I will tell you what.... I am beyond thankful, grateful, and happy that I called Bob's Air Conditioning and Refrigeration. Our unit is about 12 years old, so any time it freezes up or requires a tech we are always expecting the worse. We woke up at 8am to 82 degrees and a frozen outdoor unit. After another company out and quoted 1k for a new blower motor, I called Bob's to get a second opinion. (Which they provided within 1 hour at no charge) Jimmy from Bobs Air Conditioning and Refrigeration came out and PRAISE JESUS that he did! He quickly diagnosed the issue, suggested a few paths forward, and within an hour we are cooling and for literally a fraction of the cost compared to the other company. Jimmy was also very gracious in sharing his knowledge on the issue, the fix, and what to expect in the future with a 12 year old system. I have lived in Sorrento since September 2025 and we have been looking into who we should use/who can we trust when it comes to these types of issues, and today we have found our forever AC company. They clearly are serious about taking care of their customers for the long run. 10/10 stars for Bobs Air Conditioning and Refrigeration 12/10 stars for Jimmy 0/10 for the other AC company (who i wont name here) read more

Cody was very helpful and gave us pointers on how to keep our AC at its peak performance. We needed a service during non operational hours and he didn't hesitate to come help. Greatly appreciated. Definitely went above and beyond! Thank you Cody and Bobs AC. read more

Came home to a hot house. Checked breakers, overflow switches, drain line etc. had no power to thermostat. Trouble shot things to the best of my ability. Called into Bobs and spoke to Glennis right away on the phone. Cody was the current tech on call for the evening and was currently on a call. She took all our info and within 30 minutes Cody called saying he was done at his current call and was in route. Explained to him the trouble shooting items I checked and he jumped right into action. The physical breaker on unit went bad. Cody and I discussed our options and he got to work. Within 10 minutes we were back up and running. From the initial call to the office till we were back up and running was less than 1-1/2 hours. Great service. Fair pricing (especially after hours!) and no BS. Highly recommend Bobs AC and can't thank Cody enough! read more

I do not recommend this company. Yes they do respond quickly initially; however if replacement is required, they do not get everything right on one or two visits. Mine took around 8 visits. It included: 1) keeping air filters from my old unit (when I told them I wanted one at the unit), it caused the unit to not cool; 2) they replaced my thermostat 3 times that I bought new; 3) the filter they did install at the unit was too big then they had to order "custom" air filters to fit it properly, 4) blocking my filter door opening with pipes from the ac unit. Their price was high and I had to get it done quickly because I had renters. Had I known it was going to take a about a year to get the installation done right, I never would have hired them in the first place. My electric bills are higher for an energy-efficient unit than my old unit. Cody came back several times until I asked them to send someone else who is now working corporate air conditioning. They don't have enough quality technicians to service -- especially for the price you pay. They are polite, but that does not make up for proper skills to do HVAC work. read more

Bob's Air Conditioning and Electrical - Pipe blocking filter door - Heating & Air Conditioning/HVAC Near Me - Umatilla, Florida

See all

I don't recommend Bobs A/C . I recently moved to the area and needed a HVAC replacement . They came out installed the most expensive system available. I called several times and mentioned the a/c was preforming properly. They had 5-6 techs come out. Finally several months later they found out no one checked the air ducts and they were detached from the vents. I'm very disappointed in the service they preformed. Spoke to the service manager Cody regarding this situation he said it would be a week before anyone could come and repair. I'm also going to report this company to BBB ! read more

We've been Bob customers for over 20 years. So when it was time to start replacing things as they wore out, who did we call? Bob's AC! Tony came to assess the issues and provided an estimate, then Billy and Mac arrived to bring supplies and do the repairs. All of these folks are fine people, knowledgable, and polite. We have zero complaints about Bob's Company and employees. read more

Had the pleasure of dealing with Tony your A/ C Tech who responded to my home at Fortunado street, Sorrento. He is very knowledgeable and explained all aspects of the HVAC system. Tested all functions and made recommendations. I will always call your company for my HVAC needs. Service is excellent. Rgds, Lewis. PS I will give Tony a 5 Star for his performance. read more

They were awsome came out late to fix a/c for my brother who's battling with cancer thank you so much

We contacted Bob to have our AC relocated for a remodel job. Cody and his team showed up right on time. They were professional. Knew exactly what to do and cleaned up after themselves It was a pleasure working with all of Bob's employees from Sharon in the office to Cody, Tyler and Leon. Great Job. Thank You!!!! read more

Received a letter in the mail regarding "Spring Savings Event Special Service Maintenance for $59.95". Called for the maintenance and the "technician" was here all of 10-15 minutes and did nothing but try to convince us we needed a new AC unit. When we showed no interest in a new unit, he was done and promptly collected the $59.95. Definitely, NOT what we thought would happen and left both my husband and I feeling like we had been taken. read more

Our AC went out in the evening. I took a chance and called Bob's at 7:00PM, and to my surprise a person answered the phone. I gave them my problem and was told someone would call me in the morning. A technician, Jessie, was at my house by 8:30AM, spotted the problem right away and fixed it. My AC was up and running by 9:00AM. Amazing service!!! P.S. I'm the second owner of the AC that Bob's installed back in 2018. Jessie told me the warranty is still valid for me until 2028. Jessie was professional, friendly, and informative. Thank you, Jessie and wBob's AC and Regrigeration. read more

They have been coming to my house since last year and never fixing my air conditioner properly but continue to charge me. After tomorrow I will not be using there services ever again. read more

Unexperienced tech sent to do the job! Charged for not one faulty service, but two faulty services with same Unexperienced tech!

