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I've been with Bob Souza for at least over 20 years and his father before him! Great honest service.

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Ask the Community - Bob Souza, Jr

Review Highlights - Bob Souza, Jr

“I used to have another Allstate agent in the past before I switched to this agency - what a huge difference!”

Mentioned in 4 reviews

Read more highlights

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Next Level Insurance - Kerry Nelson

Next Level Insurance

(23 reviews)

Granada Hills

Kerry from Nextlevel Insurance is AWESOME ! He knows the…read moreins and outs of the insurance business and can definitely find you the best deal out there that will match your budget. The most important aspect is his honesty and his availability to help you as quick a possible. I found my agent for life !! Thank you, Jesse

I have been a client of Next Level Insurance for three years, working directly with Kerry Nelson. I…read moreinformed him that my household income had changed and trusted that my insurance plan would be adjusted accordingly. Unfortunately, he failed to make the necessary updates, which resulted in me being charged double for my coverage. When I called to explain the situation and let him know that I am a single mother experiencing financial hardship, his response was extremely unprofessional. Instead of offering assistance or taking accountability, he told me to call the 1-800 number and then blocked my phone number, effectively cutting off communication. This experience was disappointing and stressful, especially given our long-standing client relationship. I expected professionalism, transparency, and support--none of which were provided. I would strongly caution others to ensure their coverage changes are properly handled and documented. UPDATE - He is saying I am crazy but can not give proof he has sent zero proof updating rate after I sent him income proof. What kind of insurance broker calls his clients crazy. The emails are not rude. He is racist , mean , and if you read his Glassdoor feedback he may have a issue with women. I am going to BBB , Insurance board , and state.

Tovmasyan Agency - Allstate

Tovmasyan Agency - Allstate

(21 reviews)

Granada Hills

What can I say but I am super grateful to Valerie, Steve and the whole team at Cedani Allstate for…read moretheir top notch service and super quick response to all my insurance situations. I have been an Allstate customer for over 10 years, and have never found more competent agents or better customer service. Valerie works hard to ensure I have a competitive rate and explains the policies very clearly so I understand what all the fine print means. That's why I've been a customer for so long, and have referred numerous friends and family her way. This is a tough industry to find great agents, many people just go for the cheapest policies with no name carriers- that is- until they have an accident or try to submit a claim. Then you realize you get what you pay for! That's not a risk I'm willing to take in Southern CA. I can't even imagine having to deal with an 800 number in the middle of a crises. I don't even worry about it, Steve and the team are only a phone call away! I also have my rental insurance through Cedani, they offered a very competitive package when I included it along with my auto policy. Our kids will be getting their licenses soon too, so I feel lucky to have such a solid relationship with this office. I am just so sorry it took me this long to write a well-deserved review for them! Thanks Cedani Allstate for all the years of great service!

Was quick and efficient to get me my auto insurance quote. Steve stuck to his word and delivered…read moreeverything he promised.

Farmers Insurance - Zachary Schneiderman

Farmers Insurance - Zachary Schneiderman

(84 reviews)

Granada Hills

Alright folks, this insurance office has given me the best customer service bar none. I previously…read morehad insurance with State Farm, previous to that I had Lemonade. I switched from Lemonade to State Farm after I found out that they could not offer earthquake insurance for my rental policy. I switched to State Farm figuring that I could get both here. I got a quote online and the agent was someone I knew personally from my youth. I paid for more than I needed figuring that more coverage was better than less and that was that. Enter Farmer's Insurance and Sarah. Sarah went into detail as to what State Farm did and did not cover. I was overpaying for a policy that would cover the value of my items today, not what it would ACTUALLY cost to replace them. So even if I bought that couch brand new, I would be SOOL and get pennies on the dollar. She also let me know that they offer policies for people who don't own cars but rent them on a regular basis which I do. She went over and above to find me every discount (she went in detail with my credit card company which offered CDW and saved me money there). She saw the rental insurance I was using from the rental company really didn't cover me, only the vehicle. I was shocked that I was essentially driving naked and an accident is not a good time to find out. She combined the policies and therefore wasn't paying an outrageous amount for the policies together. Sarah essentially showed me the value I was receiving if I went with them. I felt safer and better understood what I actually purchased instead of just guessing and hoping I was covered. I know for a fact what is and is not covered. Thank you for the free education Sarah as well as the great coverage. Bravo!

Have to agree with a few of this post regarding no customer service as far as returned emails or…read morecalls. What "irks" me is that I spent my time on their web site filling out all the info for a renewal questionnaire and no response at all. I call 3 days later and the fellow that finally answers tells me he will have an agent call me before the end of the day....Here we are, 1 week later and all I hear are "crickets". Hate to see what kind of service I get if I have a claim..

Bob Souza, Jr - homeinsurance - Updated October 2026

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