Girls at the front desk are nice but i did take my 16 year old Boston terrier here a few times and…read morethe last time that I picked him up he had a cut on his cheek and no one was able to tell me how it happened. My main worry is who is watching these dogs? And how no one was able to give me a straight answer on why and how my dog got hurt. Poor baby was anxious and scared the whole day. Went back to cancel the doggy day care plan that I had purchased, once again the girls at the front desk were understanding and cooperative but i just wouldn't risk bringing my dog here again.

We recently used Family Pet Retreat for our 3 days 2 night trip out of town. This is the first time…read morewe have left her with anyone else other than family. Doing our research, we went to Pet Suites and found these rooms much more at home rather than keeping our pet in a kennel barking under fluorescent lights. Her room was a good size, well kept and clean. We usually don't keep her with other dogs and they made sure she could stay separated when having the outdoor play time and using the bathroom. Play, feeding, and bathroom were included. Very grateful for the fantastic/attentive staff and reasonable care. We would definitely book again in the near future.

My furbaby stayed for a weekend Loved the cameras that I…read morecould check in on her the entire stay Very professional Will be using them in future again when I need to board my baby.

Very disappointed. I came to this location AFTER the one I went to prior unfortunately relocated…read more Perhaps I and my pup were spoiled at that location because I got a lot of real updates and notifications to how things were handled (my dog is old, deaf, and likes people more, so they spent time with her in the office etc). Here, at Petsuites, i had upgraded to being able to have video surveillance and it was heart breaking. She was standing and barking (which is VERY rare for her to do in general) for hours on end. I had called and left a message that she's noticeably in distress and if we could help. I never received a call back. I understand that the holidays must be busy but it just felt like a puppy mill, no real care.

I found this wonderful place for my dogs when we are taking longer trips! I love the fact that…read morethey're further out from the city and have property for the dogs to be able to wonder like they used to when we lived in the suburbs. My dogs are accustomed to being around, just our family and don't always be friend new people readily. They immediately took to the owner, Brian. Our dogs are on a diet where they have a mixture of dry and wet food that require refrigeration or freezing. That was no problem at all for the owner to accommodate. The fellas looked well cared for when my son picked them up! My son forgot to check for the dogs blankets when he picked them up and Brian kindly drove them down to the city where we live so that the dogs would have them. I will definitely use Hicks Farm again and I highly recommend them!

Zelda, our German shepherd/husky mix, boarded with Brian for nearly two weeks while we were on…read morevacation. Before she went, I'd worked with her on sit, down, take it, leave it, and some spins with decent success. Brian took what she had and built on it, adding heel, come when called, turn, and stay. He returned a noticeably different dog. When we hit some bumps shortly after, he came back out and spent a solid hour with me going over what was actually happening...not just commands and corrections, but why she was behaving the way she was and what she needed from me to feel secure. (Spoiler: she needed me to be more confident and consistent.) He has a way of cutting straight to what matters without overcomplicating it, and more than once he said exactly the right thing at exactly the right moment. What struck me most across both experiences was how much genuine wisdom he brings to his work. He's clearly someone who has learned his craft through deep experience and observation, and it shows in every interaction with the dog and with the owner. On top of all of that, his pricing was incredibly reasonable; boarding and training combined for what many trainers charge for training alone. We felt genuinely taken care of. Kind, patient, perceptive, and exactly what we needed. Highly recommend.

Our pup Mollie LOVES coming here. She sprints inside for her stays... she often attends anywhere…read morefrom 2-5 nights at a time. The staff is extremely friendly, professional and welcoming. We love seeing our video updates and how sweet they talk to her. The booking process is easy and prices are fair. I 1000% recommend this facility!

I ended up not using their services as my plans changed, but the customer service during the…read morebooking process was phenomenal. I have never booked a resort for my animals before and was definitely nervous so I went there after booking to get a tour of the facilities. After speaking with the staff and asking a ton of questions I really felt comfortable like each animal that comes in will be treated like they are one of their own. Will for sure use them in the future

Best Friends Pet Hotel is the best in The Woodlands/Woodforest/Spring area…read more Our pup is actually happy to stay here! The staff is very helpful and they send pictures of your dog at play.

I LOVE this place ! not only are they super sweet & understanding they treat all the dogs so…read moreamazing ! my dog ziggy was having a hard time getting use to being social but the girls @ best friends were SO welcoming & patient , truly can't recommend them enough !!

I have had 4 GSD's from Heidelberg in 45 years. I can not say enough positives about how we and our…read moreGSD's were treated. Our dogs were always healthy and well mannered with great temperaments. We took them to Saudi Arabia, Mexico and Venezuela and everywhere people were in awe of their presence. Our Maximillian's Lucky Summer won first place in a local dog show in Villahermosa Mexico. We were in town and at the mall, some promoters were there and saw him.. They wanted him in the show for promotional purposes only but MAX stole the show. If I was not in my late 70's I who do it again.

