the ice cream is very good I recommend iceing on the cake very good. baskin robins at the forum has pretty good service and the one bad thing about it was it didn't have my favorite flavor whi is of course is bubble gu. but overall 4 out of 5 read more

Just picked up a cake for my wife better than I expected ladies working in there were very kind would definitely recommend this location to anyone needing frozen des read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

Friendly and great service. This place is spotless and the girls are very attentive. Ready to let you try whatever your in the mood for to sample or sell. They also have a lot of ice cream cakes for your birthdays needs that can be ordered online or to pickup randomly at any time. The cakes are a little pricy but so worth the flavor, however you could get them at a better price at any grocery store not sure what the difference would be. All in all if you should have a sweet tooth and you happen to be around the area, you should cool off here and indulge your taste buds at this Baskin Robbins. read more

Baskin-Robbins - What do you know? This one is called Cookie Monster! - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

Can't beat this classic spot. We came in for a scoop after dinner. I tried the flavor of the month love potion . A Dark chocolate raspberry swirl. I complimented the staff because they played it really cool with an ass hole of a customer ahead of us. read more

Baskin-Robbins - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

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Outstanding service and super helpful staff! Ordered my daughter's birthday cake from there and the ladies were nice enough to call and confirm colors and offer what they could do to make her birthday extra special! The cake was delicious and beautiful! Everyone loved it! When picking up the cake the store was clean and the welcome was warming. With the few moments I had to wait I was offered a scoop and informed of the fun things they had going on! 10/10 recommend for your birthday party cakes! read more

Baskin-Robbins - Birthday cake - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

this is probably the BEST eating establishment i've ever been to, no joke. the service was fast and efficient, the worker that helped me was sweet and took my order with a smile on her face. my ice cream was the perfect treat, exactly the taste i wanted and the inside was clean and of an ordered fashion. if you want a treat and good service, this is where you wanna go. read more

Baskin-Robbins - got one scoop of mint, perfect. - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

I Love Daiquiri Ice! It's my favorite flavor and I go get some whenever I get the chance.

It's been years since I visited Baskin Robins and this location did not disappoint! The store was clean, the young lady provided efficient and friendly service...and the ice cream was delicious! Waffle cones were fresh. Will be back! read more

They had great service, great customized cake! I will be definitely coming back to this one read more

Baskin-Robbins - I added the dragon ball stuff but the cake brought out my ideas of what was expected. - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

The employees are always so sweet! They don't seem to mind when my kids ask for try multiple flavors.

I absolutely love it when I walk into a place of business and a husband and wife duo are there manning their stations! You always know they are going to deliver you top-notch quality and service. This place was exactly that! Although I did not take pictures of what my kids ate, I was a static to take pictures of what I got lol it was two freshly baked cookies with freshly scooped ice cream in the middle. I could not have asked for a better and more delicious ice cream sandwich. The cookies were not overly sweet, which is hard to imagine, but they seem to balance sweetness with texture and flavor very well. I would highly recommend stopping at this Baskin Robbins, and treating yourself to some delicious flavors. read more

Baskin-Robbins - 2 fresh delicious chocolate chip cookies with freshly scooped vanilla ice cream - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

What the heck happened here. This Baskin Robins was out of everything. From flavors, to cones, to cups, to even bananas for banana splits. When I got my cone I ate the scoop off and I looked in, and the rest of my cone was just hallow. The tables...... Dirty and unclean. There were just stains all over the table. the flavor I got was good though, cookies and cream. But this was bad read more

I have to brag about my local Baskin Robbins! I love the Baskin Robbins at the Forum! They are always so friendly there! I buy all my ice cream cakes from them for many years. Always get great customer service from Jay and his staff! His wife makes the most beautiful and delicious ice cream cakes for all occasions! This one was for my co-worker's birthday today. Cookies n Cream ice cream with White Cake. Price is great! Especially for the amount of work it takes to make this kind of cake. I usually order the cake in advance but there are times I need one at the last minute. They always have a good selection of pre-made ice cream cakes that I can choose from. I get them to write Happy Birthday or any personal message too. So glad that I have a "go to" place that knows me and will make sure my order is ready for pickup on the day I need my ice cream cake! Thank you Jay, Jay's Wife, and Staff! I really appreciate the great service! read more

Baskin-Robbins - Beautiful Birthday Ice Cream Cake - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

First of all, it smells amazing in here! Secondly, the folks here today are so kind and friendly I would be willing to travel just to come to this particular location. Thank ya'll so much! read more

