The historical location and beauty of this property alone is worth 3 stars and that's what I'm leaving because the rest of our experience was lackluster at best.
We arrived for our 7:15 reservation for dinner last night, it was quite busy so we did have to wait at the hostess counter for almost 20 minutes. That was ok because we were chatting with other folks waiting and knew we wanted to see the show, so we could wait a little. Eventually we were seated outside to the far end of the patio, sort of jokingly once we sat my friend and I joked together we hope we don't get forgotten. Spoiler alert, we did.
A kid was seated at the other table next to us about 1/2 way into us waiting for someone to come and acknowledge our table (drinks, water, anything). While we waited, a waiter came and took the kid's order and still didn't even acknowledge our table. By this point it was almost 8pm. We waited till 8, then got up and left. I was shocked when the waiter was right next to us and still ignored us and left to put in the kid's order but we were seated first, No one ever brought water, asked us if we had questions, nothing. It was like we weren't even in the dining patio.
Here's my issue, when we walked inside my friends who got seated just before us as we walked in, not only did they have drinks, they had their food on the table! No one even knew we were sitting out there waiting. When I saw their table full of service, I just needed to get out of there. I was so upset.
Earlier in the evening I had checked in on our reservation to ensure we were all good and Lorie who works there was initially quite abrasive about me checking on my reservation but she had called me the day before and while I had left a return call, I never heard back so I wanted to make sure everything was fine. She told me she had like 46 messages to return so likely I was one of them and if she waited long enough then it wouldn't matter cause the time would pass for the intended needed timeline. Um, what? It was a bizarre glance into her method of customer service.
Fast forward to when we were seated, same gal from the front desk earlier that night was who seated us and told us she'd make sure someone knew we were there. Apparently no one knew we were there. When the kid who was seated after us got served while we continued to wait, we drew our line in the sand and gave up. As we were walking out through the patio and dining room to leave we could see the crowd had broken and many tables were now empty, the waiter was in the far corner chatting off to the side with some folks (not seated), the gal who sat us was chatting with folks in the dining room. It was so obvious no one gave a hoot.
Really disappointed the night went down like it did. I go out to west county often and was excited to share this beautiful spot I didn't know existed with my guy for a future date experience but man now I'm just not sure. The location is amazing, but if service is going to be like that, then I'm just not sure. Such a shame. read more