I mean they were okay but they didn't really WOW me... you know like when you meet a new chick and take her on a date and she just talks about how cool ford broncos are all the time you know? its like yeah they are cool but its just a standard mid-sized suv... like where is the WOW factor??? ... Lets talk about Ford GT or a Ferrari.... they are like WOW! so I guess the moral of the story is if your going to BLCH make sure to keep your expectations within reason.... they are not Hearts Magic Man.... and they don't have 50 Cents Magic Stick.... they are just regular people who do great at work 98% of the time...I mean we all do that at work right? and when they did mess up they owned it. So, I will rate these guys 5 stars... but like ford broncos.... they are just okay..... no WOW factor. needless to say I won't go back because I finally found a shop that really does WOW me... but I hope the 5 stars helps them. -Collin and family. read more

I would never recommend this business. I paid almost $5,000 to have my brakes fixed and they failed. The car accident it caused could have been fatal. There were children in both vehicle, a baby even. I left them a review on Facebook and my review was the newest one in YEARS and they blocked me so that says A LOT about the type of people and business they are. Even after paying for everything they still were trying to charge me an extra $500 for a hose that did NOT need replacing...turned out one of their employees spilled fluid and that was all. As for my brakes failing Im beyond disgusted with this business and their behavior towards the community they serve. read more

The glowing reviews of this place leave me suspicious, after my own experience here. I drive a regular ol' car. And let me tell you, the prices they are charging for parts alone are up to FIVE TIMES what the parts cost. And their "labor cost" is pretty outrageous for some of the simple things they say need done. I got my thousands of dollars quote and compared their parts costs to actual auto store quotes of the same exact parts and this place is charging triple to 5x the cost! For every single part needed. They never did complete the "free inspection" they offered me (I paid them $150ish for them to slap me with their outrageous quote so I wouldn't quite call the inspection free), even after keeping my car for multiple days and saying they would do it. Another disappointment. All in all a pretty bad experience. read more

I had an unexpected car emergency due to me not paying attention when pumping what I thought was unleaded gas witch actually turned out to be DEF (Diesel exhaust fuel) this past Friday 10/25/24 while on a long drive to cannon beach with my partner and 5 children. We were stuck at the gas station once Bob's lil car hospital was opened I called and they confirmed they could get us in around 10. The tow truck brought us to Bob's Lil Car Hospital about 10:30am , and I couldn't have been more relieved to find such a warm and welcoming business. From the moment we arrived, the staff at Bob's Lil Car Hospital went above and beyond to help us. I was exhausted and stranded and stressed out , but their kindness and efficiency made a stressful situation much more manageable. They gave the kids stuff to color and keep busy. We were so relieved and turns out the part I need it wasn't accessible, It wouldn't be in till Tuesday. I was so thankful that they had a loaner car that I could use. The Communication was outstanding 10/10 highly recommend. I'm so thankful for bobs lil car hospital and hospitality. read more

Even though it might seem convenient,I would beware of the fraudulent business tactics they employ,trying to sell you on items that are well within Allowable tolerance and wear.bottom line...Inly use them if they are your last resort. read more

Very happy with my service here! Been looking for an alternative to the VW dealership and think I found it. If it's anything that is not routine business, they will get my business. Soon after a routine service at the VW dealership I found my car was leaking oil. Bob found a compromised seal and repaired but the leak which is usually an ordeal at Dick Hannah as they try to get every add on possible. Bob stands by his work too. Any repair had a 24 month warranty. read more

Very disappointed with what they diagnosed my truck with. Then charged me a lot for nothing. Lied about how far they tore down the truck to check it. Very dishonest. read more

Brought my fathers old 1983 F150 to Lil Car Hospital. This truck had hadn't been started in 14 years. I did a few repairs at home and towed it to them. They went through it and got it running in tip top shape. Sounded and drove better than it did 14 years ago. Very fair price for all the work they did. read more

Car emergencies are not so bad when you have really good people to help. Driving home from Ridgefield, WA something came flying towards our car and tore apart our undercarriage shield. It made a horrible sound while driving, and we were nervous that something terrible happened to our car. Luckily we pulled off the freeway and found Bob's Lil Car Hospital in Longview, WA. We were greeted with two men who were more then willing to help us out (two women who know nothing about cars). I'm glad I know where to go for great service for my car, thanks again! We are very happy and grateful! Thank you, Thank you!!! Lisa and Savannah read more

I was referred to Bob's when the dealership who I've used for 13 years couldn't look at the warning light on my car for 2 weeks. Bob's got me in the same day and fixed the problem before the end of the business day. Their customer service is superior and it runs throughout the entire shop. They are like a family and made me feel welcomed and cared for. They will always have my business. read more

Just quoted my 2,200 for new tie rods, claimed it cause it is a hybrid car. Every other place in town quoted 600 max. They said it was due to parts cost which when looked up the part cost in reality is around 300. Total sammer shop read more

My check engine light came on and they looked at it immediately. Diagnose the problem and fixed it.

