Cancel

    Open app

    Search

    Cold Stone Creamery

    2.2 (83 reviews)
    Open 12:00 pm - 9:00 PM

    Order Cold Stone Creamery Takeout or Delivery

    Cold Stone Creamery Photos

    More like Cold Stone Creamery

    Recommended Reviews - Cold Stone Creamery

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Kat A.

    It's 924. Is your phone broken. Ordered via uber eats and no update. Will be avoiding this place with lack of response.

    12 people in front of us and the line was out the door
    Monique C.

    Our recent visit to Cold Stone Creamery was definitely memorable--but not for the reasons you'd expect. The wait time was insane, with a line of about 20 people and only one young man working behind the counter. It was clear the store was severely understaffed, and yet, that single employee handled it all with patience, kindness, and a genuinely sweet attitude. He never once showed frustration, even though most people in his position would have been overwhelmed or in a terrible mood. I wish I had gotten his name ! While we were impressed by his work ethic and positivity, it's disappointing to see a company put that kind of pressure on one individual. Cold Stone needs to treat its workers better--this young man deserves support, not to be left on his own in a packed store. Mind you he was MAYBE 17-18 years old. All the credit goes to him for holding it together with a smile. ( there was another girl but she didn't help him she was on the to go orders) . Cold stone do better

    Ordered a custom cake on Sunday to be picked up Wednesday at noon, was not ready. I was offered another cake that was not made the same way as a replacement. I asked can they have it ready by Thursday at noon and they said ok. (This is not the first time this has happened) Went Thursday and the cake was ready, no sorry, discount anything for me having to drive back out and pick it up. They did say they would talk to the manger so I was thankful for that. I did not inspect the cake because I didn't think anything would be wrong with it.... I pulled the cake out of freezer to get it ready and noticed the side was a little off and there was no frosting around the bottom. After cutting it I noticed the cake on the bottom was broken and missing pieces. Called to talk to a manager and got someone that said "the manager is not in but I'm like the manager here now" ... I tried to explain what was wrong and wouldn't even let me talk..

    Absolutely unacceptable experience. I ordered three ice creams today through DoorDash, and only ONE was correct. Another was technically the right flavor, but they put a medium in a large cup--seriously? That's flat-out dishonest. And the third? Missing a $4 waffle cone AND $4 worth of mix-ins. Eight dollars just gone. I had to call DoorDash support because I was fuming. Cold Stone used to be a place I loved--a place full of good memories. I wanted to share that with my kids today. Instead, we were served nothing but disappointment. Cold Stone has completely gone downhill. The lack of care, the dishonesty, and the quality control (or lack thereof) make it clear they just don't care about customers anymore. Do better--or don't bother at all.

    Broken plastic pieces

    My daughter came home with her smoothie and there were broken plastic shards in her drink. She noticed it there but didn't want to say anything. This is unacceptable. She says the service was very slow and the bathroom door wouldn't close.

    22 flavors
    Paul P.

    The selection here is awesome, I counted 22 flavors, including both ice cream at at least one yogurt flavor. There are many toppings available to complement your treat, including pecans, peanuts, and a selection of candy bar chunks and sprinkles. They are short handed today (a sign says 'now hiring') so we were waiting a while. One person both made the treats and rang it up on the register. But they apologized and were nice.

    Peanut Butter Cup Perfection in a waffle cup.
    Anthony H.

    I have always loved Cold Stone. I just outgrew it because I worked there as a kid and ate the ice cream all the time. The ice cream is always spot on. They could improve the scenery better by making sure the tables are wiped down. They were kinda dirty and had remnants of ice cream drippings. Nothing crazy, but I know that for myself, dirty tables ruin the moment. Still love the place though.

    Came in late when closing but very polite and wasn't rude , preciate the workers :)))))

    Long line and one person pushing ice cream out and cashing people out.
    Mike V.

    This place has everything you don't want long lines, one person making ice cream and cashing people out and no one with a clue how to manage the chaos. 20 people in line and literally 3 people "working" but it's really one person making ice cream and checking people out. The other is mopping the back, 20 mins of mopping a 10' spot. Third disappeared to the back and was never found again. If the ice cream wasn't so good and how sorry I felt for the one person really working I would give this place a one. Any one noticed Baskin Robbins is making a push in the city. Think it's time to change ice cream parlors for me.

    I don't have blonde hair

    See all

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Went to get dessert at 9:29 and their doors are locked. Very poor service, never had an experience like that.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Samuel G.
    101
    29
    9

    11 months ago

    Every time I come here, the line is long and they only have one employee working. Takes forever to get anything.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    The overall enviroment of the store is nice and soothing. My server Nicholas greeted me with a warm welcome and amazing customer service !

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul P.
    108
    947
    3600

    6 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Jae J.
    0
    26
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Business owner information

    Photo of Cold Stone Creamery L.

    Cold Stone Creamery L.

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Cold Stone Creamery L.

    Cold Stone Creamery L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mike V.
    28
    25
    55

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Cold Stone Creamery L.

    Cold Stone Creamery L.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ema P.
    519
    683
    2813

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M D.
    0
    101
    8

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Dee L.
    0
    16
    1

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of L S.
    0
    5
    0

    4 years ago

    Business owner information

    Photo of Cold Stone Creamery L.

    Cold Stone Creamery L.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Rosie J.
    66
    51
    20

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    8 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Cold Stone Creamery Reviews in Other Languages

    Ask the Community - Cold Stone Creamery

    Emily’s cake house

    Emily’s cake house

    3.3(4 reviews)
    3.9 mi

    After researching different cake places and reading all the 5 star reviews I was excited to order…read moremy son's baby shower cake. Sent 2 pictures of how I wanted cake and supplied all the decorations to go on cake. When picked up cake it was a whole different color. Needless to say I was appalled. Attempted to communicate with the owner of Emily's Cakehouse and she dismissed all of my concerns and proceeded to say she chose that color because she thought it looked better. Cake was yellow gold! The cake was $300 and offered me no resolution or compensation. This cake did not go with any of my baby shower decor. The owners response was "it must be your first time ordering a cake cause I worked hard and you can take it or leave it." Not once did she attempt to communicate with me and ask me if she had any questions.

    I hate to leave this review, but I'm so upset. I ordered a cake for my daughter's 1st birthday and…read moreit was lovely. I decided to order again for her 4th birthday and I was quite a price that had increased by 50%. I was shocked by the price, but I understand that inflation has impacted us all. I knew that we were satisfied with the service before, so I was ok playing $180. When we picked the cake up, we noticed that it was collapsing, but thankfully it made it until the birthday party. She also told me (at pickup and not before) that she made the Afro puffs out of styrofoam. Why would you put styrofoam on an almost $200 cake. At that point there was nothing I could do, it was already done. When it came time to serve the cake, my hands were dyed black from having to remove the styrofoam and it peeled off half of the top layer of icing. We started to eat the cake and my husband came to me and whispered that he had a long hair in his slice. I later had two other guests mention that they had hair in their slice. I was absolutely mortified and infuriated. I sent a respectful message with pictures to the owner/decorator and her solution was to offer a free cake for the next time I needed one. Umm...no thank you! This cake was inedible due to the hair. It's like playing Russian Roulette with each slice. Like I said, inflation has affected us all, and we spent quite a bit to have a cake of such poor quality.

    Photos
    Emily’s cake house - This is one of the three hairs.

    This is one of the three hairs.

    Emily’s cake house
    Emily’s cake house - Inspiration photo/actual cake

    See all

    Inspiration photo/actual cake

    Cold Stone Creamery - icecream - Updated May 2026

    Loading...
    Loading...
    Loading...