I have been working with Ambient Air Solutions for the past 3 1/2 years and in that time have…read moreutilized their services to replace/upgrade 2 furnaces and have had emergency repairs performed on my rental properties. Ambient answers their phone no matter if it is regular business hours, in the evening or if it is on a weekend, they are polite, prompt and reliable which makes my life easier from a landlord's perspective. All the best, 007

Extremely disappointing experience with Ambient Solutions…read more We purchased a brand-new HVAC system from Ambient expecting that we were investing in a reliable system and professional support. Unfortunately, we have experienced problems with the system essentially since it was installed, and the lack of follow-through from Ambient has been just as frustrating as the equipment issues themselves. During the summer, our AC completely stopped working during very hot weather. We contacted their 24-hour service, and although the technician who responded was professional, the system was not repaired. We continued having problems afterward, including the AC being unable to maintain the temperature set on the thermostat. On August 7, after already going two weeks without contact from Ambient, I reached out again and explained that the system was still not working properly. I specifically told them that on warmer days the house would remain 3-5 degrees above the requested temperature and gave them a real example: at 8:00 PM it was still 75° inside with the thermostat set to 70°. I also explained that we had been dealing with problems since installation and that the system had never worked correctly. That August 7 message was our last communication with Ambient. As of September 21, we have received no response, no follow-up, and no resolution. This isn't an old HVAC system that has reached the end of its life. This is a system we purchased new from Ambient, and we have been trying to get the problems addressed since it was installed. We gave them multiple opportunities to correct the situation and continued trying to work with them rather than immediately going elsewhere. At this point, the most disappointing part isn't simply that a new system has had problems--equipment can have issues. It's that the company that sold and installed it has failed to follow through and has now gone more than six weeks without responding to our last request for help. We paid for a new, properly functioning HVAC system and expected the company that installed it to stand behind its work. Based on our experience so far, that has not happened.

So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

They were able to fit us in same day. They were professional and quick and left the spot cleaner…read morethan when they arrived. They provide great value at a reasonable price. I'd recommend them to anyone!

Ty from Bob's Plumbing was out to fix a leaking toilet. While out he noted that our water valve in…read morethe crawl space was sticking/old and needed to be replaced. Ty did a great job and we continue to have great service with Bob's Plumbing....

We contacted Mike on short notice to help us load a 20ft U-haul…read more He and his crew arrived early and after quick intros, he immediately began taking inventory of a 3bd - 2ba house and miraculously somehow managed to fit everything - even a peloton and treadmill into the moving van in less than 3 hours - no idea how he did it, dudes a magician. Of equal importance we completed the move with zero broken items! Mike is responsive, positive and super efficient - very rare but greatly appreciated qualities! I can't thank Mike's Moving enough for making a big move so easy.

Honest, hard working owner- operator. Held true to his word. Important for both of us, to have a…read moregood moving experience. Stands behind what his company does! Don't hesitate to book. your move with him!

Would definitely hire again! Mike was the first to respond with a very reasonable quote. He…read morearranged a time for the job and showed up promptly. He worked professionally and quickly. Very happy with his work.

As a custom home builder for 45 years I just had the best experience working with the team from…read moreBlack Diamond Installations. As good as it gets!

Called Jaime to install A ceiling fan. He had to install electrical and cut a hole in the ceiling…read moreas well. He arrived on time had all the material needed and did a great job. Will definitely be using him again He noticed a problem with a chandelier that I had installed by Another handyman and offered to fix it before I had electrical problems with it. Really nice guy, he's in my contacts list For future work.

Jaime helped me out at short notice and on a tight timeline so that I could get some items…read moreaddressed and be able to close on the purchase of a new home. He is a pleasure to work with, takes pride in what he does, and I would recommend him to anyone looking for help with a project. Thank you, Jaime!

I had used Atlas Interwest movers 17 years ago and they did a great job. But I hired them again in…read moreJuly and it was dramatically different. Things have definitely changed with this company. The packing was unbelievably bad with mislabeled boxes, no concept of organization in the boxes, multiple items broken or damaged and valuable items simply forgotten and left behind. They now hire independent workers to pack who have no accountability to Atlas and they clearly do NOT care to do a good job. I spoke with the company and they said they would send a claim form but of course never did. DO NOT hire this company if you value your property or sanity!!!!

From start to finish, this was a quality job. Maygen (Idaho Falls) took meticulous notes for the…read moreestimate and ended up very close to the actual cost. Everyone was professional and good natured, on time, well organized, hard working and they obviously like working with each other. The move-out crew (Adam, Robert, Joel and Tony in Idaho Falls) were amazing and loaded everything faster than expected, worked through lunch and were gone by 4pm. Two days later Adam supervised the unloading in Lehi, UT and also had a great team to work with. There were a few minor wall-dings but nothing major, and all furniture was well cared for. Start to finish was only about 4 1/2 hours including reassembling furniture and generally organizing room set up under my direction. Two thumbs up; and the cost of our move ended up being less than estimated. Well done; I highly recommend this company.