When your server's first instinct is to insult you? That's a bad sign, and I wish we'd taken the hint!
Birthday celebrating in SF included lunch at Little Star (since pizza is my favorite, like last-meal-before-death favorite), some bar hopping, and then a nice steak dinner... or so we thought.
We were seated without incident at an upstairs table by a faux fireplace in a small room with maybe 10 little 2-seater tables. Only half were occupied, and the room was quiet. We perused the menus for a short time-- Then our server, Ponytail Michael, greeted us, and proceeded to make jokes about us being "virgins" (our first visit to Bobo's... & thx in part to him, our LAST visit as well) while making weird wanna-be-French groans & sounds?!?!
After spouting off EVERY menu item, as if we hadn't read the menu at all, and calling EVERY item "exquisite," he started to walk away... he didn't ask (or know) that we were ready to order drinks & appetizers so I called him back. A beer for him, a cocktail for me, Yellowtail Carpaccio appetizer, and I asked if I could sample the Lobster Soup? It was the only soup they had, and I'm not a huge seafood person. With an appalled expression, he replies, "No, this isn't Baskin Robbins; it's made to order."
THAT SHOULD HAVE BEEN OUR CUE TO EXIT! But, of course, we naively stayed.
His famous first words to EVERY TABLE in that small, quiet room were "exquisite" like 7 times in one sentence & "liquid food" for the "ladiieeesss!!" As if women are just wino-drunkards who can't think straight without their "liquid food!" I heard his lines at every new seating for over an hour, sooooo lame & classless.
2 or 3-star food, at best, unless we went on an off night?? Which I doubt given some of the reviews from regulars referencing the steady decline of this once-great establishment.
SERVICE:
Ponytail Michael never brought complimentary bread; he never came by to see if we were enjoying the appetizers (namely the soup that I had questions about); he never came by to see if we needed anything (like another round of "liquid food" haha); we had to flag him down for our check-- which ended up taking, LITERALLY, 15 minutes to bring out!! We had to cancel the Uber request because he wouldn't bring us our dang check!
Overall... unprofessional, not welcoming or friendly, a bit impatient, inattentive, inconsiderate of our time, condescending in an attempt to be "uppity" though it failed miserably & only made him look like a charlatan clown (the greasy ponytail didn't help).
FOOD:
**The Lobster Soup looked & tasted terrible. 3 tiny chunks of lobster (which didn't bother me, but just fyi to all seafood lovers), unappealing grey broth whose texture was thicker than thieves & whose flavor was ruined by too much salt... or perhaps someone let it cook down too far?? Don't know, don't care, just don't order it.
**The Yellowtail Carpaccio tasted like straight raw vinegar & its texture was like chewing on gooy, slightly slimy, wet tissue paper. Utterly FOUL.
**The Twice Baked Potato was crunchy, and not in a good, crispy-on-top kind of way. More like someone forgot the TWICE because it was pretty undercooked! And it was barely warm on top with a frigid interior... meaning cooked previously & refrigerated & then not heated through. The flavor wasn't bad; it was just difficult to keep eating it, YUCK!
**The Swiss Chard was pretty amazing!! Probably the best thing we'd tasted all night, and that's sad for a steakhouse. Too bad we hadn't ordered 3 portions of it & none of the other sides/ apps.
**The steaks: He ordered the bone-in New York; I ordered the bone-in Filet. Both were cooked perfectly, but someone forgot to season his! Just super bland... especially after we traded bites... that's when he really knew his was lacking. Mine, however, was freakin' good!! Thankfully too because it was MYYYY Bday, only fitting that I end up with a decent steak (I'm usually the one who gets the crappy meal... cold, undercooked, missing key ingredients, plastic wrap in it, hair, it's always MINE that's messed up somehow!! So this was a welcome & timely change of events).
PRESENTATION:
Sub par on soooo many levels... see pics.
**Grey, vomit-colored soup? Not very appetizing.
**Goopy, sloppy looking carpaccio? It's supposed to be clean, crisp, & refreshing. Imagine limp sushi?! Yeah, no. I'm actually surprised we're not physically ill from it.
**Messy, greasy, steak juice all over the EDGES of our plates? Uumm not good! What happened to wiping that clean?
Needless to say, "we're never, ever, ever getting back together" with this place :( Not even if it were free. Not even if they paid me... okay, MAYBE if they paid me :) read more