Great interaction with the father and son team. I had a different company come out and they gave me…read morea ridiculous price with no assuring ETA (at least a few days with you hot water). They came out, quoted a fair price and got it done. Super easy.

Father and son team are great and personable. They were on time and very efficient. They left no…read moreloose ends.

Working with Pro Comfort was a positive experience from initial contact through proposal and…read moreinstallation. The installers are hard working,skilled and friendly. Highly recommend Pro Comfort and would not hesitate to call them again.

Mike was fantastic and gave us great advice on repairing the old AC unit vs getting a new system…read more The price was great compared to others in the area. 10/10 would recommend.

Arrived on time and was courteous. Diagnosed and fixed a bathtub leak in under 20 mins. Will hire…read moreagain.

Called KW on Tues Jan 14th around 8am asking for drain service. Ken sr. arrived around 10am and…read morelooked at job. He said should be able to do Friday and that he would communicate to his son to send me a quote and get scheduled. Wednesday there was no contact, so I left a message late in the day asking for an update. Thursday morning, I called and got Ken jr. I asked for an update. He said what is this about? I told him and he said I will call my dad and get back to you. Thursday, Friday, Sat and Sunday go by with no contact. As I write this review it is Thursday Jan 23rd and I have heard nothing from either one of them. Needless to say, I got somebody else. I am baffled how they blew me off and wasted my time. Jan 23rd update: I just got a message from KW Plumbing after leaving a complaint on their website message form: Here is their response to my complaint of no contact. First lol, best of luck Second I'm a good plumber, I run this from my phone in my pocket... I'm a shitty secretary. I'm sorry

Chris solved our issue in just a couple hours and gave us good advice on future maintenance. If we…read morehave another plumbing issue, I will definitely call Chris again!

I had Chris come install new kitchen appliances, a washer and dryer, and a few toilets after moving…read moreinto our new metro West home. I couldn't recommend him more. Did an excellent job and very responsive. Will definitely use him again for plumbing needs.

I used Rick before for my tenant's house, he did a great job. Not only he just is very experienced…read moreand handled my HVAC problem, but he spent time to explained it in such a clear way for me to understand. Today, I didn't call Rick directly, instead, I got him through a home warranty program, he showed up and recognized my phone number and still remembers the last work for my tenants. Again, this time, not only he fixed the leak, also did extra check up, clean etc work. I will certainly recommend him to any type of HVAC job.I am sure you will have a great experience as I have. Thanks, Rick.

Rick is a true professional from start to finish. He spent considerable time at our house initially…read moreto put together a great proposal. Then he totally accommodated our covid related installation schedule. His install team is also great - courteous and efficient. Installing central ac as a retrofit in an old house with several additions is a challenge but Rick is a master - never taking the easy way out striving for a perfect install. He is going to look at a couple neighbors and our daughters house next!

Very easy to schedule and lots of openings. Did an excellent job on the vents and the floor was…read moremostly clean afterward. Professional and courteous and explained things. Will use again.

I scheduled my appointment for 3pm. They called in the middle of the work day and asked if I could…read moremeet them in 20 minutes. They told me I scheduled my appointment at 1pm. I told them I could not leave work in 20 minutes. They proceeded to cancel altogether.

UPDATE: A few hours after writing this we LOST ALL HEAT DURING A BLIZZARD. No power interruptions,…read moreit is THE SYSTEM NOT WORKING YET AGAIN. Called only to be told we'd get NO help or support for two days. Our entire house is only around 55 degrees now and we can't safely leave. DO NOT USE THIS COMPANY. I am so unbelievably upset. We called Friday asking for help and now here we are, heatless with two kids home during a blizzard. ----------------------------------- I waited a long time to write this review because we gave SumZero many opportunities to correct ongoing issues that have existed since day one of installation (a few years back). Unfortunately, we continue to have persistent problems with both heating and cooling. We have two young kids and at this point it is unacceptable these issues haven't been resolved. In the summer, our back room with vaulted ceilings is consistently 5+ degrees warmer than the rest of the house. In the winter, that same room is always about 5 degrees colder. The main living areas also had issues for the first few years, struggling to maintain temperature in the summer and leaving the house humid and unable to hold the thermostat setting some days. After extensive back-and-forth, SumZero ultimately replaced the entire outdoor unit, stating we must have received a "lemon." That replacement was installed this past summer, yet the temperature imbalance in our back living room remains unchanged this winter. Separately, we were provided a mini-split for our partial basement living room. That unit is unreliable and often does not work at night. The settings are correct, we have tried power cycling and resetting the breaker, and it still works only intermittently. It has been set to 68°F for days, yet the room is currently 56°F with no warm air blowing, despite the unit being on. My husband and I have contacted SumZero countless times over multiple seasons and years. Even after replacing major equipment, we still do not have a system that can adequately heat and cool our home as promised. The heat pump system installed through MassSave has never performed adequately in the years since installation. I understand that some older heat pumps can struggle in extreme conditions, but high-efficiency systems (like one we should have received via MassSave rebate with SumZero) should be able to handle New England winters and hot, humid summers., from my research. Ours cannot do either consistently. At this point, we are exhausted from having to address these issues every few months. While the customer service representatives and technicians are polite, no one has been able to properly fix the system. I strongly recommend going with another company if you want to avoid a long-term headache. Photos show mini split remote temp set to 68 but room thermostat shows 56, this is a common occurrence. Other photo shows main house ecobee (new thermostat for heat pump unit) set to 70 (has been set to this for months) but it's only at 65 in reality and continues to go down. The back room with vaulted ceilings thermostat currently reads 59 even though it should be at 70.

