After having a nightmare experience at Gulf Coast Emergency Vet, we were hoping this would be better and overall it was. Any emergency vet will come with a long wait. We knew that already, but the staff here does their best to get everyone in as quick as possible based on severity of each patient. I want to give a special shout out to Kassie, one of the vet techs who graciously and kindly took our dog back for a second round of vitals while we waited to see the doctor. After reporting our dog's vitals had improved and her overall condition was improving, we decided to leave to monitor her at home since we had already waited for almost 3 hours. Nobody forced us to stay and noone forced us to leave our dog in the back in a cage while we waited unlike Gulf Coast. An emergency with your pet is stressful, uncomfortable and nerve wracking but this place does their absolute best to alleviate those things and you don't get the icky feeling that they only want to run your bill up. read more

4-6 hour wait... know that when you go. In my opinion defeats the purpose of "emergency". I would think your animal would die before treatment: read more

We took our 7 year old mini whoodle, Addy here after she became ill and wouldn't eat or drink. She has been so healthy her entire life. After staying in critical care and receiving treatment over several days, we were told there was basically nothing we could do. Everyone was very compassionate for the most part. The problem and the reason for my low score is how they treat their patients/families after they receive their money. A week after losing Addy, I noticed my 3 year old toddler was getting baby formula out and our other dog was getting into it. After doing some research online it seemed possible this could have been the cause. I wanted to speak with Addy's doctor who treated her and see if this was a potential cause not only to receive closure but also to be aware so this wouldn't happen to our other dog. I made the call which was worthless, first a doctor wouldn't even take my call, they said to call my vet. I said for $8k I'd hope someone would take my call. Come to find out, the doctor treating Addy is an intern and not on their regular rotation and didn't know if or when he'd be in again. That would have been really nice to know upfront when you are entrusting someone with your family member's life. I was on hold for about 20 minutes. Someone took my call and immediately said I know this is hard to accept sometimes, it's not your fault etc. and I'll have to refer you to poison control. I wish I would have known these things up front. We probably most definitely would have taken our Addy girl somewhere else and maybe she'd actually be back home with us right now. read more

An ER vet is never a place you want to go. I've been lucky to find my way to some top notch ones thanks to my journeys with Anna. But BluePearl may take the cake. It is so stressful as a pet owner to not be able to go in to the vet with your babies. However, I totally understand the caution during these times and appreciate the approach to avoiding the spread of Covid. The team at BluePearl does a great job of staying in touch along the way to make sure you know what's going on and how everything is going. Both the tech and the vet went on and on about how sweet Anna was... like, I had to make sure they were giving me the right cat back. She is usually quite scared of strangers, so I know their handling technique is top notch if she was calm the whole time. Cost is average for an emergency vet. Maybe lower than others I've been to, plus I didn't feel like they were pushing me to a million unnecessary tests. Thanks, BluePearl! Anna is on the mend! read more

I brought my 1 y/o pitbull here to make sure a scratch on his neck was not infected and I am not happy about my experience. These people put a rope around his neck immediately when we were approached by the nurse. I tried to trust it, but the nurse came out after 5 minutes saying he was not trusting of them and that he needed to be muzzled. I should have trusted my gut because he's never been muzzled, not even by his primary veterinarian, but I really wanted to make sure he had not gotten an infection. The nurse sends him back out after 3 minutes saying they couldn't do the exam because he was "skiddish", but I was horrified. Because they did not prioritize his comfort, my dog's eyes were a bloody red, and his nose was bleeding. These people are not knowledgable in keeping an animal as calm as possible. The nurse asked me does he act this way with his vet and I said no, he loves his vet. They tried to treat my dog as an aggressive dog the entire time, and I can only imagine the methodologies once they take them to the back. Bottom line, NEVER BEING YOUR DOG HERE. I wish I read the reviews first. read more

BluePearl Pet Hospital - Busted blood vessels from the rope strangling him. - Veterinarians Near Me - Spring, Texas

