The power of Chase bank! Stopped by mainly to use the atm and ended up learning I could pay on my credit card bill as well... Who knew!?! ...Being an adult is a series of responsible treats lol I didn't even know I could do this at the bank or ATM as I normally just do the online thing. The parking lot is never too busy and they have plenty of people on duty when they're open Monday through Saturday in classic bank fashion. This location is on the corner of Van Nuys Blvd & Burbank Blvd directly next to a KFC and corner adjacent from CVS, Mobil (gas station), Ralph's, Silverlake Ramen and Chipotle to name a few among the many businesses close by and up Van Nuys Blvd aka Dealership Way. It feels easiest to enter Chase from heading east bound from Burbank or South from down Van Nuys as these are where the turns ins are, but you can also make a safe U-turn going North or a left turn onto Van Nuys from Burbank as well. It's a well spaced out lot - one ATM outside the doors, but if you're a Chase card member of any kind - you can use your card to scan and use additional ATMs inside. Security is mellow. Clerks are personable. read more

Tried to cash my check here they gave me the runaround citing "the system doesn't allow this check to be cashed" anyways went to the chase down the street and cashed my check no problem read more

Hey, I like this Chase Bank location whenever I am in the area, and need to get some money, or put away some. Their machines are always working. Never that much long lines, because the bank is not that big. Employees are friendly and professional here. Parking can be a pain at a certain time of day. I just do not like the parking structure here. All in all, its a great location for my convenience. read more

I know, giving a bank a review? I questioned it as well, but it is more about the service I received. I had to go with my daughter to close and open a account. She was the victim of a scam. I can't thank Matida and Zaria enough with there help! They talked to my daughter about what to look out for in the future. They made her feel better telling her, she is not the only one this has happened to. They help with conversion about future banking. They were kind and patient. Thank you ladies for your help. I high recommend this branch. There are more people on staff to help an a smaller branch. read more

If you want to come here on Saturday's they close at 2pm. They have not updated their hours on yelp.

Non of the bankers know what they are doing. I'll start from the beginning... I set up an appointment for 11:30am arrived early just in case I could be seen early, instead, they were not ready for me until 11:45 am. I had to keep explaining basic banking needs... trying to move $200,000 into chase bank from an account chase helped me set up and another savings account with another bank. ** I'm the only person linked to all the accounts I was trying to merge. Non of the bankers knew how to proceed. I've worked with bankers for 15 years and this should have been a 5 to 10 min visit. I was at chase bank for an hour and they still couldn't figure it out. I'm definitely moving all my funds out of chase bank after this visit. read more

Horrible customer service. The banker was so rude and stupid of the stupids. Even the bank Manager was rough, and she was unprofessional. I think in this location. Some employers need to work on themself because you can tell they have low self-confidence they don't know what they are doing. They wasted my time. I decided to go different branch without explaining to them how stupid they were. Other location branches served me the best way and fast. read more

Honestly why are these places even open the people they have at the tellers are as useless as can be. Over the phone they can't help make an appointment to open an account, they prompt you to go to a branch. I went to the branch and they said to go online if I could I would've. ABSOLUTELY USELESS TELLERS. Rehire should definitely be considered read more

Okay so first let me tell thus branch I can't think of anything to say it is one of the best branches starting from the branch Manager Jelani he was not there for a while now he came back one of the best Branch Mangers you can ever ask for down to earth manager anything you need help with his always there to help with anything same with Kristina who is lead teller one of the nicest leads ever always there and ready to help with anything employees are always nice smiling greeting and thanking each everyone and if anyone needs anything at all they are always there and ready to assist with anything. The branch is very well clean and neat ATMS are new and it's very great bank to go in quickly do the transaction very quick and east way. read more

As you walk in you are greeted by a sweet gentleman named David that opens the door for you. Then everyone near says hello. Just brightens your mood. Not to mention they were all Wearing the Armenian awareness flags! Thank you Chase! read more

Writing as i sit here. Came 4:05. Sign I 4:08 5:21 banker Irina (the one that works in a booth) who suppose to help us, says she needs 10 min lunch, cuz she didn't have one. 5:55 where is she? not even out. Bank closes in 5 min Thanks to Obalit, took us in and helped really quick. Lady came from lunch at 6:06. Someone has time management issues She could have shared, I was hungry too. Lol Nice customer service read more

