Difficult to get the service, promised better price and faster internet. Worse than our previous…read moreprovider and slower at an equivalent price. Glitchy. Interesting conversation with customer service when my service was down, I was told I could pay $19 a month more for guaranteed services. I Interpret that as we could give you better more reliable service but don't unless you ask for good service and pay more! Bad decision on my part. Also referred a friend (before I knew how bad the service was) and was promised a referral fee as an incentive- NEVER GOT IT as even though I followed their instructions, they then said I didn't do it correctly- bait and switch got me once! No more referrals!

Internet goes out everyday. Can never get a technician out to resolve the issue. When you pay…read more$120.00 month you expect to be able to use it. Would never recommend them for Internet service.

Worst ever!!! The internet and TV is always down. today it has been down for 6 hours so far and…read moreis expected to be down several more hours. Their customer service is useless.... if you can get a live person. We went with them to save money , they talked a good talk when they are trying to sell you the service but it is totally not worth it. We are going back to Comcast. it may cost a little more but we never had all this service interruption. Stay away from this company.

Great service Direct Sales Rep George Merrick is very…read morehelpful out of the Pittston office He went above and beyond helping my transition from Xfinity Contact George directly for service at 570-290-3734

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

We've had the new-horrible IPTV for over a month. It's probably cheaper for them but it's not…read morebetter than cable for us. The new equipment shouldn't have been a surprise and I hate it. My spouse knows the internet will come back eventually (and it's still an issue so they get no leeway from me and we're paying almost $400 a month (it includes HBO ($17) and HDTV. TRY ANY OTHER SERVICE BEFORE THIS COMPANY. IT'S BAD in every way. Support, when not local, most of the time has no clue what they're even talking about. We have 3 tvs and 2 are within 20' or less of the modem/router on 2nd floor. 2nd floor tvs do the same thing - they drop the internet (and it may be throttling by astound, I don't know). One tv got moved from one room on the 1st floor into a fairly open are in a room right across from the room it was in for 7 years. They changed how the screen (tv) is viewed and it cuts off part of the screen with the FF, rewind, pause. It's annoying and interferes when I'm trying to read something. It does a weird auto rewind too many times and I'm pressing the right button. When I go back into the show, I often have to ff it to where I think I left off. rcn, do this ten times in 30 minutes and tell me how you feel. I'm ready to throw something at rcn/astound (not our tv). The signal on the internet drops too much on all tvs. I had a recorded show on and it kept coming up with three circles (so the internet usually drops when that happens and in ten minutes, I've had to disconnect the damn internet and reconnect it again 4 x). I changed rooms and tvs. rcn/astound/jackie don't respond to this - words are bogus as is the name. I went from being frustrated a lot to being frustrated and angry with the company every time I try to watch tv. I'm one person out of two and my vote for about 8 years has been to ditch the company. That's the only reason it's still here.

I finally got rid of service Electric! I'm with Xfinity Internet now and I'm getting way faster…read moreInternet for cheap. I didn't realize that service Electric was given me 245mb per second that's shit Internet and I'm with Xfinity I'm getting 1000mb per second and it's way faster!!!! Service Electric sucks really bad I'm glad I got rid of them thank God my PS5 and Xbox series X is running much faster and downloading games faster too. Thank God for Xfinity Internet. It's much better and faster too. I'll never go back to service Electric they suck ass. I'm glad I made the switch to Xfinity thank God!!!!

I have been an SCTV Cable Internet customer for about 3-4 years and have nothing but good things to…read moresay about it's performance, reliability, speed, equipment, and customer service. The setup was easy and we got the equipment we needed with no problems. (We decided to rent the modem router, not purchase our own. The cost is very reasonable.) We have had only a handful of outages in those years, and every one of them were very brief. Their pricing is reasonable compared to other companies. I just spoke with their Billing department to make a change to our account. I got a real human being very quickly. She verified my account and made the change while we were talking, and was very professional and helpful.

