I have locked my keys in my car twice in the past year and Bob's Towing has always been there for me! The response time is always estimated at 30 mins but they usually arrive within 10-15 minutes. Each employee has been very friendly and able to help me out each time. read more

I would NOT recommend this towing company. They dispatched the truck without notifying me and of course when I arrived to the site the truck was gone.The worst customer service I have ever got. Martha more like a Karen, was talking over me, used profanity and hung up on me not once but twice. I don't know how this company is still in business. If I could give them negative stars I would. If you want to have an unpleasant experience you know where to go call Martha at bob's towing. read more

I just want to say oscar was the most accommodating and patient tow truck driver ever. He was very kind. I was very upset after an accident and he was very sweet and cheered and you should be proud to have an employee like him read more

I had great tow service from Greg! He was super friendly and had a great attitude. Was very nice to talk to him during the tow ride. Made it to my car in under the estimated time and was kind enough to drop me back off at my place since it was right next to the tow shop! Thank you, Greg! read more

First of all, this should be a MINUS STAR review -- it's not even close to a 1 star. This place is the WORST for their shady behavior, overinflated fees, and taking advantage of people at the most stressful time...after a bad accident. I am also going to file a complaint with AAA who should not be dealing with this scam company at all. My daughter had a car accident (other driver at fault) and the police officer refused to allow them to exchange information and on his own called this tow place. She told the officer she had AAA and would call and have it towed home (it was clearly totaled), but the Bob's driver told her it was "better for her" to have it at Bob's and "it was all the same" as they are a AAA company. Meanwhile...they rack up all kinds of bogus fees: $195 for a tow only .6 miles away?! PLUS $10 mileage PLUS $55 "extra labor charge" PLUS $60 "hazardous waste" PLUS $55 per day storage fees! NOTHING was said at the scene about any of this...why would ANYONE choose $195 towing & $55 as soon as your car arrives at the lot over towing it home? NO ONE. They hold your car hostage, regardless of the insurance company situation. Their employee, Jennifer, refused to provide an actual INVOICE with all the amounts detailed until AFTER I paid. She just pointed to the sign in the little office. Sorry, but this BS should have been provided before the driver hooked up the car, but they take advantage of a bad situation. My insurance company was shocked at their behavior and told us many of these places are scams with highly inflated charges. Plus Jennifer flat out lied when she said AAA would not tow the car from their lot to my house. Um, guess what...they just did...and guess what...AAA had Bob's tow it here too. So, Bob's "double dipped" on the towing plus all the bogus charges. The police should NEVER be involved in calling a tow truck if a person has insurance and/or AAA as we did, and the tow company has the responsibility to provide estimated costs UP FRONT before they hook up the car. But -- this place does not care about customer service...they haven't even claimed this Yelp page, so that tells you all you need to know: AVOID them. read more

Gama came to help me with my flat tire today and was so helpful! Literally 20 min to get to me and super quick and nice while changing my tire to my spare. Answered all of my many questions and he was very knowledgeable. Thank you so much for your help you are awesome! My bad day wasn't so bad after all thanks to Gama!! read more

AAA sent someone to give me a jump start & the driver, Kenneth, was very professional. He obliged me when I asked that he didn't pull his van into our garage because our apartment manager doesn't like it. He checked the battery & figured out it was the starter. He offered to send a tow truck back for the car. I declined because I wasn't sure where it would be towed to & I didn't want to pay for a tow through them if I could just call AAA back. Though I did think it was nice of him to offer. When I called AAA back for the tow, they sent Bob's Towing again. The 2nd time I got a driver named Armando (I think that's what he said his name was) & he was great. He was super polite & pushed my car out of my garage by himself. He had to drive me 30 miles away & was very polite in the truck. He offered to drive me back to Long Beach if the mechanic I was taking my car to wasn't going to be able to be worked on today. I read these reviews while waiting for the first guy to arrive for the jump & I was really worried that I was going to get someone who was going to give me a hard time or try to demand more money even though I was using AAA, but I was really happy with both services I received today. I don't know if they hired new people or if there is just 1 bad seed that these other reviewers have been unlucky enough to deal with. read more

Had to call AAA again because my Mototrcyle had some screws stuck in it. Foremost my insurance company couldn't find anyone and AAA finds these guys available within a minute. Guy called me withing 30 seconds of me getting off the phone with AAA to tell me they are going to be here within 15 minutes. Guy that picked my bike up to tow to Del Amo Motorsports was extremely nice and polite. Props to Jose read more

Called AAA and they sent these god out. Romeo came right away and went above and beyond to help me with a flat and dead battery! Thanks you!

