The power of Chase bank!…read more Stopped by mainly to use the atm and ended up learning I could pay on my credit card bill as well... Who knew!?! ...Being an adult is a series of responsible treats lol I didn't even know I could do this at the bank or ATM as I normally just do the online thing. The parking lot is never too busy and they have plenty of people on duty when they're open Monday through Saturday in classic bank fashion. This location is on the corner of Van Nuys Blvd & Burbank Blvd directly next to a KFC and corner adjacent from CVS, Mobil (gas station), Ralph's, Silverlake Ramen and Chipotle to name a few among the many businesses close by and up Van Nuys Blvd aka Dealership Way. It feels easiest to enter Chase from heading east bound from Burbank or South from down Van Nuys as these are where the turns ins are, but you can also make a safe U-turn going North or a left turn onto Van Nuys from Burbank as well. It's a well spaced out lot - one ATM outside the doors, but if you're a Chase card member of any kind - you can use your card to scan and use additional ATMs inside. Security is mellow. Clerks are personable.

Tried to cash my check here they gave me the runaround citing "the system doesn't allow this check…read moreto be cashed" anyways went to the chase down the street and cashed my check no problem

I am updating my rating after receiving a very gracious and genuine phone call from the Branch…read moreManager Cecil. After learning about my experience described in the previous review, Cecil called me to apologize for my experience and to learn in more detail what happened to me so that he could remedy the situation and make sure things like that don't happen in the future. He seemed sincere and truly concerned about my experience. The fact that I received a call from Cecil was a relief to me. I was able to tell him the whole story of my experience, and he listened carefully. It makes me feel much better about my existing relationship with Wescom, and the fact that someone higher up actually cared about my relationship with them. Cecil actually took the time to explain to me why there would potentially be an issue in making my deposit. He listened and offered reasoning behind the scenes instead of just saying no. I am a reasonable person and can understand if there are certain things that cannot be done. But to simply dismiss me as if I had done something wrong without explanation is where my concern was. Cecil's concern about my experience, and his desire to improve in his branch's area of weakness really helped to relieve the frustrations I had held since my last experience. My confidence with Wescom has been restored and I will continue to be a member. I hope that Cecil's warmness and caring nature will trickle down to his staff members. Thank you for making this right.

Location, parking, office are convenient. Staff Sarah/ Zarah very friendly & helpful.read more

Jaeilyn always help me with good energy and not make stuff to complicate it…read more Thank you so much and we will see you soon . Definitely 5 stars!

Excellent customer service. Speedy and efficient without feeling rushed. Both Mercedes and Erica…read moreare concise and exhaustive in their attention to detail, which is a must in this field. Will continue to patronize this location for the foreseeable future.

I needed some cash to pay a purchase. When I googled the locations, this is the nearest branch from…read moremy workplace. So after work, I drove here. I didn't know that it is inside Ralph's. When you go in, it is on the right. ATM is near the claw machines. No customers on sight so it was a fast and easy transaction.

repeatedly disconnect calls specifically to this branch - unbelievably long lines and manager not…read morewilling to step in to help or facilitate - incredibly dysfunctional and poor representation of a bank that is otherwise quite good

The team provided exceptional customer service. Alyssa Joske also assists me with all my banking…read morerequirements, and I consistently enjoy visiting the branch.

Always a fantastic experience with EAST WEST BANK for both locations (Van Nuys and Encino). The…read moreteam were knowledgeable especially the manager Alyssa J., very patient and transparent throughout the process. Excellent customer service makes a big difference! Kudos to all! Eddie, Jaime, Andy, Tracy and IRENE

You know Chase is a could established with the only problem is that this specific establishment it…read morehas no sign in the front of parking in the back and entries in the back so you can find yourself looking for the front door in the front but it's not in the front because there's no sign you know they think you're gonna assume what happens when you assume you mix an ass out of you and me and that's exactly what they did. They made an ass out of themselves and me looking like an ass walking around looking for brick front door, which is in the back hidden behind the parking lot come on people seven dollars you get a nice sign your Chase you are Chase

This Chase Bank is in sherman oaks. only 1 of the outside…read moreATM's worked. so there was a line to use it.

Pros: They always smile…read more More than two tellers at one time, or any given time. Clean place like any other bank it should be. Service as expected. Some friendly tellers. Cons: Too many new tellers which I have to explain what is bad...new tellers are not accustomed to banks customers and not enough teller windows open.

Large parking lot, atms outside when the bank isn't running during their normal hours. There isn't…read morea drive thru atm. The bank is quiet, clean, and the clerks and cheerful and happy to help with transfers, deposits, withdrawals and helping discuss financial benefits. The clerks are great at telling you about promotions and everything available to you. Their credit card team is amazing about answers calls whenever you flag your card as stolen, fraud etc they are on top of it. Their team handles the conflict immediately and credits your account while figuring out how to handle the issue. Highly recommend this bank.

I write very few reviews but this bank is just so special I feel that I must…read more A few years ago a friend took me to the Encino branch of Umpqua Business Bank. Upon entering I was immediately struck with the feeling that this was going to be a very interesting experience. When you enter you are faced with two large desks/tables with chairs. Behind the table you will almost always find Travis "sitting " comfortably and ready to help with whatever your business is. Blanca, off to the side, is seated at another desk. We, the customers are welcome to walk around behind Travis, even past Blanca to Jerry's office or all the way in the back to Gary's office. Gary is the manager of this wonderful branch and the leader of this incredible and warm and welcoming team of professionals. At some point you realize that there are no bullet proof walls. You dont have to stand and push or pull currency through a depression in the counter under a plexiglass barrier. These people either really like their jobs and helping others or they're the best actors I've encountered. And this is Los Angeles. When you go to this branch, whether for the first time or the 10,000th just be prepared to take a trip back in time to, "Little Town USA". Instead of layers of barriers between you and the staff you will be so warmly greeted - by name - that you'll be tempted to hang out even after you've finished your coffee and banking.

I opened a business account. They put their deposit stamp on the back of a Federal check that was…read moredeposited to open the account. Later, I get a call that they refused to open the account. When I asked why, the refused to give me a reason. How can they open an account, accept a check, stamp the check and then refuse to give me a reason? Why is it secret?

They've been so helpful to us from the moment we've encountered issues on the business check we've…read moretried to in-cashed on a friday afternoon. Almost even close to their closing when we come visit the branch but they still didnt stop resolving the check issue. They've truly showed they're professionalism. Kudos to these people who showed and truly valued their customer. SHOUT OUT to SOPHIE BILENKO she is the most Superb bank representative we've ever encountered. How I wish all of the people who work in the banking business are same as this person. She is so Unbelievable helpful and Kind. Her dedication she showed to her customer purely Amazing!!! Also to her manager, Sarah. Thank you!! You are truly amazing and Wonderful manager!! Thank you!!! thank you!!

This location has the best customer service I have ever experienced at a bank. Not just a friendly…read moreteller but the team work to research and provide solutions to the business need is amazing.