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Earlier today, we had to say goodbye to our sweet Chevelle after nearly 15 years. We had prolonged the inevitable and found ourselves in an emergency situation. With COVID, our expectations of holding her paw as she crosses the rainbow bridge were shattered. In place of that expectation was so much more. The car evaluation quickly led to a sedation to stop the seizures. The staff prepped her for crossing while i arrived. They let my husband and i say our goodbyes privately at the employee entrance. We were not rushed. Every person we spoke to was so very compassionate and apologetic for our loss. My husband and i are so grateful that a difficult experience was met with such a level of care. After we said our goodbyes, we paid via phone. The individual we spoke with quickly identified that there was a planned service on our bill that we hadn't received due to her advanced condition. She reprocessed our invoice and ensured we only paid for what was appropriate. For some, this may be a base expectation. For us, it was an additional consideration in a difficult time. We may not have ever noticed - we may have noticed later and had to follow up. Thank you Blue Pearl for your professionalism and care for us as a dog family. read more

BluePearl Pet Hospital - Veterinarians Near Me - Spring, Texas

I cannot thank Dr. Snyder and the team at BluePearl oncology enough for how they treated my dog, Jax, and myself while they were treating him for cancer. From the lovely ladies at the front desk to all the vet techs and Dr. Snyder I could tell that Jax was in good hands through this scary process. They were all always communicative and understanding. Today, Jax had his last treatment. They sent him off in style and care. While I genuinely hope you never have go through this with your babies. If you do then I cannot recommend this team more. read more

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Came here after my dog got into it with a cat. I definitely recommend calling ahead to save time and to get an estimated wait time, especially due to their COVID precautions. You are not let inside the building so a nurse has to meet you outside after they get your info. I went early enough on a Sunday morning so I was seen within an hour. Wait time, exam, and treatment was about 3 hours. Luckily she didn't need any stitches so exam and prescriptions (antibiotic and pain med) were around $200. All of the staff was kind and courteous. read more

BluePearl Pet Hospital - Happy to be going home - Veterinarians Near Me - Spring, Texas

Good God I wish I could say something good. My entire experience was terrible, my dog left WAY worse off than she went in, was misdiagnosed, pretty profoundly. I would NEVER recommend this place to anyone. read more

They were very caring and compassionate during our beloved Golden Retrievers last moments. They charge a lot (They asked for $800 at check in and if any special treatment needs done it goes up from there), but our dog pretty much expired as they were wheeling her in the back so they only charged us for the cremation which was much appreciated. It can be expensive, but the staff were very compassionate and I feel like they will do the absolute best they can to ease the suffering of your furry friends. I am grateful to them for the kindness they showed in what was a dark and upsetting moment for my wife and I. read more

This establishment has traumatized me with the absolute most disappointing experience I have ever encountered regarding health services for my pet. They do not even deserve one star for a review. My pet was referred by his vet to this hospital because he was in fact declining very fast due to being newly diagnosed with diabetes. He was experiencing a frightening medical emergency. I was in such a panic that I did not have time to search for another hospital or read reviews. I rushed to where I was referred. My dog was in desperate need of help and I had to act quickly. First and foremost, it was SO disheartening to be told that in order for my pet to begin treatment the cost would START AT $7,000. I was told this by doctor "S" as soon as I was escorted to a room. Doctor "S" casually told me this is the starting cost based on the information provided by my pet's original vet. No in-depth details or concrete treatment plan of what his care would consist of. This was rude and very unexpected. Obviously, I was taken aback and in my frustration the doctor readily suggested euthanasia. I thought that was a very poor demonstration of compassion. I was so emotional and so heartbroken; nonetheless, I wanted my pet to have a fighting chance at healthy survival. My pet was admitted on a Monday afternoon. When I visited my pet on Tuesday, he was doing much better and I was very grateful. On Wednesday evening he was cleared to be discharged. Again, he was just diagnosed with diabetes. He was sent home with insulin, antibiotics, a med to increase his appetite, a glucose reader and syringes. We arrived home at 5:30 pm on Wednesday. Within an hour he was lethargic, unable to stand, urinating uncontrollably and I could not believe my eyes. I called the ER nurse very upset and she simply stated to bring him back. He was there for two nights which totaled to $6200!!! After an hour of being discharged home it appeared as if he had never received any treatment. I shouted to the nurse, "Bring him back after spending $6200 and he's in this condition? I don't trust you all now!" As I type this, I cannot stop my tears. He was now on insulin and it was his specified time to eat but he couldn't eat. He could barely stand! I called the ER again and spoke to nurse "A." She put me on hold for more than 5 grueling minutes, returned to the phone and told me the doctor there said to go ahead and administer the insulin to my pet. WITHIN 3 MINUTES OF ADMINISTERING THE INSULIN (as instructed) my pet began to have shortness of breath, he DEFECATED and DIED IN MY ARMS! He was discharged at 5:30 pm and GONE by 8:40 pm. This was HORRIBLE and I'll forever live with my pet's last moments of him SUFFERING! Again, this is after paying $6200 for treatment. When I transported my pet's remains back to bluepearl, I was then told I could not be refunded for any of the supplies that I was charged for. These items were purchased 4 hours ago at the time of discharge and they were not used. That was unreasonable. Money, money, money is what this place thrives on. Also during his hospitalization, I received texts with updates on his condition with reminders of how much MORE money was due in order for treatment to continue. The doctor would text one amount then when I would call, the financial coordinator would provide a different amount. This was a very stressful ordeal that has left me with terrifying TRAUMA! I would NOT advise or recommend anyone to take a pet possum to this establishment! They are RIDULOUSLY EXPENSIVE, UNORGANIZED and I'd have to say INCOMPETENT! My pet DIED in my arms 3 hours after their "treatment" and guidance! I honestly feel that because I was very vocal about how expensive treatment was that they simply sent my pet home to die. Nothing can convince me otherwise. Not only is he gone but my pet SUFFERED BEFORE DYING! For the rest of my life I'll live with the regret of taking him to this  facility. read more

