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    Downtown Motors

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    1 year ago

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    McKenzie Motors Buick-GMC

    McKenzie Motors Buick-GMC

    (26 reviews)

    ASK FOR MARK C. I want to get Mark's name out there. I'm from out of state and encountered some…read moreissues here with the paperwork that could have been avoided (reasoning for the 4/5). However, the staff did everything they can to help me out, which I appreciate, and overtime I believe the 4 should turn into a 5. Anyway, Mark was very helpful when we (my wife and I) were first considering the car. We told him we were considering another car from another dealer and he did everything he could to try to get the most out of our trade-in. Mark also did everything he could to find a temporary, and permanent, solution to the issue with the paperwork. I do not mean to detract from any of the other salespeople. I just didn't interact with them. I had more interaction with Mark and want to help spread his name because I feel he earned it with my situation. Finally, as far as the dealership goes- it has a little bit of each trim of each model. It isn't a huge dealership, which isn't a bad thing by any means, but it is clean and welcoming.

    Wow, what a bait and switch. They advertised a Sierra 1500 AT4 for 65K and i walked in ready to buy…read moreit. They start the workup on my trade and then tell me the website is wrong and it's actually 70K. They say they have had this issue for a while. Well, working in IT, I know things like that don't go on for weeks. They lost a sale and a customer forever. This is an unscrupulous move to get people in the door. This is a textbook example of why people hate car dealers!! Do not waste your time with this place!

    Sandy Sansing Milton Chevrolet - Couldn't have done it without Denny VanAlst

    Sandy Sansing Milton Chevrolet

    (41 reviews)

    Time means nothing. First shifting cars all day, do you like this or not. Then you wait, and wait…read more Finally I find a car and wait till they bring it from another lot. Now it's dark. Look at the car with a flashlight. Ok I sign the papers and I'm told it will be delivered tomorrow. O boy I get up early. No car I text and I'm told 3pm . At least I have a time. Well 3 pm comes and goes. Every time I hear a car I jump up , just a car going by. Now it's dark and I get a text I'm going to leave the keys in the car and you can come tomorrow (Sunday) and pick it up. A multi million dollar company and no courtesy car to come and get me. You do the math. I'll be taking my trade in somewhere else. What a shame.

    $170 charge to diagnose "each concern" means you charge 2 hrs of service labor minimum! Even if it…read moretakes a few minutes to diagnose each problem. We took our car there with two concerns and told them exactly what needed to be done. They tried to charge $340 to tell us what we already knew. And then wanted to charge double the price of everywhere else to do the work. I took my car to Pep Boys and they did the work for half of what the price we were quoted there. The only saving grace was that he docked off 170. And that's just because we already knew what was wrong with the vehicle and shouldn't have had to pay anything because they did nothing. Diagnosis charges should only be charged for the actual time it took to figure out the problem. Not only that you shouldn't be charging this if we know exactly what needs to be changed and just need a quote for the labor and parts.

    Downtown Motors - usedcardealers - Updated May 2026

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