The power of Chase bank!…read more Stopped by mainly to use the atm and ended up learning I could pay on my credit card bill as well... Who knew!?! ...Being an adult is a series of responsible treats lol I didn't even know I could do this at the bank or ATM as I normally just do the online thing. The parking lot is never too busy and they have plenty of people on duty when they're open Monday through Saturday in classic bank fashion. This location is on the corner of Van Nuys Blvd & Burbank Blvd directly next to a KFC and corner adjacent from CVS, Mobil (gas station), Ralph's, Silverlake Ramen and Chipotle to name a few among the many businesses close by and up Van Nuys Blvd aka Dealership Way. It feels easiest to enter Chase from heading east bound from Burbank or South from down Van Nuys as these are where the turns ins are, but you can also make a safe U-turn going North or a left turn onto Van Nuys from Burbank as well. It's a well spaced out lot - one ATM outside the doors, but if you're a Chase card member of any kind - you can use your card to scan and use additional ATMs inside. Security is mellow. Clerks are personable.

Tried to cash my check here they gave me the runaround citing "the system doesn't allow this check…read moreto be cashed" anyways went to the chase down the street and cashed my check no problem

Location, parking, office are convenient. Staff Sarah/ Zarah very friendly & helpful.read more

I recommend the bank but the phone hold time is atrocious. Unless you enjoy being on hold 30+min…read morethanks.

Jaeilyn always help me with good energy and not make stuff to complicate it…read more Thank you so much and we will see you soon . Definitely 5 stars!

Excellent customer service. Speedy and efficient without feeling rushed. Both Mercedes and Erica…read moreare concise and exhaustive in their attention to detail, which is a must in this field. Will continue to patronize this location for the foreseeable future.

I needed some cash to pay a purchase. When I googled the locations, this is the nearest branch from…read moremy workplace. So after work, I drove here. I didn't know that it is inside Ralph's. When you go in, it is on the right. ATM is near the claw machines. No customers on sight so it was a fast and easy transaction.

Maybe I came at the wrong time. Thought it'd be quick here but nope. Three out of four employees…read morejust sitting there with their windows closed when there's a line. Customers are not first obviously.

The team provided exceptional customer service. Alyssa Joske also assists me with all my banking…read morerequirements, and I consistently enjoy visiting the branch.

Always a fantastic experience with EAST WEST BANK for both locations (Van Nuys and Encino). The…read moreteam were knowledgeable especially the manager Alyssa J., very patient and transparent throughout the process. Excellent customer service makes a big difference! Kudos to all! Eddie, Jaime, Andy, Tracy and IRENE

This Chase Bank is in sherman oaks. only 1 of the outside…read moreATM's worked. so there was a line to use it.

I want to extend my deepest gratitude and appreciation to the entire team at Chase Bank in Sherman…read moreOaks. When I initially called to schedule an appointment to open an account, the branch manager personally reached out the day before to inform me that the bankers were out sick. Despite the circumstances, she had arranged for Mohammad from the Encino branch to assist me while covering for the day. Mohammad was an absolute pleasure to work with. He took the time to thoroughly explain all the available options and answered every one of my questions with patience and professionalism. Shoutout to the entire Sherman Oaks team! This experience immediately reminded me why I valued being a Chase client years ago during my college days.

What ever you do do not invest with the representative in the branch. I lost money due to his…read morearrogance and had to file a FINRA complaint against him. Citi finally settled but I still lost money. The funds were in CD's and he still caused the loss of money due to his nasty attitude and unprofessionalism The worst. Do not trust them. They work on commission and will pressure you into buying high risk funds that pay them commissions. Find a financial planner that is a fiduciary. He only gets paid if you make money in the fund.

Large parking lot, atms outside when the bank isn't running during their normal hours. There isn't…read morea drive thru atm. The bank is quiet, clean, and the clerks and cheerful and happy to help with transfers, deposits, withdrawals and helping discuss financial benefits. The clerks are great at telling you about promotions and everything available to you. Their credit card team is amazing about answers calls whenever you flag your card as stolen, fraud etc they are on top of it. Their team handles the conflict immediately and credits your account while figuring out how to handle the issue. Highly recommend this bank.

I opened a business account. They put their deposit stamp on the back of a Federal check that was…read moredeposited to open the account. Later, I get a call that they refused to open the account. When I asked why, the refused to give me a reason. How can they open an account, accept a check, stamp the check and then refuse to give me a reason? Why is it secret?

This upgrade in rating is for their headquarters customer service, not the Encino location. The…read moreheadquarters took care of everything without me having to go into the Encino branch again. It has been smooth sailing for 18 months. So Umpqua overall is a good bank with helpful customer service. I just would never go to the Encino branch again based on my last experience.

This location has the best customer service I have ever experienced at a bank. Not just a friendly…read moreteller but the team work to research and provide solutions to the business need is amazing.

I don't know how to express my disappointment. I am a loyal customer of East West Bank with having…read moremultiple accounts personal and business with this bank. Unfortunately three days ago I went to this branch to get some cash, Sophie was the teller Who handed me the $100 bills. I went to Bank of America the day after to deposit the amount into my account. That was the time I realized that one of the $100 bills that you see in the picture was fake. BofA branch manager confirmed that the bill was fake and they did not give me the money back. They just gave me a report and told me that I have to go back to East West Bank and show them the the report to get reimbursement on the fake bill. It has been two days since then that Alhina and Sara Have been calling me from East West Bank and they're just repeating themselves that I cannot get my money back from them because They are not responsible for the money once it is out of their branch! My question to the bank Would be how should I know if the money that I'm getting from my bank is fake or not? Why they do not have a machine to count the money in front of customers to Show that the money is not fake? All other banks have the machine that detects fake bills and also counts the bills in front of a customer. This branch not only has the machine to count the bills in front of the customers but also they count the bills by hand which can create lots of issues like the one I am facing now. After following up multiple times with them via phone calls and emails at the end branch is telling me I have to wait for a month or even more for the treasury to confirm that the money is fake. They are telling me that just because I am a loyal customer in case the money is fake they will pay me the $100 after a month or so. (It means if I were not a client with multiple active accounts they would not take responsibility for their own mistake!) Why should I as the customer should be the person who is getting affected because of this bank not being able to issue real bills to customers?! Shouldn't we trust our banks?! Or should we expect them to hand fake bills to us these days?!