The staff is nice, but I feel that they take advantage of your vulnerability at the time of our pet needs. They want to run test after test when I feel they already know the outcome of my pets. I was there today with my buddy Pup who died once we walked into my house this afternoon after leaving the hospital. On occasions, both of my pets died the same day and the following day and they wanted to do more in-depth testing which again I feel they already know the outcome. in my opinion is all about money for them, this is my opinion based on my experience. read more

One star. It should be less. We brought our 15mth old American Bully to this facility (Spring, TX). They took her back immediately. We appreciated that, but once in the room that is when things went down hill. The vet came in and was not personable. She gave us a very shallow description of what was going on with our girl. She offered no hope. Instead she said how our AB organs were "probably" failing. I asked her twice "How do you know without test?". She diverted from my questions. She left the room and later came back telling us how she was doing well, she did advise we not take her, but we had already had a horrible experience a year prior. We'd paid $1500 & our male died 5 days later. After she told us nothing...She sent a black nurse in to do damage control. She basically talked us into putting her down. No one gave detailed descriptions of what was going on with her. The doctor NEVER came back. There are still so many unanswered questions...but I'm sure that will cost $140 just to talk to the doctor. I know people say this all the time, but African Americans do get treated differently...And us having an American Bully was another strike against us. The vets at this place is horrible. We know that some are still training, but it doesn't mean they cannot be personable or sincere. We paid $393 & 10minutes later she was put down. No refund, no explanations, no sincere treatment. The faculty at the front were kind. I would rather a let pass at home if that's the case than to ever bring another animal to this place. read more

