With the long rebuilding process most of us are still enduring from Hurricane Harvey, My Flooring…read moreAmerica, made our carpet buying and the installation process one of the most pleasant. When I first visited the Webster store a few months ago, Jennifer H was the salesperson who spent over an hour with me going over carpet options for our bedrooms. I could not make a decision at that time and decided to do more research and cost comparison. I returned a few weeks later and spoke to another salesperson who was just as patient and knowledgeable and helped me with answering my questions and offered to have Jennifer contact me because she was out that day. True to their promise, Jennifer contacted me and offered to bring samples of the carpet I was considering for an in home consultation. Jennifer is the best!! She is so patient and sweet. She spent so much time helping me make sure I picked the perfect color scroll carpet for our master bedroom. I would highly recommend My Flooring America to everyone. I price compared with several companies and found their prices to be the best and their salespeople are awesome! I never felt pressured to buy the most costly carpet- in fact, I was recommended a less costly option for our young daughter's bedrooms that was just as nice. They seem to genuinely make their customers best interest a priority and I truly appreciated this-ESPECIALLY during this long, stressful rebuilding process. Our carpet has been installed and looks and feels awesome!! Thanks Jennifer and My Flooring America, for helping our home feel like home again!!

Do NOT waste your money with this company. We spent an obscene amount of money in 2017 on a full…read morehome remodel and the flooring has already failed. The LVP we placed throughout the home has already begun peeling and warping despite caring for the floor as instructed. We went with this company for the 'lifetime warranty' on the products and installation and they are now not honoring the warranty. We've been given the run around for almost a year now and had multiple inspectors from the flooring manufacturer (Mannington) out to our home, only for them to lie and say the flooring experienced excessive moisture for prolonged periods and that is why it failed. That is absolutely not true and was their cop out to not stand behind their products. Run away from this place!

This place was recommended by our contractor. We are remodeling our stairs and office. The service…read morewas incredible. The staff gave us personalized recommendations based on our specific project and needs. They had a good selection of reasonable priced floor options. Other stores charged to take a sample home, but they let us take our 2 two top chooses home to make sure we were able to match colors and confirm our final choice. We returned them a couple days later.

We found our shower tile easily. The specialist, Eileen, was a joy to sit down and chat with while…read moredeciding between our last two materials. She was pleasant, didn't pressure us, but gave us honest information based on our concerns. Wonderful experience.

Is there an option to leave zero stars?…read more I spent over $5,000 on flooring that was sold with a "lifetime warranty." After installation, I started noticing multiple cracks, eventually up to ten across the floor, so I filed a warranty claim. I followed their entire process, including having an inspector come out, only to receive a report that made no sense. The claim was denied based on "improper installation," specifically stating the flooring was installed flush to the baseboards. That's simply not true. A proper half-inch expansion gap was left, exactly as outlined in the installation guidelines. Frankly, once they sent out their inspector, it became clear the outcome was predetermined. Instead of standing behind their product, they looked for any reason to deny the claim, and they found one. What's most frustrating is that I had flooring installed in the same home, using the same method, for five years without a single issue. The only thing that changed was the product color and brand, which strongly suggests this is a product defect, not an installation problem. Bottom line, don't put much faith in the "lifetime warranty." In my experience, it doesn't mean much, and the company will not stand behind their product when it matters. The flooring brand was NuCore. I will not be using them or this retailer again.

Madeline was amazing to work with! My husband and I were rebuilding our home after a house fire and…read moreshe was instrumental with helping us figure out how to redesign our home after an incredible loss. She was able to determine the best designs for our home that was both in our budget and had a reasonable lead time. With a written prompt and a few Pinterest photos, she was able to help us navigate the endless options for tile, flooring, countertops, fixtures, paint, and baseboards to make our vision come to life. Thank you so much for helping us with our rebuild! We keep falling in love with our kitchen and shower everytime we look at it.

They have been our go to place for remodeling the house…read more On the first floor, they did the floors, kitchen counter tops, and kitchen backsplash. All the stuff they did was great workmanship. The second floor they've done the Master Bathroom, floors, countertop, and shower. One again great workmanship. Soon'ish we'll have them do the floors upstairs, but they're remodeling the store when we stopped by during the 2024 holidays.

There are few things to say about Jacks Carpet! We have done business for years with David, Jack…read morejr. And Jack sr. They have always provided service beyond request! Making sure that our customers are happy with their carpeting/cabinetry/tile & finished construction needs, they have also saved our butts on a few last minute jobs that needed to be done and handled. We build custom home theaters so the carpeting/cabinetry/staging has to be impressionable EVERY TIME! And David (who always answers the phone) big deal. Helped us with every modification, delay status (if any), sampling & whatever extra education was needed to get the job complete beyond what was expected. They've done runners for our clients as well as base boards and crown moulding, paint, and refinishing. The work speaks for itself. Would recommend to anyone building a home, needing a remodel or simple tiling or carpeting for the best cost.

