Great service.. very professional attention to detail. If I has a question Jarrod (insurance…read moreassociate). My new agent. I thank you.. way to go above and beyond.. I have background in customer service and call center in banking. If I would of been your manager I would of recommended a raise and a reward of appreciation.. Thank you again.. Jarrod for working with me and fixing my issue sir.. .

I don't know why I am always skeptical about insurance agents. I can't help but feel that they have…read moresome motive besides making a buck off of me. I, however, am not skeptic at all when it comes to this place. Paul one of the agents in Upgrade Insurance made me feel like his intentions were pure and genuine. I truly felt that his goal in one of our many calls is to just simply get the best deal he can for me. I can't speak for every agent, but I do imagine that they are all as helpful as Paul is. Thank you Mr. Paul!

Huge thanks to Enoc Aguilar at United Direct Insurance! Re-opening our trucking company came with…read moreway more hurdles than expected - new CA number, MCP reapplication, DMV/CHP delays, and insurance filings having to be redone. But Enoc stood by us through every single hurdle. He worked with us for over a month, making sure our company and commercial policy stayed compliant. And he never left us hanging, even when the process dragged on. Thanks to Enoc, everything is now active, legal, and correct; and we are grateful for his professionalism and dedication. If you're in the trucking industry, and need someone who truly knows what they're doing, Enoc and United Direct Insurance are the team you want. Highly, highly recommended.

Sam and his team is there for you when no body else can come up with a deadline so close or deal so…read moregreat that you can't just decline to accept. I needed a CoI for my new business location and needed it in under 48hrs. I reached out to others but they couldn't make it work out for me within the deadline and when I approached Sam from United Direct Insurance, he just said " You got it brother". And he was right, I got the CoI needed as per landlord's requirements. I would highly recommend them for any Commercial Insurance that you might need! By the way he helped me once before as well............ of course swiftly and reliably! Thank you Sam and Team!

THIS INSURANCE IS DISHONEST. They get your down payment and…read morethen for any reason they want to cancel your insurance. EVEN YOU DON'T HAVE ANY TICKET! Money hungry. Let's go Mercury Insurance more Profesionals.

I came in thinking it was the other progressive but regardless Mr. Ariel Rashimi still helped me…read moreout and got me my situation figured out.10/10 experience, highly recommend coming here.

Steve was Very helpful,prices very affordable,Negotiable and very professional, i would definitely…read morerecommend kemper infinity insurance

Mary has been working with me and helping me for years. She is super amazing, so diligent, so…read morehelpful, she on top of her support. She is quick in responding back. She help find the rate that fits you. I totally referred and recommend her if you are looking for any insurance agent brokerage. She pulls through and come through in what you need.!

I had a really good experience with them to be honest they were super helpful and walked me through…read moreeverything step-by-step. The person that I spoke with was very professional and would keep me up-to-date with everything and helped answered every single question that I had I definitely recommend them. Lala helped me out through the whole process thank you once again

I have been with this insurance company for 5 years. I 'm very satisfy with their services. My…read moreagent is Maria. She is like a gem for me. She is very kind and great agent. Maria helped to find the best deals for our properties. Highly recommend this company.

I've been insured with Allen Sarafyan's State Farm Insurance Agency for over ten years and it's…read morealways been easy. Melik has been very helpful, especially with my recent new car insurance. His response time is fast, he keeps things clear, and he handles any issues right away. They even send birthday cards, which is a nice touch. Overall, they take care of you.

Amazing service with the best team. Emma is my agent and she is amazing. I can't recommend her…read moreenough. The best!!

Excellent customer service. Brenda took care of everything and saved me a trip to the DMV…read more Thank you so much!

The office is very neat and clean, and Brenda was very polite and professional I really do…read moreappreciate the great customer service and thank you

Mr Eliassi was able to bond me when no one else would. and…read morei got a great deal on my cost as well. If you want the best use Rod. or you will not have the best or get the best. I'm a believer now. Thank you Rod!!!!!! Dwayne (Tony) W.

Outstanding service!!! Rod and his staff are absolutely amazing! They've help in a few insurance…read moreregards and I've never faced any unprofessionalism with my experience. I highly recommend him for any insurance issues or coverage you may seek.

Be careful with this company. They are irresponsible and do not pay attention to detail. I was…read morecontacted by my homeowner insurer to conduct an inspection after the California wildfires. The timing was obvious - they wanted to "inspect" so they could increase my premium. I asked Ash at Hoffman Brown Company to provide a copy of my policy and any other relevant language that obligated me to have an inspection. Ash never provided this language despite my multiple requests, and I just recently received a Notice of Nonrenewal. I am now dealing with the insurer directly to try to resolve this issue. Similar to other customers who have posted reviews here, this company makes a lot of mistakes. ADDING TO THIS REVIEW: My HO policy went from $1800 to $2,565 in just three years. Nobody from Hoffman Brown ever contacted me to flag the premium increase or to reach out and reassess my actual insurance needs. Of course I had access to the policies to determine this information, but if Hoffman Brown is not doing at least an annual review of my premium and coverage, what is the point of using them? This is a middle-man insurance company aimed at increasing your premium while providing zero services.

We have been customers of Hoffman Brown for over 10 years. We do both our auto and homeowners…read moreinsurance through them. We have a fabulous agent, Doreen Balian and the team she is surround by, most specifically Marianne Evans, never cease to go over and beyond the call of duty. While dealing with the nightmare of a flooded line in the kitchen, these ladies helped in a way we couldn't have ever anticipated. We had been backed into a corner by the insurance company and they stepped up and went to bat for us. I like to call the team at Hoffman brown our little calm in the storm. We appreciate you more than we can even vocalize properly. If you want killer service is a world of lackluster and careless attitudes, use Doreen and Marianne!

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.