Huge issues with service tonight. Went here for dinner tonight with my husband checked in with the hostess at 8pm knowing the restaurants scheduled to close at 9 we wanted to leave ample time to get our orders in and not be the last people there. We were told about a 10 minute wait to be seated which we were fine with. We provided our name and sat down with two parties ahead of us. After about 10 minutes one of the parties left and a new large party appeared. Both the previous and the party that came in after us were sat first. We patiently waited and finally were brought to a table around 8:25 where we sat for another 15 minutes after several attempts at eye contact with several of the wait staff and still no drinks or greetings made my husband had enough and asked if we could please be served. This was now 40 minutes after we arrived. Our server Zachary came by the table and apologized immediately and was prompt to begin service. We ended up ordering the Pot Roast Dip sandwich, a Dang Hot Chicken Dinner and an appetizer of the Bacon w/ maple and black pepper. We though our service Zachary was probably the saving factor of the whole experience as the food was pretty mediocre (Especially after watching my side of Mashed potato come from a container that was sitting ready to be broken down kitchen). Before leaving Zachary even offered us refills on our beverages to go and again apologized. His level of service as I said is the only thing saving this from being a 1 or 0 star if it existed review. read more

If you are a gambler, try this place. Take out orders can be very good, or very bad. I lost today. It's almost as if one day there may be a capable staff, and one day there isn't. I'll think twice before I would order again. read more

Went for breakfast this morning , my husband got extra. The waitress just shrugged it off, we paid our bill and left!! A few years ago we would go there and have great service. Those days are over!! read more

Bob Evans - Mentor Bob Evans - American Near Me - Mentor, Ohio

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1) Tap water was not available - so they charged us $4.50 for 3 bottles of water. 2) Potatoes very undercooked. 3) They would not allow me to substitute a vegetable for a breakfast meat. What's a vegetarian to do? 4) The waitress was polite and very efficient. read more

Hamburgers dry and not what was shown on menu. Burger had no Sauce on it, as it referred sauce, not A1 sauce. Waitress said she was getting manager and manager never arrived. Lettuce on dish under the hotcakes. Also arrived late to table. Waitress was talking to herself out loud the entire time we were there. Just seemed odd. Fly in drink but could have flown as it was served. Just not a good experience. Not the Bob Evans like the good old days. Just not good quality food for being served at restaurant. Will not return! read more

Worked here for two weeks. Not sure who is in charge. They've been holding onto my pay and won't mail it. Don't work here. Blind leading the blind. read more

Friendly, food as expected good! Gravy Yum. Ice tea Great! And 'to go banana bread for trip back home! read more

I love your restaurant the restaurant is very clean the servers are friendly there's always fun stuff for the kiddos and the food tastes great families will always be glad. read more

We ordered takeout for Mother's Day and I ordered the steakhouse salad with no mushrooms or blue cheese. open it up once I got home and guess what there was. Mushrooms and blue cheese. receipt had the changes I requested, so not sure how it got messed up, but how upsetting. Also, the steak sucked and there was barely any on the salad. read more

Not really sure what happened to this location within the last few months. This used to be my favorite of the locations in the area, but wow it's gone downhill. Very disorganized, and not really sure who is in charge. Last time I visited the hostess had absolutely no clue what was going on or how long the wait was. Clearly there's no communication among the staff and they just hope for the best. Food is always good and overall so is the service but it's not worth your sanity having to deal with their chaos. I'll be going to the other mentor location moving forward. Way more organized and efficient. read more

Have been coming to this location since I was a kid. They are always so polite and helpful. Staff is really great. Biscuits and gravy are amazing. Clean restaurant, restrooms and clean tables. Food is on time and hot. Never have issues coming to this location. Great job. read more

7-30-19 We had never ate at Bob Evans before. What a treat. Home cooked meals like I grew up on in Tennessee. Our server Carole was a gem. Very sweet. Treated us like friends she had known a long time. She started my offering us biscuits, cornbread, lemon bread, or banana nut bread. I got banana nut and my boy friend got lemon. It was like dessert before dinner. LoL! Both were good. The lemon tasted like the lemon loaf they sale for $4 a slice at Starbucks. Then on to entrees. I ordered turkey dinner. My boyfriend had meatloaf which came with a dessert. Both were exceptional. The restaurant was very inviting and clean. Great for groups or families. Ask for Carole for a friendly attentive waitress. Would come here again! read more

