Car crashed thru my restaurant and board up boys came thru and got it completely resolved in 3 hours from when i called him. Fast quick board up job with great pricing. read more

They charged me $800 to nail a piece of plywood on my wall. I was desperate because we just had a break-in. It seems kind of predatory.

If I could give zero stars I would. Yes, I called Bret at 9pm on the Friday after Thanksgiving for an emergency board up. I would have preferred he tell me he couldn't do the job instead of what he did. Arrived at our house after 11pm only to discover he didn't have any wood to do the board up. Wouldn't one think that a board up company would bring wood with them to a job? He disappeared for over an hour, returning after 12:30 am and you can see from the photos below how he boarded up the broken window -- it is a joke. An old bench top? A stolen real estate agent sign? Screws sticking out of the wood - a huge danger! He finished somewhere around 2am. I asked him to please come back and at least put some plywood on the inside of the window/door to make it more insulated and safe! After complaining that my husband (below) had given him a 1 star review he did agree to come back and redo the board up in exchange for a better review. I agreed. He never showed. Our text exchange is that he would arrive at 10am and he was free until 4pm. I started texting at 11am inquiring as to his ETA - never got a response. So instead of "revised review" thanking him for fixing his very unprofessional and inept job, Board Up Boys is getting a negative review with all the details and photos. DO NOT USE THIS COMPANY! UNPROFESSIONAL AND INEPT. read more

Board Up Boys - This is the "finished" interior - yes, that is the top of an old bench and screws sticking out of a 2x4... - Damage Restoration Near Me - Redondo Beach, California

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They took our sliding glass door frame and $150 deposit, and have ghosted us the last 2 weeks. We still don't know where our door is and haven't heard back. I've asked multiple times for the frame to be returned so that we can at least get another company to measure and replace the glass, but The Board Up Boys are keeping it hostage and won't even return my calls. If they don't return my door frame, I will be in the position to have to replace the entire sliding glass door unit for $4-5K, will they pay for this? Please Bret, return my calls so we can figure out what the hell is going on. read more

Do not use this company. They charged us 375 for this embarrassing end product. Called him at 9:20 pm. He didn't finish til 2am. read more

Board Up Boys - This is the job he charged 375 for. Took him 5 hours from when we called for him to finish. What a joke. Looks terrible. Embarrassing. - Damage Restoration Near Me - Redondo Beach, California

Same as Jessica L's review. They took our sliding glass door to replace the glass on 08/11/2024 with our $175 deposit and have ghosted us for almost 3 weeks. We have called many times and left many messages, but haven't heard back from Bret. We just want our sliding door back. Yes, Bret told us he was in the hospital, too, after one time he answered the phone. Otherwise, it's an answering machine. Don't use this service and Board Up Boys. Bret, please return our sliding glass door. read more

I contacted Board Up Boys for a window repair. They came and didn't complete the service. Bret took the frame to his car and then said he'd return at 3pm. He never returned and then ignored messages, emails, and phone calls. I had to come onto this yelp profile to reach him, and he said "phones are down windows are on their way" But no one ever came and I never got my frame back. I told him we didnt want his services after his inability to communicate. He left us without a window for 3 days+ and now we can't repair the window without the frame. See the screenshots but I highly highly do no recommend this service and I'm actually very upset with yelp for including them in their window quoting system. This business is unethical and unprofessional. I had to file a police report and now have to take them to small claims court. read more