I paid $40 total in labor costs to my mechanic to have my car fixed. I paid Bob's Towing $60 to drive LITERALLY one block and take about a minute(no exaggeration) to jump my car. I think that sufficiently explains my one star review. Oh, this was after the driver told me it was $65, the same as the cost I had been quoted for a tow(what I thought I was going to need). I called to verify after he left and I was told it was $60. When I told the lady at the office he charged me $65, she said he told her he charged me $60. I told her he lied to her and demanded my $5. Normally that's not something I would bother with but if you're going to have the audacity to charge me $60 for about a total of 5 minutes of your time, then your sketchy driver is going to lie to me about the price, I will demand my five bucks out of principle. This place is terrible. read more

I forgot that these were the people who dropped my car -- literally dropped it -- when they took it to my mechanic a few years ago. Today, the guy picked it my car and took it to my new mechanic and simply unhitched the car in their back lot without telling the people at the desk that my car was even there! WTF?! I called AAA and found out that I can request to NEVER have Bob's Towing tow my car, ever again. read more

Came within 30 mins of calling! I called 3 places and Bob gave me the best deal. I had the luxury of an experienced driver. Thanks so much!

Honestly the rudest service I've ever had. Refused to help me out when dispatched by AAA and had to recall AAA to get someone else out here. I was shocked that he just left and insisted that I pay him to unlock my car to get my keys. Haha. Not gonna happen. read more

After my Son's truck was totaled being hit by a drunk driver, I went to see the damage to the vehicle on their property. The police officer on the scene called this Towing Company, and I wish they hadn't. Never being in that situation before the owner/worker, whoever he was was rude, inconsiderate, lacked public relation skills and try to take advantage of the situation because I'm a woman. Not cool to deal with after a near fatal accident. The treatment was inexcusable. Don't give them your business. read more

Got my car running in a timely manner! The person who helped me out was very knowledgeable and the customer service made me feel at home. I'm a very satisfied customer and would love to continue using their services. I will def recommend friends and family here. Thanks again guys!! read more

I just like to say when these guys come to help you for battery service they always come with an attitude. I got the first guy Danny was having a bad day but then the second guy came Darith (no sure of spelling) and he had the same kind of attitude that the first guy had so I don't know I think it's the business. I think if you come to help someone... you should come with a good attitude and two people came to my house to help me and they both came with crappy attitudes from the same place "Bob's Towing" read more

Juan helped me fix a broken attachment. He was very helpful with quick service and advice!

My splash guard unhinged from one side, help came right away within 15 min.technician Greg helped by unscrewing it so I could drive home. Thanks Greg!! read more

Manager is douche and the owner is a piece of shit. One of their trucks damaged my car and the owner refused to pay for any damages. Avoid getting service by them. read more

This dirver named Mario was just an arrogant a-hole. He refused to tow my truck after he asked my a series of questions and made his own conclusions. He tried charging me although I call AAA. These guys are a bunch of con-artist. Next time you're in the Long Beach vicinity and call AAA make sure you let them know not to send these jokers. You're better off having a flea tow you car than having these good-for-nothings do it. read more

I was waiting for Service and they wrnt to the wrong location. Then their employee that goes by the name Papa insisted it was my fault that their driver couldn't find the place. Complete unaccountable and unreliable. read more

Sunday morning I went out to my car to go to work. I noticed that a tire was flat so I called AAA. They sent Bob's Towing to help me. The service person, Ernie, came quickly, put on my spare tire and told me where to take my wounded tire for a free fix. Ernie was helpful and very considerate and I really appreciate him, Bob's Towing and AAA. read more