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Horrible server. The host was very nice. Yesterday morning (June 11,2023 around 9:00 am) my husband and I went for breakfast. The server (young, thin lady with straight hair in ponytail) was a little bit in a rush when she came to our table. I asked if they had non-dairy milk and creamer for the coffee. She said "no" but sounded unsure. But she never checked. We had to leave because I am very allergic to dairy. In my experience, most places hagg almond or any type of non dairy milk. It's a pretty common thing. read more

AWFUL experience for the 3rd time this morning. Maybe 6 other tables other than myself and my 15 month old. I waited 20 plus minutes for a side of eggs scrambled, and a harvest breakfast. I was served like warm coffee which was only refilled once when my food came, along with my check. I had to ask for the side of gravy that came with my meal. My sons scrambled eggs were undercooked and runny all over the plate. I had to go through them to find the cooked parts. My hash browns were black, and rock hard. Tasted like char. My sausage patties, which I planned to share with my son, were pink on the inside but black and rock hard on the outside. I ordered my eggs over medium, and they were served to me over hard, yolks visibly completely broken and cooked fully. My white toast was cold, and burnt. My check was printed out at 10:01 am, and was given to me WITH my food. My server didn't come back to my table until 10:38 am. I told her all of my issues with my food, and at this time my son was crying and ready to go, as we had been there over an hour and he didn't get much to eat other than the little I was able to give him and Cheerios I thankfully brought with us. When she offered to have my food remade, I asked to speak with a manager. I was told "she's busy" as she tried taking my plate. I then showed her my bill, which was $54.00. Had two other coffees on it, an orange juice, fruit, two other breakfasts and a waffle. She said "oh somebody must have added onto this." Instead if taking responsibility considering it was brought with my food idk how it wasn't noticed when she printed it. I again asked for the manager. She came back and told me "my manager said she's busy, but she's going to buy your meal for you today and said she's sorry." ARE YOU KIDDING ME?! I'm a manager in a breakfast restaurant- I would NEVER allow my servers to be the way she was nor would I ever not go speak to an unhappy guest. I was able to eat one sausage patty, and have one cup of coffee. But hey, they paid for my food right?! Never again will I go to this bob evans. I'd rather drive 30 minutes and go somewhere and actually eat my food. It's no wonder they are always hiring a manager!!! read more

Bob Evans - This was what I was served. - American Near Me - Mentor, Ohio

Avoid this location at all costs. Spend the time to drive a few minutes down the road to the other location in Mentor, Ohio. We came in on a Friday morning for 8am for breakfast. The restaurant was semi busy and we were seated right away. It took us almost 20 minutes to get coffee and hot water for tea. Our food took another 20 minutes and when it came out, two people in our group were handed food and the person (not our waiter) looked at me and was like "you didn't get anything" and I said no I did. So they had zero idea what was going on at any point. My food came 10 minutes later (and it was cold). The best part is when I ordered a slice of strawberry pie to go. Our waitress gave us our check and said that if we didn't want to wait at the table for the pie we can pick it up when we pay. We waited 15 minutes and never got the pie so, as we had been there over an hour for a quick breakfast we went up to pay where we were exposed to the nastiest older woman I have encountered in customer service. I explained to this woman nicely that I had paid for a slice of pie and was told I could pick it up here. She ignored me and grabbed my receipt, threw my change back in my hands and I then again inquired about the pie and she accused me of not paying for it (I showed her the receipt). Then she said "it is not my problem." I said to her actually working here and at the register it is your problem and you need to help me. Eventually another nicer woman walked over to us to help while the old nasty woman was basically screaming at me. It was disgusting. You need to learn to train your employees in customer service. I would never come back to this location ever again. We had members of our party who were extremely upset, and who never complain disgusted by this woman. Terrible experience. read more

Breakfast here was delicious! The only downfall was the small creamers they have, it was like cottage cheese pouring into my coffee. We let our waitress know and she fixed the problem for us but overall, the food was delicious and we had excellent customer service. read more

Make sure you check your bag if you order to go. I order from this location frequently and it's pretty rare to actually receive what you order. It's frustrating to get home and have the wrong food in your bag. I think my order yesterday will be my last. read more

I took my sister to Bob Evans for lunch this afternoon, and we were both pleasantly surprised at how delicious the food was. I ordered the turkey dinner with mashed potatoes/gravy and carrots. It was fresh, large portioned and delicious. The mashed potatoes were the perfect consistency and the dressing tasted like it was just made. My sister ordered a breaded chicken sandwich with cheese and bacon. The food came out hot! I mean, hot! We were so happy with our meal. We'll definitely be back. read more

