This one of the worst food experience I have had in a while. I ordered the 3 piece chicken supreme combo. The food I received was old, cold and should have been discarded at least two days prior. I would have turned around and ask for a complete refund if I had time. I don't understand how "food" like this was deemed acceptable to serve to someone. There seems to be zero quality control or care to what is served to customers at this location. I should have know better when I pulled up to the location and basically no one was there, McDonald's across the street was packed...If is a franchise store, then I would suggest that the owner(s) immediately retrained their staff, because this was totally unacceptable. read more

Bojangles - Bad food... - Fast Food Near Me - Flat Rock, North Carolina

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No one at the dine in counter except me. Server does what? Nothing. Take my order? Nahh. Say hi? He'll nahhh. Look up to acknowledge me standing there? You must be joking fool. After 10 minutes, yes I waited in part to see how long, I said hi...can you take my order? Response...ok. What in the world?! Never had this happen before. Food was good, so you get 2 stars. Step up your game Mr Bojangles! I love you but this hurts read more

Food was fresh and tasty. Service was friendly and fast. Restaurant (including bathrooms) were clean.

It is a Bojangles. So if a tasty biscuit is what you are looking for then this is a good choice. Staff was friendly and were trying their best to move fast and ensure an accurate order. Ours was simple so no issues. Good light cooked Steak egg and cheese for me and a SEC for my son. No issues. read more

Glenn at the window deserves a star and a raise! Super great mood. Fast service. The food is what you'd expect. read more

34 minutes for two steak biscuits. Once you in the drive thru you can't get out. Bread was cold hard and dry. Booo... I won't be back. read more

Picked up two chicken dinners last night, one was fine the others was shorted the biscuit, had cold Mac n cheese and only half a container of cold slaw. This location is in trouble, employees have mastered the art of ignoring customers and avoided eye contact. read more

I was headed to Hendersonville to drop something off for my daughter and she had a pregnancy craving only Bojangles could fix. So I grabbed a chicken sandwich, Mac and cheese and of course a Bo Berry Biscuit. The guy who took my order was so kind. He didn't realize they were out of Bo Berry Biscuits but asked if I'd mind waiting 3 minutes for some. I didn't mind at all , after all whatever my daughter wants right now is what she will get. I had a seat in the waiting room and noticed how clean it was , it was about 1:30 pm and if they had a lunch rush they certainly cleaned up well . In no time at all the kind gentleman brought me my daughter's food. I won't lie the smell almost made me grab a Bo Berry biscuit! I delivered it to her and she called and said it was so good and so fresh . She said the crispy chicken sandwich was perfect and the Mac and cheese was so delicious. Now she lost her mind over the Bo Berry Biscuit!! Great experience!! read more

I don't know why I keep coming here!! 45 minutes stuck in the drive through for old, hard, dried, cold, old grease sausage. The employees are lazy and the manager is ineffectual. It's always dirty, and the drink machine doesn't work. I keep thinking it will be better this time, but it never is. Fool me once shame on you, fool me twice shame on me. read more

sat in the drive-through for 15 minutes while every employee laughed cut up. There were some in the parking lot back there in the kitchen and my food sat there for the entire time until the disheveled old lady who has been making biscuits, walk up and asked me what I had and I had been sitting on the counter the entire time I was waiting. read more

We ate there a week ago. When I looked under the chicken, there was dark brown oil dripping out of the chicken. I managed a fried chicken restaurant when I was younger, so I know that the oil was burned. The oil smelled old and burned. The chicken tasted that way too. We could not eat it. We ate the biscuits and potatoes. They were OK, but nothing special. Several employees were waiting to go on duty ( I assume) were horsing around and talking loudly. This location is the worst Bo Jangles I have ever been to. Never again, Bo! read more

Waited 20 min for a 4 piece supreme combo just for it to taste like old lukewarm chicken and cold fries took one bite and tossed it in the trash service and food is complete garbage read more

Been to North Carolina twice, been to Bojangles twice. First time in a nice young lady got me fed, second time was attended by an equally nice older gentleman. 2-piece leg/thigh combo with some crazy-good red soda called "cheerwine" + a side... chicky is way good but kinda small but not real spendy so it balances. dirty rice is as good as i've had at full service sit downs, and the beans are spot on too. biscuits are a little cookeder than some places but I prefer this way to half-baked. Not sure that I'd log 1200 miles just for this, but maybe for this and some golfs with friends. read more

Bojangles - Bojangles on Upward Road - Fast Food Near Me - Flat Rock, North Carolina

Stopped for breakfast on a Saturday morning. Dining room was open and they were fully staffed. Young man at the counter "Ricky, was super friendly. Manager was busy with the youngsters working there, our order was ready quickly and the young lady was very polite and friendly. Restrooms were clean. Best of all the food was fresh and tasty. Compared to the other Bojangles we have been to post Covid, they are doing it right at this location. read more

