I only had 1 key for my ford econoline and bobs was able to make me 2 replacements for around $30. Very reasonable and it only took them a few minutes. Would definitely go back! read more

Full service. Dying breed. Out go to shop for lock and key. They have safes in stock too

After trying a few key-cutters, I was told I needed a serious locksmith, and was sent to Bob's. They made quick work of my little truck box key copying job. My tools, extra coat, black tape, cargo net, and emergency shovel are safely locked up now. I'm really glad to find Bob's. Super helpful and kind employees, great keys (nice brass ones), and obvious expertise. I'm in. read more

Young kid was very friendly and had door less 5 minutes hey don't know what says other then fast service

I used their services for automotive key duplication as a walk-in customer, no appointment needed. Even though my original key was busted in half, it only took about 10 minutes and $20 to have 2 keys made. read more

Service was terrible called for ignition keys for a bike, said that they could do it and gave me $300 quote for it which was fine. Price was not the problem. For some reason they said they would proceed to text me asking for information about a time later on in the day they could send someone out. Never received a text and/or call. Called an hour later to ask if a tech could come out, they asked for what vehicle I proceeded to say to was for a bike, the man hung up. 0/10 in my book no value or honor in the trade. If you can't do it, say you can't do it. read more

Very responsive and a fair value. They have done what others cannot do at times. They also replaced my car keys.

Grateful for their prompt service! Unfortunately, I was locked out of my house with two young kids and an Apple Watch. I googled a local locksmith, and they answered on the 2nd ring at 6:30 p.m. on a Saturday. I was back in my home within a half hour. I am very grateful for their quick service and personable tech. I definitely will reach out to them in the future for locksmith needs. Thank you! read more

They came same day -- within a couple hours of when I first contacted them. Very up-front and professional. Were in and out within 10 minutes. Got me two new car keys for a great price. Would definitely use them again; let's just hope I don't have to! read more

Not sure the name of the guy but he was super nice and helpful, I needed to get my roof rack off my car and didn't have the key, so he made me one within like 10 minutes read more

I've been using Bob's for many years and they do quality work. It's not cheap but it's not expensive either, for the quality you get. I've used their after-hour service when we had a break in. They arrived within the hour and replaced the lock system to our facility. I recommend them. read more

Called Justin to help get our office lock fixed at Chick-Fil-A West Valley. He got someone out to fix it within the hour and helped me out with pricing. I will be going to him for all my needs :) read more

Bob's Lock Safe and Key - Awesome new lock - Keys & Locksmiths Near Me - West Valley City, Utah

This place is a small mom & pop type key/lock store. I came here to get a few spares made of my room/house keys. There was a pretty good variety of key options and they're quick to make them. There was hardly any wait and upon selection which key style I wanted, in about a minute, the keys were cut. They aren't really about convos and try to get you in and out quickly. I went home to try the keys out and they work well! Now I've got a house shaped house key and a green rifle shaped room key. I often get compliments about them and I'd definitely come back to Bob's if I ever needed another key duplicated. They're inexpensive and quick in service. I don't have any complaints except that it's a bit run down and several keys you can tell have been there for many years as can be inferred by the yellow tint to what appears to be stained from sun exposure over time. Overall, it's worth a visit if you're looking to make a spare key. read more

we have used Bob's in the past so when my daughter locked her brothers keys in his truck I told her to call Bob's, they are only 10 minutes away from us. they came out and 5 minutes later they charged her $120. We will NOT Abe calling them again. read more

Came to my house right away to do a key for my Ford. Took an hour and a half max to get them here, get it done, and go.

Wonderful service from proud veteran, David Senn. He didn't flinch at repairing a botched dead bolt motorhome door job. An inexperienced independent,lone wolf locksmith was dispatched by my rv roadside assistance the previous day. It became a nightmare who just wanted more money. I sent Bilco a photo of botched lock job,and smiling David arrived in a real locksmith van with real tools. Not an unlettered vehicle with a Husky tool grab bag. David left briefly to source a part,and even called me to give an update. Upon his return my beloved classic motorhome had a high security Schlage dead bolt. Bilco knows their job and you will receive utmost service. Maybe Veteran David Senn will be headed your way. Thanks Bilco for employing David! . read more

Awesome experience! Very professional and speedy. They even were able to give me a little discount! Thanks!

