I have been purposefully avoiding this place for years to support other boba shops. While at the mall, I had an overwhelming craving for boba and finally caved in to trying this place out. It's not bad. Their menu is unique and interesting. A bit pricier than other boba places in the area but they need to be able to pay for their lease somehow right? I've visited twice over a week and service was ok both times. I like their self-serve kiosks as I like to limit my interactions with people as much as possible. I'm not opposed to patronizing here but I would rather support my favorite boba shops in the area first. They are located in the food court. As busy as it can get, they serve up drinks in a reasonable time. read more

I am never the one to write a bad review but today really went over the line. We waited on line for over 20 minutes for them to finish "restocking" a total of 4 employees and this small mall location not even acknowledging the long line of customers. When they started taking orders again the cash option was not available asking customers to make their orders using their tablets. Still being patient I placed my order (4 drinks in total) using the tablet and paid with a card only to call me a minute later to tell me they were out of stock of everything I wanted in my order. All I could request was a refund back. Unfriendly staff, bad service and definitely never spending a dime at this location again. read more

Earlier this week, I went to Boba Tea Company in the Arrowhead Mall. Yousef, the employee working, knew the young man in front of me. Yousef then stopped taking my order to then call one of his buddies a racial slur. I took offense to that due to my husband being a man of color, along with my daughter. The service was appalling. Please get this fixed immediately. I do NOT want to see this young man working next time I'm at the mall. read more

I was out running errands and got excited when I saw a young lady with a boba tea cup. I have been craving boba tea for sometime and saw they had boba tea at the mall. Bonus! Found the large kiosk on the 2nd floor near the food court. I wanted something a bit sweet with some caffeine so opted to order thai iced tea with boba. I asked to have it half sweetened which was great but the boba was a disappointment. It was a huge blob and I struggled to enjoy the boba part. Sigh...On to my search for boba in the Valley. read more

Boba Tea Company - Bubble Tea Near Me - Glendale, Arizona

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I was really craving a boba since the location in Scottsdale was out of boba last night. I stopped here on my travels today and braced going into the mall to cure my craving. My biggest complaint is that the staff didn't know the calories for the low calorie options. To me if you have healthier options (or not healthy options), the calories should be listed. I got a low calorie mango tango with regular boba light ice. It was good except the boba were hot for some reason. I've never experienced that before. The taste of the tea was very syrupy yet it tasted good. Overall, the price and size is right and it's good for calming a craving. read more

Boba Tea Company - Mango tango - Bubble Tea Near Me - Glendale, Arizona

I loved these 2 workers that helped me out tonight with my drink. They were very patient and I even got their names! Max and Gloria they were amazing! read more

I'm always down to try and new Boba Spot so when I saw this location and I'd never been we looked over the menu and waited in line. I'm trying to cut beck on sugar , bummer I know... I saw the Bucknaked and it sounded good while son got the cosmo with popping boba . Service was ok, but not anything to write home about. It's in the middle of the food court. We were given a number and waited for it to be called. Our drinks were ready pretty quick. I was not a fan of mine at all. I didn't realize until I drank it that it was lightly carbonated. My bad for not seeing that above the drink. My son loved his and drank it in seconds ha ha. I couldn't leave empty handed so I went and tickle me drink, much better. All in all pretty good stop. I'd come again to try other flavors. read more

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Very disappointed, Blue Haired worker would not even look at us or talk to us. We ordered on the tablet but the order was still wrong. No Boba and no Whipped Cream even though ordered on the tablet. It was a special treat for my Niece's birthday.:( I wouldn't usually call out an appearance but want to identify this worker for management to perhaps have a chat. I visit another shop in Chandler, they will talk will answer questions and look at you. The product itself is one of my favorites. read more

After finishing up some shopping at Arrowhead Mall, I noticed the line was less crazy at Boba Tea then it was at Starbucks downstairs, so I headed over here for a Thai Iced Tea. Sadly, they were out of that, and a good chunk of the menu - including specialty popping boba. I didn't know until after I waited in line and got to the cashier. It would have been nice to maybe tape over the options that weren't available on the large menu displayed in the front. I was committed to my choice at that point and asked the cashier - who was sweet and patient and keeping the line moving - for a recommendation and she suggested Palm Peach. So I went with that, blended with classic boba. It's pretty good, tropical and creamy. And it was nice to get boba pearls at all with the current shortage. The line moved quickly and the girls behind the counter were friendly. I hope they have some chai or Thai iced options next time, but I would try them again. read more

