Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

I got flooded by hurricane Helene. So I hired a contractor and they were the absolute worst I've…read moreever used. 2 week job turned into 8 weeks and even before they were done I fired them but they ordered the carpet for my bedrooms. They ordered from Carpet Barn and to that I say thank God for a business that communicates, shows up when they say they are, and does great work. Thanks to Michelle for good communication and to John and Shea. They did the job professionally and were clean. They were done within an hour and a half. More than I can say about the construction people. Thank you Carpet barn

The wood staircase in my home WAS super slippery and after a lot of research of options I went to…read moreCarpet Crafters for a staircase runner ... best decision! Christina was both knowledgeable, helpful and funny! The selection was great and they allowed me to bring several large carpet samples home to match against the wood stain. Fast forward to installation (today) and the two guys who came out were what I deem to be five star professionals. The process was quite involved and labor intensive, I was surprised at how much work was involved. The end result is amazing (see before and after photos). I couldn't be happier with my new staircase runner and my only regret is that I didn't do this sooner! The stairs have a nice cushion of padding between the carpet and wood stairs so it's very quiet and comfortable. I no longer fear falling down the stairs and the bonus is my dog is no longer afraid to go up and down the stairs in his own ... no more slipping and sliding. You'll be very happy with the customer service, pricing, quality and installation. I'm so satisfied I've already referred them to three neighbors. Thank you for a great experience, even in the midst of COVID shutdown!

I went to get carpet for my Slideout in my 5th wheel. I had them make an area rug to the exact…read morespecifications I gave them. They bound the edges just like an area rug. The carpet was ordered and the rug made in a weeks time. Very professional work. Perfect fit. I am very impressed and happy with the rug. Highly recommend this company.

We hired Hanover to install luxury vinyl floors in our kitchen and laundry room to match the job…read morethey did in other parts of our home in 2020. When we went to the showroom to discuss the flooring, we found out that Hanover also remodels kitchen and bathrooms. We met with their designer (Jessica) and were pleasantly surprised with the plans and the price was reasonable (they were the best quote out of 4 companies). We were impressed with the contractors and technicians that worked in our home and felt as if they treated our home as their home. The Project Manager (Nicole) was easy to work with and immediately handled any and all questions we had during the remodel. We would feel comfortable and confident in recommending Hanover to our friends and family.

I would ask that if you are looking at Hanover for flooring and/or bathroom remodeling, please find…read moreanother company because if you go with Hanover you will not be satisfied. The quality of the end product would rate about a 1 1/2 star but getting to the end product would rate a zero star. From Hanover we got a closet floor installation and bathroom remodel (turning a bathtub into a walk in shower). The communication with the company was horrendous. We never knew when a tech or contractor was coming and sometimes the notice that someone was coming would come the night before they came. We would go days without hearing anything and most times would not get our messages answered. This project was started mid-May and was completed in July after several reworking the grouting and disagreements on the construction flaws. Not even mentioning the pipe in the floor that they cracked and had to replace. The only time you will get on-time communication from them is when it is time to pay. If you have a discrepancy it will be addressed either days after your notifying them of the discrepancy or not at all. You will be highly disappointed if you go into business with Hanover. I really wish I could give them lower than a 1 star because they don't deserve a 1 star.

This was likely the only place in Tampa that had ANY wood left Friday & Saturday before Hurricane…read moreIrma hit. The staff and owners were efficient, friendly, smiling, helpful, and total lifesavers, despite the place being a madhouse. We ended up buying planks since they were out of plywood, they cut them to the size we needed with no additional charge. They sell siding, decorative molding and baseboards, very nice quality furniture grade wood, cypress, cedar, pine, and more. They're a full service family-run lumber yard. We will definitely be back! THANK YOU ROME LUMBER!

Stood in the office/showroom for half an hour without anyone offering to help. I asked one employee…read moreif she could help me with some samples and she just said she couldn't. Left without getting any questions answered. They don't seem interested in earning business. Poor customer service.

I want to give a rave review to Paradise Bay Plumbing. +1 (813) 255-1220. From the initial call to…read morecompletion of work they have been responsive and professional. They answered on the first call, gave me a convenient appointment, called and texted with updates on arrival and appointment reminders and did excellent work. Even cleaned up after. Zack was our technician and he was friendly and respectful and explained everything to me before and after the project. AND they accept credit cards with NO additional fee which I find pretty rare these days.

Absolutely exceptional Every part of the project has been amazing. Would not hesitate to give…read morethem a glowing endorsement

We have had hardwood flooring installed by other companies and individuals in Florida and other…read morestates but none compared to the excellent experience we received from G Fried. From our showroom visit with Keith to the pre visit to the awesome installation by Ricardo and Michael. We are so proud of our new floor; and it is beautiful. Everything was on schedule and the price was very reasonable. Don't be fooled if another company or individual gives a lower quote, this company is professional. Check out the customer satisfaction. We would recommend this company to our friends.

Worst experience I've ever had. Installers did not level the floor properly, which voids the…read morewarranty of the flooring. They never finished installing planks behind my range either and refused to come out and do it. The manager, Brian is condescending and impossible to deal with. Sorry, I ever trusted that store.

Amazing product! Fast production! Constant communication! Perfect fit!…read more They called to setup delivery ahead of schedule. Emailed and texted confirmation the day before. Driver called when he was in route. They provided a 1 hour window. I'm blown away! This is the best service I've received from any of my subcontractors/suppliers in 12 years as a custom home builder. Thank you again! You have earned my business! I will be referring Innovation to all my contractor peers.

Kalvin and Victor on the shipping side were awesome!!! Victor was extremely patient with me as we…read morehad a few challenges on where to actually store them. All is good

Steve was SO amazing! I didn't get any before pictures of my grout but it was dark brown before and…read morenow it's so light tan it's almost white. It looks like when we first moved into this house. We have 8 cats here and I pride myself on cleanliness, so when people visit they don't think 8 cats live here. Steve is going to be part of my regular rotation with carpet and tile cleaning because dang just look at it! The carpet looks new! And he brought that sweat stained mattress back to life. I'm so so so happy with the results! Also, he's super fast to respond to messages here on Yelp. Highly recommend!

Steve did an amazing job! The carpet in my rental apartment was extremely filthy, and I was almost…read moreready to replace it. I decided to try cleaning it first, and I'm so glad I did! Steve brought it back to life, it looks almost brand new! He was reliable, professional, detailed and very thorough. Highly recommend DRYWALK!