Board Up Boys runs a scam to get deposits for work they don't intend to finish. Our office was vandalized on Sunday January 8, 2023 and several windows were cracked or broken. After the police left, I called "Board Up Boys" to hire them to haul away the broken glass and board up the broken windows: * At 12:02AM Monday January 9 Board Up Boys quoted $1,100 on the phone to board up the windows and clean up and haul away the glass. They said that based on the pictures that I sent, they could probably complete the work in 1-2 hours. * At 12:08AM they texted to say they could begin repairs within an hour but that I would have to pay 50% of the cost up front. * Between 12:08-12:58AM, they sent a series of different Square.com payment links to take payment for amounts varying between $547-552.50. Each time, the payment would go through and then immediately void the transaction. This happened with various links about 8 different times. At one point, they thought they were texting me another link, but sent me someone else's Visa Credit Card number. * At 1:05AM they said they could just take the payment in person when they arrived. At 1:07AM they texted, "cya soon." * At 2:16AM I tried to call them but got no answer, so I texted asking for an estimated time of arrival (ETA). They did not respond for 30 minutes. Finally, at 3:04AM they sent a note saying that they were "Five min" away. * Approximately 3:30AM they arrived to survey the damage. They used my credit card to process a payment for $547, and then went to their vehicle "to get tools" (brooms). * They spent about 30-40 minutes breaking the remaining glass out of the window frames, so that instead of cracked glass standing in the frames, there were now gaping holes (measuring about 8x4 feet) on three sides of the building that anyone could walk through. (Our office is an urban setting with a large homeless population encamped within 100 yards of our building.). * After removing the glass, they told me that they had not brought any wood with them and that they would need to go pick it up "from a nearby location." They said it would take 20 minutes. They left the building at approximately 4:20AM. As they walked away, one of them said to the other, "let's get something to eat." * I continued to clean up the glass they had broken, but when they had not returned at 5:30AM, I began to call and text them again. They did not respond. * At 6:05AM I texted, "Are you coming back, or do I need to hire someone else to finish the job?" They did not respond. I continued to call, with no response. * At 6:44AM I texted, "I've called & texted and you haven't responded. If you don't respond, I'll assume you aren't coming back and ask AmEx to reverse the charges." They continued to ignore my calls and my texts. So, by a little after 7AM I began calling other businesses to see if I could find someone to replace them. * At 7:20AM they sent a note to say they were "in the Marina" (Marina Del Rey) and had "been on the phone with the bank" and they were "getting wood for another job." But they gave no indication when they would be back. Marina Del Rey is only 9-10 miles away, but in morning rush hour traffic, it is a 40+ minute drive from our office. * By 8:30 I was able to have another vendor onsite, with plywood and making the repairs. * Board Up Boys came back at about 9:30AM to pick up their tools (a flashlight and 2 brooms) but the repair work was well under way by then by the other vendor. * I told the two guys from Board Up Boys that they had wasted 7 hours of my time and had not done the two things that I had agreed to pay them to do: 1. Clean-up & haul away the glass, and 2. Board up the broken windows. I told them that I had already called AmEx and that I planned to get my deposit back because they had not performed the work they had agreed to complete. They apologized and said "I understand. I'm sorry we weren't able to get this done for you" and then they left. They seemed content to roll the dice to see if the credit card company would actually refund me. In response to the "it's not true" post from Board up boys responding to my review, I have updated pictures to include the text thread. (For the sake of the person whose credit card they sent me, I have blacked out most of the numbers.) My post is simply a written narrative of the communication shown in the text thread. Board up boys: care to revise your response? read more

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my mother recently was admitted to the hospital and we were informed she had severe lung damage. later found the origin of the problem, leak in a wall. MOLD was the culprit. I hired this company and they alleviated alot of the stress. Took a tad longer but because they did such a thorough job. should you have to use a restoration company THIS is the place to take care of it. reasonable in what they charged me. I now have peace of mind to just focus on my moms health. read more

Helping a friend whose home was burglarized and had their glass sliding door shattered. Needed someone to come board the place up before a glass repair person could come. Called at 4:20p and agreed to the rate and he said he would be there in hour. 1:20 later I try texting and calling to make sure they had the right address or see if they ran into any issues. 1hr 30min later try again, 2-3hrs go by and they have completely ghosted and didn't answer the phone. I really can't understand how a business ghosts their customers. If something changed or he didn't want the job anymore or something came up, he could have called back or let me know. I would have at least had the option to find someone else. Instead he left me in the lurch. Can't recommend. read more