It's a shame you can't give six stars. Met the owner, super friendly guy! So, this is a strange review, who doesn't love ice cream? I love ice cream, so, it seems like an easy A for an ice cream shop. We've ordered cakes and other desserts from here in the past, but this was exceptional. We all know that the picture of the item you order never looks even remotely like the item you get....not today. I was handed their Reese's Peanut Butter Cup Sundae and it looked like he took the ad down and handed it to me...down to the perfectly whipped cream. It was absolutely surreal. If you get ice cream from anywhere else, clearly you have never met the owner (Jay?)....and you are not living your best life. Not only were the desserts made perfectly, but he also made combination topping suggestions like a sommelier, Support your local small business owners during these rough times and definitely support this Baskin Robbins. My only regret was not taking a picture....but as delicious as it was you can't blame me. read more

I really liked their chocolate and peanut butter ice cream, but this five-star review is really dedicated to the blue-eyed server there. He was really good to me and my wife and got us some good variety samples to make sure we got the flavor we wanted. All joking aside, one of the more pleasant ice cream experiences I've had. That deserves a five-star rating. read more

1 scoop sundae might as well be the size of a kids scoop now. And for $7? Sad and overpriced.

This location was terrible ran by kids. Because I used my app for a $1.00 discount, they would not give me the receipt with the buy one get one promotion. The young lady had a pile of them tucked under the register as if she where to give them to he customers that accumulated them it would take away from her own check. This is crazy because the I-35 location never does that to me. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

Definitely the worse first experience being at a Baskin and Robbins. The staff was nice and cheerful to the group in front of me even gave the child extra toppings without charge but when I came up the cheerfulness went away. I asked for a banana Royal with nuts, caramel, strawberry topping little did I know that a 6.99 ice cream only comes with ice cream and bananas and 1 topping well they charged me $2 for extra toppings only to drizzle the toppings light as well not even put it on. They charged me $9.68 for ab ice cream in a cup. The presentation was awful and thrown together it had taken every being in me not to ask for my money back. I will never visit another Baskin Robbins again. I'm praying they bring Braums to San Antonio. read more

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I went on Dec 16 at around 8:15 pm and they were putting the last of the chairs on the tables so there was no seating. I asked when they closed and they said 10! We wanted to eat our ice cream inside because it was cold out, but that wasn't an option. Not only that but the door to the bathroom was open and the cleaning chemicals smelled so bad, we wouldn't have been able to eat in there anyway! Never going back. read more

Walked in 5 min. before closing to purchase an oreo sundae. They made me to feel like I wasn't supposed to be there when they were closing. I get it, but if I could have made it earlier I would have. In such a rush, they half prepared my Sunday. The cup was 3/4 filled and she used whipped cream to make it appear it was full. She failed to add the marshmallow until I mentioned it to her. And she should have kept the dab of it she smeared on the whip cream. The six dollar sundae was not worth the time or money. One reason why I am reluctant to go to this particular store. read more

Baskin-Robbins - Botched Oregon Sundae.... - Ice Cream & Frozen Yogurt Near Me - Selma, Texas

Visited this location for the first time. There was two female employees working and were very nice and helpful. Wasn't too busy and will return! read more

A few weeks back I went to an older Baskin Robbins on Nacogdoches and didnt have anything good to say about it. This Baskin Robbins is the one me and my family usually frequent and we were there last night. My youngest son is allergic to cows milk so it was nice to see that they had a few options for him. The rest of us had ice cream and it was nice, quiet and clean. I kind of like that Baskin Robbins hires young kids (teenagers) to run these places. They always seem to be in better moods and usually give my kids free candy or something. We'll definitely keep coming to this one instead of the one on Nacogdoches. read more

I went here because: 1. i love rainbow sherbet 2. ice cream. duhhh The service was great and they were really friendly. It was also clean inside, none of that "there was a 5 year old here 5 minutes ago and everything is now sticky sort of vibe" either! p.s. their cakes in the fridge thing are pretty sweet looking too! read more

ORIGINAL POST:::: We love their drinks! The milkshakes and smoothies are always great! But the last 3 times we have gone they are terrible! They make them wrong. And we always get a strawberry banana smoothie for our daughter and they never are able to make it because the strawberry syrup is frozen solid. Very disappointing. Now we have to find a new location UPDATED POST::: just went in 4 months later from our original post, on Labor Day. We expected them to be busy, and they were. But the manger was amazing! He was training someone with so much patience! Made 3 drinks for us and was passing out samples to everyone! We were very happy with the service! We changed our rating! Thank you! read more

I visited the shop on Bulverde near 1604 and was not impressed at all. There was a new person assisting my granddaughter and me and I don't fault her because she's learning, but half the barrels of ice cream were not labeled and everything on and behind the counters just looked messy. The gentleman advising them didn't seem sure if much himself. The portion of the scoop I got was easily half of the size it used to be so by the time I got a good taste it was gone. I wanted to order a cookie cake for Father's Day and went to the Forum location. 90% improvement. Bur for daily treat I'll stick with Orange Leaf. read more

