Great car wash for both interior and exterior cleaning. They do a thorough job, and the staff is always very kind and friendly. However, I canceled my car wash membership about seven months ago when they switched to a new system and increased their rates. At that time, they asked for my card to continue service, and I declined because I did not want to proceed at the higher rate. I assumed my account was canceled. Unfortunately, I did not check my bank account for several months, and I later discovered that I had been charged the higher membership rate the entire time -- even though I did not use the service. I have been trying to resolve this issue for about two months, but I have received no response or follow-up communication. While I appreciate the quality of their work and the kindness of the staff, the lack of communication and billing issue is very disappointing. As of today, I still have not been contacted. My account has now been canceled. I am giving one star -- one star for the cleaning quality and friendliness, but the overall experience regarding billing and communication has been frustrating. read more

My experience at this car wash was TOP TIER! I have gone to alot of car washes, and NONE have treated me the way the staff has at the BlueWave Carwash Kingsland. From Alex G.'s energetic spirit to the welcoming and helpful spirit of Jeremiah. My experience here WILL make me come back. Alex G. Was very informative in regards to the deals and types of carwashes are available, and even was able to answer my question about an Annual Membership that I DO plan on getting. Jeremiah was super sweet and literally helped me vacuum out my car, and taught me the coolest carpet hack with the air blower. BlueWave gained a loyal customer. I stayed alittle after, and noticed that they treat ALL their customers this way. So if you are in the Katy area and close to the BlueWave Kingsland STOP BYE! You wont regret it. read more

BlueWave Express Car Wash - Employees - Car Wash Near Me - Katy, Texas

I've been using this car wash for sometime now. This business has recently updated their system and prices. At first all was good but the system keeps kicking out my debit card. Re- enrolling would give me the higher price! How do I go to a car wash one day and the next my card was deleted from file? That's b.s what a way to get someone to pay the new prices! The worst part is there's no one there to actually assist. Just left me waiting at the gate for over 12 minutes. So disappointed I can't utilize a service I'm paying for. I guess I should dispute this with my bank because that's preposterous! Update: I was able to reenroll at the same price. The app wouldn't allow me to do any changes so I had to go on site for changes. We now have separate accounts since the system would not join both my husband I account. read more

I have not experienced any problem with the carwash itself. My problem is how they will snare customers into a membership. I was told i could come in and they would take care of the cancelation. I live 30+ miles away & couldn't make it before the renewal date. The day the charge shows up on my credit card, I call to cancel & ask for a refund​. I haven't received it & no response. read more

So, came to get a car wash, never mind the new chick that couldn't direct flies to a pile of dog shit, my car got scratched. Nothing else on my car is scratched in that manner. The ASS manager MARIO with the upside down name tag who at noon, must tie on both of his shoes like he just put them on, spoke to me in a manner that led me to believe that my car would be taken care of at the time of the incident. I didn't go anywhere but the office right after the scratch. I notified him immediately because Im very aware of my car's condition on a daily basis. Mario failed to mention anything about no coverage due to location. The manager cannot maintain an utter speck of professionalism. This place needs an investigation because something seems off. Even the same pitch they must love to recite. Also, they claimed they called. No one called or left a voice message. DO NOT COME HERE IF YOU CARE ABOUT YOUR PAINT. Also, for those who may want to blame the paint bc there are a lot of opinions about this, I'm very well versed on my paint and what It can handle. But this isn't the case, when someone says you scratched my vehicle, you don't say you got it and when I see the manager, you already have a sob story. The lady didn't even ask my name so how did she know what I even came for and ready to tell a story. I don't believe my paperwork was ever recorded. And I'm looking into pursuing an investigation on this location..... read more

BlueWave Express Car Wash - So they scratched my vehicle last week and this week they are lot accountable for it because it wasn't "in the front". - Car Wash Near Me - Katy, Texas

I purchased the premium car wash $ 16.00 from Bluewave Express on Kingsland Blvd. 11/14/20 at 540pm. On 11/15/20 less than 12 hrs since wash session. I returned to see if could get a rain check or even lesser re wash. I arrived at approximately 9:30am the next morning. They refused to re wash or rain check. This very bad community business. I've witnessed re wash at this same place because of the frequent visits. This is definitely not Chic Fila like business. read more