Not really sure what's up with these guys. We had a break in through a sliding glass door, so we called them up. They showed up reasonable time and did an excellent job of boarding up the door. We were impressed. A day or two later they showed up to measure for the glass and it turns out they needed to take the door and have the glass installed elsewhere. They disassembled the door, re-boarded up the doorway and were off. At that time we were told we'd have it back "Wednesday," which was about three days out. Wow! So far Five Stars... BUT THEN Wednesday came. No contact. Thursday came. No contact. Friday, US: Checking in. BUB: Our offices were broken into, things are not in order, I'll check on it and we'll get back to you. No contact. Sent a text or two. No response. Sunday US: checking in again. BUB: I hurt my arm (or something) so it's been tough. In fact, I'm on my way to pick up the door right now, but, I with this arm, I don't know if I'll be able find someone to get it out today, but can probably do it Monday. ME: Ok, just let me know when, I'll need to leave work to meet you there. BUB... no further response. Monday: US: checking in. BUB: Hey, arm hurt US: OK, well today sounds like it will be rough, and I'm at work, can we go it Tuesday? BUB: Tomarrow is great I just got out of the hospital this morning gives me some extra time (at this time I'm beginning to wonder. 1 Does this guy have the worst luck on the planet and 2. did everyone working for BUB quit? we had 5 different guys show up here during those first two calls but now, suddenly, it's sounds like a sole proprietorship with one worker? WTF? Dude! If you can't make it, send your team out. I mean, right?) Tuesday: NO SHOW. NO CALL. NO TEXT. NO CONTACT. Saturday: US: Checking in. BUB: Who is this for?... Oh, yes, let me check and I'll call you back. Are you ***** kidding? My insurance company is now advising me to go elsewhere for an entirely new door, and that they will sue BUB, relieving us of the hassle. Will wait out today, to see if "I'll call you back" turns out to be true this time. If not, I'll take the company's advice and let them handle it with BUB. Lessons: 1. BUB is NOT the move. They are NOT a go. Great work, but for some reason, bad follow through and poor communication (I'd be less irritated with the wait if communication was better and didn't seem so flaky.) 2. I'm grateful for great insurance. read more

I contacted them to board up my house and the boards fell off 3 days later. I called for them to come back. I was told that he would be here in 90 mins. It took him over 3 hours to get here. He attempted to do a two man job alone. After about 35 minutes he said he was going to get help but never returned. DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! read more

They came out to board up my window. Absurd prices to board up a window. But of course have no real option during that time of night. I paid by credit card over the phone. I had to provide my credit card details to them and I rarely use my credit card- only use it on controlled purchases. This was a one off type of use. Four days later I have fraudulent charges on my card. This is the only place I provided my credit card information over the phone to and then I get fraud charges. Wow guys, very clever- at least try to be a little less obvious of what you're doing with paying customers information. Don't trust this place period- bunch of rip offs and thief's. read more

We needed someone to come and board up a street facing patio window that had been broken, and needed them immediately. The window was broken at 6:30, we did the research and called them at 7. They gave us a reasonable quote, kept us in the loop as far as where they were in the schedule in getting to us, did the job, cleaned the debris and left us secure and buttoned up. What could have been a nightmare was a breeze. While I hope we never have another broken window on a Friday evening, I wold defiantly keep Brett & Co, in mind for any future work. read more

The ladies restroom window was broken at my job and I was put in charge (fun,fun) of finding someone to repair it . My good friend/colleague recommended Board up Boys (as he recently used them) and I gave Bret (owner) a call on his direct line. He answered all my questions in a helpful manner. I submitted the requested photographs and received a quote in less than 30 mins. Bret came down the same day I inquired a quote on and completed the job in less than an hour. It appears that he services Redondo Beach and surrounding area. However, he made the drive out to LA/koreatown and as much as I insisted that he charged a fuel charge , he didn't. I found that very honorable! Ultimately, my boss tipped him sufficiently to cover fuel expense seeing he wouldn't charge it. If you like the work, don't forget to tip! You can tell a hard-worker when you see one :-) Very kind service and dedication. Thank you for taking care of the matter almost immediately and for showing professionalism every step of the way! read more