Great company! Honest people and fair prices…read more If you're anything like me, you hate shoddy work, and in the home remodeling industry, there's a lot of that. I would rather pay a premium to ensure it is done right and the quality is there. SumZero does that and more. We called, and within a day, they sent one of their experts, Raphael G., to quote us for ductless mini-splits to outfit our home. He was very thorough, offering different options that would work for our living room and bedrooms, which are boiling and humid during the summertime. He made the process extremely easy for us to understand and was willing to work directly with our condo association to accommodate their requests. We're still waiting to get them approved by our condo association, as there is a lot of work involved in obtaining approval. However, so far, the experience has been nothing but easy and painless. I'm looking forward to having the mini-splits installed.

Thank you so much for your emergancy service when our oil burner shut down…read more Your service technician Wayne Sicotte was here in four hours from my call to your office. Wayne is a very skilled technician and really knows his oil burner repair service, and a very pleasant person to deal with. Thanks again as I am very happy with Macfarlane energy. Lenny Cleaves Sherborn, Ma.

WARNING: Two Years Without Service, Then an Unexpected $916 Oil Delivery and a Threat of Small…read moreClaims Court I strongly encourage Massachusetts homeowners to think twice before signing up with MacFarlane Energy, particularly for its automatic oil delivery and Value Plan. I became a customer in 2022. My last oil delivery was March 18, 2024, and my last annual boiler tune-up was February 9, 2024. For approximately TWO YEARS, MacFarlane made no deliveries, performed no annual maintenance and never once contacted me about my account. Its own Value Plan documentation explicitly includes an annual heating-system tune-up, yet I received no further tune-ups. During that time, I began purchasing oil elsewhere to keep my tank above 50%. After nearly two years without deliveries, maintenance or communication, I reasonably believed my relationship with MacFarlane had ended. Then, on March 26, 2026, MacFarlane unexpectedly delivered 152 gallons of oil at approximately $6.03 per gallon, charging me $916.84 during a period of extremely high oil prices. No advance phone call, no email and no opportunity to decline the delivery or its price. Now MacFarlane is demanding $971.84 and has escalated the dispute toward small claims court. I dispute these outrageous charges. Why should a company be able to go nearly two years without providing the annual maintenance included in its service plan, never communicate with its customer, then suddenly resume deliveries and demand nearly $1,000? I believe MacFarlane's handling of my account raises serious concerns under Massachusetts Chapter 93A, which prohibits unfair or deceptive business practices. I intend to pursue the appropriate consumer-protection channels. I have retained my invoices, service-plan documentation, account records and correspondence to substantiate my experience. MY WARNING TO HOMEOWNERS: Do not assume that years without deliveries, maintenance or communication mean MacFarlane has closed your account. Read every cancellation provision, get everything in writing and make sure you're actually receiving the services promised in your contract. They will show up and fill your tank without talking to you in 2 years or without any warning. Based on my experience, I would never recommend MacFarlane Energy. I believe its handling of my account, its failure to provide annual maintenance and its response to this billing dispute are completely unacceptable.

These guys are awesome and easy to work with. I appreciate that Julian wasn't trying to sell me a…read moreheat pump when all I asked for was a boiler replacement. Price is reasonable and about the same as the other 2 quotes I got. I like how they accept credit card payment if you are trying to maximize credit points. You can also save 2% of you opt to pay in cash. Install went well overall. There were some hiccups but they did come out immediately go address any concerns. Would highly recommend this team if you want to get your boiler replace

I had an issue with my air conditioner, I looked up Centerline and was very impressed by the…read morebackground of the owners. They are local BVT grads, then went to Mass Maritime before starting their business. I called and someone picked up immediately. I had a very pleasant conversation with the person on the phone. I thought I was going to have to wait a long time for an appointment as it is summer, but he had a gentleman, Adam, out to us the next morning. Adam arrived at 8, on time, professional, called before he arrived. We had asked because we needed to lock up the dogs. Adam looked at our air conditioner and immediately identified the problem, explained it and took care of everything. He wore foot protection and cleaned up everything. The price was very reasonable and Adam recommended cleaning once a year and changing the filters twice a year. I highly recommend this company.

I met many plumbers in the past but I liked Evan Ryan most. He was sincere and had a good attitude…read moreas a plumber. Not only that he did excellent works when I was in emergency situation. I highly recommend him.

Our heat was out. I called the office at 10:15am. It is now 12:40pm and my heat is fixed!! Staff…read morewas polite and friendly. I couldn't be happier.