the bananas were unfortunately frozen so i couldn't get the banana caramel crunch, but it worked in my favor bc i got apple pie a al cold stone and it was delicious! the cashier never stopped having a smile on her face despite the never ending line read more

Cold Stone Creamery - apple pie - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

I love cold stone ice cream! Their signature treats are worth getting since there are a variety of "mix ins" with their ice cream. The Oreo Overload is the way to go! This ice cream shop also has the Rocky Mountain Chocolate Factory. We got the cookies and cream candied apple. They can cut it for you. The staff are friendly! read more

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After dinner tonight, I was stopping by Ulta Beauty and Kohl's for my birthday treats. I looked up dessert on Google maps and saw that Cold Stone Creamery was close by. It's right next to Red Robin. This location has only been open a couple of months and didn't have a Yelp presence so I got it started. I got Dad a scoop of strawberry ice cream in a cup and I had a scoop of coffee ice cream in a cup. There were several chocolate treats in display and this time we didn't buy but good to know for future visits. read more

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Staff was very friendly and inviting the ice cream was delicious and hit the spot. Definitely will be back

We have never been to Cold Stone. Keilah provided amazing customer service and great ice cream. We will definitely be back.

Newly remodeled/reopened Cold Stone creamery. Since the remodel they now offer Rocky Mountain Chocolates as well. Their chocolate covered apples look delicious! They offer a variety of fresh ice cream flavors, plenty of toppings and cone choices. Fridge has grab and go pints, quarts or ice cream cakes for those in a hurry. Staff have always been friendly and quick to offer a sample of any flavor before you commit. Very clean inside with both indoor and outdoor seating. read more

Very clean place and it is run like a tight ship. Everyone is professional and very respectful. They were very nice to hold my jacket that I left there and I appreciate that and the only draw back was my ice cream was not good it had very little flavor and tasted a little watery for it being chocolate ice cream but next time I will try something else read more

Jesse was amazing!! Service was quick and the ice cream was great. he even did the thing where they throw the ice cream into the air and catch it with the cup. incredible read more

Top notch ice cream. Kind kids working the place. The high chair could use a wipe down but I will overlook it for the taste. Plenty of premade cakes to buy. Absolutely forgot how good cold stone is! read more

The last couple of years this place was closed but they seem to have reopened post pandemic. No complaints place was clean and ice cream was good. The menu has remained the same for many years now, would be good if the update it and add new flavors. read more

Cold Stone Creamery - Inside the shop - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

I placed an order for a large ice cream and when I get home, I found out that they did not mix in my toppings. They just rolled a large ball of ice cream around and put it in the container with some of the toppings I asked for to make it look like they mixed it. read more

This location always has smiling first rate customer service and great options. I come here for my cold fix on hot days. I really enjoy the caramel frappe, and coffee ice cream is usually my first choice for scooped in a cone. My second choice is pistachio. Everytime I come here it's usually busy with a line. But the line moves quickly. It's pretty small. But there are a few tables situated around inside and a couple outside on the patio area. The place is always clean and well kept, and I always leave satisfied with service and product. read more

Cold Stone Creamery - Caramel frappe - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

Aiden and Anush were awesome with a busy line of people. Kept their smiles on their faces and help everyone in a timely manner! These guys deserve a raise for sure! Keep up the good work guys! read more

Cold Stone Creamery - two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

A great place to grab a couple of late night treats! The wife and I loved every bit of them! Thanks!

Well I was hopping to have a special flavour. It's over priced for what we have. Too sweet couldn't taste the cheesecake only sugar. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

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This is one of the cleanest Cold Stones in San Antonio that I have been in. There's usually one person in the store manning the register and typically with an extremely long line however they make it work. Cold Stone is a little pricey compared to its counterpart Marble Slab but the ice cream flavors and taste are completely different. The signature creations are typically loaded and taste just like they look. I decided to be different and order the cotton candy ice cream with Oreos and that was the best decision ever. The cotton candy ice cream tasted amazing and not overly sweet. The cashier even offered me a kids waffle cone instead of the regular size one since I didn't want a lot of cone. I would definitely revisit this location for the ice cream and service. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