Waste of a good space only one window open long line staff is lazy worst bank around

CHASE WHERE DISABLE AND HANICAP PEOPLE DOES NOT HAVE ANY VALUE OR WILL NOT BE RESPECTED. I took my disabled father on wheelchair to this location in hot summer day for small banking service. I was rejected by supervisor who refuse to help because their associate did not show up on that day. Even supervisor didn't want to assist us. I took my disabled father to another branch in a hot summer day for that matter and finally they did the job for us. CHASE WHERE DISABLE AND HANICAP PEOPLE DOES NOT HAVE ANY VALUE OR WILL NOT BE RESPECTED. read more

Service: 1 star, if that. Jeez!!!! Now I remember why we do all our banking online, yikes. I had several checks to deposit and decided to just go in and get it all done. No waiting in line, which is why I gave 2 stars. Then, I met the cheerful (*eyes rolling*) Chase associate. She was just not delightful. Literally there was no one in the bank and so one would think she had some energy and pep in her. Negative. She was muted, if that makes sense. Dull. Oh well, I won't be going back inside and if I do, I'll opt for the soon-to-replace-her-job teller machines. read more

So let me start this 1 star is because the atm machine outside never works, go here all the time, can walk its so close to my house, but the outside atm hasent worked in the last year. That woud be ok but you can't go inside(lobby) on the weekends or evenings to use the other ATM machine. Why might you ask because you can't open the door to get to the inside lobby ATM machines. Why might you ask, because the credit card slide hasent worked in the last year either. How hard is it to hire a person to fix the broken crap that you want us to use. HORRIBLE !!!!!!!!! FIX YOUR SH$T read more

There is a lot of turnover at Chase branches lately and this branch at Van Nuys and Burbank is no exception. This branch has become a revolving door for employees. Anyway, I went in there today to deposit some checks and wanted to talk to a private banker(CPC) only to be greeted by Yeva, the new branch manager who was no clue on how to take care of customers. She kept telling me and others that the bankers are busy and they will reschedule us for another day. She thinks she owns the place and Chase put her there because she is so great. Delusional. Is that how they do in Yerevan? We deserve better then this. And I know Chase can do better than this. A couple of rogue employees doesn't a subpar Bank make. Please review the customer service policies and personnel so they are up to par. Thank you. read more

Horrible customer service, I was trying to open a new account with Chase at this branch so i set up an appointment at 330pm with Irena to discuss. I waited for 1 hour and a half with my 7mo old just for her to tell me it was 5pm and if i wanted to come back the next day. I told her that i had been waiting this whole time so i want to be helped now. She was not happy about that and was very rude when I started to ask her questions about opening an account. I ended up leaving with nothing done. No account opened and none of my questions answered. Im not even a customer at this bank and thats how they provide customer service! Dont waste your time at this branch go to one where they actually value your time. read more

Excellent customer service each and every time I visit this branch. Jelani Nuñez is excellent at what he does. I see him each time I visit this branch. He's either behind the counter or behind a desk with a smile ready to assist the next customer. read more

Dear mr.jelani nun'ez I would like to thank you for the excellent service you provided me. Your demeanor is very delightful and you are always ready to help me with all my banking needs. I appreciate your attention to detail, Your excellent communication skills,your professionalism And ready smile,which always makes my experience with your bank better than l expected I will high recommend you and your bank to my friends And family. Sincerely Ester cohen read more

I've always had an easy going, pleasurable experience whenever I've visited this branch. The employees are kind, helpful, and always assist each transaction with a gentle approach. They know how to treat their customers and always surprise me every time I come in, whether it's with customer perks, fee waivers, or whatever the case may be. The facility is relatively new, clean, and well established. ATMs are located outside or just inside the front doors for after hour service. They also offer complimentary water, coffee, and other refreshments in the lobby. Overall it's a great place to do all my banking. They've always been able to help me quickly and I have nothing but good things to say. Major bonus points for being so close to me, too! read more

