I have mixed feelings about Bluegreen Vacations. I'll tell the story of our experience and you can decide for yourself.
We purchased a vacation in Wisconsin Dells for $200 that included 3 nights, $150 towards attractions, and tickets to Mt Olympus for all 4 days. We were obligated to spend 2 hours in a presentation for a timeshare at Christmas Village. I thought that was fair deal.
When I called to confirm the trip they sold us an upgrade to a 1-bedroom suite at a Mt Olympus property that contained a kitchenette and laundry facilities for $300. And that's where it gets interesting.
We checked in at the Welcome Center and selected our attractions and dinner vouchers. We also got the voucher for the suite at Mt Olympus. We then headed over to the hotel.
When we got to the "resort" they stated they don't have any suites. They have standard rooms with 2 queen beds. This is not at all the upgrade we purchased, so we went back to the BlueGreen Welcome Center to fix this.
Josh was very helpful. But it was just after 4:30 on a Sunday and the customer service center had just closed. There was nothing that could be done. Josh have us the customer service number and contacted his manager, Lyndsey, for assistance. Still, nothing could be done today, so we went back to the "resort" and checked into the standard room. (See my Yelp review of Mt Olympus)
I called the next morning and customer service said they would move us to another location. Well, we had already planned our day and time was tight. At this point, we decided to stay in the room, but we wanted a refund of the upgrade, since we didn't get what we purchased. Customer service initially offered a $150 cash gift card for our troubles. But that's not a refund. I would still be out $150 for nothing. Then he upped it to $200 and wouldn't budge. So now I'm out $100 for an upgrade we never got!?! Really, that's all they could do?? I reminded him that we still had a presentation to attend and if they don't make it right with a full refund of $300 I will be sure to tell everyone about this!! And I was dead serious!!
The rep said he will see what he can do then call me in about an hour. He called back with the same $200 offer. Well, that wasn't going to work so my next step was to bring it up at the group presentation later that day.
We checked into the Welcome Center at Christmas Mountain. This looked like a very nice property so we were interested in seeing it. We were early. Lyndsey greeted us and said they are working on a resolution. I politely told her she had 10 minutes until the presentation started to get this resolved.
She came back in a few minutes with a full refund of the $300 we paid. She then excused us from the presentation and said we didn't have to attend. (I think they didn't want me in there telling anyone about of the $300 non-existent upgrade they sold me). So we left without seeing the property.
So, there you have it. BlueGreen sold us any idea de to a hotel that doesn't have the kind of room they promised. But they made it right with a refund (after a strong battle with customer service and my PROMISE to talk about it the group presentation).
So my rating is 1 star for the initial bait and switch experience and another star because they made it right (after a fight). read more