Called the day before to schedule an appointment for 10 am the next day. No show or call. Wanted to support a local business. As I've been sitting here the last 30 mins calling to confirm I've gotten no response. I understand things happen but you call your customers to reschedule. Apparently, these guys are hit or miss. read more

This guy is a lifesaver!!! Our office glass door was broken in to at 11:00 p.m. By the time, the police came and did their report, we were late into the night closer to 1:30 a.m. What hardware store is open at this time for you to do the board up yourself? Like other reviewers, I spent almost an hour calling around trying to get someone to come out, but 8:00 a.m. was the earliest anyone else was willing to come out. By the time we found Board Up Boys, it was almost 2:30 a.m. and I was so grateful that Bret answered the phone. He told me he will be there is an hour, and sure enough he did. He was very professional, got us boarded up in 40 minutes, and allowed me and my wife to go home and get whatever rest we could. read more

Someone just broke into my business. And these guys are sending someone to stand guard at 5 in the morning. While they wait to get the board up person to my store. Found them on Yelp. Thankful there are services like this when you need them. read more

Called them at 2:30 in the morning after my business got broken into. They arrived within an hour. Took less than 30 minutes to board up our 5 by 5 large window. And had me on my way by 4am. Keep in mind, this was after I called someone else and they quoted an 8am arrival time at the earliest. I was desperate. Thank God I found these guys on Yelp! Would definitely recommend this company to anyone in need of emergency board up service. They're quick and professional. Definitely worth every penny! read more

I am a real estate developer. Bret and his team have helped me with two vacant properties. Bret is always very responsive and will go out to a property quickly. I receive great communication from him along the way. Their prices are reasonable and I highly recommend them to anyone who needs their vacant property secured. read more

Great work done by Henry on our broken shower door. He was responsive and worked above my expectations

Life Savers! Our family business was broken into by some vandals last night and luckily I stumbled onto these guys. I called at 3 am and the owner Bret not only answered but despite to late hour was friendly and courteous. He gave me a quote and an ETA and him and his crew showed up even earlier then the ETA. thats not even the best part. The total cost for the work was actually lower than the quote which is always nice. I highly recommend using these guys if you want professional work done for a reasonable price in a efficient and timely manner! read more

I experienced the exact same this where my deposit $300 and my property sliding glass door frame valued over $1200 were stolen by Bret Shusterman the owner of Board Up Boys. He promised to have the glass door completed in 5 days and now it has been over 2.5 weeks. He stopped returning any texts or calls after few days. Once I saw the other reviews I realized it was quick contractor scam. However in this case contractor committed multiple felony thefts. And police reports should be filed by anyone that experienced theft. In California, felony grand theft is codified under Penal Code Section 487, which states that grand theft is the "unlawful taking of another's property valued above $950. What Bret also claimed most of his business comes from referrals from Police Officers in LAPD, Santa Monica PD, Long Beach PD and they all will be notified. Without knowing they are setting up victims of break in to be victimized by this person. We are looking for other victims so the information can be provided to the detective assigned to the case. read more

Sent two guys out at 2am and they finished the job without a complaint. If I ever need such services again they will be the only company I will call. From dispatch to the owner and his employees, the service is amazing. read more

Our business was vandalized so we needed our glass door secured. We called at 915am for their 24hour emergency service. It is now 1230pm and we have yet to receive a call back. Don't emergency service if your not going to do it! read more

Thanks again for all your help !!! Used these guys in a crunch and they came through in a big way !! I was very surprised how fast the whole process was . I hope I don't need this service again but if I do I know I now have a great company to rely on :) read more

These guys are great!!!! We used them for 4 units of our 8 unit apartment building and they handled the whole job perfectly. Some people (squatters) were on the property and definitely were not easy to deal with but they handled the difficult situation like a champ and boarded up all the doors and windows like I requested and for a very fair price. I saved these guys in our system for all my future board ups and will refer them to anyone who requires their kind of services! I highly recommend them read more

These guys are amazing. House glass was broken. They came on a Saturday in an hour took care of the glass clean up and boarded in an hour Great job! read more

Why can't every service be like the Board Up Boys - quick, professional, compassionate. I cannot say enough good things about their service. Our house was broken into. They came to the rescue - cleaned up the glass and securely boarded our door. I am grateful for their hassle free service during an emotional situation. read more

Board up boys came within an hour of our call to them at 1am on a Saturday night. I highly recommend them.