I would say that he entire team needs coaching on customer service and team building. It was clear that no one wanted to be at work & seemed very inconvieanced by the customers. no smile no nothing. very impersonal and unprofessional . One guy, (kid) behind the counter, was wearing freaking flip flops with socks!! Health and food safety violation. Id say they better step up their game or they will be closing soon if that persists. read more

My husband and I went here just to have a quick desert after out 17th wedding anniversary dinner. The girls were unorganized but nice. We ordered sundae's and they gave the smallest tiny scoop. I used to work for a ice cream shop and was not impressed. I know I don't need a lot of ice cream but seriously it wasn't even a full scoop. Then she proceeded to fill the cup up with whip cream to make it look like there was more in the cup. I will not be coming back here. read more

Went in on a Sunday evening and there were 3 younger girls working behind the counter. I was AMAZED by the customer service. Usually at places like this and with younger staff you feel like you are just bothering them. These girls were so courteous and friendly. When they were slow they picked up extra work, never just standing around. Quite impressive. Good job to whoever is keeping this place operating! read more

Baskin Robbins has always been my favorite ice cream since I was a child. Their staff always friendly and courteous at all locations. Ice cream quality alone I would have naturally given them 5 stars. Based on a recent experience at store # 8250 Agoura Parkway in Selma, Texas (The Forum) I unfortunately have to drop 3 stars based on a experience I had with Jay. THE STORE MANAGER. Several weeks ago I went in with a large order and upon getting home noticed they charged me for something I did not order. I simply wanted it corrected.I called and the young lady who answered apologized, took my information down and said the store manager would be calling me. I never did get my phone call returned. Long story short I finally spoke with the store manager JAY and he was initially apologetic but said he never received a message. He said he could not help me because he never received a message regarding my issue. It was then that I asked to speak with the franchise owner which was refused but did get the corporate number. Jay the store manager ended the call thanking me for not returning to HIS store. Let me add no foul language was used, nor did I raise my voice at him. I simply told him I would be making a review on Yelp and Facebook for sending me away unfairly based off one of his employees not being efficient. He then asked accused me of threatening him lol Okay? Lol Just my experience Sir. That's all. I post reviews for everyone. My first negative review read more

Every year, we visit B-R to order my daughter's birthday cake. This is birthday No. 13, so you know we like this place. This year, we met Jay, and he's doing a great job operating the shop. Great service, and the place is nice and tidy. I also like the listing of calories on the menu. We will be back! read more

Worst experience ever at a Baskin Robbins. The ice cream was old and freezer burned, some of it was melted on top. The employees were rude and didn't want to be there. Spoke with Jay the store manager and was told that the reason they offer samples is for us to make sure the ice cream was fresh before purchasing it, not to make sure we like the flavor. Was refused a refund or replacement and also refused to give us his supervisors name and number. Definetely avoid this place if you do not want to get food poisoning. read more

So it's been a few years since I ventured into a Baskin Robbins and I have to admit, I haven't missed much. Sure, the staff was friendly and and ice cream was good...but how do you compete Cold Stone or Marble Slab Ice Cream? At least the kids enjoyed it! read more

I like this place. They've always been very nice and flexible with my requests. I've always loved Baskin Robbins and will continue to go here! read more

My family and I come here once a week. The people who work here are so nice and friendly and remember us every time we come in. Everything is always clean and the service is excellent. Who doesn't like ice cream any way? read more

Good service, good ice cream BUT the workers touch the ice team cone instead of the paper. Yuck!

I just left this place after craving a malt!! When I arrived I was greeted by a male employee. I didn't order right away because I had to us the restroom. I had to wait because the female employee was in there. I could hear her flush the toilet, but I did not hear her wash her hands!! I used the bathroom and when I came out, guess who was behind the counter wanting to make me a malt---the nasty non-hand washing employee!! My stomach did one flip after another. I was NOT going to let her make me a malt or anything because I knew she hadn't washed her hands after using the bathroom. There's no excuse for her not to exercise proper hand washing techniques--even if there was a sink in another area--she should have washed her hands before leaving the restroom. This is how and why germs are spread from one person to another. She is nasty and I will never go back to that store nor will others that I know!!! read more

I really recommend this Baskin Robbins. I'm not from around here and I felt at home with the service I got. The ice cream is great and the employees are as well ( very kind) . Overall great place. read more

With school coming up I decided to take my two kids for a late night snack. We got here 10 mins till closing which I hate doing cause the staff wants to go home too but even with closing the 3 staff members working were very attentive and super friendly and welcoming. Love this location! Y'all are doing a great job! read more