BlueWave Express Car Wash - Proof of purchase - Car Wash Near Me - Katy, Texas

A self drive through tunnel system car wash with free self vacuum. I just needed basic wash and at $6, it meet my need and wallet. It was a decent wash and my car didn't get scratch nor broken. Vacuum machine was strong. So it was all good. read more

Do not go here! Their machine grabbed onto my wipers and mangled them. Now the engine is burned out and I had to file an insurance claim. I am out $500 and the manager did not have the decency to talk with me. Don't bother calling corporate. They are even worse. Go to Buccees read more

This car wash ripped off a emblem of my new Silverado fender. Of course they take no responsibility for the replacement. Beware...

I have used this car wash several times. It has been a good experience each time. Nothing has ever been broken and my car gets cleaned fairly well for this type of car wash. You can't expect perfection with this type but it's a great quick run through wash. I don't buy all the extras. Not sure the upsells actually do much different than the cheap wash. read more

Monthly unlimited pass is the way to go here. For under $30 a month you get their best wash and you can go as many times as you like. Includes tire shine. They have vacuums that are self serve but included in the charge but any interior clean is on your own. Wash does not get rid of bugs though read more

Unprofessional. Don't even bother with this place. I have been a member for over a year and wash my car about 2-4 times a week. This car wash damaged my car and after filing an incident report they said "someone will get back with you in 3-7 business days" It took them over a month to get back in contact with me after consistently reaching out to customer service and their claims department to be told by Benny that works in claims "nothing we can do" and proceeded to argue with me about the damage on my car. I had minor damage that cost me $150 which adds up to 5 months of my membership costs. You would think a million dollar company would just bite a $150 charge and continue to have a paying customer... there are better car washes with kinder people out there! read more

Broke my windshield on the back. Reported but no answer back. Cancel the service today read more

Wow!!! This business has increased their prices on basic service by a whooping 67%. This is a ridiculous price increase. If you patronize this business, I strongly urge you to re-assess the alternatives. This is far beyond the cost of living and wage increases. Purchase a bottle of carwash from Wal-mart and do a family wash; you would get far better results overall. read more

damage my rear wiper blade assembly and still they are avoiding to pay. the final decision is law sue and viral in social media. bad service in the middle of community. read more

BlueWave Express Car Wash - Rear wiper blade assembly damage. - Car Wash Near Me - Katy, Texas

I was so excited when they were building a car wash close to us. They have plenty of areas where you can vacuumed out your vehicle. And the caw wash is pretty Damn good. I mean they have an attendant standing at the main entrance of the mobile car wash guiding you along the tracks. Then they spray your vehicle with this pre-wash bug remover or bug wash. Then the machine pulls you threw very slow and carefully while your vehicle is now getting the best spot free wash. I mean lets be honest here my husbands vehicle needed a bath lol. It's very convenient, easy to get threw, and I'm a girl so if I can do it all my girls can too. I was a bit worried though in the beginning I thought I was going to screw up but I didn't whoop whoop! The price for a premium hot wash was $16.00 I hope this review was helpful and I hope your having a wonderful day SYOY!!;) read more

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whenever I need to wash and clean my car come to this carwash. I don't know why it has some bad reviews and law rate. But common they wash your vehicle for $6, $8 and $10 depends on what options you prefer to have on your wash. I always get the base one though. vacume is free, they charge you nothing. so when I have time go there first clean my car nicely and vacume it. then wax inside my car. I get my own wax with me it's not free there. I don't know if even they offer such thing. then drive through to their washers and get out. it totally worth it. read more

Worst car wash in the greater Houston area. It stopped twice thru the rinse cycle. I paid nine dollars for nothing. NEVER AGAIN!!!!!! Rude employees. Bad service. Horrible place!!!!! Don't waste your time or money here. read more

I've gone through this car wash several times and never had an issue. However, I went through it the other day and selected the most expensive package. When I got home, there were hard water spots all over my car. I contacted customer service and they refused to refund my money or provide a solution. Needless to say, I'm going to find a new car wash. read more

