This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

This was the absolute best feeling in the world!!! Why haven't more people talked about this???…read moreFirst time, and I struggle with using the bathroom daily. This has been my whole life struggle. But now I know about this, I will be doing often! Love it!!

This was my first time getting a Colonic Hydro Therapy treatment. I was a little nervous not really…read moreknowing what to expect. I've heard that they were good for your gut and overall health, but never took the time to go. The office is nicely decorated and very clean. They use disposable equipment so everyone gets a new clean tube. They explain everything to you if you have any questions, which of course I did...LOL I will say it was a little awkward at first and I did have some cramping throughout the process, but she did mention that might happen and it's not unusual when I get an upset stomach to feel that way. About 5 minutes after the process the cramping and feeling that I may have to go to the bathroom went away and I felt fine. I definitely feel that it cleansed me and I will be returning because I feel that it's important to have a clean system to promote overall good health & hoping to get some relief from some current health issues.

I like the fact that the girl here was very nice and recommended me the best products for my face…read moreand told me what the biggest problem was. I have coily hair and shave a lot and she recommended that I use exfoliating products for the ingrown hairs.

This was my first visit to 4Ever Young, and I had a very pleasant experience. I initially visited…read morethrough a Yelp Elite offer and had no issues scheduling my appointment over the phone. I also appreciated receiving the consultation forms and releases by text ahead of time, which made check in easy. Ginger called before my appointment to let me know they were running about 10 to 15 minutes behind. That level of communication was appreciated, and she was just as warm and welcoming when I arrived. Morgan completed a skin analysis with me before my HydraFacial, taking the time to discuss my skin and recommend products and treatments that could be beneficial. My facial was a complimentary 30 minute service that included cleansing, a mask, moisturizer, and SPF. It was a nice introduction to their skincare services, and I enjoyed the experience without feeling like I was being pushed into purchasing additional treatments. The facility is clean and modern and offers much more than traditional facials, including IV treatments, chemical peels, Botox, GLP 1 services, and other wellness and aesthetic treatments. Since this is a medical spa, the environment feels more polished and clinical than a traditional day spa, while still being relaxing and comfortable. The Midtown location is convenient, and validated parking is free, which is always a plus in this part of Atlanta. I would definitely consider returning to explore some of their other services.

If someone has accident that prevents them from an appointment, there shouldn't be any fees. Do not…read morego into ANY business that would be willing to steal money from you.

I was able to schedule and transfer my appointment over to this location from the Buckhead…read morelocation. I went for my first appointment since Oct. 2014. I had a good experience with the technician. I can't wait to see the results for my second treatment for one area and fourth treatment from another. The wait was minimal and the technician was knowledgeable, friendly, apologetic for what happened at the Buckhead location, and she took time to analyze the treatment area from my prior treatments. This facility has the YAG laser unlike the other location in John's Creek. Also, be careful of the cancellation fee of $35.00 if you don't cancel within 24 hours of your scheduled appointment.

Such a wonderful experience and so clean. The owner is super friendly and explains everything…read more before doing anything. Highly reccomend!

Love this location! Very professional and accommodating! Can't beat the prices they have for fat…read morefreezing! Definitely will return for another session.

Great experience- highly recommend! Everyone is so friendly and accommodating. They make sure you…read morefeel comfortable and at ease!

I went to Vida-Flo Decatur for IV hydration due to some medical issues and left with a blown vein…read moreand deep bruising down my arm. The person administering was clearly uneducated enough to handle this kind of procedure and was the only person on the floor that day. This experience left me truly so traumatized I couldn't make myself go back to use the passes I purchased. Thereafter, how this location has handled it ever since has been so upsetting. I have called repeatedly and cannot get a single person on the phone. I have emailed. I even went in recently and they told me I had to continue to wait for a response. Its been a week and its not coming. The result has been no refund, no callback, no reply, and no willingness to talk through a compromise. I walked in trusting them to put a needle in my arm, and its not the first time I have had this kind of service but definitely will be my last as its too risky. If you are considering this brand, please understand that if something goes sideways, you may be completely on your own trying to reach anyone about it and you will not get your prepaid services back.

I stopped in foe body contouring and purchased a garment. Kayla was very helpful and knowledgeable…read moreabout her services. She was full of energy and laughter. Warm friendly professional environment.

Awesome, Vanessa is fabulous. Great customer service from beginning to end! Highly recommend!!!read more

Great service! Both ladies did a great job and were super nice. I've been going here since they…read moreopened and still love the spa. You forget you're in Douglasville!