Great customer service...We bought suv from Chuck, after a little haggling (OK a lot) got a very…read morefair price. SUV was checked out by reputable mechanic. We couldnt be more happy with this vehicle.

stole my vehicle. no business towing my vehicle. he had a friend ask him to tow it away and he…read moredid. no notices posted. not blocking any entrances and he kept it from me intentionally until the bill was so high, couldn't afford it. look this man up in the court system before you think about doing any business. messaged me some very inappropriate messages. and has multiple slander records filed in system. bad business and a crook

I had an excellent experience with Frontier Motors and truly appreciate how smooth and stress‑free…read morethey made the entire process. From the moment I reached out, the team was professional, transparent, and genuinely focused on helping me find the right vehicle rather than pushing a sale. They answered every question clearly, provided all the information I needed up front, and never made me feel rushed or pressured. The vehicle I looked at was exactly as described -- clean, well‑maintained, and priced fairly. It's refreshing to work with a dealership that values honesty and customer service as much as Frontier Motors does. If you're looking for a reliable used vehicle and want to work with people who treat you with respect, I highly recommend Frontier Motors. I'd absolutely purchase from them again. Thank you Mr. Ron Robinson for everything!!!

I want to specifically thank the team at this dealership for the way they stood behind me when I…read morereally needed help , when the transmission went out on my vehicle at 40,000 miles I was facing a repair bill of around $4000 at another dealership, instead of leaving me stuck with that expense they stepped in and helped take care of it. That kind of customer service and integrity is hard to find. I truly appreciate everything they did for me and because of this experience they have earned my trust on future business. I highly recommend them to anybody looking for a dealership that actually cares about its customers.

Great folks. Thank you Sandy Great service and if anyone…read moreis looking for a quality used vehicle, go see Sandy! Thank you God bless Benjamin T Mills

Phenomenal customer service. They had the car I wanted at a good price (better than the other…read moredealers in the area) and it's perfect! It was exactly what I wanted. I really appreciated their willingness to put the customer first and get me into the car I was set on. They aren't like most dealers who hassle you either. They let you be when you're shopping, but help you out as needed at the same time. I've referred friends and family to them repeatedly and not one person complained. Definitely recommend this dealer to anyone in or near Pensacola, Florida.

This is by far one of the worse car lots in town it's run by a so called wanna be preacher that…read more travels over seas to preach on the churches dime and uses the church's money to bring back young women also doubles as a gold buyer he changes your paperwork during the process of buying a car and uses excuses like the person who used to work here made a mistake so I have to add another 1500 to your payoff or just lose what you have in the vehicle ready I know I few people this has happened to and I strongly urge people to use buyer beware when dealing with such person if you haven't already been burnt

I saw the truck online and Jon emailed me and made the deal quick and easy. A couple very minor…read moreissues was handled very quickly and professionally. Would recommend them for your used automobile needs.