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I am so impressed with this facility, the Technician was incredible. I told her my kitten was regorging her food and she asked me about when and how; when I told her it was sometimes up to 10 hours after eating, but she wretched when she did it. She said that was vomiting, not regorging as we first thought.. The Internist, Dr. Hamme who flies in from Colorado to work here on a rotation sort type basis, well, I am beyond words in how to describe her. Brilliant, isn't enough. She sent medical notes to my email and said to call her in Colorado if I needed her before she came back again. It started with my Birthday gift from my hub's and daughter's family of a former rescue, then adopted 7 month old Siamese kitten. I have had 6 Siamese in my life, and missed the one I lost some yrs ago, but this little kitty had special needs, we learned the first night. Well, as I am required to take my pet within 30 days for a Vet check up for Pet Insurance. I did. I told our Vet we free fed her the first night and she at so much she vomited. Lesson learned..My daughter told me I should not do it, but did I listen? The Vet changed her food and declared her healthy. Well, we portioned out her food and she keep vomiting usually up to 10 hours later, but she likes to eat plastic. So, a few weeks later I took her for a weight check and she had lost weight. Vet did blood work, took xrays and ruled out Megaesphagus and there might be a foreign body in her stomach, referred to Internist at Blue Pearl for a Scope. I was told they contact you to make an appt. So in the meantime, from an online Vet, I feed her only Gerber Chicken and Gravy. Her vomiting was much less. Finally, I called Blue Pearl because I hadn't heard from them and they said I was misinformed about them calling patients to schedule so I made one then. SO, SO grateful I did because Dr. Hamme doesn't feel like scoping cats is worth the money when she can see what she needs on an ultrasound. No foreign body, no abnormalities. She did feel my pet had food allergies. She put her on prescription cat food slowly tapering from the Baby Food percentage wise and while my kitten still wants to eat like I was feeding her with her bowl (incase it was Megaesphagus) on the 2nd run of a stepup ladder, she has not vomited in 3 days. She said the Pica, eating plastic, licking it, etc. was because she wasn't getting the nutrients she needed. She weighed in at 6.5lbs by just eating Chicken Baby Food, up from 4.2lbs. Can't recommend this place enough. Pet friendly, child friendly and people friendly. Huge operation nearly emcompassing nearly the entire strip center. Impressive. read more

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Unfortunately Zeus was too far along and there weren't any good options for him, but Dr. Snyder went over what she thought was happening, what options were available, and why those options were not relevant for Zeus including anticipated success rates, cost, and potential down sides. She offered advice for care going forward and was very compassionate (for both Zeus and myself). I could not have wished for a better experience (other than the diagnosis which is obviously out of their control). read more

I was referred to Blue Pearl to have my Maltese Lilly examined because her left leg was lame. After a 10 minute exam of walking the dog and moving her leg, Dr Latimer recommender two surgical options. he didn't do any radiographs. I talked to his receptionist who was supposed to e mail me two options he recommended and I was charged 225.00. I never heard back from them. I actually felt like I was scammed. I checked my spam mail several times nothing, no return follow up calls. I went back to the Vet office in Humble and they went out of business. I had to ask for them to give my dog something for pain and inflammation and was charged 2.00 a pill for an anti-inflammatory the other office sold me for 9.00 for 14 pills. what a rip off. read more

BluePearl Pet Hospital - Veterinarians Near Me - Spring, Texas

One of the best veterinary clinics I have ever been to. I took my cat, Tiger, there when he started having breathing problems. They figured out what the problem was quickly and gave us our options. Unfortunately, the most humane course of action was to put him to sleep. These people were AMAZING. They were caring and compassionate and let me stay with him during the whole process. They even gave me some time in the room alone with him afterwards to say goodbye and grieve. I highly recommend them to anyone who truly loves their pet/furry family member. read more

Sad how disgraceful this place is. Money driven and unfortunately I have evidence of that. We took a puppy there we had rescued a month prior and had been fostering. This puppy suddenly became very sick after doing really well, we immediately took to our primary vet where they referred us to blue pearl, and let them know it was an emergency. We sped there, hadn't eaten all day, distraught, and we're out in a room to wait 15-20 minutes, then the vet comes in and tells us how his organs are failing and they don't know why at all, it would require test upwards of 5-6 thousand dollars. Well, we told her we could afford 2 thousand to start off, she seemed nice and optimistic. Came up with a list of test that equaled exactly that and told us to go get some coffee it could take over an hour. We left to get a bite to eat, Not even 15 minutes goes by and I receive a call saying he passed away. but somehow, all those test were done and we were still charged the FULL amount. We didn't argue, I just wanted to know our options moving forward. They offered cremation so I opted for that. I was charged over $350. A puppy that weighed around 5 pounds. **But Here's where it gets inexcusable and downright mean. Our primary vet called them, the vet spoke with them. Yet they somehow had our puppies ashes sent to a vet an over an hour away from us. A completely different vet. We drove there to get him of course. Fast forward a few months later, I unfortunately lose my Boxer to old age. The first thing I do is call fond memories to get him cremated.. I find out they price it by weight. I paid LESS. for my 60+ pound Boxer to be cremated and received extra momentums. They charged us an outrageous amount, and didn't even double check where the ashes were being sent to. This place is awful. No professionalism, no compassion. Money driven. It's sad. read more