This used to be one of out favorite restaurants for home style food. It has gone way down hill. My first concern is that the place smells! Smells like old dirty carpet. A real turn off. And the general appearance is unkept. If the place looks dirty where we can see....I'd hate to see the kitchen! Food is mediocre. The whole place should be remodeled and cleaned . Very sad. read more

Service was excellent! A bit disappointed in the food. The pot pie had way too much crust compared to the filling. They used to have great pot pies. The new serving pans are probably the reason. Very disappointing. Pumpkin bread was as good as always though! Overall the menu had a lot of "things" they used to sell missing. read more

Slow! Very slow!!!!!! I really don't care how many staff did or didn't show up. Seriously, it's eggs bacon and already cooked potatoes!! read more

The irony is I was dining here only because I had certificates as a result of poor service a couple of weeks earlier at the Gahanna Bob Evans. I waited 10 minutes for someone to take my order then another 10 minutes to receive my beverage. It took 30 minutes from the time I ordered to be served dinner. For the first 45 minutes I was there, the table behind me wasn't bussed. Though the restaurant did not appear particularly crowded, it did seem each server was responsible for at least 8 tables. I don't know what the staffing level should be but this was clearly not working. I overheard other patrons complaining about the wait time and their server replied they were understaffed; that this is a common occurrence. Other reviews speak similarly of the service so you may want to consider alternatives. read more

If and when you get your food it's good but you could grow old waiting. Don't be shocked if you must remind server repeatedly for items too. I gave them several chances and no better. The Bob Evans on Mentor Ave is much better. read more

I really enjoy the buttermilk biscuits, but other than that, the breakfast food is mediocre. I ordered the "Garden Harvest" omelet, which has baby spinach, diced tomatoes and onions with Monterrey-Jack cheese. It was topped with hollandaise sauce, shredded cheddar cheese and scallions. I also ordered the hashbrowns. I thought there were too many tomatoes and onions in the omelet, as it was very wet and soggy. The onions were not really cooked (i.e. caramelized) , just heated so they were wet and white as the new fallen snow. The spinach portion was fine, but I'd halve the tomatoes and onion to dry it out. And caramelize the onion to get more moisture out. Not much cheese evident on the omelet, but that could have been due to the moisture. I also thought that there was no flavor in this omelet, even with the cheese and hollandaise sauce. Where I to make this, I'd use a bit of feta cheese instead to introduce flavor. The hash browns were okay. They also have a new "Bold Roast" coffee, which was foisted upon me. I don't take my coffee with cream or sugar, so I found it to be way to bitter to enjoy. Fortunately, my father ordered the regular and I was able to cut mine with his to get a reasonable strength coffee. I already have enough hair on my chest; I don't need extra strong coffee to promote the growth of anymore thank you very much :) On the upside, the overworked server (not enough servers to cover the breakfast crowd at this location so she was running like a chicken with its head cutoff) was very friendly, positive, and treated us like family even though she was trying to handle a good dozen tables. I appreciate her effort :) read more

I have been to this location twice now and the service has been horrible. The first time I went, I thought that the server we had may just have been having an off day. But then I went again a second time and had the same server and she was just as bad. First of all, she was rude to my mother. My mother is gluten sensitive and she had some questions about substitutions and the menu. She was downright rude and not helpful. She also seemed like she was flustered when she only had 3 tables total in her section. She also did not keep drinks filled; I had finished my coffee and was hoping for another cup, but it took her at least 15 minutes to come back to our table. Our food took FOREVER to come out. We ordered around 10:30am and did not receive our food until around 11:20. The food should not have taken that long for the amount of people that were in the restaurant. My sisters boyfriend had to go to school a bit after class and he was almost late. I gave this location a second chance but I have decided that I will not be returning. Although the service was bad, I still tipped the waitress 20% because I know how much of a server's paycheck comes from tips (pretty much all of it, actual pay checks are not much money at all). read more

Needed turkey takeout meals for my family (due to work) and elderly parents who were isolating during the Thanksgiving holiday. Bob Evans to the rescue! Ordering online was quick and simple. The food was bagged and ready to go on time and deliciously hot. Every morsel was tasty, down to the perfected pie and yeasty rolls. We couldn't have been more pleased and grateful this holiday season! read more

The place were the Midwest eats. We stopped for breakfast and the place was packed. We wanted an order of the multi- grain pancakes. As usual they are very satisfying. I suspect by drowning them in syrup defeats the purpose of the multi- grain, but they are good! read more

I had the worst restaurant experience in a while at this location. First, the waitress spilled coffee on me. Then, multiple people at my table ordered water that never came. Our party of 10 was there for over an hour before our food came. I get that we are a large party and should be patient, but two parties of at least 6 people ate their food and left before we got our food (and they came in well after us.) Our waitress was forgetful and did not come to the table to give us status updates on our wait. She was slow and neglectful on refills and forgot parts of people's orders. I have a 7 week old child with me who was getting fussy because of how long we were there. We went at 10am on a Monday, not a busy time. Completely dissatisfied with the experience and will not be returning to the Mentor, OH location the next time I am in town. read more

First time eating at Bob Evans. The food was great. Good value for lunch with the pick two. Plenty to eat. Loved the pumpkin bread!