Our family always stops here for a Boba drink when visiting the mall. Sony drink combinations. I like how transparent the menu is and how you can see every flavor they put into each drink. The names of the drinks as so much fun. My favorite part are thr names of the add-ons like nunus, gobis and Boba. Ordering the drin by name with the add-ons is such fun to say. Popping the seal of the cup with the giant Boba friendly straw is so satisfying. We usually take off the seal for our little ones to drink so they don't suck up the add-ons in the straw unexpectedly and choke on them. They had a few sips from. The straw today like big girls, but cracked the seal in the end to fish for the goodies at the bottom with a spoon. Fast friendly service all the time. read more

Boba Tea Company - Bubble Tea Near Me - Glendale, Arizona

I WANT MY MONEY BACK!! Tonight after a long shift at the mall i thought i would stop by the Boba Tea Company before i went home.. i got a berry sexy, large, with green apple popping boba, and added coconut jelly. I then was offered it the choice to make it fizzy so i said "sure!" after getting it literally less than a minute later (made with no care and sloppily) i tasted it and it tasted just like straight soda water. No tea taste or any berry flavor. Don't waste $8.00 on a cup of soda water with 10 boba pearls in it.. read more

Boba Tea Company - gross - Bubble Tea Near Me - Glendale, Arizona

Can't go wrong with BOBA tea. Well...maybe you can go wrong, but not at this place. No lines here. Service was friendly. He had the patience to wait for our decisions. Its hard to decide when there are so many choices of tea to choose from. Finally picked our 2. Service was fast. Mmmmmm...so good. The boba balls or whatever you call them were really unique. They were infused with fruity liquids so when you chewed on them... they would pop in your mouth and you'd get a blast of sweet fruit on your tastebuds. Never had that kind of boba tea before. Worth a new taste adventure. read more

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The boba is great but every time we go there is never any cold foam and the cold foam makes the boba extra good. Every time the girl with blue hair is there they never have any which means they never make more. read more

The pearls were so soft. So glad I tried this place! When I visit AZ again, I'll have to stop by haha

My friend and I were hanging out at this mall, after we walked around the mall, we got thirsty and we saw this boba kiosk in the middle of the food court. Of course I was excited, I don't think I've been to this mall before, so I didn't know this mall has boba tea. We looked at the menu and oh boy, I'm glad there was a guy waiting for his drink and talking to the girl about stuff so I had more time to look at the menu, thanks dude. The menu though, they are so confusing? I've never gotten so confused to order boba tea but today it happened. I am not a big fan of "fruity" tea type of thing when it comes to boba, I like my boba tea sweet, milky and creamy. But they don't even have what we usually find at other boba places which is the Classic milk tea. But the girl was nice, I did ask her if they have a menu that's close to classic milk tea flavor? She said the flavor that is close to classic milk tea would be Jazzie (dark brown sugar-cream-golden tea) but my friend ordered Jazzie before and she said it tasted more like coffee to her rather than brown sugar. So I ended up order Geisha (matcha milk tea). Honestly, I do like the boba here, it's sweet and chewy. The Geisha tasted just like Matcha (duh), but I also tasted "jasmine tea". So, it's like Jasmine tea + Matcha, it wasn't bad though. I gave 3 stars because of the price and the confusing menu. It was $5.45 for medium (more like small to me)... I can get a large cup at other boba places with that price. Well, if I go to this mall again, I will try their other menu but I don't see myself go to this mall just to get the boba. ps. I laughed when I look at their gift card, it's called Suckbucks and they also have a Thank You sign that says THANK YOU FOR SUCKING. I was like wait what did I read it wrong or... LMAO read more

Boba Tea Company - Geisha (matcha milk tea) - Bubble Tea Near Me - Glendale, Arizona

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Boba was delicious but service was horrible I feel bad for them being understaffed but no need to yell at customers and cuss out loud at your job. read more

Boba Tea company! What can i say about them?! BTC, at Scottsdale Fashion Square Mall was the place i ever tried boba!!! It's been an amazing adventure ever since!!! BTC isn't the best or my most favorite boba place ive ever had, buuuuuut they are my first, so for that reason, they will ALWAYS HOLD AN EXTRA SPECIAL PLACE IN MY MY BOBALICIOUS HEART!!! ;) To me, BTC can best be described as the Starbuck's of the Boba world!!! While the little hole-in-the-wall, mom and pop boba shops are always the best and most authentic and exciting, BTC is there for you most conveniently when other boba places aren't! They are always solid and very good, just not mind-blowingly, amazingly good!!!! My favorite drink of all time with them is the crush! So refreshing in its citrusy goodness!!! This location is a little obnoxious about people wearing their mask the right way...jus sayin read more

Takes about 22 mins to order and get tea. There was only 2 people in front of me, I asked if she could out out less sweetener in it and she didn't read more

Product AMAZING. Girl who works there hates life. She didn't say a word to us looks like she didn't want to come to work today. She didn't smile or whisper a word except to say they didn't have receipt paper which I had to say what twice for her to repeat. Smile u might get more than the change that was in ur tip jar. read more

If you like mushy boba go here. And our drinks were forgotten, we were waiting forever and the 2 girls working were very rude about it.