My dog took a turn for the worst on Friday night. I called her veterinarian but they were closed and the answering service recommended that we call BluePearl. I explained to them that my dog was dying. They showed no mercy by telling me that if I brought her that I had to pay 195.00 up front when I entered the door. Afterwards, it could be as high as 6,000 up front, if needed. I explained to her that I didn't have that much money. In no uncertain terms, she suggested tat I NOT bring my dog. I was so helpless. On Sunday, my dog was euthanized. Thanks BluePearl for caring. read more

Friendly staff. Didn't "recommend" expensive treatment. My yorkie was better with treatment that was suggested.

Took my dog, and they're in an emergency last Saturday, the staff and veterinarian were on point, and did all of the necessary tests and dispensed medication for my dog. After not hearing from my primary care vet for follow-ups, I called today to hopefully get the prescription refilled after having paid $1466.25 for my dogs care. The answer is no, unless I want to bring my dog in and spend another large amount to have them re-examined so that they could refill the prescription. That is completely unacceptable, very disappointing, they should refill the prescriptions without having to re-examine my dog for another $1466.25. Well, I go back? Yes, if my dog has an emergency because they are the only emergency room around. Do I think that it's fair to not refill a prescription? No I do not. read more

Very good experience. Took my dog in after he ate a dryer sheet and the staff seemed very concerned and willing to help. It was late at night so the vet wouldn't be there for a few hours but the vet tech was able to see our dog and she took very good care of him. She was respectful and knowledgeable. My dog is back to normal thanks to y'all! read more

BluePearl Pet Hospital - Veterinarians Near Me - Spring, Texas

The price gouging at this place is unreal. The only reason I took my dog here is because it was Sunday and no vet was open. After being told my dog needed surgery I left. I was told it would be $7000. On top of the $900 I had to pay for just bringing her in. I chose to take her home and call her regular vet. I had the surgery done for $2000. What a difference! I think they get a big head because the word "ER". It's actually more expensive to go here than it is taking myself to a ER. I took one of my other dogs here 3 years ago and had to pay $6000. and they misdiagnosed her. Next time I will go somewhere else. read more

You have a section on your website to make payments so I'm not sure how ethical it is to ask for a $6000 deposit when 80% of Americans don't have that sitting in a bank account and lying to us saying that there was a dead puppy in the womb as the bias for your recommendation would definitely mean to me that y'all don't have the pets or owners in mind y'all strictly worry about lining your pockets you will hear from my attorneys like I have let y'all know I go on here to help ensure others don't fall victim to the facade that y'all put on it's all complete bullshit and y'all need to be closed down or hire people that know what they are doing read more

Thankful for Dr. Ficklin! When our puppy, Mylo injured his leg while playing in the back yard we rushed to the closest ER to get him check out. They told us both bones in his front leg were broken & because there was no internal stability our puppy would need his leg amputated. This was devastating for us. 8am the next morning we took Mylo to his normal vet where we were given hope of a full recovery - if he had surgery. We called the list of specialist and couldn't find someone who could see him within a week or even two, as it was now considered a non emergency case. Luckily, we were able to take Mylo to Blue Pearl in spring and the surgeon (Dr. Mike Ficklin) was absolutely amazing! He said he didn't want to wait until Monday for Mylo to get surgery (as his puppy bones heal quickly) and offered to work him in. This totally meant the world to us as Mylo was in a lot of pain with even the slightest movement. Everyone we encountered was kind and compassionate. They truly made us feel he was being cared for in the best possible way. I was worried about not being by his side due to covid safety measure causing separation anxiety (mine more than his), but I felt the staff cared for Mylo just as much as I did. Thank you again for guiding us during this stressful time & helping us unsure Mylo had the best road to recovery. I truly appreciate the patience with all of my calls and follow ups. read more

I should have came here first to avoid the mishap of my original choice. My pup wasn't himself and I arrived and they provided nothing but genuine, exceptional and compassionate care. My Colby passed away at 0100am in my arms. Thank you Blue Pearl (emergency team). read more

