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Shana Insurance Services

4.6 (22 reviews)
Closed 9:00 am - 6:00 pm

Services - Shana Insurance Services

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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Recommended Reviews - Shana Insurance Services

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5 years ago

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1 year ago

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Joseph K.

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1 year ago

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Joseph K.

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2 years ago

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2 years ago

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Joseph K.

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5 years ago

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Joseph K.

Thank you very much for the nice reviews

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3 years ago

The staff is very knowledgeable about the different kind of insurance that they offer. They are also very helpful and caring.

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5 years ago

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6 years ago

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6 years ago

I'm very happy with Shana Insurance highly recommend great price insurance and quick response rate and caring staff.

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5 years ago

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5 years ago

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5 years ago

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7 years ago

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6 years ago

Shana has been providing us with business liability and auto insurance for over twenty years. Keep up the good work.

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7 years ago

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Joseph K.

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6 years ago

I have been Shana Insurance Services for a very long time. They have always been very responsive in providing quotes for a fair price.

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10 years ago

Great insurance company they always answer and are extremely helpful on the phone. I recommend them

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9 years ago

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11 years ago

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15 years ago

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Review Highlights - Shana Insurance Services

Christine, Nancy, and Diana are always ready to help whenever I need something from them.

Mentioned in 6 reviews

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The Insurance Mom - Alison Gordon Insurance Services

The Insurance Mom - Alison Gordon Insurance Services

(573 reviews)

Hollywood Hills West

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Agon Insurance Services - Covered California

Agon Insurance Services

(16 reviews)

Sherman Oaks

About two years ago my Fiancé had to change to covered ca and we had the hardest time getting…read moreeverything they needed. We decided to reach out to Kris for help and two years later I'm STILL so glad we did! He has reached out many times since then to remind us of any paperwork we might need to submit or any updates that need our attention. His kindness and attention to detail is so appreciated. I hate dealing with this kind of stuff, but he makes it so easy so a good review is well deserved!

If I could give 0 stars I would. What an absolute joke…read more I called to get information about a plan I wanted to choose and when I asked if my sons current pediatrician was a provider for the plan I was shopping for, I was told to call my drs office, which I explained to Kriss I had already done and the office said to speak with my insurance and gave me their tax ID, he then proceeded to tell me that my drs office "must not be a real doctors office then". What in the actual f***? I work for a medical practice and we have provider directories. So I would assume an insurance company does? He was flat out rude and demeaning and when I asked if I could speak to his manager he said he was the boss. And then when I asked for his name he told me it was "Rude" and I asked him to reiterate and he said "Rude. you're being rude" and hung up. Not the way you should be treating people Kriss. And yeah I reverse looked up your phone number you asshat. Stay clear from this place.

Shana Insurance Services - homeinsurance - Updated May 2026

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