Sadie is the best here! If you ever need any drink recommendation ask her and she will hook it up! They're always so nice and friendly and the drinks taste amazing! Definitely recommend 10/10!!! read more

I don't even know the same of the drink that I got. But I will tell you one thing. I will definitely go back to try something else with how good this is. I ordered my drink and got it within minutes. Keep in mind I did order during the week. Weekends I'm sure are super busy read more

Boba Tea Company - There's delicious pineapple in there!! - Bubble Tea Near Me - Glendale, Arizona

First time here, we came to the mall, and I saw the stand. The gal was polite and explained the drinks, I asked her to recommend her favorite and she recommended the Tara tea, it was good. We ordered 2 small drinks, it came out to, over $12. It seemed very expensive for the small size. I recommend this place, just be aware it's expensive. read more

A very disappointing experience. The boba is too soft for my taste and my drink was very bland. Also, the menu is confusing. Spend your money elsewhere. read more

The best boba I have had in a long time! The thing I despise at the other places is that they blend the tea with the powdered flavoring making it frothy. I love mine over ice with flavors. This place is amazing! read more

Boba Tea Company - Drinking the best boba ever. - Bubble Tea Near Me - Glendale, Arizona

This place is fun and their drinks are yummy. I'm not a boba expert by any means so they all taste good to me! However.......the customer service is lacking big time! I mean, do these employees know how to speak? The guy who rang us up literally said NOTHING!!! I'm thinking maybe he was a robot and didn't understand that human beings communicate by speaking. Who knows? But don't put a freakin tip jar out if you're going to be rude. read more

They are by the food court. The costumer service was amazing and the people working there seemed so nice. The cashier asks you a series of questions when you go to order after you tell her your drink and she's very fast but also has a great attitude about it. I got the "candy baby" blended with the strawberry poppers and I loved it the girls made it fast and the place was very clean. I will be coming back again! read more

Well, service here is terrible. Literally stood here 10 min and haven't been acknowledged. People understand if you are busy but a quick acknowledgement goes a long way even if you cant get to them right away. Tea was terrible. Dont even waste your money. read more

I absolutely love the gobi here, it's so refreshing and sweet - quite frankly, it's the best I've ever had! BUT today I drove here just to get this tea (and it's not a quick drive from my work) and the kiosk was CLOSED. No sign, no posting online, nothing. The menu sign was even turned off and it was deserted. Other customers came up while I was standing there dumbfounded, and they were just as confused as I was. It's probably not the best business model to be closed during business hours. I definitely recommend the tea here, but will be going to one of the other locations, assuming they're even open. read more

My daughter and I will always come here when we're in the area. We love the boba here and drinks that we order. Jacob is great, he's very cheerful and welcoming. I've never had bad experience here EXCEPT that 1 time with a lady (didn't get her name), who did not smile at all and was pouring only half the scoop of boba instead of the full scoop which was disappointing, since i ordered 4 scoops and was excited about it. It was a let down. But overall, I would still give this place a 5 star rating as most of the employees and the drinks deserve it. I hope they keep it up..(and that lady would smile more and give more boba) read more

Boba Tea Company - Bubble Tea Near Me - Glendale, Arizona

This place is not good, and don't understand all the traffic it gets. Can not taste the boba, way to many chunks of ice. Strawberry banana taste like bubblegum. Tea? I didn't taste any of that. If you want boba tea go anywhere but here. read more

It is Sunday, busy day. 2 girls behind counter 1 young girl nice, trying her hardest to take care of line and make drinks. The 2nd one with half blonde half black hair hiding behind glass washing the blenders as the first girl is making drinks. And a line to Panera bread. read more