The rudest, most bitter old man came out of his little dingy bungalow office from this business in the morning to yell at me over parking in front of his towing business. You do realize you're surrounded by apartments that have dozens upon dozens of people living in them as well as cars that need to be parked on a residential street if their complex doesn't offer parking amenities? I apologized when he rudely explained why I couldn't park there and claimed I was there all day before this occasion a day before when that's impossible because I wasn't home. He also said I was parking in a red zone when I wasn't (I should've taken pictures). I told him kindly, as I was packing my stuff in my car ready to leave, that I knew now and I wouldn't park there anymore if it was such an inconvenience. He snappily told me that he had already called the police and was going to have my car impounded. That's a lie and completely unprofessional. Even if I'm not your customer, you should be kind and courteous to all people you are dealing with! You never know who that person can be and how your negative interaction can come around in form of karma. He was an older man of Arab or middle eastern descent. Very rude. I'll be calling the city and business bureau. Like I told him before he zoomed back off into his office after harassing me, HAVE A GOOD DAY! read more

OMG - why can't the solutions to all of Life's problems be this simple the guy was prompt and super friendly. He jumped my van and even offered me cold water!! Thank you super guy!!! read more

What a stressful morning. A friend of mine recommended Bob's Towing. Luckily I have AAA which gets me a free car battery. A shout out to Danny, my new battery guy. Thank you, Bob's Towing and Danny. read more

My acura broke down in east long beach and I live in bellflower so I found this towing company from yelp and good thing I picked Bob's towing he has honest and quick to get there and the price was not bad better then others read more

Terrible company my wife called AAA and they sent this company to tow our car. We have AAA premier so it says we can tow for free to the location of our choice up to 200 miles. Well this guy comes out and tells AAA we were a convenience tow which is not covered in our policy, and that he offered to tow us at COD (cash on delivery). So we get a phone call from AAA saying that they would not approve our tow since it was too close to our house. Saying we have to get it towed to a service repair location. Mind you it is a Sunday night, so I told them we have our own mechanics so tow it to our locked parking space. So AAA sent them again. We were at the car the second time, and the guy argues with my wife and says he will not tow us, and you called AAA 3 times already, then drives off before I can walk over to talk to him. I decided to google them and call their number in hopes to speak to a supervisor and win him over. The guy answers, and I say "hi we have been trying to get our car towed I hope you can help us...."before I can finish he starts yelling at me saying I already told your wife, girlfriend, or whatever she is.... I was so appalled by his rudeness I yelled back and said you did not even let me finish, and not to give me an attitude till he heard me out. He said take it up with the club, and hung up. Now AAA will not authorize a tow because this guy lied to them saying we were informed we need to pay out of pocket since it was a convenience tow. Yeah the SUV convieniently decided to not get into drive and become inoperable too close to our residence. read more

They are awesome. Very ontime and nice people. I had battery power problem and they fixed it quickly.

IF I COULD GIVE ZERO STARS I WOULD I contacted AAA at 2pm to get my car towed I advised them of the current state my car was in multiple flat tires, I didn't have the car keys (my car was stolen and the police found it in horrible conditions) They quickly said I will need a flat bed and BOB'STOWING will arrive withtin 30 minutes. 1 hour later I still didn't have a tow truck, we contacted AAA again and they advised the truck will be there in 45 minutes. Finally 2 hours later BOB'S TOWING shows up in the wrong truck, we asked if he will be able to tow our car and he said "no you need a flat bed and I can't get one to you for 2 hours." We couldn't believe it we already waited 2 hours this guy didn't even take a look at our car. Fine we went home and hours later we drove back to the city car lot when the flat bed finally showed up. The driver in the flat bed didn't even get off the car and said I cant' tow your cart with the flat tires." We were very upset, at this time it is 7 pm he said he will send a different tow truck driver to change our back tire to the spare and tow our car. He gave us a 20 minute time frame. We waited 45 MINUTES and nobody showed up, we contact AAA again and asked them to send someone else not BOB's TOWING because they are very rude and do not want to do their job. Another 45 minutes later BOB'S TOWING shows up again this driver was extremely ARROGANT and RUDE he flat out told me AAA will not cover this and I have to pay him directly. I advised him AAA told me I am covered and he will have to change the tire and tow my car. He said, "I AM NOT CHANGING YOUR TIRE AND YOU ARE NOT COVERED" NO FREAKEN WAY I SPOKE TO AAA SUPERVISORS AND I AM COVERED. He told me " I WILL CALL THEM AND HAVE THEM TELL YOU THEMSELVES." At this moment I am mad I told him fine call them and let them tell me I am not covered. He was proven wrong when they told him he had to both change my tire and tow my car. AAA shouldn't work with this rude and dishonest company they tried to charge me for a tow telling me I am not covered which I am sure would of been well over $150.00. After being the victim of a stolen car this was the last thing I needed finally had my car towed after read more

itook my pt cruser to have a water pump and timming belt in the price that was told to me was 325.00 and after taking it towed there and went back home i get a phone saying it would be 570.00 not the peice that was told that was money i did not have .they show grant me the frist price on tuesday when i go back . read more