BEWARE DONT BRING YOUR CAR HERE, the carwash machine broked the rear spoiler in my truck , immediately i talked with the assistant manager his name is JULIAN , and he say in not our fault , in not my problem, very aggressive, and rude, ban bad customer service , is the second time with the same problem in 2 months, 1 month ago the broke my rear wiper and arm , i was waiting 1 month to fix my wiper, the manager in the car wash is aggressive , liar and rude , last time in bluewave car wash i don't recommend you bring your car , save money and waste your time BEWARE THE STAFF IS TERRIBLE , LIAR AND NOT HONEST , you can find better car wash in Mason rd read more

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My car's exterior is already clean, save for an early New Year's gift some birds left after partying last night. After scrubbing these spots with a towel and some hot water and soap, they still didn't come off. So I thought I'd give the professionals a try. I paid for the 2nd tier car wash ($9+tax). I thought the automatic equipment that's used has a fairly high speed/horsepower so should easily remove the avian waste. Well, I was wrong. Not only did it not remove the waste at all (which was fresh & not hardened/dried), I still have some non-birdie spots on my vehicle that didn't come off. This is just absurd - never had this experience at even the cheaper grocery store car washes. Definitely not returning to this car wash, and don't recommend it to others. read more

My car got damaged in the machine and they are making up an excuse as to why it is not their fault even tho on the camera it clearly shows it was fine until the machine broke it. They do not want to own up to the fact that their car wash broke my machine. It also took them over 10+ days to get back to me even tho I had been calling and leaving voice mails. They are con artist !!! Don't go there!!! read more

The old brushes scratched my car in numerous places. I filed a report and they said it was not their brushes. I did not have scratches before going to this car wash and the scratches are exactly where the brushes hit the car. Will never go back. read more

Went through the wash today and noticed that there were still bug spots and lots of other small spots. so I checked in with a customer service guy and after checking my car he asked me to get back in the wash line and that he would punch in the code for another wash for me. So, I went back in the line and waited for almost 5minutes before someone attended. The assistant manager Randy walked out and told me he cannot give me another wash because it is not their policy. He told me if I want another wash I have to pay for it, as if I f*ing didn't know that already. I then told him to educate his staff on their policy so that customers' time isn't the wasted. To be honest I didn't mind all this too much as another wash would cost me $6, spending which will not decrease my wealth or make me poor but his attitude was way OFF for an assistant manager at a car wash. Not acceptable by any standards. Randy told me his manager's name is Marcus Marcus - you lost two customers today forever (me and my wife) just because of a 1 min conversation. I just hope it doesn't multiply. Good luck read more

First time here, just wanted a basic outside wash. All of the inside detailing is 100% self service. I am disappointed because the wash produced next to zero water. My truck is covered in soap... never again. read more

Great service. It's just that they close early and open late. Got there last night at 5 minutes before the posted close time and they were closed already. Went the next morning 15 min after they were supposed to open and they were closed. read more

Paid $16 for a car wash & my car is still dirty.. the dryer didn't blow/dry the water off of my car. I've gotten a better car wash from the Exxon drive thru car wash for $12 bucks! I should've gone there instead. I won't return bc this was a total waste of money read more

My car recently received $1100 damage during a wash and Blue Wave refused the damage claim. I was a pretty regular user of this car wash, but will never go back. read more

Pain in the Ass ! Bought the monthly package and everyone I come the tag reader doesn't read my card. Have to get out of the car and go inside. read more

We LOVE this car wash. It's super fast and does a great job washing the car! We love that there are multiple vacuums on both side of the car. We can vacuum my entire suburban in 5 minutes. read more

