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Tom Shell Plumbing

3.0 (33 reviews)
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Services - Tom Shell Plumbing

Drain repair

Faucet installation

Faucet repair

16 More Services

Hot water recirculation pump installation

Hot water recirculation pump repair

Plumbing inspection

Plumbing installation or replacement

Plumbing repair

Sewer installation

Sewer repair

Toilet installation

Toilet repair

Water heater installation

Water heater repair

Water pipe repair

Water purification system cleaning and maintenance

Water purification system installation

Water purification system repair

Salt delivery

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Recommended Reviews - Tom Shell Plumbing

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Had a wet bedroom floor, hubby called Tom Shell Plumbing. Turns out that was mistake 1. Spa shower system in the master bath, developed a crack, leaking into the walls. Tech knew there was something more serious after his diagnosis & suggested a restoration co. If we knew then what we know now, Would have stopped, paid for his services & been done He was nice to stick around & wait for me to get home. He had finished w/ hubby, & hubby wanted me to help w/ our next move, have the tech explain what happened & a potential new shower head. Felt pressured, like it should be replace right away, surprise, it didn't. Came recommended, so thought we could trust them. Mistake 2. Told a new shower head would apply to deductible, as he knew insurance was going to have to get involved. We had never had to deal w/ or file a home claim in 30+ years, so didn't know any better I am particular about my showers, as I am not a tall person. Asked for pictures & description of the new shower head, there were none. Convenient? He explained what it would be like. It was installed while I was at work. Didn't see it until I got home, then it was too late. Well, it wasn't anything like we were told/wanted, looks, length or functionality. Lie #1 & DEFINITELY NOT worth $1,200 price. Ordered same day, so service call was deducted. A line to order right away. Mistake 3 The restoration co came out, a day after the plumber tech was here. That is the only thing the tech got right, going to need some major repairs. New shower head installed, then right after the remediation/demolition began. Down 2 BR's & master bath for 3 months now Finally received insurance approval for repairs. The new shower head, was NOT applied to the deductible, like we were told. Both the restoration co & insurance told us, the thing that caused the issue is NOT covered. Lie 2 Since the new shower head was not what we were told, length, looks, usage & pressure wise, we are replacing it w/ something better, more functional, when we start the rebuild process. Since I no longer need the useless, overpriced shower head, tried to return it to get my money back. I have bought other shower heads in the past & never had 1 this small or bad Started out well, person who answered was friendly & sounded like she wanted to help & cared. Exchanged a couple calls back n forth. I appreciated that. However, that is where the CS ended. I was waiting for a return call later that day or the next, didn't happen. I had to call the next day, as I didn't hear anything, to see if there was an update on my questions. They didn't even have the decency to call, to tell me, No, I wasn't getting my money back. Said I signed a contract for the work, the work was done. It wasn't the work in question, it was the product they sold us. Shower head was cheap & ineffective & not what was expected or told. Get this, was told, I could return it, for no refund. Why, so you can resell it & make a double profit? Hubby is the patient one & is not happy, wants to take them to small claims court. Needless to say, we learned some valuable lessons & learned who NOT to trust or use in the future. Thank You for the lies, lessons & taking over $1,000 of our hard earned money, for something we will never use. You hit us in the wallet, let's see w/ reviews/social media, if we can return some of the favor. Hate that this happened, I don't like doing reviews, rarely do & that I feel I need to sink to this level. I feel companies need to learn from their mistakes/practices. While potential customers, need to be aware/learn from our mistakes. If I can save 1 person reading this time & money Glad you stand behind your products/services at the cost of losing customers. Businesses are built on customer service, reviews & word of mouth. It really is sad. Where has customer service gone? Jesus hanging on a cross said in Luke 23:34.. "Father Forgive them, because they do now know what they are doing" Good Luck to anyone who uses them.. Plumbers are a dime a dozen & I am sorry, they aren't even worth a penny Update: See Pic 4 Reply

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4 days ago

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2 years ago

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Tom S.

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1 year ago

Well, if all that's true as you try to say, what's the harm in discussing? You know why, you have a good day! I got my answer this morning!

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2 years ago

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4 years ago

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3 years ago

Plumber came to property to I stall a valve outdoors... not friendly to speak to...he spent approximately 6 to 7 hours doing the job....

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3 years ago

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5 years ago

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12 years ago

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11 years ago

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Review Highlights - Tom Shell Plumbing

Kuerig machine to do that was $$$ he designed and installed the line from the fridge with a shut off that is easy to operate and hidden from view.

Mentioned in 2 reviews

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I had a truly excellent experience with Eli and his son at Aqua Wise Water Solutions for a complete…read morewhole-home filtration system and water softener installation. From the moment I met them, they were professional, knowledgeable, honest, and very straightforward. It was immediately clear they have extensive experience and take real pride in their work. They delivered the equipment within about four days and performed an exceptionally clean and well-organized installation. Everything was done neatly, there were no leaks, and all piping and connections were well thought out. Eli took the time to thoroughly train me on how the system operates, what to expect, and how to maintain it going forward. No pressure, no gimmicks, and no hidden surprises. The system is performing exactly as promised, and the improvement in water quality is noticeable. Overall, this was a smooth, transparent, and professional transaction from start to finish. I highly recommend Aqua Wise Water Solutions to anyone considering a home water filtration and softening system.

