Robert was a true professional Plumber for Tom Shell Plumbing. He was neat, clean and completed his…read morejob in a timely manner. He replaced all the tub /shower hardware and our toilet as we rehabbed our guest bathroom. I've used Tom Shell plumbing in the past, now and will in the future.

Very professional company! Real person answered the phone, took my information, and set my…read moreappointment for the next day. When we hung up the phone I got a text with the technicians info and an email with a link to my portal account. Awesome. Next day tech called to say they finished the job before mine early and asked if they could come early. Got here and quickly diagnosed the problem I identified (dripping shut off valve) but also found a much larger problem (leaking supply line to the house). He gave me individual quotes for the repairs. I authorized both on his cell phone and asked him to replace an additional spigot on the other side of the house. All three repairs were complete in under 3 hours, including the time it took for him to go buy parts. I don't know if the prices were competitive, but they seemed current economy fair to me. Would definitely recommend them and will be calling them again whenever I need plumbing work!

The A/C in my condo quit working at one of the worst possible times, when the temp was in the 90's,…read morethe property was sold, subject to inspection, and the property inspector reported to the buyers that the A/C wasn't working! I looked online and found several A/C providers, and selected Air Express because they had excellent online ratings, their facility was located only a few miles from the condo, and on-line scheduling was available. I scheduled an appointment at a convenient time, and received a text that my appointment was confirmed. I'd scheduled a 10:00 AM appointment but the confirmation text clearly explained that the appointment was actually a "window" of time, and the technician would arrive between 8:00 AM and 12:00 noon. I get it. Unless you're the first morning appointment, it's impossible to know how long a repair will take because the technician won't know what repairs are required until they start working on the system. A repair might be as simple as resetting the thermostat, or as lengthy as removing an ant colony from the outside unit. (I know, this happened to me) I received a second text the day before the appointment as a reminder, and a third text the day of the appointment informing me the technician was on the way, his name was Braxton with a recent photo. Cool idea! The technician arrived shortly (within an hour of my preferred appointment time, and also within the "window" of time specified) and listened to my description of the concern. I asked if he'd mind if I watched over his shoulder, and he replied that was OK if I was open to learning about A/C systems. I enjoy learning, so that was OK with me. Braxton got his tools and gages, diagnosed the problem and gave me three different repair options. To his credit, he did not give me Option #4, which WAS a good option, which was "replace the whole system" . There was absolutely NO "upsell" pressure. I selected a repair option, and Braxton replaced the failed parts, rechecked the system to make sure it was working correctly, cleaned up, accepted payment by credit card, and emailed me an invoice and pics. Later that day I received another text thanking me for my business and asking if I could complete a (SURPRISE!) survey. I don't do Google or Facebook surveys because of privacy concerns, but I replied that I often do Yelp surveys, and would be happy to do one for them. I WAS surprised that there were so few Yelp surveys, but I was happy to add a few comments. Although my condo is (hopefully) sold and it's not likely that I'll need their services again, I HIGHLY recommend Air Express in general, and their technician, Braxton, in particular

Do your research. I went with 1 Mitsubishi 18,000 BTU mini split from Ahoy (Adam, the owner came to…read morethe give me the quotes). Cost $8,500. So many people told me I got robbed with the cost. Ok, shame on me. Then both times that I used my free maintenance (annual) check-ups, the customer service people totally screwed me up with the scheduling. Only good thing with Ahoy Cooling is Service Technician, Nik.