I transferred over from Adams Cable. The installment team…read moreand people who set up everything were very professional respectful polite and understanding especially when it came to billing as the billing dates were different from one company to another which can cause as it caused me to be late on a payment.. I was told if I made a certain amount of the payment I would not be in shut off notice. When I call today to confirm I would pay my bill before the 1st or just on the 1st and then catch up with it they said this time it was too late the woman got belligerent and told me I had to pay late fees on a bill from January when they do not start charging late fees until after February 22nd. Despite trying to explain this to her she could not understand what I was saying and it's forcing me now to once I pay them off to leave completely and find someone who has proper respectful competent and understanding staff who answer the phones and serve their customers.. Since I received it I've had to call them several times about poor reception freezing up of stations and until this day I cannot access my messages I am a senior with multiple hospital appointments I cannot verify because I cannot access my voice messages yet they get to be belligerent with me on the phone.. For the most part all the employees other than this one were excellent employees and I'll see how things go but as it seems now it looks like I'll be leaving after I pay them off probably a new service in March my recommendations is think before you take this service though they may have some good employees they are not willing to understand especially if you're transferring over from a company they acquired

Never thought I would say this: Comcast isn't the worst cable and internet provider. Blue Ridge…read moreCommunications is hands down the worst. Constant freezing, buffering, disconnection. Seriously, what is wrong with you? There isn't an option for negative stars or i would give a negative 5 stars.

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

After updating payment information into their website, the autopay feature somehow disconnected and…read morethe updated card info was not showing on the customer service information screen even though the website showed the correct card info. I asked to speak to a supervisor and was told I would get a call back within 24 hours with no response. This happened multiple times and then was billed late fees and reconnect charges. After finally speaking to a supervisor for over an hour, the additional fees were credited to the account and I was transferred to customer loyalty which would not issue an further credits. As such, I cancelled the service. Now switching to streaming for a much better value.

Find another service. Directv Sucks. they cannot get me. a CBS station, going on 2 years. Customer…read moreService is a joke. they act superior, condescending and arrogant.

I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

I really don't understand how this company is still in service . but I am about to get an attorney…read moreand sue there asses !! they have caused me so much stress that I had a mini stroke .. I work from home and my service goes out everyday sometimes for more than an hour than trying to get anyone to help you if fucking ridiculous.. if anyone else is interested in a class action law suit let me know !! Because enough is enough having to call them 3 times in one day for is insane !!! zero stars

I would give them less than 1 star if I could. I am so happy I moved away from the overpriced…read moremonopoly they have on internet in Monroe county. The prices are high, quality is okay I guess if you consider good quality internet to mean you pay a lot for speeds they never meet. To top off this long history of them ripping me off I canceled my service and had to pay for two months extra because they lost all info on me calling to cancel my service. They left my internet running in a house I sold with no modem and no data flow that I canceled and charged me any way. This business is a disgrace and I hope someone comes in and undercuts you and puts you out of business.

I don't use their TV service but I have been a cable internet subscriber of theirs for well over 10…read moreyears. I get great internet service with almost no interruptions since I've had it. As the competition gets into this area they raise their speeds in the package that you have. They no longer "rent" hardware. They recently "loaned" me a new modem and two Eero routers for free. I would give their internet service 5 stars. I'm dropping 2 stars based on the Ephrata physical office. They're only open a few days a week so of course the lines an get long at the two windows they have. Nothing is automated. To get the modems and router I had to wait for a woman who had question after question and the window person kept adding ideas. She literally held up one line for 30 minutes while the other window slowly digested the other line. Then to get the router I have to fill out a card with the same address and phone information as they should already have on my account. This includes a field for Social Security Number - SSN is not an ID number and I would have to trust their database folks to keep it safe. Nope. Then I have to turn the card over and fill in my name and sign it again. Not a huge deal but I have an account with them, can't they simply log the device serial numbers? Plus, I'm pretty quick, I watched an elderly lady take over 5 minutes just to fill in the card. It would be super easy to improve that process. I hope I don't have to go in there again any time soon.

We changed home security system from Montronic to Bay Alarm…read more Bay Alarm has better pricing and offers more value for your dollar. What sold us was the availability of a live person to answer your calls or help 24/7 and the ability to set and monitor your system from your smart phone. David Corder our salesperson was very knowledgeable and professional. We are certainly going to recruit our family, friends and neighbors to Bay Alarm. Great price, value and customer service.