If you walk in and this middle aged Romanian woman with a thick accent named Irina Baican comes to help you out, DO NOT let her help you!!!!! She is the most obnoxious person I have EVER met in my life! Coincidentally she had helped my husband twice when he had to stop by the branch by himself and he also had the worst experience with her. She is sooo nosey (idk if she's trying to be friendly) and when I asked to dispute my credit card charge, she rolled her eyes for coming into the branch instead of simply calling the number on the card. She also said that I couldn't dispute it because I had already made a payment "so long ago" (11 days ago). I told her that it wasn't my first time and I was sure I could do that, then again she rolled her eyes and called the number for me. And as she was talking to the representative on the phone she was telling them I came ALL THE WAY to the branch instead of just calling the number on the card and laughed about it. I was like "Excuse me? I'm RIGHT here?????!!!!" After the dispute was done, she told me that I have been pre-approved for a different credit card but I wasn't interested so I told her I had to be somewhere else so I could leave. But WTF????? She didn't let me go!!!!!! She said "where you gotta go? I'll just take a second" and insisted explaining ALL the credit cards they have. This was definitely the WORST bank experience EVERRRRR!!!!!! read more

We came here to make 3 large wire transfers from our business account. We were held in the lobby for literally more than 1.5 hours. When we asked why there is no business account representative like in other branches, this is what we were told by Mr. Erich Erdmier: 1) he has no idea where two of his bank tellers are, 2) he is here for only a couple of hours a day (why should we even care??) 3) we should go to another branch. These words speak for themsleves, don't they? How can a vice-president not know and not care about where his subordinates are? Why are we being told how much time he is here when it is absolutely irrelevant to our problem? We came here to do business, not chit-chat with someone who is occupying an important position without any basic knowledge of customer service. Last time I checked brushing off valuable customers (which we are) was not compatible with customer service. I'm not talking about GOOD customer service, but ANY customer service for that matter. They do not have adequate/appropriate stuff. It's like Tijuana credit union and not JP Morgan, excuse me for the comparison, but customer service at this Chase branch is non-existent. read more

The Branch Manager, Jelani Nunez demonstrated professionalism beyond belief! I am with Chase for about 20 plus years and I have not seen even one person to compare with this guy's positive demeanor and excellent customer service. He was very patient, extremely articulate and well spoken. He provided us the facts to process big international wire transfers and he made the process so easy. It was indeed a pleasure to bank at this branch most specially dealing with Mr. Nunez. If you need a banker, come here and see Jelani - you won't be disappointed at all. Thank you! read more

Great service Everything is so organized there The wait time is short sometimes you don't wait at all the workers there always smile to me and give me great service Thank you ! Definitely recommended read more

This is one of the best (if not THE best) branches for Chase in the area. All staff are friendly and courteous, but Irina stands out with among them. She is an absolute delight. Very helpful, knowledgeable, and just all around amazing to work with. She helped my wife and me with all our needs and took the time to answer all our questions and went above and beyond what could be expected of a bank representative. Absolutely delightful experience all around! read more

They've improved their wait times. Staff has always been nice. I actually enjoy coming here now. Props to the manager.

This is my first time walking into Chase bank and the process was incredibly easy. The reason why I decided to contact Chase was because I was looking for a Credit Card to pay for my LSAT Prep Course. I called Chase and Irina answered the phone and I asked her if there were special offers and she was more than happy to assist me. I asked her if I could come in to the branch and see her in person and she said absolutely! Irina was very polite and interested in helping me apply for the credit card. She went over the different options with me and even offered to expedite the Credit Card shipment for free. Irina really made me feel like she had genuine interest in helping me and was very happy to answer all of my questions!! read more

Never an issue when I come here. They always have tellers available to help! I've been her on my lunch when it's busy and they get ya in and out! read more

This is the worst chase I have been to yet! Every time I come here the ATM machines don't work so out of the 7 they have available only 2 are working. Not to mention when I waited for assistance I was asked if I had a question. As I proceeded to explain I was rudely cut off by one of the representatives (Irena) and told to go to the teller or she would be right with me. Had she in fact listened to what I had to say she would have known I lost my wallet and was there to order a new card. After she came out from helping a teller she then proceeded to help the line instead of coming back to see what I needed as she said she would. Horrible service and inconvenient experience!! read more