I cannot begin to say how amazing Roman plumbing is. My dad has always been the person who has come…read moreto my home to help with anything maintenance wise, repair, or upgrades. However when it comes to plumbing issues, he said just call a professional do not risk plumbing issues. I am so glad that I called Roman Plumbing, they were so professional and so courteous I'm almost excited to have a plumbing issue to call them again. They excel at customer service, quality products and service, safety, and even education of plumbing measure you can independently take. I initially spoke with Frankie, and he told me that they have three different options and they would help advise me of what would be best depending on what my kitchen needed. I instantly received an email and text notification for my appointment. Brandon was was my designated plumber, I received a text update. Then a few moments later I received a call from Brandon letting me know he was on his way, and would be at my house in about 15 minutes. Before I knew it, Brandon was at my house with the Roman Plumbing truck. I really appreciated this, as a safety feature being alone on the house at night. Roman Plumbing defiantly set a very professional manner before even making it to door. Brandon looked at the old garbage disposal, and saw that it did indeed need to be replaced. One time previously, it had leaked. But other than the one time, I never experienced any other problems with it. Brandon explained to me the three different models that they had, and advised me of what would be best. Before quoting me for the job, he looked in what appeared to be a manual or a Roman Plumbing Bible of everything. Pricing was very fair, and seeing him utilize this manual insured to me that Brandon was following absolute and total company procedure, policy, and pricing. Brandon installed the new garbage disposal, and went above and beyond. He took the time to check the pipes to make sure there was nothing blocking them. He also went through to explain to me what is and is not a good item to put down a garbage disposal. He also took the time to re-seal the top of the opening to my sink to the garbage disposal. Apparently this had not been done properly before, Brandon was happy to help correct it. What was most impressive is when Brandon was finishing up, he asked me "Do you have any other plumbing questions or issues?" I told him I had a question about the water (staining my toilets), he instantly knew it was hard water. A quick fix from a water softener. He explained to me about the nouveau system (with citrus) an alternate to a water softener, since I didn't like the texture or scent from it. He also showed me how to optimize my dishwasher, which I told him I rarely use because my husband does a better job at watching them like Cinderella. He showed me the preferred detergent for my dish water, and how to tweak my rinse settings to get more shine (I'm all about that sparkle & shine). Brandon also inquired with some other items just to make sure I had no other issues. Brandon did the transaction right there with me present. This was really nice, just to ensure security of my credit card. He also provided me with the documents that went along with the garbage disposal. I will absolutely call Roman plumbing anytime I even think I may have a plumbing question or problem. I know that whenever I may call Roman plumbing, they will always take care of any problem 100%. And if it is not a Plumbing issue they will get me to the right person who will uphold the same customer service they offer.

Excellent work on my plumbing, on time and professional! I will use them next time I need…read moreplumbing...

Our water heater is on the opposite side of the house from the master bath and especially in the…read morewinter, it would take a very long time and many gallons of wasted water, to ever get warm. John recommended a Grundfos 'Comfort System' which is a pump installed at the water heater and some gizmo piping under the master sink. WOW what a pleasure to turn on the faucet or shower and have it hot in seconds. Great solution and great product - but the best was finding a real professional who responds quickly, does what they say, when they say, for a fair price, and treats your home with respect... always wearing foot covers.. and cleaning up the job to better than they found it. John is our forever plumber!!!!

Best plumbing service we have ever had. Very knowable and fair. Easy to communicate with. The whole…read moreteam was on point, clean and efficient. 100% satisfied with all the work that was done. They helped guide us to the best solution for our specific situation. I was able to take a hot bath in the master tub for the first time in years. Highly recommended for all your plumbing needs. The estimate is very fair and well worth every dollar with respect to value and service received.

I needed a faucet installed in a sink. May seem like a small job for most but not something I was…read morewilling to take on. I called on a Thursday late afternoon and The job was completed by Friday Noon. The guy I spoke with was friendly and helpful. The plumber was competent and nice as well. The timeliness Along with good customer service is why I recommend these guys to anyone.

They installed a sink disposal for me over a year ago. It broke and they refused to come out and…read morefix it. They have horrible service and don't care about their past clients. I recommend to find another company because there are other companies that do better than them and they care about their clients.

Great company , they were straight forward with the scope of work on my ac unit and my unit was…read morefix next day in no time , I wish price could be better but they give me a Va discount so that was a nice of them , fully recommend this company ... Watch out for other companies that will try to scam you , definitely this one won't .... Btw Tyler was great fixing my unit

Rep came out due to no ac at all, said coil was leaking and quoted 2585 to fix. Second opinion…read morereceived, motor not working, 850 to fix. Done right away by wilkes ac, up and running. Always get second opinion

We are extremely pleased with H.I.P. Home Service & Drain--again! This time for Hyram's expert…read moreinstallation of a bidet in our primary bathroom. He's installed a water softener, whole house filter, and tankless water heater for us in the past. He takes pride in his work and his expertise is second to none. That's why he's the only plumber we call--yes, he's that good!

Called at 7 am on a Sunday morning for a main line blockage. They were at my house by 9 am. Very…read moreknowledgeable and professional. Didn't try to upsell. Highly recommend.

After a nightmare experience with another company, Mike came in and completely saved the day…read more I was dealing with a massive headache from a previous plumber who had terrible communication and left me with a shoddy, cheap part that failed. Mike was the exact opposite right from the start. His communication was flawless, he showed up exactly when he said he would, and he immediately diagnosed the real issue. He ripped out the poor-quality piece and replaced it with a reputable, high-quality part. You can tell he actually takes pride in his craftsmanship.

I was a previous customer because they were fair in the past. The guy quoted me $550 to replace a…read moreshower cartridge. The economy is rough for everyone, but it's straight unethical to charge $550 for a small repair. You will price yourself out of business. You lost a customer.