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    Carpet Barn

    3.9 (12 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Carpet Barn

    Carpet installation

    Carpet removal

    Carpet restoration

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    The Carpet Store

    The Carpet Store

    4.2
    (39 reviews)

    The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

    Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make…read morecomparisons.

    Perfect Choice Flooring

    Perfect Choice Flooring

    3.7
    (33 reviews)

    STAY AWAY. They have a high employee turnover rate, I've had to deal with 3 different "project…read moremanagers" since my project started and no one is on the same page. Communication is very difficult with them. They tell you their work is warrantied and but then find any excuse to not fix their mistakes. We had LVP laid and twice they've had to replace the transition strips and they're still coming up because their team doesn't know what they're doing.

    hired Perfect Choice Flooring to replace the carpet in my bedroom with tile. The experience was…read moreincredibly frustrating from start to finish. After paying a 50% deposit on July 10, I was told I would be scheduled immediately. That didn't happen. I had to follow up multiple times just to get a start date. Communication was poor and unprofessional, with broken promises and missed callbacks. The crew finally arrived on July 29. The tile was installed with an extremely thin grout line--something I was never asked to approve but chose to accept. They said they would return the next day to grout and then come back the following day to move the heavy furniture back, which was the agreement I had in place with their representative. Instead, they grouted the next day and replaced the furniture less than an hour later, ignoring the recommended 24-hour grout curing time. When I called the project manager, his dismissive response was, "What do you want them to do?" The crew came back to remove the furniture, clearly annoyed, and became argumentative and disrespectful in my home. One even said they used a thin grout line specifically so they could move the furniture sooner. Later, I was contacted by someone in management, Jonny Sibrian, whose tone was equally rude and condescending. I explained I was arranging a third-party inspection to ensure the tile wasn't damaged due to rushed furniture placement or the use of vinegar (an acidic cleaner that can harm uncured grout). Instead of understanding, he accused me--twice--of trying to avoid paying my bill and even made a veiled threat. I've always paid for quality work, and I fully intend to pay the balance if the job passes inspection. But the lack of professionalism, poor communication, and disrespect I experienced with this company were unacceptable. I would not recommend Perfect Choice Flooring to others based on how I was treated or the quality of their work.

    Empire Today

    Empire Today

    2.0
    (154 reviews)

    Zero stars - forced to pick one…read more Poor attention to detail and ZERO care for the customer. DO NOT HIRE THIS COMPANY!!!!! I had my floors redone in January of 2022 and now have had water coming up through the foundation from under the planks. Turns out they did not put down a subflooring liner prior to installing the luxury vinyl planks - I was told that in 2022, it was not required to put a subfloor down as it is now. In the instructions, it was recommended for high moisture installations. Given that I live in FL and my house is right next to a lake, that would make this a high moisture installation and they should have put one down. But according to them, they were not required to do that so they ignored the warning and had no care for the customer. I had a separate floor company come out to check it out. He said it was installed incorrectly and that they should have put the subfloor down regardless of it being required or not. The water that is coming up is from hydrostatic pressure in the foundation, which is very common in FL and also this area of town given the bodies of water/humidity. Recently they had someone come to the house to do an "assessment" and found that basically the whole floor needs to be replaced. When I asked for a copy of the assessment they won't provide me with one as per "company policy" but then also couldn't tell me why that policy is in place. After all of that, they offered to replace the floors as a paid service with a discount (LOL NO TY). I will be contacting a lawyer about this. I repeat - DO NOT HIRE THIS COMPANY!!!!! I mean, if you want half-baked work, then these are the people you should call but keep in mind, you'll have more work to be done later on because of them.

    Terrible customer service. i used them once in the past and I had to cancel today's install…read morebecause they said they were on the way and then 3.5 hours later, I couldn't even get a time window. One of the five CSR's I spoke with interrupted me every time I would try to answer and then screamed at me when I asked her to stop interrupting me and put me in touch with a supervisor. then she got back on the phone and said that she couldn't cancel the install because the address that I was giving didn't match the address they had. And the next person I spoke to said that they were not available to come at all today so they would give me a discount if I wanted to wait another day. They are a circus.

    Hanover Floors Kitchen & Bath

    Hanover Floors Kitchen & Bath

    4.0
    (30 reviews)
    $$

    The puppy is now two years old and the carpet in our bedroom is much older than that. I sent a…read morerequest via email and got a response from Madison. Within a few days, she came to measure our carpet and I was in touch with the store when the product was delivered. The installation manager has been very communicative with us during the whole process. He reached out to let me know that the carpet was ordered as well as letting me know that it was received in the shop. Once that was done, we scheduled an installation within two days. Geraldo and Tom came to our house spent hours putting this beautiful new Karastan carpet down. The carpet is beautiful. The pricing is fair. The workmanship is spectacular. Beautiful showroom of carpeting and all types of floors. Private parking lot .Staff was very good to deal with to deal with.

    I would ask that if you are looking at Hanover for flooring and/or bathroom remodeling, please find…read moreanother company because if you go with Hanover you will not be satisfied. The quality of the end product would rate about a 1 1/2 star but getting to the end product would rate a zero star. From Hanover we got a closet floor installation and bathroom remodel (turning a bathtub into a walk in shower). The communication with the company was horrendous. We never knew when a tech or contractor was coming and sometimes the notice that someone was coming would come the night before they came. We would go days without hearing anything and most times would not get our messages answered. This project was started mid-May and was completed in July after several reworking the grouting and disagreements on the construction flaws. Not even mentioning the pipe in the floor that they cracked and had to replace. The only time you will get on-time communication from them is when it is time to pay. If you have a discrepancy it will be addressed either days after your notifying them of the discrepancy or not at all. You will be highly disappointed if you go into business with Hanover. I really wish I could give them lower than a 1 star because they don't deserve a 1 star.

    Carpet Barn - carpeting - Updated August 2026

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