Folks, I know this is a lot to read, but if you value your hard earned money, go to a dealership…read morethat can be trusted. Don't waste your time or money here. "We strive to bring you the best quality vehicle, competitive pricing and top rated customer service." - Chris Carroll Automotive website About Us section. You would think that a person looking for an affordable solution to obtaining the car they desire wouldn't have to question the validity of "Quality Vehicles" claimed as being sold by this dealership. Unfortunately my personal experience as well as several others have made the costly mistake of trusting this dealership's claim. It's a wonder how a business who claims to be "reputable" with the sale of "quality" vehicles, can truly make that claim. It's EASY when they haven't actually taken the time to assure the vehicles they sell are, in fact, "Quality" vehicles because they are sold "AS IS"! That term seems to be used quite loosely at this dealership. It seems, that maybe, more time is spent trying to make vehicles "appear" to be good quality in hopes that they make it past a 30 - 60 threshold. I purchased a beautiful 2014 Toyota Tundra from them, and had the oil changed immediately to get a PM schedule started. After noticing an excessive amount of smoke during startup only a few weeks after I bought it, I discussed the issue with a friend and was told it was probably condensation. After having only traveled about 7000 total miles during my short ownership, going from home to work and couple of trips to the VA for my military service connected disabilities I'm now having to pay $6950 to rebuild the engine + an additional $795 to replace the damaged catalytic converters caused by the neglect. After a few months the smoke upon startup and a few episodes of sluggishness during operation I was forced to bring the vehicle to Toyota for diagnostic testing. According to the Master Mechanics at Toyota, the condition found, was the result of LONG TERM neglect. The estimated the last oil change before the one I performed was roughly 3 - 4 years. This is not contestable as the proof is in photographic evidence. They also determined that there was no way this occurred after the few miles put on by me. They also explained that just a few simple extra steps during preliminary inspections of a vehicle done by a reputable dealership and any "certified mechanic", would have found such terrible problems and had them resolved or the vehicle rejected by the by the dealership instead of passing the problems onto unsuspecting customers. I've tried repeatedly to contact them to talk about what was going on and was promptly ignored. How quickly, out of a desire for the almighty dollar, do they have unsuspecting consumers sign the sold "As Is" documents without regards to delivering a TRUE quality product? All I asked for from this dealership was just to...compromise... to do what is right, to correct a catastrophic mistake made by those trusted to provide a quality vehicle. That level of trust I had, has now led to a very costly repair job. I suppose what I trusted was a belief in human decency and a slogan put out by a dealership, evidently, just to sell as many cars as possible. How many customers are they willing prey upon? I suppose the answer is, as many as possible to deliver QUANTITY, not QUALITY. It is the responsibility of the dealership to ensure vehicle condition matches the advertised price when the condition is base according to KBB. Chris Carroll Automotive gets an "F" for this effort for customer satisfaction and vehicle quality, responsiveness and truth in pricing My apologies for the long rant, however the bottom line is, trust...but verify. Human decency is a rare commodity these days.

The staff was pleasant and the lounge was pretty good. Also not super pushy on additional services,…read morea simple "no" was enough, which is better than a lot of places. I wrote a poor review of this place before because I had maintenance done and ended up missing a lug and questioned their work. I just got off the phone with their service manager and he reached out to make it right. This is not a normal occurrence and I appreciate that he did (and he probably appreciates me updating this review). I'll come back for more services and hopefully I can edit this again to a 5 star review.

Time means nothing. First shifting cars all day, do you like this or not. Then you wait, and wait…read more Finally I find a car and wait till they bring it from another lot. Now it's dark. Look at the car with a flashlight. Ok I sign the papers and I'm told it will be delivered tomorrow. O boy I get up early. No car I text and I'm told 3pm . At least I have a time. Well 3 pm comes and goes. Every time I hear a car I jump up , just a car going by. Now it's dark and I get a text I'm going to leave the keys in the car and you can come tomorrow (Sunday) and pick it up. A multi million dollar company and no courtesy car to come and get me. You do the math. I'll be taking my trade in somewhere else. What a shame.

Amazing experience with the staff Donny Mitchell was my main dealer I was with and he did a superb…read morejob with handling everything....Test drove the vehicle had a lil noise I heard he got with someone and they inspected the car and fixed it and washed it..,.and Donny stayed after hours to get the completion of the deal done..... Excellent service recommend to come and see what they have on the lot....

ASK FOR MARK C. I want to get Mark's name out there. I'm from out of state and encountered some…read moreissues here with the paperwork that could have been avoided (reasoning for the 4/5). However, the staff did everything they can to help me out, which I appreciate, and overtime I believe the 4 should turn into a 5. Anyway, Mark was very helpful when we (my wife and I) were first considering the car. We told him we were considering another car from another dealer and he did everything he could to try to get the most out of our trade-in. Mark also did everything he could to find a temporary, and permanent, solution to the issue with the paperwork. I do not mean to detract from any of the other salespeople. I just didn't interact with them. I had more interaction with Mark and want to help spread his name because I feel he earned it with my situation. Finally, as far as the dealership goes- it has a little bit of each trim of each model. It isn't a huge dealership, which isn't a bad thing by any means, but it is clean and welcoming.

Wow, what a bait and switch. They advertised a Sierra 1500 AT4 for 65K and i walked in ready to buy…read moreit. They start the workup on my trade and then tell me the website is wrong and it's actually 70K. They say they have had this issue for a while. Well, working in IT, I know things like that don't go on for weeks. They lost a sale and a customer forever. This is an unscrupulous move to get people in the door. This is a textbook example of why people hate car dealers!! Do not waste your time with this place!