The carwash is great until something happens to your vehicle. My car had no damage going in, however half way through we noticed a piece on the hood was loose. We started honking our horn but the conveyer belt kept going. When we got the blowers the piece on my hood came off. We watched the video with the manager Lorana which showed our vehicle having no damage when entering the wash.Note-- the piece on my vehicle is not an after market part. The cameras at the facility also do not show the entire wash nor do they have audio. We then spoke to Jose, the regional manager who agreed to pay for half of the damage or nothing at all. He made this statememt before we even told him a cost for repairs. He apparently is too busy to deal with any customers and his lack of customer service shows. I then requested a call from the director of operations, Al, and 9 business days later, I am still waiting. 9 days ago I also met with Lorana and she said she was going to speak to Jose again and get back with us. Again we are still waiting.....we have had our unlimited wash now for 3 years and it's sad to see this is how we are treated when something happens. Note: incident occurred on 6/30/19. I wrote a google review on 7/25 and received a response from someone saying they would remind everyone involved to contact me. Here we are 6 days later and still no response. CAN SOMEONE JUST CONTACT US!!!!!!!?????? read more

I bought a monthly pass for our 2 cars and really like this place. However, this one has a bit of a funky smell when you enter the wash. Normally it only lasts a minute or so but today it lasted all through the was. I'm not really overly sensitive to things like this but it was even a bit much for me. I didn't talk to anyone as to cause might be recycled grey water smell? I'll check with them next time I go. If it wasn't for this I'd give them 5 stars. read more

Bad wash / Bad service / one costumer never coming back / ... / your car deserve better

Ripped the rear license plate mount, and destroyed the mounting hardware and electrical off of my jeep, on top destroying my rear windshield wiper. The manager walks in going "this happens to all jeeps", when I inquired as to why they don't have a warning sign up, he got very heated, made some personal attacks against my character and kicked me out! These people are thieves and they don't deserve your money because they don't care about your property! read more

Unethical and dishonest. When your car gets damaged, they'll deny it and say it's not their fault. Needless to say, I'm canceling my 2 car membership. read more

First time here, first car wash I went to in Katy. Very easy process with options as cheap as $6. You just have to follow the arrows and pay for the car wash option of your choosing. An attendant offered to help me, but I didn't realize how easy the process was. Once the car wash is paid for, you'll meet another attendant who will guide your car on to the tracks, where you will put your car in neutral while it is sprayed with pre-wash. The basic $6 car wash left my car cleaner than it was, but there were still bugs stuck on the front. read more

I am seeing some negative reviews about management which surprises me. I go about once a week (or every other week) for a basic car wash - then I towel dry my SUV myself and vacuum it really well (we have 3 kids and a large dog) - The value can't be beat especially since sometimes I'm there for 45 minutes vacuuming every inch of my car. And management recognizes me since I'm there so much and they always come by to ask how my day is going. There is a man I see almost every single time I'm there. If I had to guess, I'd say he was the manager. He is smiling every time I see him. And he comes over to chat regularly. Very very nice person. I can't image that he'd be rude to anyone. read more

Pretty good car wash, even on the "basic wash" level. I like that it is MUCH faster than waiting for your turn at the HEB car wash around the corner. The only reason my review is 4 stars instead of 5 is because I witnessed a woman complaining that the car wash knocked the spare tire cover shell off of her suv and broke it. While I understand that things like this may not be covered by the car wash, the manager seemed to be pretty curt with her, instead of apologizing (or at least empathizing with her situation). He simply seemed annoyed by her, although she seemed to be polite, and told her that the car wash was not responsible and said there's nothing he could do and basically told her to go away. Good car wash, but management needs to improve here. read more

On June 9th 2017 I pulled out of the car wash to the vacuum area & before I could open my door there was an employee who approached my vehicle & told me to turn my music down. However my radio was barely on. Volume was on 10 to be exact. But being non confrontational person I am I did it anyways. But the guy next to me blasting country music & the guy never said a word to him. He actually complemented him on his rims. So I turned my radio back on because I honestly think the guy came up to me because I was black & was listening to rap music. 21 Savage to be exact. So once my radio was back on he kept staring at me & even threatened to call the cops if I didn't comply with "his orders" smh but nobody in the car wash was even bothered by my music or even looked at me because one again you could barely hear it. He stood there next to my car the whole time I was there till I was finished. I felt extremely racially profiled. I've been to this car wash 5 times & this is a first. No other employees have ever said anything nor has a customer. I'll still come here because I like the place but I just wanted it to be known that this happened. Thank you. read more