Review of Massage Envy East (1886 Joe Battle, El Paso TX):…read more
I had a very disappointing experience at this location. The facility is dirty, as shown in the photos I took, which is not what you would expect from a place that promotes health, wellness, and relaxation.
When I arrived, I waited about 10 minutes before being greeted because only one employee was working the front desk and was tied up on the phone. Once I was acknowledged, I had to complete intake forms twice on the iPad because my information wasn't saved the first time.
I was then taken to the so-called "relaxation room," which had a sign requesting phones be silenced. Unfortunately, another guest had her phone on speaker watching videos, making it impossible to relax. Staff did nothing to address it. When I asked the therapist about phones, she confirmed they weren't allowed but still did nothing about the obvious disruption.
The massage itself was the worst part. The room and table were filthy, dust, grime, and even dead bugs on the floor. The massage therapist lightly grazed my back with her nails rather than applying real pressure. When I asked for more pressure, she told me she could only do "medium," but her medium was no more than a feather-light touch. At that point, I asked her to stop because it was not meeting my needs at all.
To make matters worse, when I got up from the table, I noticed the table itself was dusty as well. At checkout, the receptionist, who seemed to be the manager, asked if I wanted to reschedule, with no apology, no attempt to make things right, and no acknowledgment of the issues.
Overall, this was an awful experience: poor cleanliness, poor service, lack of professionalism, and absolutely no customer care. I would not recommend this Massage Envy location to anyone.