It was a beautiful March Sunday in the Uintas... until I locked my keys in the car. Joy suddenly turned to panic. There's no fear like being solo in the middle of the wilderness with no cell service and no keys. It was a dumb mistake. Fortunately, a kind soul drove me to the closest town and I started calling locksmiths. Things started looking pretty dicey--it was a Sunday, so most places didn't even answer the phone. And the others that did answer weren't willing to help me out. But Bob's Lock came through! I was pleased from start to finish. A real person answered the phone. And he was beyond friendly and courteous. He arrived an hour before the long wait time he had quoted me (I was nowhere near West Valley!). And he went above and beyond to get me into my car. I even still had time to do some snowshoeing that day. I can't recommend Bob's Lock, Safe, and Key more if this is how they treat all their customers. read more

I called three locksmiths prior to calling Bob's Lock, Safe and Key and I am glad I did! They gave a time estimate of 45 minutes, however, they were at my home in 30 minutes. Not only do I appreciate them coming early, but they called to tell me that they would be early. The gentleman who unlocked my door was accompanied by an apprentice and I appreciated his candor. The locksmith could have opened my door in 2 minutes, however, he walked the apprentice through the steps and allowed a chance to troubleshoot the situation. In the end he was unable to unlock the door, so the locksmith stepped in to finish the job (which took him about 2 minutes). Total time from the time they arrived to the time they left, was maybe 10 minutes. It cost 125$, however, it was well worth it! I highly recommend to anyone needing service in the West Valley area!!! read more

I called a different company (Best Cost Locksmith) and was given a firm price of $48 which included 2 keys for a lock. Once they got here, they said it would be $90 and when I said I would not pay that, they insisted I pay them $20 for the service call. I told them that there was NO WAY I was going to to do that and it was their dispatchers problem for being dishonest. I spoke to Justin at Bob's Locksmith and he was very helpful by explaining to me that there are scammers out there and to be careful. I had his employee (Ricardo) make keys and he was great. He even fixed my lock so that it was easier to turn. Thank you for your honesty and help! I will also be placing a review on Best Cost Locksmith to warn others of this scam! read more

All I can say is GREAT SERVICE!! Came in because I needed a key made for my 03 Mazda 6 (I don't know where I placed the key), turns out you can just call in to get appointments set up! Pretty convenient if you ask me:) Bobs lock sent a road tech to my place and had the key made surprising quick, I thought I had to take time out of work because of my lost key. Long story short, SPEEDY SERVICE. I've used other locksmiths for getting myself locked out of the house, even when my daughter locked herself out of her car, and always have been charged a ridiculous amount. Turns out there's a lot of people out there that will pose as a locksmith and rip you off! Bobs lock is a company I can rely on for friendly honest service ! read more

It was taking longer than i expected for the technician to arrive and then when he got here I discovered that his access was blocked by an event at the local golf course in the neighborhood. So he just WALKED 1/4 mile UPHILL in 93 degree weather to get to me!! Now THAT'S above and beyond customer service! They were also the best price of everyone I called. He had me back in the car in under 5 mins and then set out to walk BACK down the hill to his vehicle, wouldn't even let me take him as far as I could get. These guys are amazing and I'll never hesitate to use them again and refer them to all my friends. Thanks sooooo much!!!! Christine P. P.S. I felt bad because I wanted to tip him but never carry cash. :( read more

This company would get 10 stars if that were an option. I called yesterday, scheduled the appointment for today to move a safe from one location to another. Within 30 minutes dispatch called back to schedule the time. I called back to add moving a second safe at a 3rd location from the garage to the basement. The scheduling process was easy, no recording, a real person answered the phone. Big plus! The crew showed up today on time, they were extremely professional, friendly and very careful. Not to mention that pricing was more than fair. I will definitely use Bob's Lock Safe & Key again. We are planning to purchase a new safe in the future, this will be my go to. All in all GREAT EXPERIENCE!!!! read more

Needed a safe moved from old house to new house, sent a request for quote through Yelp and the owner responded the next business morning. Price was fair, same day service (amazing), and the two men showed up with all the right tools and equipment to get it done in no time. Out of the old house basement in less then 20 minutes, into the new house basement in about 30 (and it was no easy job!). So glad I hired them instead of risking injury or damage to the houses or safe. Not a single dent in any wall, and they were even great with my curious 5 year old talking their ears off. Highly recommended for moving of a safe, and if I need locksmith service in the future, I also know who I will be calling! read more

While working on my front door, my puppy ran by me and escaped into my neighborhood. I just shut my door and ran after her, but found myself locked out when I returned. Stranded, I called Bob's to help me out and I'm glad I did. Ricardo left Immediately, and had me back inside my house less than 30 minutes later. His cheerful attitude and very professional service were both just great. He gave me several pro tips, to help prevent me from ever being locked out of my house again. Thanks Ricardo! There is no one better or more trustworthy than Bob's. I've been going there since the 1980s, and they have always been top notch. read more