I called Eli, the owner of Aqua-Wise Water Treatment on New Year's Day. He was gracious enough to…read moreanswer promptly and help me. He replaced my Reverse Osmosis System earlier last year and provided prompt, courteous service. That's why I called him for my Water Softener. He came within 5 days of my call ( I called Thursday, New Years Day, he couldn't order it until Monday, January 5th, and he came and installed it on the 6th). That's service!!! His service is prompt, he carries quality products and he's just a kind, friendly person. Thanks Eli!!!

Roman Plumbing and Air - Trying to Escape the Smell - Drain

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I cannot begin to say how amazing Roman plumbing is. My dad has always been the person who has come…read moreto my home to help with anything maintenance wise, repair, or upgrades. However when it comes to plumbing issues, he said just call a professional do not risk plumbing issues. I am so glad that I called Roman Plumbing, they were so professional and so courteous I'm almost excited to have a plumbing issue to call them again. They excel at customer service, quality products and service, safety, and even education of plumbing measure you can independently take. I initially spoke with Frankie, and he told me that they have three different options and they would help advise me of what would be best depending on what my kitchen needed. I instantly received an email and text notification for my appointment. Brandon was was my designated plumber, I received a text update. Then a few moments later I received a call from Brandon letting me know he was on his way, and would be at my house in about 15 minutes. Before I knew it, Brandon was at my house with the Roman Plumbing truck. I really appreciated this, as a safety feature being alone on the house at night. Roman Plumbing defiantly set a very professional manner before even making it to door. Brandon looked at the old garbage disposal, and saw that it did indeed need to be replaced. One time previously, it had leaked. But other than the one time, I never experienced any other problems with it. Brandon explained to me the three different models that they had, and advised me of what would be best. Before quoting me for the job, he looked in what appeared to be a manual or a Roman Plumbing Bible of everything. Pricing was very fair, and seeing him utilize this manual insured to me that Brandon was following absolute and total company procedure, policy, and pricing. Brandon installed the new garbage disposal, and went above and beyond. He took the time to check the pipes to make sure there was nothing blocking them. He also went through to explain to me what is and is not a good item to put down a garbage disposal. He also took the time to re-seal the top of the opening to my sink to the garbage disposal. Apparently this had not been done properly before, Brandon was happy to help correct it. What was most impressive is when Brandon was finishing up, he asked me "Do you have any other plumbing questions or issues?" I told him I had a question about the water (staining my toilets), he instantly knew it was hard water. A quick fix from a water softener. He explained to me about the nouveau system (with citrus) an alternate to a water softener, since I didn't like the texture or scent from it. He also showed me how to optimize my dishwasher, which I told him I rarely use because my husband does a better job at watching them like Cinderella. He showed me the preferred detergent for my dish water, and how to tweak my rinse settings to get more shine (I'm all about that sparkle & shine). Brandon also inquired with some other items just to make sure I had no other issues. Brandon did the transaction right there with me present. This was really nice, just to ensure security of my credit card. He also provided me with the documents that went along with the garbage disposal. I will absolutely call Roman plumbing anytime I even think I may have a plumbing question or problem. I know that whenever I may call Roman plumbing, they will always take care of any problem 100%. And if it is not a Plumbing issue they will get me to the right person who will uphold the same customer service they offer.

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I'm a 'research the hell out of anything guy before I buy it' so I read every post on here about…read morewater systems, called ERRY person each of you recommended and spent far tooooo much time reading about these things online. I had copious notes from every person I spoke with and feel like I can actually get a job selling these things now. LoL I like to be careful about how I spend my pennies (except for gambling but that's not a post for here) so I landed on buying a system online and installing it myself. As I continued my research one guy kept calling me back and asking me questions about what I wanted to accomplish and allowed me to compare what I thought I should buy vs. what he was offering. At no time was he pushy and it never appeared he was trying to sell me something. His information was helpful and when I fact checked him, he was right. Being in the house 40sih days we already had water spots everywhere, my booghie wife and kids wouldn't drink the water cause it didn't taste good. (eye roll). System installed and the water tastes amazing and feels better in the shower. If you're in the market for a system I suggest you call Steve at Altraclean before you make a decision and hear the guy out. Amazing product at an amazing price and a hell of a nice guy. My notes even started with "really nice guy and helpful". :)

From the owner: Altraclean is a friendly, family-owned water filtration company that has been in operation since…read more2005. We offer a wide selection of water treatment solutions to our clients all over the country from our online store. Our online shop has high-quality and affordable water purification that will perfectly fit your budget. Whether you use well water or city water, we have the best water filtration system for your home. When we install your water filtration system, you'll save on soaps and cleaners and eliminate the need to buy bottled water. Your appliances will also last longer making it possible for you to afford other necessities. When you contact us for your water treatment needs, you will get a free water analysis.

Tom Shell Plumbing - plumbing - Updated May 2026

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