Where should I start!!! We were told about this venue through our wedding planner but she had never worked with them. The manager Senu, first presented himself as the owner and made it seem like it was his place. He told us that everything would be included in our package (flowers, food, decor, service, etc). We (to include my husband and wedding planner) had several meetings with him, and we constantly would ask him what the budget was for the flowers and the rental. We were told to just go to the showroom and florist and pick whatever we wanted. Our credit card was also double charged twice. The first time, he apologize and refunded our credit card and even offered us his "company's condo" for the weekend of our wedding. We had scheduled a day to come by and see the condo, and we were met by his girlfriend, and he wasn't even there!! But what he failed to tell us is that his so called company's condo was his OWN condo!!!! The second time our credit card was overcharged $16,000, it took 3 months to get refunded and Amex even got involved (I refused to pay the final payment until we were refunded). His assistant Anna met us at the showroom and told us that everything we chose was basic , so there wouldn't be any problem. The florist also said that he would run everything by Senu. 5 days before our event, I get an email from senu telling me that we were $5000 over budget and that I would need to pay the difference. When I refuse to pay (because we kept asking him what the limit was since we didn't want to go over budget), he then said let's just split it. I refused, and I ended up only paying about $1000 extra.
The day of the wedding, it was 110 degrees outside and somehow they forgot to turn on the air conditioning. My guest were sweating the entire time. We were told by different people that the AC was broken and they were trying to fix it. Towards the end of the event, Senu appeared and was totally WASTED reeking of marijuana and booze!!!! The space started smelling like marijuana!!! We complained about the smell and the chef told us he would take care of it.
It also took 2 months to get our deposit back!!!
Never again!!! They might be better at planning business functions for high times but not weddings! read more