Some fishy is going on. Possible credit card fraud? AAA sent a guy named Kenneth from Bob's Towing to jump start my car. After he finished the job, I got a text from him with a receipt for $78. The receipt had a AAA logo on it. I clicked on the link in the text message and saw a picture of someone else's credit card and driver's license. The driver's license had the person's full name, address and photo. The credit card was a Visa from US Bank. This is a huge security breach! I am disappointed in AAA, since they always make a big deal out of keeping their customer's information safe. There is no excuse for accidentally sending one customer's information to a different customer. I called AAA and spoke with a supervisor. The supervisor told me that it was never their company policy to take photos of customer's ID or credit card. All credit card transactions are either done electronically or over the phone. They cannot explain why Kenneth is taking pictures of driver licenses and credit cards. Upon further investigation, I found out that the receipt did not come from AAA, instead it came from a company called squareup.com. Squareup provides a device that allows literally anyone to charge other people's credit cards through swiping it on their smart phone. AAA does not use this device. My question is why does Kenneth have it in his car? At this point, I have more questions than answers. AAA is investigating this incident. read more

I'd give zero or negative stars if possible. Why would you show up to tow my car with another car on the tow truck. Then they lied to me and lied to AAA about the incident. They said I refused them and the driver came to get keys. Then the lied about me not giving the chance to explain. Liars liars liars. Never use them under any circumstances. read more

Bob's towing has at least one crook, driver towed car through AAA membership and tried to charge $195 tow fee, claiming that it was a convenience tow instead of an emergency tow. I called AAA to verify what he said...I was told a tow within 7 miles is covered, so AAA made a note and then called the driver. Overheard the call and he said he wasn't charging an amount and it was a misunderstanding. He then apologized about the "misunderstanding," this guy was trying to come up, lame! I hope other people aren't falling for his nonsense. read more

Bob's Towing - Crooked driver tried charging $195 "fee" for convenience tow vs emergency tow. I called AAA, then driver said it was a "misunderstanding." - Towing Near Me - Long Beach, California

I was in a horrid accident and LB called Bob's towing for me. They were there quick which was good considering it was in the middle of 7th and park. That terrible intersection. Gamma was a sweetheart. He helped me take a few photos and walk accross the intersection. He hugged me because I was so frazzeld. Some jack ass T- boned me. When I went to pick up my belongings they were so helpful and kind. Thank you guys! read more

The worst experience ever. Talk about horrible customer service. Twice they canceled my request (through Triple AAA) with no proper explanation as to why. After asking to speak to a supervisor (which I never got ahold of because apparently they do not have one) a had another representative on the phone which was worst than the first. Jennifer was beyond rude and kept talking over me. It's as if I were an inconvenience to her. Not once did to try to assist me, instead I encountered condescending attitude that I was clearly unprepared for. Especially when they are there to assist drivers with their services. I had to pay a fee twice just so they could tell me, and I quote, "they did not want to pick up the car- I don't know why..." Are you kidding me? How are you in business??? Keep it up and I guarantee you'll be out of business soon. And during these times of distress, they should be grateful they have business to keep them in labor. Instead it seems as if business is what causes them anger, simply by how they treat their customers. read more

Put in a call to AAA and the tow truck arrived in 20 min! Driver was professional and nice. Would use them again.

I needed a jump start so I called AAA they sent over someone from Bob's Towing! They showed up 15 mins later excellent service...the guy was very friendly and helpful! read more

I called AAA and they dispatched this company. I was expecting that they would call/txt upon arrival, but this didn't happen. I went outside right at the ETA just to find that the two truck was speeding away. Speeding. The driver did not bother to call or look around or at least wait 2 minutes past the scheduled arrival time. I called AAA again and they dispatched a different company which was great. read more

It was good affordable. Didn't like the wait on it,but understandable. Driver version friendly,was able to get receipt ,and delivered within a appropriate time slot. Mike was tow guy today. read more

Nothing but good to say about Bob's towings dispatcher and driver's. Thank you for being so helpful and friendly!