My last experience left me with a Cajun Filet biscuit that was the worst. Imagine you biting into the biscuit and the breading sliding off the filet. And that filet is gross. Like greasy, oily, slick gross. And you have to literally use force to tear it apart with your hands. And I'm supposed to eat this? The store is poorly managed and the employees basically stand around and prepare food that's hours old. But... no one in Hiram seems to care to say anything. But it doesn't matter, because after breakfast, most seem to go to the newer Popeyes instead. Do not patronize this location. Management doesn't care about customers and the staff aren't paid enough to care about the quality of your food. read more

I seriously had to leave a comment on this place bc it is the absolute worse!! If I could give ZERO stars I would. 1hr and 45 mins later I finally got some chicken. The type of chicken and sides available changed 5-6 times, no lie, from the time I ordered to when I actually got my food. Sat on the side of the building where 4 different people came out to ask me what I ordered. Please don't come here, EVER, even if it's your last option. You will be beyond disappointed. read more