This place was amazing. They were quick to diagnose my vehicle, got me in same day. For the extent of required repairs, they were helpful and sufficient in everything they did. Highly recommend this place! Staff was always super helpful. read more

We own a 2019 Dodge Journey GT with a battery constantly going dead. After more than one trip to a local dealer, we were told that the battery was being drained from a dangling wire subsequent to removal of an after market device that Hertz Rentals had installed (we purchased the car from Hertz). We were also told that the computers on the car drain the battery after the car is shut off. A new battery under warranty was installed by the dealer. As a safeguard, we used a trickle charger, only to have the battery die again in 6 months. That was just 2 days ago. Instead of taking the car to the dealer, we had it towed to Bob's Lil Car Hospital, where they quickly and efficiently determined that the battery was bad and needed replacement. Bob's also confirmed that the computers do drain the battery a small amount, but not to the point where a dead battery would result. The L'il Car Hospital is a great business, where you are treated like royalty by well trained, friendly, efficient staff. Their prices are reasonable also. Thank you Bob's. read more

Horrible, took them my rav4, it wouldn't start. They did their top of the line testing and concluded I definitely needed a new brain box, $2,600 for a new one (right). So the mechanic informed me I could purchase a used one. so I did, thinking they would maybe test it to make sure it worked. Ended up costing me $1000 sure it started and got me home, but that was it, the car never started again! (unethical) bobs had my car over a week. read more

Saved our honeymoon! In June 2013, my wife and I were honeymooning in Longview, mainly so we could visit the Sloth Center at the Zoological Wildlife Conservation Center in nearby Rainer, for a day of Sloths and other animals, which you all need to do! Unfortunately my car started acting up and was having a bad misfire on the way from Seattle, shuttering and not making freeway speeds, and almost stalling on city streets. We were staying at the local B & B, which is also awesome, (and tried to help us find a repair place), but we knew no one there. Also, the last leg of our honeymoon was to drive to The Dalles and adopt a 14 year old toy poodle, so we really couldn't risk having the car break down on our way home. We called and went to a few repair places, who said they could only help us if we left our car there all day, which would mean spending a day of our honeymoon stranded in the industrial area of Longview, or if we were lucky taking a cab back and forth to our room at the B & B, not so bad, but not our planned day of sightseeing and dinner in Portland. Luckily, I called Bob's, and explained everything, they said the mechanics could take a look at it when they got back from lunch, and that there was a park nearby that might be nice to wait in. Having no where else really to go, we went straight there and dropped the car off and walked to the nearby park, which was quite nice, and we sat and read in the sun. We got the call the car was ready early and headed back. The problem was a spark plug wire and they had been able to replace it with a used one, (which I had said would be fine beforehand, and that I could get more repairs done in Seattle) and the cost was less than we were quoted! In less than two hours we were back on the road and able to go down to Portland for the rest of the day as planned. The next day we picked up our fabulous little senior toy poodle, now named Mosey, and drove home without a worry or any car troubles! Also, Bob's has the best auto repair shop bathroom I have ever been in, it was very clean, decorated, and all around pleasant. Thank you!!! read more

Bob's Lil Car Hospital are amazing, friendly, honest folks--and dog lovers too. I was passing through from Arizona with five rescue dogs when my Subaru Outback's "check engine" light came on and my adrenalin went through the roof. They got me up and running again in no time, and it did my heart good to see that they went out of their way to accommodate my dogs on a hot summer day as well. Give these guys your business! I wish that I was a Washington state local so I could be a regular customer here! read more

Went in to get my "extreme vibration" problem when braking from high speeds, especially downhill fixed. They diagnosed it as warped rotors in the front and replaced them. The price was fair and they did a great job. In addition, the back rotors were at 40% meat, and instead of pushing for new ones, they resurfaced them and gave new life to my brakes. The receptionist at the front desk was really nice and was kind to answer all my auto questions since recently I have been intrigued in learning about cars. She was knowledgeable and very sweet. Overall, I have found a trustworthy shop which I will frequent in the future for automotive needs because they also provide a variety of services besides brakes. I appreciate businesses like this one who fix what you need and don't try to sell unnecessary parts to those most vulnerable due to a lack of experience in cars. Come here and leave satisfied. read more

