I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

I really don't understand how this company is still in service . but I am about to get an attorney…read moreand sue there asses !! they have caused me so much stress that I had a mini stroke .. I work from home and my service goes out everyday sometimes for more than an hour than trying to get anyone to help you if fucking ridiculous.. if anyone else is interested in a class action law suit let me know !! Because enough is enough having to call them 3 times in one day for is insane !!! zero stars

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Worst ever!!! The internet and TV is always down. today it has been down for 6 hours so far and…read moreis expected to be down several more hours. Their customer service is useless.... if you can get a live person. We went with them to save money , they talked a good talk when they are trying to sell you the service but it is totally not worth it. We are going back to Comcast. it may cost a little more but we never had all this service interruption. Stay away from this company.

Great service Direct Sales Rep George Merrick is very…read morehelpful out of the Pittston office He went above and beyond helping my transition from Xfinity Contact George directly for service at 570-290-3734

I finally got rid of service Electric! I'm with Xfinity Internet now and I'm getting way faster…read moreInternet for cheap. I didn't realize that service Electric was given me 245mb per second that's shit Internet and I'm with Xfinity I'm getting 1000mb per second and it's way faster!!!! Service Electric sucks really bad I'm glad I got rid of them thank God my PS5 and Xbox series X is running much faster and downloading games faster too. Thank God for Xfinity Internet. It's much better and faster too. I'll never go back to service Electric they suck ass. I'm glad I made the switch to Xfinity thank God!!!!

I have been an SCTV Cable Internet customer for about 3-4 years and have nothing but good things to…read moresay about it's performance, reliability, speed, equipment, and customer service. The setup was easy and we got the equipment we needed with no problems. (We decided to rent the modem router, not purchase our own. The cost is very reasonable.) We have had only a handful of outages in those years, and every one of them were very brief. Their pricing is reasonable compared to other companies. I just spoke with their Billing department to make a change to our account. I got a real human being very quickly. She verified my account and made the change while we were talking, and was very professional and helpful.

Laura Was very helpful my retail center agent was absolutely awesome so so helpful not just…read moreknowledgeable but very, very friendly. This is why I'm giving a five star review.!!!

We've had the new-horrible IPTV for over a month. It's probably cheaper for them but it's not…read morebetter than cable for us. The new equipment shouldn't have been a surprise and I hate it. My spouse knows the internet will come back eventually (and it's still an issue so they get no leeway from me and we're paying almost $400 a month (it includes HBO ($17) and HDTV. TRY ANY OTHER SERVICE BEFORE THIS COMPANY. IT'S BAD in every way. Support, when not local, most of the time has no clue what they're even talking about. We have 3 tvs and 2 are within 20' or less of the modem/router on 2nd floor. 2nd floor tvs do the same thing - they drop the internet (and it may be throttling by astound, I don't know). One tv got moved from one room on the 1st floor into a fairly open are in a room right across from the room it was in for 7 years. They changed how the screen (tv) is viewed and it cuts off part of the screen with the FF, rewind, pause. It's annoying and interferes when I'm trying to read something. It does a weird auto rewind too many times and I'm pressing the right button. When I go back into the show, I often have to ff it to where I think I left off. rcn, do this ten times in 30 minutes and tell me how you feel. I'm ready to throw something at rcn/astound (not our tv). The signal on the internet drops too much on all tvs. I had a recorded show on and it kept coming up with three circles (so the internet usually drops when that happens and in ten minutes, I've had to disconnect the damn internet and reconnect it again 4 x). I changed rooms and tvs. rcn/astound/jackie don't respond to this - words are bogus as is the name. I went from being frustrated a lot to being frustrated and angry with the company every time I try to watch tv. I'm one person out of two and my vote for about 8 years has been to ditch the company. That's the only reason it's still here.

We had multiple requests, Shane was our rep, he was diligent, courteous, professional, calm &…read morehelped us with our requests. It was a pleasure to work with him. Candy & Denny Bower

We had lots of questions and needed a few new phones and to transfer a few existing lines. In…read moreaddition we had an Apple Watch issue. It took some time but Shane handled all of our questions and issues with patience and understanding. We left the store with all we had came for. Thank you Shane! I recommend making an appointment as we did. It helps you not have to wait for assistance.

The number posted for this store, (800) 880-1077, is absolutely worthless. It goes to the Verizon…read moreAssistant and I cannot find any way to get past it to speak to somebody in the store, e.g. to determine store hours or even ask a question. Second, when I asked how to enroll in autopay for my service, the representative told me to call 888-866-6924. This number is worthless because it would not let me do anything unless I entered an employee number, which I do not have because I am not an employee. Needless to say, because (800) 880-1077 also is worthless, I was unable to call back to get the correct number. I was eventually able to enroll in autopay online. WARNING: The advertised autopay discount is not available unless you use a Verizon VISA card or your bank account. Verizon itself is absolutely worthless and unreliable (1 star). I got the 5G because my DSL has gone out 3 or more times in the past year and, in one case, I had to deal with the BBB and consumer protection agencies to get a junk fee removed from my bill. This was for a technician visit to my home that found no problems with my inside wiring, but for which I was charged anyway. My phone service just went out today. Verizon is very good at taking my money every month, and recently raising its prices, but not so diligent about making sure the services for which I am paying actually work.

***CHECK YOUR BILL*** Verizon just dumped every Autopay…read moreaccount paying with credit cards and forcing you to give up your banking router info to re-enroll to receive the $10 paperless billing credit. Without any notification they added $20 to my bill because I also have home internet billed to my cell phone account and was enjoying a second $10 credit for using autopay. Soooo I asked them to mail me my bill and I will mail them a check and we can make them work a bit for their money... but more than likely just going to ditch them for a less expensive company. That 3% credit card fee might have been better absorbed than the backlash from this stunt.