Our air handler and coils needed to be cleaned. We have an older home, and the 20x25 filters for the unit don't fit thru the wooden closet door to go into the unit. Bob's tech helped rig a system in that would hold a 20x24 filter for me so that we didn't have to pay a carpenter to do woodwork to fix the issue. They cleaned the unit and it has been running for awhile with no issues. read more

Bob's Air Conditioning put my system in 17 yrs ago, the air went out last night, just the fan was running. I called them this morning, the Rep another Bob was here by noon. Fixed it quickly, did some other maintenance, charged a reasonable price. I am thrilled. This machine that they put in has only had maintenance since I bought it, this time is was the capacitor, Whew, I was afraid I would need to replace the unit. Great Heat Pump, I love it! read more

DO NOT USE THIS AWFUL COMPANY! I called Bobs on Tuesday, August 28th to diagnose the air conditioner not cooling. Tech came out and stated the condenser was broken, it was a warrantied part and they would order the part that day. We were told by the tech the part would take until Friday due to the storm making landfall in the panhandle and worst case scenario it would arrive Tuesday of the next week due to the Labor Day holiday. The part didn't get ordered that day, they waited until the next day to order it. The part did not come in Friday, nobody called to let us know, we had to call in and request an update. The woman in the office said the part would be there on Tuesday, Tuesday comes, and no part, no call, no follow-up. I had to call in to get information again and was assured this time that the part was on a truck and would arrive on Wednesday and I would get a call to confirm it arrived. Wednesday comes, but no calls, no follow-up. The part doesn't arrive and the excuse starts flying. The woman in the office started getting extremely rude as if we were inconveniencing her by being a customer and asking for some simple communication and for them to get it together and do what we were paying them to do. We were promised the part was on a truck and would be delivered again the next day, Thursday, and assured that no matter what time the part came in they would rearrange their schedule to make sure it was installed that day. Thursday came and no part again, more excuses and more attitude, and now told that even if it did come in they wouldn't send someone out to install it until the next day. I started asking the tough questions and all of a sudden she had the balls to tell me that I was in the wrong for being upset about the lack of communication and that if I continued to inquire about the missing part and lack of communication she would cancel our service. Well, that didn't go over well obviously. Nobody wants to be spoken to like that by someone they are paying to do a job for them. Time to speak to Bob himself. Bob calls back within a half hour to discuss what is happening. He provides more excuses and never apologizes for the way his nasty receptionist spoke to us or the fact that she can't handle her job and communicate or follow up as she promised to do. Bob informs us the part is again on a truck and will be delivered that evening. He will personally go pick it up and "if it's in his hands by 4 PM" he will get it installed. (it was 3:50 already) Nobody called by the time they said they would confirming the part arrived of course. The part didn't come in and nobody at Bob's has the common sense to figure out where it is and when it will be delivered so they can properly communicate with the client they've screwed for a week and yet another day passes without getting the AC fixed. I had to call Bob back to find this out since he failed to call me back when he said he would. Terrible communication again and again. Bob tells me he will call me at 10 AM the next day with information on where the part is and when it is due to arrive. Bob never calls of course and when I call in the nasty receptionist greets me with more attitude right off the bat with no information on the whereabouts of the part and continues to throw out more excuses. She tells me Bob is at a client's house and she will have him call me. He never does of course. Bob and his team are the worst! Bob was fired from the job as he should have been. I would never recommend this company and will do my due diligence to spread my experience around the small town of Eustis. They do not follow up, they downright lie to you to get you off the phone with them and then treat you like you paying them to do their job is an inconvenience. The receptionist is the rudest human being I have ever dealt with and should be fired. DO NOT CALL BOB FOR SERVICE! Shame on them for how they treated us and shame on them for leaving a family in the sweltering heat for over a week dishing out excuses left and right on why they can't do their jobs. read more

I called and they were here within 30 minutes! They were able to diagnose and repair all three of my OLD units and at a reasonable price!!!

Horrible service and a rip-off. Had unit inspected and serviced prior to home purchase. Said needed 2.5 lbs of freeon, no leaks. Two weeks later (yesterday) service needed. Tech said needed a new system, multiple leaks, no freeon, tested with freeon and nitrogen. Said he couldn't find model number or serial number. Took money and left. Different company came today, said the unit wasn't serviced at all. Coil and fan was covered in mold that Bobs would have seen. Also showed where the serial number and model number were on the compressor. Tested, NO leaks and had to evacuate the system due to them adding noncompatible gases. Put it back together and now runs like a champ. Take your business elsewhere read more

Okay so I paid $277 to be told my refrigerator was to old to fix. The first $85 was paid for the service charge on the first visit, and because my freezer was bolted down the technician could not to the compressor or anything else so I had to reschedule (my fault). The second go round a total of $192 and some change only to be told that it could not be fixed. He added parts and freon, but could not fix it according to him it was some cap that was causing some type of unfixable issue. Will not be recommending this company or using this company again! read more

Called and was told when someone would be out to give a quote. They were there on time. Came back to install. Very professional and courteous. I highly recommend them! read more

I called Bob's on a Saturday after 3:00pm. Tech arrived, fixed the problem for a reasonable fee. No complaints here!

I'll never use them again. Like the previous two reviews, they came out, misdiagnosed the issue the first time and had to come out again a week later and replace a fan motor which was the real problem, but I still had to pay for the first service. read more