This place has lost its beauty. I couldn't wait to eat here, it has been on of my favorites every time I visited Helen. However, this time, it was terrible. We got there on Friday night about 8pm. We asked to sit in the restaurant. There was a table of six people and a table of two people in there. It took our waitress about ten minutes to come and get our drink order. Then we were told she would be right back. After another ten minutes she came and took our order. I didn't complain, because I knew she was trying to clear out those other tables. After placing the order (I ordered the Goulash and my husband ordered the wurst platter). To begin paying what we did for the food was terrible. The Goulash was no more than about a cup of stew, it was mostly a liquid gravy. The meat was tender, but it was tasteless and barely warm. I assumed I got the bottom of stew pot, since it was later in the evening. It came with spätzle and red cabbage. The spätzle was cold and chewy. You could tell it had been made several hours earlier. The red cabbage was just okay. However, it has never been my favorite here (see other reviews). My husband's meal consisted of bratwurst, garlic wurst and weisswurst, saurkraut and he picked the fried potatoes, instead of the potato salad. The brat and garlic were okay, the brat being the best, it was actually hot, but the other two were barely warm. The weisswurst, had been cooked so long or it was cooked days earlier and they just reheated it, that the meat inside kind of disintegrate with you started to chew it. It kind of turned powdery when you chewed it. We have had this at other places and it does not typically do that. His potatoes were warm, but not hot. They were not fresh. They had been sitting in oil and under a heat lamp. His saurkraut was the best part of his meal. Now should I have complained to the owners or manager, more than likely yes. But I didn't want to have wait or keep them waiting any longer. It felt like they were wanting us to hurry up and leave. They were cleaning everything around us and cashing out tips, etc. It was not a pleasant evening for us.
I will say that from the first time I have ever eaten here to this time, it has gone really down hill. It seems like they are more focused on their biergarten more than the beauty of their restaurant. I miss the way it was back many years ago, when it was a just a small quaint restaurant that focused on the quality of the food and service. I am not sure if it is the same owners, if they have hired new cooks, if their focus has gone away from their food quality or what? I am not sure. I would say it was from 2020, but I was there in 2024 and the food was some what better than it was this time. So you cannot blame it on that.
I will say that we were told that the owners now work with the community to employ residents of the local rehabilitation shelters. Okay, that is great that they are trying to help people, but that still should not impact your food quality and service (unless they are the ones cooking the food and managing service, then this might explain it).
As of today, my husband and I were so disappointed with it, that we do not plan to revisit, seeing as there are other places in the area that offer better quality food and service. read more