Variety of choices, the customer service was good. Helpful as I had some questions. Seating is…read morelimited but I have never had an issue and always found a spot. They have a larger table and board games if that's your thing.

For 8+ dollars, the drink shouldn't be served with this much ice. Bought two drinks, one was full…read moreof ice and one had half the amount. Brought it up to Ruby, the barista, and she said it was measured. Compared the drinks and told her it wasn't like that the last time we ordered it and she said sometimes it comes out different and just shrugged us off and walked to the back. Doesn't sound measured to me. The drink was good but Kai Tea needs to work on consistency.

This is my go to for tea, milk tea, boba, iced/hot drinks, and cream cakes. It's a very small…read morelocation but they have seating and a restroom; cute lighting fixtures. The service has become much better and Valentina was very helpful today and even made a special drink per my request. Add the taro matcha to your must try's. They have a loyalty program and seasonal specials.

Second visit to Feng Cha, and this one was just okay…read more There was a pop-up shop set up inside, so the seating area felt concentrated along one side because of the tables and merchandise. The setup made the space feel strangely empty and crowded at the same time, and the vibe was a little awkward. I ordered the chrysanthemum honey ginger tea at 50% sweetness. The sweetness level was good--just barely sweet, perfection for me. Every so often I'd get a concentrated glob of honey that was much sweeter. I'm not sure if this was an order of operations issue, honey and iced tea vs hot honey tea with ice. Unfortunately, the chrysanthemum flavor was nonexistent. I'm not sure if the tea hadn't been steeped long enough or if the flowers weren't very fresh, but I was hoping for that distinctive floral chrysanthemum flavor and really couldn't taste it. Not a bad experience, but definitely not as enjoyable as I was hoping for on my second visit.

Cute little Boba shop in a quiet mall. Service was friendly- she was working alone and it got a tad…read morebusy but she stayed calm and got the job done. Lots of interesting Japanese snacks, pizza and drinks. Boba was good. Thank you for the refreshments!

Went in for some boba drinks during a shopping trip. Everything was delicious and the server was…read morevery kind. Have patience. It definitely takes a decent amount of time, but it's a great spot for delicious drinks.

We came in right before closing, but the person working was really welcoming, and let us try a few…read moreflavors before ordering. The ice cream tasted fresh & the cones too. Everything was really delicious. The person working was genuinely kind, and generous with the scoops. Honestly I never noticed this place before, even though I've stopped in the area a few times. I would love to come back again. Ambiance wise, I think there needs to be some brightness added to the shop. Something visually that brings people in, and makes them feel as welcomed as their customer service.

New ice cream spot. Opened not long ago. Ice cream is good. And friendly staff. Good amount of…read moreseating. Plenty of parking in lot. Has restroom for customers as well.

I believe this place is under new management/ownership since I came last because a lot has changed…read more Unfortunately, this place was a big disappointment. The boba was plain and tasted off overall like it was just milk. The first batch of crystal boba was actually sour, which was very concerning. We asked for a second drink with regular boba, but that didn't taste good either and was far from spectacular. Ordering food was also frustrating. When we asked for a churro, the staff at the counter didn't seem to understand what we were requesting until we physically pointed it out on their own menu. When it finally came out, it looked like it had been previously frozen and was hard and dry. We will not be coming back. Very dissatisfied and honestly bummed that we wasted $35 on items that none of us even finished before leaving.

I nearly cried when I got handed this matcha. $10 for off white sweet milk. Genuinely don't know…read morehow a tea place can get away with this. Inside is cute and sometimes has fun events but this matcha... go literally anywhere else.

I went in this past Wednesday night for the 2nd time. First time was awesome: clean place, friendly…read morestaff and great drinks & dessert. This time (Weds.) they were out of every single cake they offer. There are 6 on the menu but the taro is my absolute favorite. The girl didn't say why, she just said nope we're out in a not so friendly manner. She also had some very loud, growling music playing way too loud for a small place and probably not appropriate for the customer base. The bathroom wasn't very clean either and definitely needed some care. Other than the service on this particular night, I love this place. I recommend the desserts because they are perfectly sweet and light. Their blended drinks like the dragon fruit and kiwi basil are so refreshing. Their menu is awesome and I look forward to trying all of the drinks; hopefully they can improve the cleanliness and service to make it all awesome.

Stopped in after my chiropractor appointment next door for a drink. Staff was friendly and helpful…read morein choosing a drink option. I opted for the summer melon with boba, refreshing and not too sweet. You had options on your sweetness and ice amount when you order. Service was quick and my kiddo said she'd definitely come back.

Perused the reviews here and found out I'm not the only one who experienced the same sub par…read morecustomer service. This is not our regular go-to Tealicious location but last Friday night since we were around the area after our errands at HEB, we decided to visit. We've been here several times before and I thought perhaps it was just an isolated incident. I let my emotions die down too that's why I waited this long. Just bought four drinks from our regular neighborhood Tealicious on Potranco near 1604 and just can't help finally posting this objective review. Back to the Tealicious by HEB Bandera experience, they are totally consistent...consistently providing a horrible customer service experience. The young lady in the cash register was simply impersonal, dull, and snobbish. Again, we thought this was isolated but on all those several instances we visited this location, we have exactly the same sub par customer service experience. This afternoon visit at Tealicious on Potranco, I asked the young lady if the owners are the same on both locations, she verified it not the same. The staff at the Bandera location needs to learn from these excellent staff members at Potranco. No matter what time of day, or day of the week and no matter who's tending the store, the customer service at Tealicious Potranco is consistently stellar. My experience this afternoon at Tealicious Potranco made me finally decide to post my unacceptable customer service experience at Tealicious Badera. Never ever again visiting Tealicious at Badera, we'll always be loyal to our neighborhood Tealicious at Potranco! The best in customer service, consistent at all times!

I have wanted to try this place for a while and finally did yesterday. My favorite boba is…read moreStrawberry Jasmine milk tea with strawberry popping boba but unfortunately they don't have that. I went with a vanilla milk tea with strawberry popping boba and it was pretty good but not quite the same. Not sure if they had strawberries syrup to add to the sides of the cup but that would have made a big difference. I would still recommend you give it a try.

My husband and I stopped by today to get a sweet treat. We…read moredefinitely weren't disappointed! Will definitely be back!!

Loved this place! It was very clean and the man who helped me was the absolute sweetest. He happily…read moregave us samples of everything. Very generous portion sizes for a great price. Will definitely be back!!