I had a terrible experience with this hotel. Please beware, they have bed bugs and management does not seem to care. After staying a week in St Thomas at a lovely condo (Sapphire beach, which I do recommend), I missed my flight home. Another flight was not available until the next day so my husband and I had to book a last minute stay at another place in the area. Options were limited and I now see why. When we arrived to the room we were exhausted so we took a short nap. When awaking from the nap, he noticed bites on his legs. We weren't sure what they were but proceeded with our night and headed to the bar on the site. At the bar, a bug flew in my drink and the bartender laughed it off saying that I was outdoors in nature and it happens. No big deal, he made me a new drink. When returning to the room I noticed a bug on the bed but after my bar experience, didn't think much of it although the bugs were not similar. Fast forward, we wake up in the morning to check out (10 AM check out by the way, no exceptions or you are charged $75 per hour) and we notice both of our bodies are covered in small bites. We took photos and upon check out, I asked for the manager to show her the bites and tell her about our experience. She took me into a large conference room, I guess so that other guests could not hear the conversation, and was extremely rude and unprofessional. She cut me off several times while trying to explain the situation, telling me to relax and said that I was "accusing the hotel of bb". She asked me if I saw blood on the sheets and I told her that I had not checked, we noticed the bites and left. She responded that she would send housekeeping into check since we had already checked out, which was of course untrustworthy and I never heard anything back. She also said that the bites could be from some type of flies that are on the islands that bit us and had a delayed reaction, even though we had been all over St. Thomas for a whole week and never experienced a single bite, not even a mosquito bite. Her follow up was providing me with an email for corporate only upon my request for contact information for someone in a higher position. If I could rate this hotel 0 stars, I would. I do not recommend ANYONE stay here, ever. I experienced other inconveniences and other reasons I could list, but this one was most concerning. Cleanliness is obviously not a priority to this hotel and with COVID existing, you would think it would be. Don't stay here or come near it. read more