I have lost my keys more times than I can remember. Most recently, they disappeared from my backpack somewhere between University of Utah Orthopedic Center where I work and my car parked at the South Jordan Health Center. Needless to say I couldn't find them. The guys at Bob's Locksmith came out and made me a new keys quickly, but unfortunately my ignition failed, which apparently is not an uncommon problem for older cars. The guys at Bob's decided to fix it on the house! They've also changed the locks on my house. Great customer service, will be using them again in the future, highly recommended. read more

My son locked my key in the trunk of the car at a softball tournament. I called Bob's Lock & Safe in West Valley. The man who answered was courteous and offered me a discount when I said I couldn't afford the initial fee. I appreciated his willingness to help me out. When they arrived at my car, it had only been a sort time since I called. Rory was very knowledgeable and didn't give up when we couldn't get into the trunk the traditional way. He made a key that worked on my lock when we couldn't get into the trunk through the backseat. All of this took maybe 15 minutes. read more

We lost the keys to our home and needed some made for two different doors, contacted Bob's Lock because they had the best reviews and they did not disappoint, got a hold of someone right away, made an appointment for the following day, He was at my house when He said He would be and finished the job in a timely manner. Because we needed keys to two different doors He recommended to reset the locks and have them done the same for one key only which I really appreciate. Very happy with their service, highly recommend, would definitely use again. read more

I called first to see how late they were open and they asked me what I would be needing. When I arrived and told them my key was sticking and I thought I would try a newly cut key, I expected them to just cut me a key but nope, Steve immediately came outside and lubricated ALLof my locks and when I told him my hood latch was sticking he oiled that too! He cut me a key in about 1 minute flat, rung me up, then helped me get my broken passenger side front window up for my 4-hour trip home. Thank you, Steve! Enthusiasm, compassion, and expertise. read more

Jake at Bob's lock, safe and Key was awesome. If you're reading this you yourself may be undertaking a hard unwarranted situation with a key or lock or both. Realize that if you call and obtain there help, you will receive nothing short than extraordinary service. My sister was in a jam and called another locksmith and lets just say it sucked, then she tried Bobs and I can't believe how easy and friendly. I was really happy with Jakes help, like beyond happy for their kindness. Call them, I'm really serious! read more

I have used Bob's Lock and Key multiple times now, both for my home and business. My phone calls are always answered promptly and the staff is friendly. Technicians are always on time, in uniform and professional. I have personally used them to move 2 safes, open a locked safe, add commercial grade locks at my business and re-key locks in my home. I have never been disappointed with the service, price or quality I get. I highly recommend you use Bob's Lock and Key for all your lock and safe needs. read more

Bob's Lock Safe & Key were amazing! We needed our mailbox lock replaced because the other one was awful. I called and explained the situation Justin had someone out here within the hour. He came, replaced the lock, chatted with my husband and I for a minute, and left. The whole process took maybe 15 minutes from start to finish. Super reasonably priced too! I will 100% be recommending Bob's Lock Safe & Key to everbody I know and hope to use him again in the future! (West Jordan, UT) read more

Randy was the most excellent tech on the planet! He could not get my lock "unstuck" and he drove me down to Nissan to get a key with a code so I wouldn't be stranded. Not to mention, he was sooooooo busy. He answered at least 20-30 calls on our way down to Nissan. This man is connected to his job; good customer service is really hard to come by choose this company, you won't be disappointed. Thank you Randy went up above what most wont do! Thank you, Julie read more

The Service was outstanding fast and courteous. The Service Tech was friendly eed help this is the company to use they will always be the best service you can hand helpful. We will continue using them for all or locksmith needs. If you ever nope for thank you again your company is outstanding and very professional. Annette & Carolyn and thank you to Ricardo Zanoni your truly an asset to you company and a wonderful and professional read more

We had a great experience with Bob's Lock, Safe, and Key! Rory came out to help us when we accidentally locked ourselves out of our storage unit. He arrived quickly, was extremely pleasant and professional, and had the issue resolved in no time. The entire process was smooth and stress-free thanks to his help. Highly recommend Bob's Lock, Safe, and Key -- and a special thanks to Rory for the outstanding service! read more

I've used Bob's a few times and every experience has been great. This last time I had to rekey my whole car door. They were honest and quoted 3 hours but did it so quick. Didn't even take a full hour, and did it in the cold. The staff is really nice, these guys get the job done. The cost is definitely reasonable and worth it for the service you get. Couldn't be happier with the whole experience. read more