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The ice cream was the worst ice cream I've ever had it was way harder then it should've been I didn't even finish it when I complained they spit in my ice cream read more

Really good ice cream! However they don't have jimmies, they didn't even know what jimmies are. :-( Everything else was great! Good value, service and selection! read more

Cold Stone Creamery - Strawberry & Chocolate plus chocolate chips and peanuts! - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

Bad customer service.... I just put in an Order # 17411306594271238 today for delivery. Very rude when calling me back on something that they don't have! The lady (maybe ROZA) on the phone literally screaming at me and changing out my flavor ice cream without even asking if it's okie. read more

my girlfriend ordered my birthday cake online and she forgot to add something to the writing. she called the day after she placed the order and asked if they could add it. the lady agreed (mind you this was several days before my birthday). She called again twice since to confirm the change to the cake and even the day before my girlfriend called to remind her. we get there to pick it up day of thinking it would be the updated cake and surprise surprise it was not added. we asked the woman working there and she had attitude in her tone and said she didn't know and that that wasn't what we had put in the order. we inform her we talked to the lady on the phone and she confirmed the change but she said she can't do anything about it and talked in a way that made us want to leave. Rude service and not cheap cake to just brush it off. Never coming here again! read more

This ice cream shop is the worst . Don't ever order cakes from them , they messed up my orders twice on my kids birthdays . I ask for vanilla cake twice and gave me red velvet cake , my kids hate red velvet cake . I feel so bad for my kids on their birthday because they were very excited to eat their cake . Never again will go to this place in my life . read more

Cold Stone is a known brand, so if you like their overly sweet ice cream concoctions in general, you will be happy with this store as well. Staff were friendly and nice, and generous with letting us taste. Kid-friendliness is mixed: they have abundant high chairs, but no changing table in the bathroom. So while overall this place is good, they lose major points for forcing my wife to change our wriggling toddler on their bathroom floor. read more

Walking into any ice cream shop exposes my inner childhood! The place was clean when I walked in and was greeted promptly. I ordered the strawberry ice cream with sprinkles on top of a waffle cone. I really liked how the waffle cone was crunchy and not stale. The ice cream was creamy and not melted/hard when I received it. Overall there really was nothing for me to critique this establishment. read more

Cold Stone Creamery - Strawberry ice cream! - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

Our server was so kind and sweet. I wish I had caught her name. The pricing is about the same as Marble Slab Creamery so affordable. I had their holiday special, pumpkin icecream in a kid sized cone. I highly recommend the pumpkin icecream it was delicious. Cold Stone is in a good location as well. Their cake batter and coffee flavored icecream are delicious as well. I'll have to try what other flavors they have. read more

I ordered on the Cold Stones website on 4/7/23 to be deliver at 7pm. My delivery time kept going up so I called the driver. I spent approximately 10 min trying to direct the driver to my address. The driver just said he can't find it and he will get me a refund. Right after we hung up it stated "delivered". I called the store to address the matter and the first associate I talked to said that they didn't have any delivery orders, and the associate asked me as if it was new to him that you can make orders on the Cold Stone website. The associate said he couldn't give me a refund despite the transaction being processed through their store and that the manager would call me tomorrow. Tomorrow came so I called the store myself. Another associate gave me the run around saying the manger will call me in 15 minutes, manger never called. I called again and finally another associate directed me to a person who said they are the manager. The person claiming to be the manager heard my situation and promised to get my refund, I even asked when could I hear a follow up and she promised to follow up ASAP. Hours later I call again and another associate answers and said the manger isn't here today, I told him I just talked to her this morning and then he hung up in my face. Now the store won't answer my calls. This is worst and most ridiculous customer service I've ever experienced. First I pay for items that I never received from the store and now the store won't even answer my calls to resolve anything. It's unbelievable that you have people working at this store who have no issues bold face lying to costumers and hanging up in their face . The employees also refused to state their name. I'm happy we didn't receive the ice cream because I would never won't to eat anything from anyone with such low integrity, god knows what other type of fraudulent activity they are doing. I'll be filing a dispute for fraud and contacting corporate. Hopefully corporate actually cares about costumer service and the associates that have played apart in this are handled accordingly. read more