So my friend and I were hanging out at arrowhead yesterday (Sunday) and we got food just before the mall was closing. After eating, I noticed the lights at the Boba counter were still on so I thought they were still open. There were no signs or indications that it was already closed, and this girl was standing at the counter as of ready to take an order. So as I was approaching, she was looking at me and when I was about to open my mouth to ask a question, she jumped in to say they were closed. To that I say, make it obvious and step away from the counter... Anyway, I thought I'd still ask her "what would you recommend?".. her response.. "uhhh for what?" The first thing in my head was 'did I come here to buy a zebra or boba?.. I can't remember '... so I said "for boba! Can you recommend any flavors or know which ones have been people's favorites?" Her: "welll that depends on what you like. You can look at the menu and see which flavor you'd prefer like vanilla and blah, blah.." at which point I checked out. Plus I was staring at that menu for like 10mins before all this and still wasn't sure what I was looking at since there was too much and such odd combinations of fruit flavor that usually wouldn't be my forte. So I asked: "just curious do you by chance use any floral flavors?" Her: "floral?????? " Me: "yeah.. you have a drink called Honeysuckle, but the description doesn't show honeysuckle flavor in it so I'm curious" Her: "ummm oh you mean like flowers?" Me: ‍‍‍‍ "yeah like lavender?" Her: *laughing condescendingly* "haha I mean I can go outside and grab some off a bush for you but.... also doesn't lavender make you tired" My friend and I: "no, it soothes and calms you from stress, so it helps you to be able to sleep as one example, and it helps all sorts of things but it doesn't put you to sleep.." the whole time she's looking at us with this face of 'stop trying to school me, I know what I'm talking about'... like why is it so hard for this girl to have a normal conversation with someone. Anyway.. My friend: "if you guys have any say in the matter, suggest to add lavender to the list because lavender lemonade is THE best. There's a cute place in old town Scottsdale that serves exotic flavors and this is surprisingly refreshing! You should try it!!" She gave us this look like we fell off of a different planet and handed us their little menu to take with us, which I tossed in the trash. All this to say that I will never actually order anything there. How is this girl employed at a boba place and doesn't know anything about boba, or proper customer service for that matter. I honestly wish she was more cultured in that area, but the thing that irked me the most is how condescending her face, glances, and tone were.. and telling me she can run out to get some off a bush outside in the most ironic way, my head was going to explode. How dare she talk to me that way, also being way younger than me, that's incredibly rude and immature. If she was trying to make a joke, I'd suggest a different one. However, at that point I let my friend do some of the talking cuz I wasn't sure what I was going to say. Clearly this is not the right boba place I'm looking for. I'd rather drive all the way to Rúze cake house in Scottsdale than experience anything this place has to offer. read more

So the reason I gave 1 star is because the service is extremely slow! there is always a line at this place, not because it taste good, but because there are inexperienced workers working here. I don't remember the guys name but it was my turn in line and he said "don't worry my buddy will take care of you." and then he just took off his apron and left the shop. He left the shop with a massive line behind and went who knows where, and left one person to take about 12 people's order. Talk about zero customer service!! The girl with long black hair ( I don't know her name) is so slow to make the drinks, she was often seen hiding behind the machines on her phone & then out of no where she left the store also. So two people left (white male w black hair & female with black hair) one person to make the drinks and take the order, I felt sorry for the guy because 1. he looked sick because he kept rubbing his nose (yuck) after he touched money and then would go make the drinks & did that one by one. I got the Thai tea which tasted like milk & water. Gross. My husband got some strawberry drink. That one was pretty good & sweet. Hopefully management sees this and can hire customer friendly / customer smart employees who can do what Starbucks can do in half the time. read more

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I really loved this place I got the "tara" Alex the cashier recommended it to me and I told her i'm not a big fan about the regular boba and she recommended the popping boba or what they call the gobies and I ABSOLUTELY LOVED it the girls who made the drink as well was amazing and sweet. 10/10 amazing read more

One of the workers was actively making drinks with blood running down the side of her face. Blood. Wouldn't recommend.

First the good news - the boba tea here is excellent. Probably the best boba I've ever had. It's craveable. But the bad news is that they are so understaffed and slow. The wait is painful, especially on weekends. Hire some people Boba Tea Company!!! Come on already!! read more

Boba tea is delicious but it felt like we wait in line for what felt like centuries. And the line kept growing. I don't understand how they have 3 registers and only two employees while 1 is cleaning all the blenders and the other is at 1 register and making the boba. If they hired 1 or 2 more people during the busy summer weekends it would make the line move a lot faster for people to enjoy their boba. 3 stars for good boba but long wait. read more

Their drinks are ok but boba is tasty. Only come back for that reason. The girl was literally texting for 6 minutes before I finally asked if she will take my order. Without apologizing she went and to my order. She was just rude. They need to hire normal people here. read more

Terrible customer service. Not only was the girl who took the order rude but she was so slow making the drinks. (And its not like this girl was working alone there was another girl with her, both were just really slow) Waited so long in the line probably 20 minutes and when the drink was finally made it was horrible. The boba was melted and the tea didnt taste right. Highly disappointed and will not get boba from this place again read more