2 employees to help 20 people. Waited in line to get quarters so I can do laundry. But guess what? Gotta have an account for them to do any currency exchange..... Another reason why I'm proud to NOT have an account with Chase. read more

Mike, the branch manager, could not have given fewer fucks about the fact that my account got hacked and some asshole overdrafted my account by $2000.00, leaving me with no funds, meaning ZERO dollars, until *hopefully* Tuesday when Chase claims it will be fixed. I've been struggling financially for several years, have no savings, and my credit cards are all maxed out, so I'm completely fucked. But no one at Chase gives a shit. Fuck you Chase for funding DAPL and fuck you for being totally apathetic to my very frustrating situation. How am I supposed to buy groceries at the dollar store or put gas in my car to go to work on Monday? Chase doesn't give a shit if I starve or die. read more

Terrible service. They close the vestibule with the ATMs at 5pm so customers have no way of using the ATM after hours. Bankers inside are not accommodating. read more

Irina was nice to me, there is a long wait but it's not her fault

Bad service workers make you feel unwelcoming and stare at you with rage. I've never felt so uncomfortable in my life withdrawing money

Very dissapointed, told me I had to wait for five minutes to get my new card, in less than 2 minutes it was ready. I wasn't even be able to play Boom Beach! Seriously, thank you guys ! Best customer service! Thank you Mike! read more

Jelani the branch manager is the best in the west I've never met anyone so helpful and understanding. I will recommend everyone to his branch for any banking business. He is so nice and polite. read more

Chase made a mistake with Zelle on my account and Irina was very helpful in rectifying the situation. It was nice to see a kind face after dealing with Chase reps on the phone who said "oh well!" read more

I am writing this review as I sit here... I came to the bank to make a wire transfer ... I wrote my name on the clip board and I was approached by a lady named Irena. She took me to her office and proceed to tell me that I need to go to the ATM machine to make my deposit and then come back... it takes me 3 min to make my deposit and she took someone else rather than wait for me to complete the transaction she told me to make. I am late to work because she couldn't wait for me to follow her instructions to complete a deposit! Worst customer service ever. I have done several wire transfers where the banker deposits my cash to complete my transaction. This is ridiculous!!!! Irena needs training on customer service!!!! read more

Jelani Nunez; The Branch Manager of this chase. well, where to start and how? my wife called the bank few days ago and ordered some foreign currency for our trip, usually it takes few days to get ready. So they called yesterday telling us the currency is ready for pick up. I drove to the bank and handed the cashier my ID, the receipt as a proof and my debit card as they always ask. after spending few minutes checking the paper work she told me that she can not hand me the money because I wasn't the one who requested it? I thought she was making a joke trying to be nice, but then I realized she wasn't and she was dead serious about not handing me the money. I explained her very calmly that The account belongs for both of us, it's joint and active. We have the same address on the account, the same last name and all our debit/credit cards are joint meaning it could be AND/OR can withdraw, deposit, close, open or do what ever you want to do with that damn account. she couldn't understand my simple explanation and finally she called the Branch manager Mr. Jelani Nunez (I thought he could be smarter than her) but unfortunately he wasn't by giving me the same answer as she did. I told the guy let me put it in a different way so you can understand it. If I want to withdraw a $1,000 from that account will you give it to me? and his answer was yes....I can give it to you. So my next question was then what difference does it make if you give me that money in Euros or in US Dollars? he answered me back but you haven't requested it so I can't give it to you. I totally understand it's for security reasons and they have to go through procedures not to hand the money to the wrong person, but when you provide soooooo many proofs just to get a $1000 from an account that belongs to that person the only thing I can say is.....these guys hit the maximum level of idiocy. My advise to you all is try to stay away from this bank so you won't ruin your day and get frustrated. Remember the name is JELANI NUNEZ The BANK MANAGER. God help him read more

Tell Jelani they have an after hours security problem with homeless hanging in the lobby. It is very intimidating. We once witnessed a robbery after hours at ATM not far away. You should have police checking. read more