My family was referred to Laine at Paratus Insurance for auto, home, and umbrella policies. As we shopped around, Laine stood out as the most responsive, helpful, and prompt. As our relationship with Paratus kept on, we've found Laine to be consistently responsive and helpful. She offers a rare form of customer service. Not only is she attentive when we reach out, but she advocates on our behalf - especially when the insurance markets are tough. If you're looking for an insurance agent who can truly represent your best interest, partner professionally, and educate you along the way - Laine and Paratus should be top on your list! read more

We were referred to Laine and couldn't be happier. She goes above and beyond and is always there to help. She makes the whole process so simple. read more

A+ customer service. Always there for any questions and genuinely cares about the client. Great prices and quick quotes. read more

Paratus Insurance Services - Thank you so much. - Home & Rental Insurance Near Me - Granada Hills, California

I spoke with Janine who was helping me shop for auto insurance options and she was beyond informative! At the end of the phone call, she candidly told me that my current family rate was better than what she could offer individually as well as gave me a direction on what other insurance providers to look into. She also spent extra time to help me understand my coverage options based on my current needs and told me I can call back anytime for advice (even though they wouldn't be my insurer). It's rare you find businesses like this nowadays. FYI they are non-captive but they primarily recommend Mercury to individuals with an overall good driving record. Very thankful for her time - thanks, Janine! read more

Thank you Paratus Insurance for providing my insurance. I've been a customer for the past year and have greatly appreciated the coverage. I would absolutely recommend you to anyone looking for a fantastic insurance team. Good people, especially Laine! read more

I really am not an insurance pro and that's why I hired one. Laine is the best full service agent in the industry. This is why for many years now I have entrusted her with all of our insurance needs for our household and my Father-in-law & Mother-in-law's household as well. She has taken care of my in-laws as if she were setting up policies for her own parent's. When our daughter had her accident a few years ago Laine and her office took incredible care of her and of us during that process. When our truck was stolen earlier this year Laine kept tabs on the situation daily until we had a full resolution and payment. I fully recommend Paratus Insurance. read more

Paratus insurance has been serving me for years now with professional, courteous service that is handled by their staff that are available anytime you have questions or concerns. Not 20 auto attendant menus to punch through before you talk to a person. great service and pricing that none of the competition could offer me. i am a decent driver with not the most complicated insurance needs but I feel very thoroughly covered and informed of how insurance works from their staff. ive taken what i learned from laine to even my own elders and coworkers; it is surprising how much of insurance is misunderstood even by those who have paid it for decades! always best to go with a family owned American business. looking for every opportunity to add more vehicles and hopefully soon, a house, to their coverage. read more

If you want to work with insurance agency that truly cares about their clients, this is The place to go! Lanie and her associates are absolutely amazing and I can't speak highly enough of them!!!!!! Their policies and service are top notch and read more

Laine is amazing! She has been extremely receptive to all of my needs and is the best in the business. She takes valuable time out of her day to follow up with my requests and is extremely forthcoming with all of the backend information pertaining to the insurance industry. If you need an insurance agent, she's your lady! read more

I know Laine for many years and consider my self lucky to have her as a friend. She has been my insurance agent for the last 4 years or so and i couldn't be happier. She is very responsible and return calls right away, she even went as far as answering an email last Sunday after I replaced my car. If your'e looking for an insurance agent that you can trust and turn to when the "fhit hit the shan" than look no further, she is the one! read more

After I pointed out a mistake this woman made when signing up for auto insurance, which lead to my monthly rate being much higher than it should have been, i decided to cancel my insurance and find another company on my own. Laine proceeded to get her friend who was my father's friends wife to harass me (she yelled at me over the phone accusing me of accusing of her "taking money off the top", which i never once said) and then when I left a one star review after that experience, Laine proceeded to email my father and falsely accuse me of leaving a poor review for another business, which never happened. My father confronted me on the matter and when I showed him evidence contrary to what Laine claimed in her email, he was totally irate at her inappropriate lying harassing behavior. This woman then proceeded to get my one star review removed for "lack of information". Laine, your own behavior lead to this review, nothing more. I was being nice by NOT including the details of your behavior, but now you've provoked me into revealing what you really are. Take responsibility for your errors and stop harassing customers who decide to go with another service after you make a mistake. Disgusting behavior. I was also tempted to report her behavior the insurance company, but I decided against it at the time because I didn't want anymore drama from this woman, but I may just do that after all, even though its been a few years. When you behave poorly, you get poor ratings, plain and simple. Never contact me or my family again. read more

I highly recommend Paratus Insurance. Laine is super knowledgeable and can get any questions answered for my own policies and also helps out with any issues I run into with my clients (I'm a Real Estate Broker). When I have had the unfortunately luck to have an accident she and Jeannine are always available to make sure the claims process goes smoothly. I wouldn't go anywhere else! read more

My insurance rates were CUT IN HALF when I switched to Paratus! That alone is worth 5 stars! What's even better is my old State Farm agent tried to tell me I needed to pay for additional months before I could cancel my policy, but Laine informed me this was not true. She even told him, very professionally, that is was false and I did not have to pay it. She then emailed both of us the new policy, showing my coverage would be the same, since my old agent said it wouldn't, at that rate. I would recommend (and I have!) Paratus Insurance Services to anyone looking to work with an awesome agency with great coverage and lower rates! read more

Paratus Insurance Services & more specifically Laine Caspi are just fantastic! The customer service was outstanding & the professionalism mixed with warmth were a great balance. Thank you Paratus! read more

Honestly, this place has the people and feel of a place you WANT to do business with. They will do their best to help you when you need insurance, and with a price that is exactly what you are looking for. I could think of a million things that are all positive to say about them but it still wouldn't do justice to how grateful I am for the way they work for you. Thank you ladies for the great work you do. read more

laine is always there when i call. no matter how small the question. great agency to work with. thanks so much. read more

Great service with a smile. what more could you ask for? Great prices as well. I saved more than $400 per year. Thanks for all your help read more

We have home and car insurance with them. When everything goes fine then it's no big deal but if something happens you get to know how good your agent is for real. Laine and the girls are always there for us. Since we're with them we had 2 car accidents. The second time (not our fault) Mercury was a bit heard-headed but all I had to do is call Laine and she took care of it right away. After the car accident I also had trouble with DMV. Out of the blue they sent a notice of suspension letter, claiming they don't have proof I have insurance on my car. WTH the car is insured and the insurance is on auto-renewal ever since I bought it. So I called Paratus and got a call back just in about 15 minutes that they straightened it out with DMV and I can drive my car with a piece of mind. Bottom line: choose your agent carefully and go to Paratus Insurance :) read more

Laine has been my insurance agent for the past 7 years and she's as good as they come. Always knowledgeable and always available. (She must have cloned herself at some point.) Seriously a great, caring insurance agency. read more

We have saved time and money and are appreciative of the outstanding service we have received .. If your looking for a great insurance company then you have found it. read more

Paratus Insurance helped me save a lot of money. They were courteous and took the time to explain what I have and what I should have to make sure my family was properly protected. I would highly recommend them to everyone. They are just that good! read more

It's true when they say that it doesn't get any better than Paratus Insurance Services. I thought compassion, integrity and customer service were a thing of the past, but not so with Laine Caspi and Paratus. It is a rare combination to find a company that has heart as well as complete and thorough knowledge of the insurance industry.This is exactly what I found with Paratus. No need to look further. I would highly recommend this company to anyone who has insurance needs. They will have their socks knocked off. Thanks, Laine! read more