Excellent service. Super friendly, very honest and fair. They were able to fix our car right up after breaking down on our journey home to Seattle. Laurie, Bob and Nate - thank you!!! read more

From Seattle heading to Salem. Tire pressure light came on so pulled over. Checked all tires - pressure ok so went to Lil Car because it's new vw TDI and I didn't want to mess anything up. They are so friendly and pulled my car into a bay - made sure all was well and said it was a sensor. Because it's still under warranty we parted with a handshake and my gratitude! Best. Place!!!! Thank you! read more

While stopping in Castle Rock I noticed a noise under the hood. Upon inspection, the fan belt was beginning to shred. I looked on Yelp and found this little Car Hospital in nearby Kelso and they fit me in right away. They diagnosed and fixed the problem and sent me on my way in about 90 minutes. The staff was professional, friendly and knowledgeable. read more

Have been a customer for years. Have always been treated fair and their work is excellent. I have both major and minor work done to several different cars. Make and model don't matter, they know them all. By far one of the best in Cowlitz County. read more

We were on a mini vacation to Portland when 'kapow' 'kerplunk' 'kerplewy' something was wrong with our car. We pulled off at the first stop and found Bob's. Everybody was very nice, even staying past closing time to get us back on the road. Great job, lovely people, and life savers. Thank you! read more

Can't say enough about Bob's! My two teenage boys took a road trip over the 4th of July and ended up braking down along the hwy. We got the car towed to Bob's and they took care of everything, including dealing with the warranty company for the parts that were covered. They were upfront, honest, and completely reasonable. Wish we lived closer to be able to use them for all of our car repair needs. Thank you Bob's Lil Car Hospital for taking such great care of our car!! read more

Great place with fair prices and they can work on just about anything!

Life Savers!! 4 Runner engine lost a part and sounded like a Mack Truck on I-5 just at Bob's exit. I came in panicked as I had 4 more hours worth of freeway to get home. 3 mechanics stopped what they were doing and had me back on the road in less than 10 minutes. I do not live close enough but if I did they would be my go to mechanics for sure. read more

These guys were great! A warning light came on just as we were approaching the exit. They diagnosed us super quickly and we were able to get back on the road in under 15 minutes. Thank you! read more

I kept putting off getting my brakes done until after my daughter's wedding. Bob's Lil' Car Hospital squeezed me in the following week and did a great job! Quick, friendly and skilled service made me happy and the waiting room is truly clean! I was told this was an honest repair shop and I'm happy to say they lived up to the recommendation. I've found my mechanics! read more

Friendly, fair, fast, great service! We were taking our son to college and the car started acting up. Went to Bob's and they found the problem. Fix it up fast and we were back on the road! Thanks Bob's!!! read more

I was treated so rudely and condescendingly when I brought my car here for a service to be done; they refused to do the service but they didn't "feel" it would do any good. When I called to check on the status of my car, the "gentleman" who answered the phone said he sold my car "for 17 cents" ha ha. I asked them to do it anyway and they refused and the two "professionals" I spoke with actually argued with me and said they had called me to let me know of this, but there was no record of any call. This person continued to convince me that I, the customer, was "wasting my money"; well, I will never "waste" my money again at this joke of a place. read more

My wife was driving from Seattle to the Bay Area and needed new wiper blades. I made an appointment with Bob's Lil Car Hospital. They very friendly and helpful on the phone; and she received excellent service. read more

Absolutely the best & most honest auto repair establishment in the area. I would highly recommend Bob's Lil' Car Hospital if you need any repairs done. read more

this place is a rip off, Not very honest, paid $1600 for him to fix my car, the same problem came back with in a month. took it back. and he said he miss diagnosed and would fix the problem again for $3100 more dollars, said he would drop $500 off the $3100 for his mistake. ended up being a cracked block, took it somewhere else got it fixed for $1400. Asked BOB if he would refund me at least $500 for his mistake he said no. I was told before I took it there that this place was a rip off, But because I knew his brother though he would be fair with me, Was told by other people that he always adds parts that you don't need to jack up the price. We took one of our work trucks there and now it knocks so bad that we don't even drive it anymore. Please don't trust this place, I would recommend Quality auto repair read more