Sunseeker is an amazing and massive resort and a vibrant addition to the area. However, Blue Lime massively misses the mark on many fronts.
First, let's talk location. Waterfront locale is great - except if you have any accessibility needs. For our sole dining experience, a member of our party is handicapped and the parking lot nearest the restaurant was inexplicably closed (and fully empty). Not only did we have to park in the hotel parking garage (and pay $12 for the priveledge!), the walk from the parking garage to the restaurant is a 10-15 min walk for an able bodied person. One sign in the entire journey from garage to restaurant marked the way. However, the most inexcusible aspect - one of the 4 elevators required to take for a person in a wheel chair was out of service, requiring an additional 5 minute sojourn. Utterly inexucsible and likely non-ADA compliant. Kudos to the staff member that hiked the property to retrieve an ordered wheel chair that never arrived and was such a trooper in wheeling our party member through the meandering maze. She was truly the (only) high point of the night and her kindness is noted.
Now the service. One word - awful. For a 'premium restaurant' with more than premium pricing, this too is inexplicable. Now say may note that staff is hard to come by and this is true. But it was clear that there were more runners than wait staff (about 5 to 1). This is a management issue.
As for the food, once we overlookd the hour and ten minutes it took to get the dinners, let's just say that we discarded our left overs after feeling ill from the parts we did eat. Because we did. The carne asade was smothered in way too much cumin based seasong to the point of inedibility and the rice was a dry sawdust tasting concoction. The chile rellenos tasted like someone took a belgion waffle from a carnival and decided that would somehow be a good substitute for a normal rellenos dish. Topped with cold crab meat and priced over $30 didnt help the cause. The snapper was the only dish approaching the lofty price charged.
Lastly, and more challenging, was the manager's 'committment' to follow up after providing him a recap of our distressed dining endeavor. He seemed sincerely interested and willing to listen to the concerns and when taking down a name and committing to a follow up it seemed that maybe we just had a trifect of terrible on an off night. Now more than two weeks following our one and only stop with nary a followup from said manager, I can only surmise the tone at the top informs much of the problems noted above.
Of course any new venue will have bumps at the outset. But for the most expensive mexican food i have ever eaten stateside coupled with all else noted above, this restaurant cannot be recommended at this time. read more