Great customer service...We bought suv from Chuck, after a little haggling (OK a lot) got a very…read morefair price. SUV was checked out by reputable mechanic. We couldnt be more happy with this vehicle.

stole my vehicle. no business towing my vehicle. he had a friend ask him to tow it away and he…read moredid. no notices posted. not blocking any entrances and he kept it from me intentionally until the bill was so high, couldn't afford it. look this man up in the court system before you think about doing any business. messaged me some very inappropriate messages. and has multiple slander records filed in system. bad business and a crook

The staff was pleasant and the lounge was pretty good. Also not super pushy on additional services,…read morea simple "no" was enough, which is better than a lot of places. I wrote a poor review of this place before because I had maintenance done and ended up missing a lug and questioned their work. I just got off the phone with their service manager and he reached out to make it right. This is not a normal occurrence and I appreciate that he did (and he probably appreciates me updating this review). I'll come back for more services and hopefully I can edit this again to a 5 star review.

Time means nothing. First shifting cars all day, do you like this or not. Then you wait, and wait…read more Finally I find a car and wait till they bring it from another lot. Now it's dark. Look at the car with a flashlight. Ok I sign the papers and I'm told it will be delivered tomorrow. O boy I get up early. No car I text and I'm told 3pm . At least I have a time. Well 3 pm comes and goes. Every time I hear a car I jump up , just a car going by. Now it's dark and I get a text I'm going to leave the keys in the car and you can come tomorrow (Sunday) and pick it up. A multi million dollar company and no courtesy car to come and get me. You do the math. I'll be taking my trade in somewhere else. What a shame.

Do not buy from this guy. I bought a 2003 dodge 1500. Around April 20th for $8,000. It had issues a…read moremonth after I bought. Kept bogging down like it wasn't getting gas to the engine or pressure was low to the engine. It finally just completely stopped on me June 2023. I took it in to a shop recently. Thought it was a bad full pump. But after two different opinions from different shops. I was told I had to get a new engine. Micheal Robert seems like a nice genuine guy. But he is a crook. $7000.00 to get a used engine put in. Truck didn't even last a year. If I could give 0 stars I would as would not buy from this dealership. They have no knowledge on there vehicles. My loss because I know they don't care. Once it leaves the lit it's your problem. That's all I see this place giving anybody.

Took my car in and ended up getting a 12k bid for repairs.. Took my car to a master mechanic…read morefriend and turned out to be a 3k dollar repair.. they tried to cheat me.. don't use this shop.. not trustworthy.. so sad

My wife and I have been having our cars serviced at Gaines Auto Center for over 20 years. We have…read morebeen very pleased with the quality of service. We had become frustrated with car dealership service centers with high prices and little or no contact with the mechanics. At Gaines, I have direct contact with Bryan, the owner, to discuss repairs. Prices are reasonable and the workmanship professional. Bryan has always looked out for our best interests to keep our vehicles in safe and good running order. We highly recommend Gaines Auto for car repairs.

Service is Excellent. Chaya and Fred are Awesome Ambassadors for our local people. I made a…read moredecision to have all of my vehicles serviced there. Thank you for being helpful, fast and reasonable prices. May God Bless You All ! Lee

Had my truck towed here for starter replacement, customer service was great for the most part, but…read morethey then informed me to replace my starter it would cost me $550 plus tax for the starter, and after labor looking at $750-800 or more depending on "what they run into". Right off the bat i knew that sounded off, i went to look at starters online and at auto stores and confirmed that the starter for my truck would only be 130ish for a used one, and about 180 for a new one with a lifetime warranty. I get the whole markup they have to do, everyone's gotta make money but 300%?? Furthermore, replacing the starter is not a difficult task i just had it towed to pepboys cause it was at an inconvenient time and i didn't have the tools to do it myself. I ended up borrowing my buddies truck and trailer, he only charged me gas money, purchased the starter myself, and replaced it with the help of my buddy and his tools and we finished in under 20 minutes while we were goofing around. VERY easy fix. Out the door even after diagnostic fees, i only spent $275 as opposed to $800 or maybe more, and learned how to replace a starter. Maybe i'm just crazy but i don't recommend this establishment due to crazy high prices that are plainly just absurd. I encourage you to look into other repair shops prices first or if it's something easier try to do it yourself and you'll save exorbitant amounts of money doing so. No hate, at this point it's just laughable, no way they think they're making 600+ off of me for unscrewing two bolts and screwing them back in on the new starter.

I am very happy with my interaction with the dealership. The customer service is exceptional…read more Highly recommend!

After going through the nightmare of trying to find a vehicle for over a week, I came to Hayes…read moreMotorsports to look at his Toyota Tacoma. I was very impressed with Nathan and how he operates his business. He gave me a great price on the Tacoma, and I had already checked out all the ones in Pensacola in my price range, but this was the best one I had seen for sure. Never once did I feel pressured, and Nathan tried his hardest to make sure all my questions were answered and that I was a happy customer. I highly recommend shopping here, especially if you don't like the headache of car shopping. Thanks Nathan! 5/5

Saw a ad for a minivan online, went to look at it/test drive it. we liked it but it had a sound…read morecoming from the front which I thought was a CV axle. Told them I wanted it fixed before a decision was made to buy it. Next day got a call that it was the strut that was replaced and the sound was gone. Test drive confirmed it was fixed and I purchased the vehicle. He worked with me on the price and was willing to get me where I needed to be. so far we love the van and I've been around a lot of cars. He does have quality cars on his lot and is willing to go above and beyond what most of these big dealerships like sandy Sansing do for the customer! i recommend this business as long as you have financing or cash.