Ricardo went above and beyond to help put a new lock/key to my garage door when my garage door would not open due to the freak accident wind storm in slc that caused a massive power outage. He saved my day and was so nice about it. Will go here again in the future. read more

Rip Off artist in disguise .I had a broken key and a new fob .They briefly looked at the car , checked the key fob . Proclaimed not sure what the issue is with the fob , wont program . Needs a new key $225.00 and we can order it in ! They have not a care in the world for any of your problems . Thugs ! Took it to Action Locksmith they traded out the working internals on the old fob and $20.00 later I had a key and fob that worked and started the car . I tipped the guy another $20 and thanked them ! Very refreshing to see an honest business in the dishonest world of today ! I would have given less than 1 star , but it is not available . Thanks read more

Of course my house door failed late Friday afternoon. I called several businesses. Only Bob's responded. Since he was in Salt LaKe at that time, I suggested he come Monday. Nope. He showed up 40 minutes later and charged exactly what his phone estimate had been. I felt his charge was more than fair considering how far he drove in rush hour traffic and the job he did for me. read more

We called for service at 1 am because we got locked out of our residence We were told that a lock smith would arrive within 20-30 minutes. After 40 minutes we called to check status on our lock smith. We were told that our technician was cancelled and to call someone else...after trusting this company and waiting for 40 minutes! As far as I'm concerned, they should've let us know if they were unable to fullfil what we needed BEFORE we called and not left us in harm's way for longer than necessary. It is not difficult to make a phone call to ensure the safety of the patrons using your service, especially late night. read more

Fast and friendly service. Have used Bob's in the past and will use them again for sure.

Was very fast to reply on a Sunday and was at my house and got me in my car within 30 minutes. Was cheap and efficient and would recommend to friends. read more

Requested a quote last night from several different auto locksmiths in town and they were the second to respond this morning with a cheap option. Came on a Sunday and replaced my lost key quick & easy. read more

Very nice an honest place. I needed a special key done and was told they could do it but were better off going with the manufacture. I really like honest places like that. read more

**Sevice was secured using Verizon Road side Assistance** ***After ORIGINAL review was posted got a really rude phone call from the company (owner?) demanding the review be removed-maybe this is why the reviews are mostly high reviews. I do admit that blame may partially reside with Verizon*** If no stars or Negative stars were an option, they earned it. After being harassed by the (owner?) I deleted my detailed review, as it may be partially Verizon's fault for my frustrations. Will just state a simple quick fact: WAS NOT SATISFIED WITH HOW LONG SERVICE TOOK. Also no call NOTIFYING ME when they were over original ETA. Just frustrating all around. I personally would not recommend them, but that's just me and the the bad aftertaste of this experience. read more

I think most of their services are overpriced, but they are very competent. So... I guess you get what you pay for. Recommended.

They had the best price on making a new chip key for my Toyota, and the tech even jumped my car because the battery was dead. Every other locksmith would not give me a firm quote, but these guys told me how much it would be and charged me exactly that, even with jumping the battery. read more

Showed up quickly and opened the door. Friendly service and gave me the price over the phone instead of being cryptic about it like the other 2 other company's I called. read more

They have saved money twice, once by cutting a key from a valet key to get my chipped key out my trunk. They charged me $50 to reprogram a smart key others quoted $150. I can't recall the price of the smart key they quoted for the second smart key (I didn't get it) programmed out the door was less than most places online. read more

20 years ago I needed a key made and someone recommended these guys. Through out the years I have used them. They have always been nice and straight forward in prices. I know they will always be there in a jam. Recently there have been many locksmith cons going around. My daughter lost my keys and we didn't have a spare. I was totally freaked out because i didn't know a mobile service. Plus it was one of the new fancy keys with a chip. I called Bobs knowing if they could point me in the right direction. Guess what they had a mobile service and came right out and got me a new key. As always they were kind and fast. I wanted to write this review as a big Thank You. Thank you for being there for me every time I have needed you over the last 20 years. read more

So after I wrote my last review I started having problems with the ignition so I called the owner and talked to him and he seemed more then willing to help me out. Because I work all day I had to have my boyfriend meet with the tech that came out to Orem where my car decided to break down. I think the technician was a little upset that he had to drive to Orem to look at the issue. Then the tech was telling my boyfriend that he wanted to charge me to install the ignition and I would rather trust a car guy to do that then a lock smith. The tech did bring up some good points like that the original guy should have never pulled the ignition lock cylinder apart and tried to convince me that it would be better to cut a new key. I'm pretty the guy I talk to at the store didn't have any costumer service skills. If they had explained that it would be better to cut a key instead of repin the lock cylinder instead of just taking it without discussing it first I would have been ok as long as it was a gm key. When I talked to the owner I said I would re write my review but I've been busy with work, moving amoung other things and I'm getting a little sick and tired of getting calls and message to please rewrite my review that its kind of pissing me off. So still not satisfied with the customer service but at least I have a working car now. read more

I locked my keys in my car. I gave them a call and they came right out. In under 20 minutes they had my car unlocked and made me a spare key onsite. Very pleased with them. read more