I cannot recommend this facility. The grounds are lovely, and the dogs are beautiful, but my…read morehusband and I were lied to about the German Shepherd dog we purchased. Shortly after we brought our boy home, I took him to our vet for a thorough physical. The vet said, "Did Heidelberg inform you that this dog has cryptorchidism? Did they tell you that one testicle has not descended?" (This was a three-year-old dog, not a puppy.) No, they didn't tell us. We were already attached to our boy, so despite this potentially dangerous (to the dog) condition, we kept him. Also, when we boarded our dog at Heidelberg, we requested that he be given his twice-daily medicine for IBS. He was not given his med and had severe diarrhea for a week after we brought him home. In addition, when we were in the office paying for the week of boarding, we saw a young male worker in a pen strike a young female pup hard on the muzzle for no reason. The manager saw what happened but ignored the abuse until my husband told him, "That guy just hit that dog!," whereupon the manager jumped up and pretended to scold the worker. I strongly suggest that anyone who considers buying or boarding a dog here Google "Heidelberg German Shepherds." What you'll find is sobering, in regard to breeding, health problems, ill-tended dogs, and outright injured dogs who had the misfortune to be boarded here. I notice also that many of the superlative reviews use the same language tone, diction, vocabulary, and even initial caps as each other. Judge for yourselves.

My sweet old girl was 14 1/2 years old when we were referred to True Companion. They fit us into…read moretheir busy schedules during COVID. We knew that her time was coming, but Dr Pedrosa and her team made sure the last few weeks of her life were happy and pain free. We were able to put her to sleep peacefully in our backyard. After her passing, they allowed me to donate her unused medicine back to the clinic for other pets in need. A fitting tribute to a faithful companion.

Dr. Rogers is AMAZING!!! It is Corona quarantine time, so I had to stay in my car, but I received…read moreexcellent service the entire time she was there. She is very knowledgeable, honest, understanding, & patient. I started going to TCAH last fall with another one of my babies & she was awesome then too! She cares & your fur baby is not just a number or $. The receptionist & vet techs are amazing too! They will not disappoint. If you are looking for great service, comfort, trust, great hours, & NOT $$$$$- this is your place! (They are not free and not dirt cheap- please don't misread- it's still medical car.) Thank you all!!!!!!!

VERY impressed, great service. Never had a better grooming for my babies. Highly recommend they do…read morea fantastic job

From the owner: It's hard being away from home, even for your pet. We are a personalized daycare and boarding…read morefacility that recognizes that all pets are a little different and all have different needs to help them cope with being away from their people. We do our very best to accommodate those needs to ensure all of our guests have the best possible time during their stay with us. Indoor/outdoor dog runs, plenty of space for dogs to run and play, and a loving staff that will treat your pet like their own are just a few of the ways we strive to help your furry friend acclimate. We also offer a variety of sizes of cat condos for our kitty friends. Not only do we strive for the best stay for your pet but we also strive to make the owner experience as effortless as possible. Pick up and drop off services are available in our Polar Pet Lodge Kennel Cab. We also offer a variety of extra services such a baths, brushings, daily pictures and more to ensure that your time away from your pet in worry-free. While we are very passionate about creating a safe and comfortable daycare and boarding experience, we are also very passionate about helping our fur friends in the community that don't have their own forever home yet. We regularly support our local shelters and rescues. Goods drives and donation raffles for prizes are just a few of the ways to try to connect the Polar Pet Lodge family to those in need in our community. Want to know more? Give us a call to schedule a walk-thru of our facility!

Expect about average care and service. If your dog or puppy has any special needs, the quality may…read morevary. My pup's cut was nice, they did decent and what was expected for when he had matts or when I decided to groom him myself (which went poorly). I was prepared for anything since the front desk couldn't give me clear answers of how he was going to look every time I took him. My puppy is low maintenance, no health or allergy issues so far. He still looked cute when we picked him up. They also did good with our family's late senior dog. But my sister's puppy has a lot of special needs. Her care was handled quite poorly and looked nothing like herself. Honestly, after seeing the owner's response to her review, I'm not sure this place can accommodate all kinds of dogs. They seem pretty firm on the one sort of cut they offer, if you have specific expectations it might be difficult for them to meet. One visit should be enough to tell if it's right for your dog and make sure to trust your first gut instinct! Edit: Hi Monica, thanks for taking the time to respond! I hope your business also takes the time to consider good faith feedback. I'm glad that Chixie has cared for lots of different dogs, we just didn't see that reflected with my sister's. We encourage future clients to ask lots of clarifying questions before booking. While every groomer is different, attending customer needs is standard for any business, so there's plenty of options in Houston, but thanks for the well wishes!

I was not disrespectful towards your staff in my review, I was simply informing you how she was not…read moreclear at all about my dogs cut. Blaming me for your poor work and service is atrocious. It's not a personal attack it's directly related to your service that negatively impacted my dogs grooming. The fact that you're being defensive just shows how terrible this business is. It's so disappointing to see considering how loyal my family was to this business for YEARS. I will gladly accept the before pictures, you have my number. It's rich that you keep saying that yall care about my pets safety, yet yall clearly know nothing about dogs with double coat. "Your dog's coat actually acts as an insulator," explains Dr. Jerry Klein, Chief Veterinary Officer for the AKC. "Shaving that coat to reduce shedding or supposedly to keep the dog cool also eliminates that insulating layer of fur, makes the dog susceptible to heat stroke, and can result in improper hair growth and the possibility of follicle damage. A dog's fur coat protects him from sunburn and decreases his risk of developing skin cancer." I already told yall my dog has skin issues and when I brought her in November I also told yall she was having a hard time growing fur. Shes been whining and scratching more since her grooming. Even my vet said this cut increases irritation. Maybe you should reflect on your defensiveness, practice your dog grooming skills and work on your business ethics. The unprofessionalism is truly appalling.