Aziz sold a Jeep recently with a broken head gasket (a $1600) repair. The check engine light came…read moreon a week after purchase. Upon inspection, mechanic found that stop leak was put in the engine and the thermometer was tampered with. He will not own up to his mistake and the only good revenge is to warn everyone of his bad business. DO NOT DO BUSINESS WITH THIS BUSINESS THEY WILL LIE TO YOU, POCKET YOUR MONEY AND CLAIM THEY SOLD IT FOR LESS. DON'T BUY LEMONS FROM THIS PLACE.

A terrible experience! Nice to your face then when the financing doesn't work with who they use,…read morethey took the down payment I took off my credit card and instead of giving it back to me like they said, added it to the price of the vehicle. Go somewhere else if you're looking for honesty & integrity with your experience.

Under no circumstances whatsoever should you trust this bunch of shysters. This is probably the…read moreworst experience that I've ever had buying a car from anybody ever. They lied to me from the get go ...they sold me a car that was not what they said it was it and now I'm stuck with it... they took $11,000 of my money, ripped me off in my trade in and then hooked me up with a loansharking finance company and at the same time smiled at me and acted like they were do me a favor. Yeah I agreed to all, including a very expensive car maintenance program which I did not need and they knew I did not need it because this car still had a new car warranty that followed it and now they won't give me my money back on that bogus service contract beverything they told me was one big fat lie. Beware do not buy anything from these crooks.

Do yourself a favor and avoid this dealership! On August 31, 2019 I bought my daughter a 2006…read moreChevy Malibu from Jim and as of September 26, 2019 we had it in our possession for about 2 and a half days. The rest of the time, it sat in his mechanics garage. We put gas in it the second day we had it and the gauge went to full, back down to empty and the check engine light lit up. We took it to AutoZone and ran a diagnostic, which came back as "Fuel Level Sensor A Circuit High Input." I called Jim and Priscilla, they said to bring it to them, and they would have it fixed. After several days of sitting at the garage, they said it was ready. We live in Pensacola, but off to Milton we drove to pick up the car. Jim told me they replaced the fuel pump and that we would not have any further issues. They did provide us with a loaner vehicle. I spoke to Jim on the phone after I picked it up and he said they had to solder a piece of metal or something, which took a long time. After having the car back for one day, I get a phone call from my daughter in a panic because she is broken down on the side of the road coming home from school. She could turn on the car, but no gas was getting to the engine. I called Priscilla to let her know and she says to have it towed to them. Since my roadside assistance only allows for fourteen miles, I pay the $20.00 difference to get the vehicle towed to them. Once again, it sits in their mechanic Brian's garage for close to a week. No loaner during this time, which was an inconvenience. I check on it and they said it is ready and I can come and get it. Jim tells me they replaced the fuel pump. But wait, didn't they already do that the first go around? Nope, they allegedly replaced a sensor the first time, and did not replace the fuel pump as was told to me the first time I had it there. Over the course of this week, I talk to Priscilla who tells me that Brian is her ex-husband and apparently, they do not get alone very well. She says to tell Jim I want a different mechanic to work on my car or I want my money back. After my conversation with Priscilla, the mechanic Brian calls me and essentially blames us for the car not working. He says we overfilled the tank. Now, I've been driving for about forty years in all sorts of vehicles, I don't stand there and keep pumping gas into a car once the pump stops. He denies soldering anything and doesn't know what Jim is talking about. He also tells me that his wife Priscilla ripped him off for tens of thousands of dollars, and goes into this whole sob story. I reply that it is none of my business and that I just want the car fixed. We drive back to Pensacola and my daughter goes to the gas station and take a guess about what happens next. If you said, the gas tank went to full, then empty and the check engine light came on, you would be the winner. I instruct her to take it to AutoZone and the diagnostic result is identical to the first one. So much for any work having been completed on this car. Back to them it goes. Jim tells me that he will not refund my money, but will let me have another car at wholesale. I originally thought that might a good compromise until he wanted me to come up with another $3100.00. He says I can either take the other car for the extra $3100.00 or take the Malibu. Those are my only two choices. I replied that he sold us a bad car and he replied, "you drove it didn't you?'Having no other choice, I go back to Milton to pick up the Malibu, which again is on empty. I told Jim that the car was empty and he gave me $20.00 to put gas in it to get home. Care to take a guess what happened when I put gas in it on the way home. Yes, that old familiar gauge up and gauge down right after. Moral of the story. I should have had the car checked out by an independent mechanic before purchasing, but blaming me for not doing so to justify selling me a lemon is unethical. Watch the video of my final experience of picking up the car on YouTube: "My Awful Experience with Avalon Auto Sales in Milton, FL"