Absolutely the worst project mgr., office mgr I've ever had the "experience" to experience! Their motto: "Experience" the Frog?!! Really???!!! This is "the experience?" What a joke!!! This woman set the bar for the absolute worst customer service anyone could possible get at ANY company! Dealing with these people was worse than dealing with any government bureaucracy or even dealing with the IRS to find out what's going on in their heads!! Complete chaos, lack of transparency, total arrogance!
All I wanted to do was speak to someone before my job went to print...216 tshirts. 3 color front, 1 color back. I left several messages with this "office mgr." No calls returned... but I did get an email reply after a few attempts...
I simply inquired about process.. I just wanted to make sure the artwork I submit it would result in a decently printed garment for my customer ....I wanted to make sure I don't get 216 shirts back and have them look wrong... I just wanted to inquire about the process- any fail safeguard just to make sure something didn't look really glaringly wrong before all 216 shirts get printed & the whole job becomes a waste...You never know.... stuff can happen!
Well we went back & forth on some emails...and the next thing I know I get this passive aggressive email:
"I have been thinking about our conversations and I think we are not the right fit... We are going to need to pass on this project. I feel like another printer might be able to fit your needs a bit better I wish you the best of luck... Thank you."
Now this would've been fine, if up to this point we had even had a single conversation!!! That is my point!!! I was never able to get past the receptionist or any of my phone communication attempts!! I had called three or four times, made attempts to communicate, left messages, & this office manager, project manager never returned one call to try to clarify, in one fell swoop, a single one of the four or five email miniature email exchanges!!! Most of the emails were just, "hi I called and left a message can you please return the phone call?" I was never given the opportunity to even speak with anybody in the company!!!
This woman is the most arrogant, rude, spiteful, passive aggressive, fascist type a personality I have ever encountered.... to be this passive aggressive, and spiteful to customers you cannot possibly like your job, it is antithetical to a person who truly likes their job... It is more representative of someone who is fed up with the grind, who just can't stand their working environment, who just wants to pass their miserable existence off to other people ... I just can't comprehend any other rationale or reasoning behind her egregiously arrogant and contemptible personality... all done with this "polite" nasty little smiley face demeanor.
She is an embarrassment to customer service. I cannot believe that a company leaves customers in her hands! Maybe that's why this company has a three-star rating!!!
She is absolutely the worst, of the worst. I was never given the opportunity to have a conversation to clarify any questions until at the end when she finally decided to accept my phone call after she had sent me the email stating that "We are not a good fit."
If you want to support people with this type a personality be my guest!!! Please read some of the reviews about the customer service... Which I am 100% sure it's because of this project manager, lady, office manager!!! She is without a doubt costing this company more money than the owners know or can comprehend! She is the worst! read more