NEVER and I repeat NEVER use Jack's carpet for anything. David will speak to you in the most…read moreunacceptable way when it is their fault for any issues. They did not measure correctly not once but twice. The first round there was not enough pad or carpet. No apologies, just nasty attitude. The second time coming out to do the room there wasn't enough carpet for the first round, AGAIN, not enough carpet. No apologies again, just more disrespect coming from David, using the phrase "Do you want the carpet or not?" The installers are wonderful. They couldn't be nicer. Do yourself a favor and stay far away from Jack's carpet and specifically David that manages it!

Terry installed the wooden floors in my house over 10 years ago, when Harvey struck my dining area…read morewas damaged and needed repaired. I didn't hesitate to call Terry for the repairs because he does beautiful work, is kind and knows what he is doing... oh and he's very reasonable!

From the owner: When quality work matters. Sand and Refinishing…read moreCustom Installs. Stair case work. Insurance claims. Repairs and water damage.

Adam handled everything and was great about going over everything to expect in advance. Highly…read morerecommend!

Floors for Living - Extremely Disappointed and Still No Resolution…read more I don't normally write reviews, but I feel I have no choice after everything we've been through with Floors for Living. When our floors were first installed, I noticed they were already bowing up. I raised my concerns with the manager, explaining that the subfloor wasn't properly leveled. He reluctantly came out to inspect and assured me the floors were fine and covered under warranty if issues ever arose. At about a year and a half, the floors started to separate badly. The edges cracked and broke off, exposing sharp plastic that cut the feet of my 3- and 7-year-old children. The seams are now so raised that they pinch the bottom of your feet when stepped on. Despite the obvious safety hazard, no one from Floors for Living would respond until I physically went into the store. They eventually sent someone out--but it was just a subcontractor. He cut out a few planks from the middle of the floor, snapped some photos, and left. I never heard anything back. Later, a third-party inspector--sent by the flooring manufacturer, not Floors for Living (and without my knowledge)--came to inspect. He was professional and knowledgeable and ultimately confirmed exactly what I had said from the beginning: the subfloor wasn't properly leveled before installation. Since then, I've tried repeatedly to get answers. I've called and texted Adrian, who has done his best to help, but he's clearly not getting any support from management. I've been told for weeks that the District Manager, Sterling, would call me "tomorrow." That call has yet to come. The store manager, Adam, hasn't even reached out once. This entire experience has been frustrating and deeply disappointing. More importantly, it's unsafe. I would expect the safety of customers--especially children--would be a top priority. Sadly, based on my experience, that doesn't seem to be the case. Floors for Living, I'm still hoping for a resolution.

Excellent Value Patient…read moreImpeccable Service Lofty Homes was a goldmine for me. Timely, considerate and efficient. It doesn't get any better than that. They came as a referral right in the nick of time and helped me out of a time crunch. Their "secret weapon" is Vi Mai. Vi was my HERO. He never lost his cool. He attended to my every concern. He tolerated my quirky-ness. Vi was here from START to FINISH. His joy is making each and every client feel like they are the ONLY client Lofty Homes is working with and he jumps in and gets his hands dirty and actually does a lot of the back end work, like plumbing, putting on knobs or small repairs. He is certainly a KEEPER! Lofty Homes is an honest company with very good products and gracious employees. From floors to cabinets, they aim to please. You cannot go wrong using them. Although their products met my needs, they are not a custom cabinet building company. If you want all real wood built from scratch cabinets or bookshelves - this is not what they do. What they will do is listen to your desires and create a visual rendition layout. Your results will look exactly like their rendition. Thank you Lofty Homes for making my Day and for making my home feel like a NEW Lofty Home.

Hey neighbors! Sharing a great business located in Pasadena! https://www.loftyusatx.com…read more 1 (888) 802-8155 1. Great customer service! I am all about customer service and not having my time wasted. I had this idea of what I wanted in our playroom that's becoming more of a "Pre-teen" room. Ms. Kim put my idea into motion and sent me visually what I pictured. They came out within 24hrs to measure, and BOOM! It was done in less than two weeks, as I have a newborn at home and needed it done immediately. 2. Their employees have great attitudes I'm all about what and who represents their company. They have amiable workers. They came in and asked if they were required to wear masks! (I appreciated the consideration!) and I asked them to wear shoe covers, as we don't allow shoes in our home. They happily obliged. 3. Super satisfied with their job! I am waiting on handles, which I took forever because they have such a great variety.

Looking for a green tile to match our countertops. The Tile Shop had a much better selection of…read moregreen (than Floor and Decor, plus another business we had gone to). Hayley was very helpful in showing us tiles in green, and helped us match floor tiles so we ended up with exactly what we were looking for. Start here before going to other tile stores, you will probably find this is a "one shop stop".

My wife and I came in with specific needs. The manager Veronica Bland assisted us. This woman knows…read moretile and the best methods of installing it correctly to get the best results!!! She was friendly and knew exactly what we were looking for, was able to locate it in her store and then offered her advice on installation. I highly recommend speaking with her if you need tile!!

Carlos and his crew did two rooms of luxury vinyl flooring and it was seamless: they were not only…read morepunctual but early and fast; they were professional and polite; and in the end, their pricing was very reasonable and fair. I highly recommend this company for all your home renovation needs; they are amazing!

The team did really great at assessing our complex attic space and building the sub flooring we…read morerequested.