Don't even bother. Incredibly poorly run. Cars were paced in the drive-thru so employees could tell customers they weren't making more food and would only sell what was pre-made...at a fast food restaurant. The store wasn't closing for another hour. But, employees refused to make food. Good luck to this location. read more

Poor service. Rude people! All they care about the drive through. It's a 25 min wait for food. The food isn't that great...cold. Don't waste your time or money!! read more

Probably one of, if not the best Bojangles I've been to. The employees were extremely nice and made sure we had a good experience. The food at Bojangles is always amazing, and this location was no different. All of the employees were wearing a mask and the COVID precautions were really good. read more

One of my worst Bojangles experiences. Biscuits we're different. Not fresh and fluffy like usual. Ten minutes in line to order two sausage biscuits. Dr. Pepper fans, - there is NONE! Four sugars in my coffee and bitter bitter bitter. Such a wrong choice today so I hope to spare someone else. read more

My Father who is a regular customer at this location went in this morning for his usual coffee and biscuit. There were several people in front of him waiting for their food. After waiting 15 minutes the others finally got their orders. The lady taking orders walked off into the dining room to gather trays. My Father turned around and mentioned that he had already waited 15 minutes to have his order taken. The lady turned and hatefully responded, "Well, then you can wait another 10 minutes." He responded by saying he would not buy another thing here and would never be back. She didn't offer to apologize. I called management after the incident and they didn't really offer a sincere apology but rather made excuses for the woman's behavior. This should have been an immediate termination. If they keep this up this location will be closing sooner rather than later. The #1 Rule in Customer Service is the customer is ALWAYS right. The customers always come first. read more

eat at youre own risk it was about 6 pm I ventured three with caution to eat dinner which is why the boy fadt food place I eat at is Wendy's so my husband and I ordered 2 2 peice chicken meals I subbed the thigh for a breast the dipshit at the counter managed to charge me for it and gave mr e a thigh needless to say after inspecting the dirty front never again the chicken was spoiled the biscuits raw and a day after eating said fresh chicken that tasted funny I got a cold sore eat at youre own risk necker going back there again read more

Was in the drivethru and ordered 2 thighs and a breast. Employee quoted $6.30. Scrambled around and found the change only to get to the window to hear $8.29 please. ($8.29 for 3 pieces of chicken, no drinks and no sides?). Employee says "she put it in wrong". Line was long so I paid up but then thought I got screwed ...called manager Daryl. He could care less ... it's not the $2 ... it's the bait n switch . BO is better than that. read more

I got the best service of any fast food restaurant I have ever been to in my life at this Bojangles. No bull. I went through the drive up this evening 7oct17 about 630pm and the guy in the window went out of his way to make sure I had everything I needed. Forks/spoons, napkins, ketchup, and even plates!! Super polite and over the top. 10 STARS!! read more

A breast and a biscuit in the drive through. Sounds easy enough. I was asked to wait for 6 minutes. Ok. 20 minutes later, I have to go through again. read more

Egg & cheese biscuit was great and all the staff were very friendly. I bought a thing of the seasoning that they sell and am disappointed to find that it has MSG. I didn't try the chicken because I don't eat meat. read more

Honestly, i would give it a zero but that's not the option here, I live close by so we do visit this bojangles quite often. Sometimes it's ok, sometimes it's ridiculous. We came in from a trip yesterday, 8/8/18 and decided to stop for dinner and head home. We, I kid you not, waited in drive thru for over a half hour. Some people in the line just pulled off. You think, eh, they must be busy inside. First of all, when we get to the window, finally, the order was a little wrong, nothing major. Just wanted supremes not tenders. No biggie, right? Well, it took the girl at least 5 minutes to get it in the register correct. The manager, I'm thinking his name is Daryl, not 100% positive, does something to the register and messes the order up. Okay, she tells me the amount which is a few cents more than originally quoted. Only because the original order had a drink as a combo added in, then she did it different. No biggie! I am not lying, we sat at that window for at least another 10 minutes!!!! Why??? Get's better. I tell my husband to pull over once we got our food to check it. Missing a fry, of course. Okay, I normally would not care and go on, I was tired from the trip. But after waiting over 40 minutes for food through a drive thru, I couldn't. I had to go in there. Go in, the manager and lady running the drive thru never once acknowledged me. A girl who was working on an order inside asked me politely what i needed. I explained to her what was missing from our meal. In the meantime, she is finishing up the order she was working on, an elderly lady pointed to the register like i needed to go there to place my order. I told her, I just waited in that drive thru line for over 30 minutes and they forgot something from my order. She rudely said to me "you see why you had to wait in that line for 30 minutes, we had to pull an employee of the road to come in and help"! Was she serious, there was only one man waiting on a box of chicken and one person in the restaurant eating! Never once did any one apologize or offer us anything for the inconvenience! Honestly, anytime I go in there and that manager is there, there is usually something wrong or it takes forever. Not understanding why!!!! By the way, i did send an email to the email address for this location. They never responded. read more