BluePearl Pet Hospital - Colby - Veterinarians Near Me - Spring, Texas

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I usually have gone to Gulf Coast since I used to live closer, but had to come here recently. I was debating if I should drive farther to go to Gulf Coast because of some of the negative reviews. But I was so impressed with everyone from the person who answered the phone when I called to the Dr. Everyone seem very concerned and let me know of my options. The fact that they tell you about your options and the price is just like any other vet. They don't want to start with any procedures before your approval if you don't want to. I hope I don't have to be back but if I ever need to, I'll be sure to come here. read more

My wife and I had a great experience at Blue Pearl on Wednesday night, 2/2/22 when we rushed our Chihuahua (Rocky) to the E/R. The staff was very friendly upon our arrival at Blue Pearl (Spring TX). Dr. M. Rumbaugh attended to Rocky and assisted us during this horrible emergency. Dr. Rumbaugh provided world class service and is an exceptional veterinarian! I am so delighted that my wife and I received excellent service for Rocky. Rocky suffered a seizure in my arms while at home. We rushed him to Blue Pearl E/R. He was bleeding internally with very low oxygen levels. Our boy was 12.2 years old and had lived a fabulous life! I'm delighted God allowed us to rescue and care for Rocky. We made a tough, yet unselfish decision to have Rocky euthanized to alleviate and prevent any further pain that was inevitable. Dr. Rumbaugh assisted us in this process which was done very professionally and with the utmost care, and dignity. We remained with Rocky during this entire process....consoling him and helping him transition peacefully through this gentle process. We made the right choice for our boy. We are grateful for the professionalism of Dr. Rumbaugh and the attentiveness of the entire Blue Pearl staff in Spring TX. read more

It's actually a minus 10 rating in my book. Took a pregnant dog there Sunday night as she had a black discharge. Called first and they said bring her in. Get there and after getting payment info they say they'd have to call in a vet. Not thrilled but okay. And then they tell us that this type of discharge is normal and to take the dog home. Saner minds prevailed and she was taken to a different emergency clinic where our fears were confirmed. The puppies were dead and she was in severe distress. Emergency C-section to remove the puppies and clean this girl up. Had she not been treated she could have easily died from infection/sepsis. I wouldn't recommend this place to anyone that truly loves their pets! read more

My dog was having serious issues and I thought that it was an emergency to bring her in to be seen. it was my first time ever to an animal hospital. The staff were very nice very courteous and very friendly . The doctor explained to me the diagnosis of my pet and explained to me the things that should be done.they gave her an antibiotic and also provided me with some antibiotics to take home and care for her. The next day my pet was almost back to normal and back to her regular self. I don't know what I would have done or what would have happened if I never came to this clinic. Everyone was so nice and really cared a lot about my situation and was very knowledgeable and answered all my questions in a professional manner. I will choose this facility in the future again if needed. Thank you! read more

I took my cat here he was very sick from a move from California he was stressed out a vet I saw recommended this hospital they obviously don't specialize in helping cats because there answer was to euthanize him, I took him home and got home better myself he is alive and well, if I would have listened to this hospital I would have done an something horrible to my baby I don't recommend this hospital to anyone they are all about money and they don't know what they are doing not to mention they are not friendly at all. read more