The reviews for this company seemed too good to be real to me with everyone satisfied with the work they did, when I was searching for board up services. Our home was broken into and these guys came within 40 minutes to board up the glass pane. Great team to work with, clean up was thorough. I really appreciated their prompt service and great personality. read more

We had to call these guys when our Pico Boulevard office was broken into middle of the night. We called for five different board up companies and none of the others even returned our call. These guys showed up within an hour and we're boarding up the window quickly efficiently and cleaned up the entire mess of glass it cetera. They're a first-class operation and they are very efficient and cost-effective. Look no further when you need this service these are your guys. read more

Great service and hard working fellas. Very fast and efficient. Kept me in the loop the whole time. Would recommend to others and would use again. read more

Ok, so someone broke into my home and I contacted several places to get a same day board up and everyone I called said it would be next business day. The board up guys came through on the same day and boarded up the broken door. I felt a sense of security after just going through a burglary. Thanks for the job well done and great communication. Highly recommend. read more

Our office was broken into in Cerritos last night, and the sheriff's gave us 2 recommendations for boarding up companies. One didn't answer, but thankfully Board Up Boys did. When I called at 2am I spoke with owner Bret and he gave a 40 minute ETA. Right on time Philip showed up, followed by Bret the owner. They were timely, professional, friendly and very reasonably priced. They did an amazingly efficient job and I hope we never "need" them again, but if we do I won't hesitate to call Board Up Boys read more

Great response time, and they showed up ready to work, boarding up a vacant house I have in escrow, in less than an hour. We'd had an issue with squatters, and they secured the home professionally and quickly. They were also prepared to show me the finished work with a large light, as the house was now dark inside. I appreciated the forethought and walk through. I will absolutely use them again, if needed. read more

The front door to my business was shattered. Called Board Up Boys 2 times. No answer and no return calls. You cannot call yourself 24 hour emergency service if you don't deliver. Terrible customer service! read more

Board Up Boys was amazing! Our house was burglarized and the company was suggested by the police. They arrived about half an hour after we called them. They boarded up our sliding door and vacuumed all of the glass. We also mentioned how there were traces of glass in the bedrooms and they went out of their way to clean that as well. When they were finished I forgot that the crooks broke our side gate and they installed a pad lock for free. Philip and Bret did an amazing job. read more

Board Up Boys came promptly on a Saturday morning when they were backed up with other calls. Not only were they prompt, they were efficient and careful -- and when there are lots of glass shards and fragments around, you have to be VERY careful. I hope we don't run into a problem like this again, but if we do, we'll certainly contact Board Up Boys, and am happy to recommend their services. read more

Amazing, do not hesitate to call them and explain your needs. 5 STAR RATING. Sunday late afterrnoon. Disaster strikes... An antique swiveling mirrors measuring an apparently odd 18"x36" topples over me as I'm rearranging furniture and shatters over my break spraying shards and daggers and fine powdered mirror all over the room. As I manage to escape the battlefield unscathed I gather my senses and make a mad dash to find any replacement mirrors online or at local hardware or retail stores. Plenty of mirrors but none at the right size! The clock is ticking on any remaining weekend outlets as an option, soonest online deliver over a week away and the boss is home tomorrow. After calling 9 different vendors with no answer, I finally left a message for The Board Up Boys. Within a few minutes the owner called me, listened to my tale and my urgent need of replacement today. He took my details and quickly called his tech to check inventory - reliable calls back and forth over next ten minutes and we sort out a absolutely fair price and scheduled time for the tech to arrive at my location. Two techs arrived, were courteous and went beyond the call of duty to replace the mirror, take extra care and attention to mount it and extended an extra courtesy at the end of the job regarding payment. Great job. Will use again and recommend to anyone for superior service. read more