Miguel and I went there on the final day of my trip for breakfast. I wanted Oatmeal b/c I was sick of eating chicken at Fridays where we had gone 4 times in the 2 previous days. They were out of oatmeal. I was bummed. I had a salad which was just o.k. and Miguel had some really runny eggs. The meal was more expensive than the Friday's happy hours and you get less food and the quality was not as good. The same salad at Fridays was better. read more

It's like an Ohio classic. We got carry out, placed order online, it was ready when I arrived to pick up, still warm. I got the blueberry pancakes. You get four large pancakes filled with blueberries and topped with blueberry syrup - a little too sweet for me, but still pretty good. I wish the sauce was a bit fresher and less....corn syrupy. I also really like their sunshine skillet - so delicious. Probably will get that next time. read more

This place has the best breakfast i have ever eaten the omelette was exceptional and the french toast was just as goo. Also the waiting staff was very polite and very convesational. read more

Wasted money, spoiled family gathering. After waiting an hour for our food (we had to go looking for our server to ask if the food that was sitting in the warmer was ours), our food was finally brought to our table by our apathetic server, who merely said, "sorry about that" as she passed the cold plates to the wrong people. One person sent her food back because of poor preparation, and the others picked at their cold, boardy pancakes and dry omelets. We should have sent it all back. We had to search for our server for refills and waited (and waited) for them to come. Besides the incredibly poor service, the food was badly made. The multi-grain pancakes had cinnamon in them and whipped cream on top. The omelet I ordered was overcooked before they folded the filler cheese and veggies into it. Others got the same, and the 20 min or so that the food sat under the warmer did not improve things. There was no visible manager, plenty of kitchen and serving staff, and the restaurant was not full. We were not asked how our meals were at checkout, and there were no comment cards anywhere. This used to be one of our favorite local restaurants, but I doubt I'll return anytime in the next few years. read more

We have always had fresh and tasty food at Bob Evans. The wait staff are experienced and if you avoid Saturday mornings, you seldom have to wait long to be seated. The soups are especially recommended. read more

Ask for Sally's tables...she's an excellent, caring waitress. The Broasted Chicken came out hot and delicious. The Cole Slaw was superb. Even the French Fries came out hot. :) I would not hesitate to visit this location again. The down home hospitality and Excellent Cooking would have made Bob Evans Proud! read more

After avoiding this place for more than a year due to poor service I wanted one of their wildfire chicken salads. Long story short the kitchen vs servers were openly fighting. Twenty minutes to get some biscuits, forty five to get our meals. I complained and they gave me 25 % off but I would rather have my lost hour back. BTW my wife's order was wrong but she ate it... we didn't have another hour to wait for them to fix it. As we checked out we had to pass a large group of people waiting for their take-out orders. They really looked steamed. This one is now permanently off our list. read more

I ordered the Family Dinner to go - Says for Family of 4. No way do they give you enough food for 4. one container of potatoes, one container of the pot roast and the container was the same size as when i order a Meal for One - disappointing with the amount of food. Won't go that route again. Food is good and this time my To Go order was on time AND everything was there. If you order To Go - make sure everything is there before you leave. 3 out of 4 times they have left something out. read more

I had breakfast this morning my waitress Sydney she was great coffee good with the cream I like my chicken fried steak I will be back

After waiting for our food for 40min our waitress came over and said "We don't have the ingredients for your omelet". We sat there in disbelief. Our food was also cold. When we went to pay we got charged for the full price of the western omelet that we didn't even receive. The assistant manager who was training a new employee was rude and had an additude. To make amends she offered $1 discount from the full price of the omelet. We then said that this is ridiculous and she THREW our money back at us and said that she would take care of the bill. We ended up getting a free cold dinner, but the assistant managers attitude was unacceptable. read more

Very good breakfast. Waitress was excellent. We're just passing through but wish this place was near home. Would go there often.