My husband and I have given this place way too many chances. The last time was it. No more! We both ordered the honey chicken, mine with green beans, and his with corn, and both asked for the banana bread instead of rolls. The banana bread came out, and it was very doughy, not quite cooked all the way. The "butter" tasted off. It was so gross!
The waitress brought our meal, and our plates were both swimming in broth from the green beans. That meant that the biscuits that the chicken was on top of were getting soaked from all the broth. It was after 8pm, and if we hadn't been starving, and were on our way to work, we would've just left. We soaked up the broth the best we could with napkins, but the damage had been done to the biscuits. Waitress had vanished. Never saw her again. No clue why the vegetables weren't in their own side bowl like usual! The chicken had a very odd texture, and I forced one piece down, but could not stomach the rest. It was rubbery, but squeaky and felt weird on our teeth. We actually wondered if it was lab meat, cause it did not feel like chicken. I was done. I have never left so much food on a plate at any restaurant ever. When we went to pay, the manager asked how everything was. We told him that honestly, it was the worst meal we ever had there, and the last several times had been bad, but this time was one we just couldn't get past. I mentioned the butter tasted off. He said "That's because it isn't butter. It's made with canola oil. They don't let us use real butter anymore ".
I said, " Well, it's rancid! No one should eat it, cause it gone bad. ". Then I told him the chicken texture was very gross, rubbery and squeaky, felt odd in our mouths, and we couldn't finish it.". He told us that was because it is hand breaded now, and it didn't matter that the frozen chicken was what everyone liked, they had to do hand breaded. He went on to say that they only make it in the morning, so what we ate was old by then, and to only order it early in the day. That was his excuses, and he wasn't about to comp us anything, so I didn't even bother mention the rest. Just told him that we wouldn't be back. Prices are too much for such poor quality, and he obviously didn't care to fix anything. He said he hated it there now, had been 35 years with the company, and couldn't wait to leave. Lovely. He's perfectly content to let it run into the pits. Stay far far away!!!
Edit 9/10/25
My in-laws have had dinner twice there lately, and both times their pricing was different depending on the waitress they had. They've had this happen previously, as well, but hoped it was fixed. One waitress charges extra for more rolls or extra dressing, and another doesn't. Guess who gets a tip. They did comment that the food quality has gone way down, but because of lack of other places to eat, they still go there. read more