I truly wish I had took the time to read the reviews before bringing my 9 yr old toy poodle here for surgery. This place was referred by my vet and I did check 1 other place however they did not offer the surgery that my dog needed. So against my instincts I went ahead and scheduled the procedure as everyone stated in the reviews the prices are outrageous and that's all they definitely care about. My dog was scheduled for a TECA surgery (Total ear canal ablation) given an est. that amounted to 7-9 grand. Proceeded with the surgery requested an itemized bill and also asked if there was something within the process that was not necessary in order to bring down the cost. That was done was given another est with a low to high cost 6-8 and this is just rounding of the total. Day of the surgery I was told I had to pay 8 grand up front when the est stated 6 grand starting. I advise that's not what was told to me, front desk check and came back with 7100 I went ahead and paid mind you I intended to pay 6200 per the est. but that was the lower end and anticipated I may pay a little more depending on what all they do. Day after surgery everything ok, I've been receiving updates on my son spoke with Dr Wong was given the option to leave him another day or bring him home. I chose to leave him to make sure he gets the care he needed and not have any setbacks coming home too early. My first question was do I have to pay extra for this was advised that 2 days was already included in what I paid. That should of been a red flag right there because why offer to send him home if I paid for 2 days hospital stay. Then later that day I received a text stating my bill is currently 7500+ and by 9am I will accrue additional charges, minus the 7100 I already paid of course. I called was explained that is what the est of the lower to higher charges mean but it would not go pass the high end. Ok these things need to be explained for one, 2nd paying 7100 upfront instead of the lower end 6200 of that est was told they charge mid range of your est because usually at the end when customers are given the end price it be such a big difference and usually get the reaction I'm giving now. Once again your customer deserves that explanation ppl work hard for their money not to be used by your discretion how it should be spent. Fast forward to the day of discharge early that morning after the so call 9 am that my bill will be going up text I received the day before, I got another text my bill is now 8000+ which is now past the high end est given, I texted back I was advised it would not pass the high end and I'm not paying that. I follow up with a call spoke with Dr Wong again that was down right rude this time and proceeded to tell me that it's only over by $89, don't give a damn if it was 50 cents my bill was not to exceed 8000 and once again they still have him and did not call me to discharge him as of yet so that's subject to increase again. I reminded her what she stated and asked when can I come get my son at this point. She then stated there were charges that was incorrect but they were administering meds oral instead of through IV and that wasn't updated and I was only told this because I'm asking for itemized copies. I was there within the hr and my bill was lowered to what it should of been and I have my son home. Never and I stress that highly, never would I be back nor recommend this place. read more

Outrageous pricing. I understand that this is an emergency and specialty hospital so the prices are going to be more than if you went to a regular vet. Knowing and understanding this, I decided to take my foster kitten here. She had suddenly faded in the early hours of the morning and needed an emergency euthanasia. I made it clear from the onset that I didn't have a lot of money to work with. But I could not watch her slowly die any longer. The doctor was compassionate and was able to work with me for a humane euthanasia. But! To be present I had to pay for a catheter, so I agreed to pay for the catheter. I should have asked what the price of it was before I agreed. The catheter was $90. That is 15x more expensive than the drugs used for the procedure!!!! I don't know where this hospital gets the nerve to mark up their supplies to such an extent! read more

Follow up: 2/22/2019: to your response, my husbands name is on the account so you would have no record of me in 2018. This was my first visit to Blue Pearl. I do not dispute that your company was compassionate, I am indicating that I felt pressured to take extreme and very expensive measures for a dog that needed crate rest. __ I've waited a month before I made this review. The staff was very nice and I really did not have to wait long. My issue is not with their efficiency, my issue is with the doctor telling me that we either need a $3,000 MRI which would result in needing a $7,000 surgery or we needed to put my dog down immediately. The told me she was paralyzed and would never walk again. No tests were run. I decided that I would take my dog home so we could say goodbye, but that evening we decided to get a second opinion the very next day and took our dog to Texas A&M. Not only was the diagnosis Blue Pearl made very wrong, but my dog has almost fully recovered after no medication and a month of crate rest. Don't be pressured by this vet to pay an astronomical fee and make rash decisions under pressure. I will tell everyone I know, do not take your beloved animal here. read more

Dr Fong is a NIGHTMARE. No other words. Disrespectful. Didn't know how to communicate when in a HARD situation with my animal. NEVER heard ANY VET EVER SPEAK to way she did today. DO YOURSELF A FAVOR AND GO TO CONROE. BASED on her presentation and customer service alone, absolute disgrace. Never come across a more cold, arrogant, RUDE "doctor". I will let every single social media outlet I have know about this doctors LACK OF CUSTOMER SERVICE, care, and LACK OF EMPATHY AND UNDERSTANDING. This will spread FAR. read more

My dog was severely hurt and they were the only ones open at the time. I brought him to them with several injuries including one of his eyes popped out of the socket. They charged several hundred dollars just to look at him, give him a pain shot, shave & wipe his wounds & put a cone around his neck. But because I couldn't afford the almost $1700 they wouldn't do ANYTHING with his eye. They don't care about the animals. They only care about the money. They charge an outrageous amount for medications & when I asked if his meds could be filled at a pharmacy instead, they wouldn't reverse those because I opened that front door and walked outside! I NEVER left the premises or even left sight of the front because we were waiting for our ride!!!! PLEASE PLEASE DO NOT USE THESE PEOPLE!! read more