Cold Stone Creamery - Online order - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

My new favorite place for my mudpie mojo fix. I've been twice and am stunned how quickly I get my yummy treat. I'm also excited about their cinnamon ice cream--it's so good!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

Same girls work and again no complaints. They love their job. Great employees. The two young ladies working made some of the best suggestions after having a horrible dinner at red Robin next door. They both had smiles and even made me smile!! Thank you!! read more

This place is always a slam dunk in my book! All the ones in Austin closed down, so whenever we are in other cities we Google Coldstone! I always get cake batter with almonds in a waffle bowl like it size! Worth every calorie! Best ice cream on the planet! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

I love cold stone ice cream but this location is a little slow. There were three workers behind the counter two were hiding behind close doors and the other one was the only person taking orders from the customers. read more

This is the best ice cream in town hands-down!!! The workers are extremely nice&helpful. Corinne gets 5 stars from me, it's so refreshing to have someone talk to you w/ a smile and help you out! She made a super fudgeee chocolate that was excellent!! read more

It's hard to really explain ALL flavors they have here because they're delicious. I'll give you the usual that I tend to get when I visit. I usually go for Cream Cheese Ice Cream mixed with strawberries, graham cracker pieces and oreos. It tastes like a heavenly oreos cheesecake. Another mixture I get is coffee ice cream mixed with graham cracker pieces and marshmallows. Lastly my fave is vanilla mixed with yellow cake pieces and rainbow sprinkles inside a chocolate dipped ice cream cone. However, I haven't found a flavor I haven't liked there but these 3 concoctions are my go to flavors. Today, my hubby and I had some company so we decided to go a different route and grab a Cookie Dough Ice Cream Cake and Sweet Cream Cupcakes. Deliciousness! Now I know that if I ever need to buy an ice cream cake, I would definitely place an order for one. Check them out! read more

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Excellent service very customer service oriented staff. Wide selection of ice cream options and creative ideas for unique flavors. Very cleans and quaint. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

The ice cream was delicious. The three workers were all very nice, polite and helpful. A pleasant trip that we would return any time for. Thanks! read more

The ice cream was definitely to rich in favor. They also do not have regular flavors of ice cream. The shop is very dirty and the lines are always to long here. If your in a rush and want to stop in really fast to grab an ice cone; Skip this place and go to sonic. read more

The ice cream and service were good but the place was filthy. I can understand sticky tables and doors during busy times but the floors and baseboards have obviously been neglected for months at least. The toilets were scary dirty. I'm assuming there was no management there this evening because the entire time we were there three teenagers (not employees or customers) were standing at the counter visiting with the employees who were working. The employees never stopped working to visit but it was distracting to us as we had no choice but to listen while ordering and sitting to eat. I am uploading pictures of some of the filth. read more

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Very friendly staff members with fast service. Lines seem long when you walk in but the workers take care for them FAST. read more

Cold Stone Creamery - Oreo overload time. - Ice Cream & Frozen Yogurt Near Me - San Antonio, Texas

First time ever at a Cold Stone and it was wonderful! Clean facilities, great tasting shake, and awesome service (Corinne was the happiest, sweetest person!). Will definitely want to come back again. read more

Honestly it's hard to write a bad review here because I've been coming here for two years and have always had a great experience, extremely friendly and competent staff. This time there is new staff and they are absolutely clueless. I don't want to rant about them here but if management monitors this I'd suggest they drop by for a surprise visit and see how they appreciate their service read more

This was our first visit (but definitely won't be our last!!). The staff was so patient and knowledgeable, they helped all four of the kiddos I had with me and myself find the perfect ice cream for us. The ice cream was so smooth and flavorful. The lobby was clean and the bathrooms were immaculate. I would definitely recommend this place to anyone who loves ice cream, shakes and cookies. read more

Crystal and Kayleen were hands down the best cold stone workers I have ever met! There energy was infectious!!! They were happy greeted us when we came in and had the absolute best attitude! We will definitely come back to this cold stone because of these amazing ladies! read more