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I took my little Isabell ("Bella") to BluePearl 24/7 Vet Emergency Clinic ("Clinic") in Spring, TX, on 4/8/23 around 6:30 p.m. because Bella was struggling to breathe. The sign at the Clinic stated 2 types of consul: 1. Std. (~$99); 2. Specialized (~$233), but the Clinic wanted an $860 deposit for various tests that the Doctor might order & possibly overnight stay & will issue a refund for services not rendered. A staff member verbally discussed the deposit amt & I signed a form after her presentation. However, the Clinic only gave us copies of the credit card receipts. My multiple requests to the Front Desk for an itemized bill for the $860 were ignored. During my call to the Clinic's Practice Mgr., Ashely, on 4/10/23 at 11:43 a.m. [CST] regarding the Technician's grossly negligent/unqualified diagnosis & her egregious/callous comments, I requested an itemized bill, which I still haven't received. Since Bella didn't stay the night, at a minimum, the Clinic should've refunded the cost of such. Also, the Clinic should've refunded the cost of tests/services not rendered. Since all refunds are issued at the sole discretion of the Clinic, the probability of including the cost of services not rendered increases exponentially; no paperwork to hold the Clinic accountable. The Doctor explained that Bella's condition was serious, & she might pass. However, he didn't stipulate a mandatory overnight stay. The Technician (short petit Hispanic woman with unappealing makeup) taking care of Bella took us to visit here. I told the Technicnati we were taking Bella home. The Technician, not an RN or LVN, thought she was qualified to override the doctor by insisting we leave Bella at the Clinic overnight. By insisting that Bella was going, she got angry. This was not a person truly concentered about Bella but a person wanting to pad the bill. We were very emotional, which didn't keep the Technician from saying, 'You are being selfish. This is about Bella not you. This dog is going to die tonight. I'm telling you that she is not going to make it thru the night. Do you really want to see her suffocate to death? Do you have medication to put down? Are you ready to deal with the fluids seeping from her dead body? At least, if her condition worsens, I can euthanize her.' I was dumbfounded that this person had the audacity to make such vial comments while her co-workers present chose not to intervene. For the next 5 days, I stayed right next to Bella waiting on her to pass because that is what the Clinic diagnosed. The worst 5 days of my life. I did nothing but cry. Today (4/14/23) Bella is alive & thriving. This Clinic is all about how much money they can get out of the pet owners, & are not ashamed to use their love for their pets as leverage. read more

Do yourself a favor and go to the emergency animal clinic in Conroe. Bluepearl will try and clean you out in your time of need and worry. Double the prices of other ERs read more

Amazing care at reasonable prices considering the level of skill being practiced here. My dog had a spontaneous pneumothorax in June 2017 and actually coded while in their care. They were able to bring him back with CPR and continue on to his life saving surgery. That was 1.5+ years ago and he is doing so well! Most recently brought my very skittish Siamese for a very serious liver condition that flared up pretty quickly. They considered his special needs and anxiety and kept in constant contact with me about him. He isn't out of the woods yet but I am taking him home today to start our long road to recovery. If your pet is stable enough to make the drive to this location, do it. All departments are so nice and thorough. So blessed to have this as an option over the other specialty/emergency clinics that are closer to me. read more

called at almost 11pm because i had an EMERGENCY question about my cat giving birth. and this lady is giving me the most google answers and telling me i need to come in to determine how many kittens are in her belly when that's not what i ask. and then i ask her if she can give me an answer because this vet is the only one open and it's over 30 minutes away from me so i am not able to come into the vet, and she says " well i don't know, and that's all i can tell you but if you come in i can give you a real answer " . i asked a basic question about cats giving birth which they should be professionals in but this lady won't give me an answer because she wants to get paid. this shows me they clearly do not care about animals they care about they're money . how are you gonna be the only emergency vet open and make me come in and pay you for a simple ass question. read more